Hilton Garden Inn San Mateo

This was a nightmare. I hooked the suite and immediately we could hear and feel a chronic rumbling noise occurring every minute or so. It was so loud the room was uninhabitable. When we reported it to the front desk one of the staff was pleasant and the other was egregiously aggressive and obstinate— questioning us, accusing us of making up stories, raised her voice and ultimately the nicer one found us another room option BUT it was a much cheaper room and I did not get any reimbursement. Then a couple days later I tried to do laundry and discovered a decrepit old coin op , put my money in and the thing didn’t work. It was one issue after another . I am extremely horrified and I DEMAND A FULL REFUND

Yes the breakfast met my expectation and the rooms were extra clean

Staff was extremely courteous. Property clean and very comfortable. My 2nd time here and it was perfect.

One of the best hotels I’ve ever stayed at. Immensely clean and it smelled wonderful, which is a huge bonus for me!

Staff very courtesy