Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6 AM to 10 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 40 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details on accessible bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in a shopping district, within a 15-minute drive of Park Meadows Mall and Outlets at Castle Rock. It is 0.9 mi from Metzler Family Open Space and 1.3 mi from Metzler Ranch Community Park.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool, with access available from 7:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no mention of a minimum age for children to stay for free.

Best Western Plus Castle Rock Hotel in Castle Rock

Average nightly price at Best Western Plus Castle Rock by month, last 12 months (USD)
Month	Average price
January	$96
February	$98
March	$103
April	$110
May	$151
June	$155
July	$153
August	$123
September	$127
October	$134
November	$109
December	$92

What guests think

Across recent reviews, Best Western Plus Castle Rock is praised for clean, comfortable rooms, friendly service, and a convenient location near I-25, outlets, and restaurants, with several noting a well kept pool and hot tub.

Common drawbacks include occasional freeway noise, dated furnishings, an often slow or shaky elevator, limited housekeeping unless requested, and sporadic issues with HVAC or Wi-Fi. Breakfast is frequently appreciated for variety, though some guests found items cold or missing, and a waffle maker was sometimes expected but absent. Overall, expect a clean, convenient, mid-range stay with friendly staff and practical amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are regularly described as clean and well maintained, and the property is pet friendly. Several reviews mention a slow or shaky elevator and limited outdoor space, with a few complaints about pet areas.

Related guest reviews

6

Christine

Sep 28, 2025

·

Stayed 3 nights

Terrible awful breakfast. No outdoor space to enjoy a beautiful day

8

Amy

Sep 4, 2025

·

Stayed 1 night

Rooms were adequate. Very clean. The shower was great water pressure. Only complaint is they have one elevator and it’s slow.

4

Randall

Apr 18, 2025

·

Stayed 1 night

Didnt like smoking right outside the side door. The grass area for dogs was disgusting

10

Terri

May 6, 2024

·

Stayed 4 nights

We stayed for four nights 5/1-5/5/24. The hotel was very quiet even though it is near the interstate and another busy street. The bathroom and room were very clean. The pool and hot tub were great too! The breakfasts were okay, not great. I wish they had a make-your-own Belgian waffle station.

4

Chance

May 20, 2025

·

Stayed 2 nights

This property needsnto be updated amd the elevator needs to be worked on for customers that have a hard time with the stairs

10

LAURIE

Mar 14, 2025

·

Stayed 1 night

Great if traveling with pets.

10

Dawn

Aug 4, 2025

·

Stayed 1 night

We just needed a place to stay overnight with our dogs and it was perfect.

10

Lynda

Sep 26, 2023

·

Stayed 5 nights

Convenient and pet friendly

10

Jennifer

Oct 8, 2025

·

Stayed 3 nights

The room was so clean, the breakfasts were great and something slightly different each day, and the pool area was well maintained. Lots of businesses nearby within walking distance. Highly recommend!

8

david

Jul 27, 2025

·

Stayed 1 night

Elevator needs to be update .

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AI-generated summary based on recent guest reviews

Cleanliness

Clean rooms and public spaces are a consistent theme across reviews. However, a minority reported odors, dirty or worn bathroom fixtures, damp carpets, and missed or infrequent housekeeping.

Related guest reviews

10

Leanne

Dec 29, 2025

·

Stayed 2 nights

The room was clean and the staff were friendly

10

Alexander

Apr 17, 2023

·

Stayed 4 nights

Clean and comfortable place.

10

Umesh

Aug 29, 2023

·

Stayed 1 night

Clean and comfortable hotel. I liked the Breakfast which has a hot cheese omelet. Thank you.

10

James

Dec 13, 2025

·

Stayed 1 night

Efficient and clean

10

David

Sep 29, 2025

·

Stayed 1 night

The room was very clean and appreciated that restaurants were nearby.

10

Gina

Aug 25, 2023

·

Stayed 1 night

The stay was very nice. Convenient location and the bed/pillows were so comfortable. The only issue was the carpets and bathroom floor were wet when I arrived. A fan was in there trying to dry carpet but it was still damp the next day.

6

Jared

Apr 24, 2023

·

Stayed 4 nights

We were initially assigned a room that was dirty. I guess the housekeepers didn't get our room ready? It made it inconvenient for my pregnant fiancé to go up 4 floors, come back down and then go all the way back up to our newly assigned room. We didn't enjoy the highway view, you hear it all day and night. Our room had a dirty bathroom, there was rust all over the door frames, the shower head was yellowed and nasty. The water pressure wasn't that good. Each time I took a shower I would lose water pressure 1-2 minutes in. The breakfast was not that good. Frozen omelets and sausage every day that had no flavor, if you wanted your bagel toasted nicely you would have to run it through the toaster 2-3 times. 90% of the staff doesn't speak English so communication with anyone was difficult. Overall I don't feel like I got a good value for my stay, wish I would have picked somewhere else. I had high hopes for this stay, I usually book Air BnB's and this was a good reminder as to why.

4

Michelle

Nov 8, 2023

·

Stayed 3 nights

Checked out a day early. The dog or cat pee smell was overwhelming, slept with window open and bought a candle to disguise the smell. Woke up from a couple bug bites on my legs. So I checked and went to another hotel. Terrible experience.

10

Luis

Aug 13, 2023

·

Stayed 1 night

Very clean

6

mark

Sep 14, 2025

·

Stayed 2 nights

Our room was never cleaned, no fresh towels or bed made. When we called upon our return to the room at 9:30pm, we were told this needed to be requested before hand. Very disappointing. Since when are hotel rooms not cleaned on a daily basis. I asked for some sort of compensation, points, discounts? Crickets! Very poor customer service!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes spacious, with some offering mountain views. Trade-offs include dated decor, occasional traffic noise in highway facing rooms, loud or uneven HVAC, and sporadic Wi-Fi buffering.

Related guest reviews

2

Demi

Jan 18, 2025

·

Stayed 1 night

Check-in line took forever, the desk lady did not tell us where the elevators were. Got to the room felt like mid 80s, we turned down the heating unit and it ran continued to run hot. We informed front desk and she said no other rooms were available. Put groceries in the fridge at night and didn't realize till morning the fridge also did not work. Beds were uncomfortable and didn't sleep well.

4

Daniel

Apr 16, 2024

·

Stayed 1 night

The property was nice from the outside, however rooms are dated. Needs an refresh!

10

Benjamin

Aug 12, 2024

·

Stayed 1 night

Near the freeway, which is easy to find and get in and out of, but can notice the traffic noise on road-side rooms.

4

Brian

Feb 24, 2025

·

Stayed 1 night

Room was clean. Easy to find. Room was 80 degrees and could not get the temperature down.

8

Sara

Sep 28, 2025

·

Stayed 3 nights

Everything about our stay was perfect. Clean rooms, comfortable beds, beautiful views of the mountains, spacious rooms. However, sometime during the third night we stayed there, the property lost power, and we had no electricity until we checked out at 10 AM the following morning. That was an inconvenient as I had to do my makeup out on the balcony and could not curl my hair. So glad this happened on the day we left, and not the day we had to get ready for the wedding we were in town for. The front desk gentleman was very kind though and gave us cold drinks from the mini store. We also witnessed the kitchen staff making numerous trips to the hotel next-door to warm up food for the free breakfast. I would suggest that if the power goes out again, there’s more emergency lighting in the hallways and on the stairs. Those areas were dark.

6

Donald

Apr 29, 2024

·

Stayed 2 nights

Enjoyed the property except the bed. It was terribly soft so the only way I could sleep without my back hurting a lot was to be on the edge 1 foot of the mattress, where it held together better. In addition, I don't know what it was about the bed, possibly feathers, etc., but both my wife and I found that our sinuses clogged up dramatically When we went to bed. This combination made the stay quite uncomfortable.

6

Hanan

May 20, 2024

·

Stayed 3 nights

Good location and nice amenities. Breakfast was very good and the property was clean. Only complaint is the noise. Air vent in the bathroom was super loud and old. Street noises were loud as well. Upgraded dual pane windows would help with the noise.

8

Janet

Sep 5, 2025

·

Stayed 1 night

The WiFi constantly buffered and stopped. The room was spacious and clean and the hotel was conveniently located.

6

robert

Sep 16, 2024

·

Stayed 1 night

Clean. Comfortable. Very Noisy from I 25.

10

Catherine

Dec 19, 2023

·

Stayed 4 nights

A great experience for a Best Western. Kids loved the pool and the breakfast was nice. My only complaint was the road noise from the highway that is super close to the property, but other than that it was a lovely stay for 4 days.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional, and helpful, with several standout front desk experiences. Some guests noted slow or rigid check-in processes, limited housekeeping unless requested, and an unexpected late checkout fee.

Related guest reviews

2

Brandon

Oct 25, 2024

·

Stayed 1 night

First of all Susan at check in was very rude. She was demanding an incidentals hold of $50 on a card. I told her that there’s nothing about that on the website I booked it on as well as Im a gold member with Hotels.com and should not have to pay an incidentals hold. She threatened to cancel the reservation if I did not give her a card. She promised that it was just a temporary hold and would not affect my balance however immediately $50 came out of my checking account. They took two days to give me the $50 back and then this morning 10/25 $50 came out again and overdrafted me again. I’ve called the front desk and the managers not there and they don’t know when she will be in. On top of that there is a $59 fee for late checkout which I have never heard of at any hotel. And lastly there were people running after midnight at the property and slamming doors and then most of the hot breakfast was cold and crunchy.

8

Ryan

Aug 26, 2024

·

Stayed 1 night

Property was older but in good condition. Room was very clean. Breakfast was fantastic and the Breakfast attendant was top notch. Front desk staff during check in was the only negative for the stay which is why I didn't give the stay 5 stars. Not friendly at all she must have been having a bad day.

8

Ray

Sep 22, 2025

·

Stayed 1 night

The only problem was a check in. The form that Best Western asks to be filled out prior to arrival is the same form to be filled out at check in. Not a big deal, but annoying after a long day.

10

jeffrey

Nov 22, 2024

·

Stayed 1 night

Their was an error on our expedia dates for our stay but when we arrived augustine at the front desk jumped in and went above and beyond the call of duty. Hebcalled expedia directly and helped get it all straightened out It was a refreshing site as good customer service is a lost art. Thanks again augustine keep up the great work!!!

10

Leanne

Dec 29, 2025

·

Stayed 2 nights

The room was clean and the staff were friendly

10

teddy

Oct 21, 2025

·

Stayed 1 night

Front desk girl was great

10

Laurie

Nov 26, 2023

·

Stayed 3 nights

The front desk staff were great! Our room keys became deactivated a couple of times during our stay so that was a little annoying, but the front desk was very pleasant when we had to have them rekeyed. I would rather stay in a hotel that has cleaning service every day you are there but this one did not.

8

Sara

Sep 28, 2025

·

Stayed 3 nights

Everything about our stay was perfect. Clean rooms, comfortable beds, beautiful views of the mountains, spacious rooms. However, sometime during the third night we stayed there, the property lost power, and we had no electricity until we checked out at 10 AM the following morning. That was an inconvenient as I had to do my makeup out on the balcony and could not curl my hair. So glad this happened on the day we left, and not the day we had to get ready for the wedding we were in town for. The front desk gentleman was very kind though and gave us cold drinks from the mini store. We also witnessed the kitchen staff making numerous trips to the hotel next-door to warm up food for the free breakfast. I would suggest that if the power goes out again, there’s more emergency lighting in the hallways and on the stairs. Those areas were dark.

10

Brenda

Apr 30, 2023

·

Stayed 1 night

The young lady working the front desk was amazing. She helped me retrieve my awards number and remeber that I stayed the night last week. Great customer service.

6

mark

Sep 14, 2025

·

Stayed 2 nights

Our room was never cleaned, no fresh towels or bed made. When we called upon our return to the room at 9:30pm, we were told this needed to be requested before hand. Very disappointing. Since when are hotel rooms not cleaned on a daily basis. I asked for some sort of compensation, points, discounts? Crickets! Very poor customer service!!

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AI-generated summary based on recent guest reviews

Location

Convenient to I-25, the outlet mall, and many restaurants, making it easy for shopping and travel. Some reviews mention road noise in rooms facing the highway.

Related guest reviews

10

Hollis

Jan 12, 2023

·

Stayed 1 night

Great location and hotel. Excellent breakfast. Great area to walk my dog and they even provided waste bags.

10

Benjamin

Aug 12, 2024

·

Stayed 1 night

Near the freeway, which is easy to find and get in and out of, but can notice the traffic noise on road-side rooms.

10

Scott

May 2, 2025

·

Stayed 7 nights

Clean, quite, freeway close

10

Vinay

Sep 27, 2025

·

Stayed 3 nights

Property is clean and nicely maintained. Staff were very courteous. It’s conveniently located in Castle Rock. Complementary breakfast was very good. Overall, great experience.

10

Viola

Apr 12, 2025

·

Stayed 1 night

Convenient location and easy to get to DÍA from there.

10

Joe

Jul 13, 2025

·

Stayed 4 nights

Great location

8

Boyd

Dec 30, 2022

·

Stayed 3 nights

Nice stay, hotel is very convenient to many dining options. Right next to the outlet mall and freeway.

10

Sue

Oct 8, 2023

·

Stayed 4 nights

Perfect location

10

Gail

Sep 26, 2025

·

Stayed 2 nights

Property was nice. I recommend breakfast. It was wonderful and not what you expect for a hotel. It is right in the middle of a big shopping district. I would not have booked it if I knew this.But, it was convenient.

10

Linda

Sep 4, 2025

·

Stayed 8 nights

Very convenient to shopping and restaurants, quiet rooms, great breakfast.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is often praised for variety and taste. However, several guests reported cold or limited items and noted the lack of a waffle maker.

Related guest reviews

6

Christine

Sep 28, 2025

·

Stayed 3 nights

Terrible awful breakfast. No outdoor space to enjoy a beautiful day

10

Brandon

Sep 24, 2024

·

Stayed 5 nights

Great staff and breakfast

10

Vinay

Sep 27, 2025

·

Stayed 3 nights

Property is clean and nicely maintained. Staff were very courteous. It’s conveniently located in Castle Rock. Complementary breakfast was very good. Overall, great experience.

4

Cruz

Feb 16, 2025

·

Stayed 1 night

Super frustrating experience. We checked in about 7:30 pm and all night the folks in the same hallway as us were EXTREMELY rude and inconsiderate. The place smelled like fried chicken and black and milds. People were hanging out in the parking lot drinking until well past midnight. Just wish there was some standards of decency for the other hotel guests. Also, the lady at the front said there was a waffle maker for breakfast… we were extremely disappointed to find out there was no such waffle maker.

8

Janet

Oct 24, 2024

·

Stayed 6 nights

Overall nice property. Generous breakfast.

10

Terri

May 6, 2024

·

Stayed 4 nights

We stayed for four nights 5/1-5/5/24. The hotel was very quiet even though it is near the interstate and another busy street. The bathroom and room were very clean. The pool and hot tub were great too! The breakfasts were okay, not great. I wish they had a make-your-own Belgian waffle station.

8

Samson

Dec 9, 2023

·

Stayed 1 night

Great stay and great breakfast

10

Jennifer

Oct 8, 2025

·

Stayed 3 nights

The room was so clean, the breakfasts were great and something slightly different each day, and the pool area was well maintained. Lots of businesses nearby within walking distance. Highly recommend!

10

Kathy

Nov 28, 2025

·

Stayed 1 night

Staff very friendly. The room was very clean and comfortable. The breakfast had a good variety of food. Sounds silly but we really noticed that the doors didn’t slam and wake everyone up.

8

Julie

Apr 23, 2024

·

Stayed 3 nights

Hotel was well located for what I needed however the breakfast was not up to standard in my opinion.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $101	2 $99	3 $99	4 $100	5 $100	6 $101	7 $101
8 $99	9 $99	10 $99	11 $99	12 $99	13 $112	14 $113
15 $99	16 $99	17 $99	18 $99	19 $111	20 $118	21 $118
22 $99	23 $99	24 $98	25 $111	26 $111	27 $118	28 $111
29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
		1 $104	2 $113	3 $113	4 $119	5 $119
6 $113	7 $113	8 $113	9 $113	10 $113	11 $119	12 $119
13 $107	14 $107	15 $107	16 $107	17 $107	18 $119	19 $119
20 $113	21 $113	22 $113	23 $113	24 $113	25 $119	26 $119
27 $113	28 $113	29 $113	30 $113	31 $113

Best Western Plus Castle Rock

Prices for Best Western Plus Castle Rock

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Balcony, Mountain View

Suite, 1 King Bed, Refrigerator & Microwave, Mountain View (With Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Guest reviews of Best Western Plus Castle Rock

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Castle Rock

Considering this hotel for your Castle Rock trip?

Prices for upcoming dates