Holiday Inn Express Mystic by IHG

Facilities feedback is mixed: a small indoor pool that can be cold, over-chlorinated, or crowded; hot tub availability varies; occasional elevator and ice-machine outages; a basic or closed fitness room; and poorly lit back parking.

Cleanliness is mixed: many guests find rooms and common areas clean, but multiple reports cite dirty or musty rooms, stained carpets, lingering odors, and occasional housekeeping lapses.

Rooms are generally spacious with comfortable beds and practical layouts, but several guests report noise from halls or the elevator and maintenance quirks like loose outlets, finicky HVAC, broken or dim blinds, and low water pressure in some showers.

Staff are frequently described as friendly, welcoming, and accommodating, with easy check-ins and helpful managers. However, multiple reviews mention long waits or an unstaffed front desk, inconsistent responses, and difficulty obtaining extra towels or bedding.

Excellent location across from Olde Mistick Village and Mystic Aquarium, with quick access to I-95 and a short drive to downtown; some note a steep hill and tricky, dimly lit rear parking/driveway.

Breakfast is widely appreciated for being included and offering a good range, with several mentions of plentiful options and the pancake machine; some guests, however, found it average or poorly maintained at times, with broken equipment or limited items and no non-dairy creamer.