Opal Key Resort & Marina, Key West

Booked here to spoil my girlfriend on her birthday and they were accommodating. Gave me a lovely room with a view right over the harbor. The room was clean and comfy. The available water bottles in the room and near the elevator were very nice for the resort fee. But the $40 valet fee I wasn't impressed with and here's why. I am a valet bellman myself, so I was excited to be on the other side of the experience. But when I pulled in, the valets didn't greet my car, they stood at their podium and talked and I was the only car there. I had to get out and walk up to them, and interrupt them. It didn't bother too much at the moment as of course I was in a great mood being on vacation and quickly told them I do what they do and am happy to be in Florida. They were nice, and I still tipped them well on all bell runs and car retrievals. But they should be approaching the car, greeting me and welcoming me first, especially at the price of valet and the hefty price of the rooms. Overall, it was great stay, just very expensive so you expect a level of customer service that matches.

The hotel and staff were wonderful. I enjoyed my stay and would definitely return. The staff was welcoming and helpful when needed. The room and amenities were excellent for the location and value. My only feedback is around the requirement of showing the same card I used for my booking. I didn't bring the card and the check in process was weighed down by that although the front desk attendant was overall helpful, it shouldn’t matter who I booked through, if the option to book through a third party exists, then the check in should not be dependent on how I booked it. As the customer, that should be seamless.

Na

Beautiful views and such a classy relaxed tropical vibe. Second time staying and we will be back!

Loved the location Staff was great Highly recommend