Hyatt Vacation Club at Beach House

We loved our time here. The rooms were huge and very clean, and the master bathroom was amazing. The staff was super nice, and the amenities were great — especially the free cabanas by the pool, the beach area, and the hammocks. The bar by the pool was a nice bonus, but just a heads-up: there’s a surcharge already added to the receipt, so we ended up double tipping at first without realizing it. Overall, an awesome stay and we’d definitely come back!

Very comfortable. Private beach and dock was small but comfortable. Pool was great. No fitness center was a bummer

Excellent property in Key West. The unit is large, spacious, and very comfortable. As a vacation-style property, it feels like a full apartment with two bedrooms, which is a great setup. The view is beautiful, parking is easy, and having electric vehicle charging available is a big plus. The only improvement I would suggest is extending the pool bar hours. It closes too early, especially on NFL game days. Overall, a very enjoyable experience and a property I would highly recommend.

Not a hotel. This is more of a timeshare set up with minimal services. Parking was a challenge and there are not really any restaurants etc. near the facility. The beach is not great and very small. That being said it is very clean, spacious, full kitchen, washer/dryer, cold ac, well maintained property and very comfortable. It was nice for everyone to have their own space, be able to prepare some meals, and quiet except for the roosters roaming the property.

The concierge was phenomenal. Offered many options, very kind and booked anything we needed with ease. Didn’t feel pressured by them to do anything. Perfect size resort and didn’t feel over-crowded. Good size pool, perfect for the kids! Only thing is I wish there was more of a restaurant on the property, but everything was close enough it wasn’t bad!

Pool and hot tub were great

They charged me $84 for the resort fee, even though the pool filter didn't work. I went to the front desk and I told the lady about it and she sent me to see the maintenance supervisor (Jamal). He said he was fixing it, but it never worked. My family and I couldn't use the pool during the three-day stay. Jamal never resolved the issue with the filtre.

Clean and courteous. Only bad thing is they require a 10:00 am check out

The accommodation was nice. The pool is not deep and my children aged 14 and 12 were disappointed by this. Probably better for younger children. The Rooster's will wake you up at sunrise but not much the hotel can do about this.

A gym would have been nicer.

Very clean, updated room. Kitchen stocked with all utensils and cookware needed.Looked just like the pictures online! Staff was friendly and helpful. Location was quiet.

We felt safe and the location was good. We had a few problems with ants in cookies that we left (not open) on the counter. The pool water was clean but the walls could have been cleaner. Ac worked great and the patio was great.

This place was absolutely amazing! Our family of five stayed in the two-bedroom suite, and the resort was in fantastic shape – everything was clean, new, and worked perfectly. The balconies in each room were fantastic. The master suite's shower was truly one of the best I've ever encountered. The kitchen was equipped with everything needed to cook meals, prepare snacks, and more. I loved it!

It was very old, not very up-to-date very dark. It was clean, but not really clean. The floors were dirty and sticky. My five year-old peed on the floor a little bit, so I wiped it and the paper towel was jet black afterwards. Also, the sofa bed had all types of black bits on it. I don’t know what it was I don’t think I would stay there again unless it’s a last resort option

Very clean rooms, nice property all around.

The property was beautiful. We loved our room. The pool area and the tiki hut was a lot of fun. The location is a little farther from Duvall Street, but it was a short Uber ride down there and to the airport. The only complaints I have is that one of the sinks in the master bathroom did not drain. I also had to call down to the front desk because there were little ants all over the kitchen counter. They said they came and took care of them, but we kept seeing them on and off throughout our stay. However, all of that being said, we will definitely be back to this property. It’s a great value for your money, especially if you have a larger family.

Our unit was in need for upgrading, the unit was very old with dirty furniture and old electronics. The couch and chairs needed professional cleaned, it smelled dirty and discuss ting. The carpet in the bedrooms was very worn and dirty. The property’s manager was very attentive and had the cleaning staff address the dirty issues however, nothing she could do to a more modernization of the unit.

Staff was very friendly and helpful. Rooms were clean and very nice.

have been planning this vacation for 2 years and it started out good, room seemed nice and spacious for 2 kids and myself and my wife. Says there is a beach and pictures show a very little bit online.. The beach is maybe 20 yards long, and there very sharp rocks to get in the water, we tried the first day but was too rocky to get in the water without shoes. As well they also say dining on premise, there is no restaurant only breakfast, so kind of misleading. So besides those issues, started off ok. Fast forward to 2 days later when i woke up with severe itching, from what my doctor verified is bed bugs. The hotel staff sent a guy up to check out the bed but I'm not sure he could see what i could that there was multiple looked like little brown pieces of husks on the mattress very small. But said they could try and move us to another room, which they did and did not have any problems for the rest of the trip. Except the fact that i itched so severely that I couldn't get in the water because it made it worse. Tough to have a beach trip and not go in the water. When i returned I saw my Dermatologist to verify that it was indeed bed bug bites which she verified. Spoke with their Management and they offered a 1 night stay refund because they said that they had a company come and check and there were no bed bugs. Unfortunately my back says otherwise. Im sure that it happens at alot of hotels because people bring them from other hotels or their homes but buyer beware that you may

I had itched all night in bed - Felt like bed bugs or something biting me

Was great except for there was no beach. And the people above us kept moving furniture allllllllllnight long the whole visit every night

Nice hotel. Big room. 2 bedroom. Bathrooms were gorgeous. Like they only re did the bathrooms. Bedrooms were eh. Carpet was old. TV was like 19”. Kitchen area was nice. Furniture was ok. Great location. Nice beach at resort.

This place is great. The unit was amazing, had everything you need for a long stay. Wish the Tiki hut stayed open longer during the long summer days. The only downside was at night, the bulding is made of wood and you can hear every little noice on the unit on top and on the side which made it hard to get a good night sleep.

Excellent property in Key West. The unit is large, spacious, and very comfortable. As a vacation-style property, it feels like a full apartment with two bedrooms, which is a great setup. The view is beautiful, parking is easy, and having electric vehicle charging available is a big plus. The only improvement I would suggest is extending the pool bar hours. It closes too early, especially on NFL game days. Overall, a very enjoyable experience and a property I would highly recommend.

We had an amazing stay at the Hyatt! It was a trip with family and friends, and everything about our experience was excellent. The location is perfect just a short walk to the beach and surrounded by plenty of great food options. The hotel itself was spotless. The rooms were spacious and well-kept, and the bathrooms were clean and modern. The pool area was also very nice clean, inviting, and perfect for relaxing. One of the highlights was the stunning ocean view we had from our room. It was such a joy to wake up to the sight of the water every morning. Overall, this stay exceeded our expectations. The comfort, convenience, and hospitality made it a fantastic getaway. We would absolutely return and highly recommend the Hyatt to anyone looking for a great vacation spot!

The rooms are comfortable, beds are great. Bathrooms are gorgeous! Loved our stay.

Rooms were nice, 2br, 2ba which was great for 2 couples. Loved the screened in balcony. The TV in the living room area was really small. But overall a good experience. We would stay again.

The 2 bedroom villa was great. It was spacious and comfortable. The master bathroom was a dream! I also enjoyed the screened in balcony with a view of the ocean and pool. I highly recommend this place!

This resort is gorgeous by the entire setup of nature and relaxation. One only and not neglectful drawback is that it's not sound proof at all by its wooden structure. You can hear every movement of your neighbors, especially shower on the other side of the wall. One bedroom is right beside neighbour's washroom and window facing hallway, which you can hear everyone passby, especially right facing an elevator. I was waken by direct neighbor's shower right beside your ears and early checkout people through hallway from 6am then couldn't sleep anymore. I expect better room set up as a resort by Hyatt.

Great condo a 15 minute cab ride from Duval St. Stunning master bath. Well equipped. Large screened in lanai. Unit nicely furnished. Beautiful grounds.

For the amount I paid, service is not good.

Front lobby check in and check out superb! Cheryl Willette was amazing! Loved the amenities.

Everything was absolutely amazing. The only complaint I had was that the front desk isn't 24hrs and after 9pm you can't call down you have to walk to speak with someone which was a small inconvenience with all the other perks and comforts. Will definitely book again.

The property overall is nice. We had a good time. However, our checking experience was not the best. We got there late in the evening and it seems that there was some kind of room allocation error. There in the room that was originally allocated to us was accidentally assigned to somebody else, even though our situation got resolved, and we were allocated in room, which was similar if not better, however the communication from the front desk staff while we were checking in was left a lot to be desired. We were not explained on what this situation/the issue was that time it was ready discomfort to know.

The staff at the front desk were not very friendly or helpful

It was great after check in but our reservation was cancelled for some reason at the hotel but still active in expedia so we had to wait until they sorted their issues.

Staff was very friendly and helpful. Rooms were clean and very nice.

Cheryl was great to work with. She had great suggestions for me and let me look like a tourist when I came down to the front desk to venture out downtown with my mom. I'm a bit of a preppy girl so dead give away. Perfect time of year to visit Key West and the Beach House had a local feel to it. I didn't feel like I was with a bunch of tourists on the property. Everyone is super chill and would just walk up and start a conversation. I loved that because I have the same type of personality. Sunset on their dock was absolutely gorgeous and the Tiki Bar food is excellent. Roosters and the who who bird that gave great ambience. Evenings by the water listening to the calm with an occasional splash was worth every minute of my time there. A memory I hope to never forget and a place I hope to return to in the near future.

First time at this property on the island. DEFINITELY did not disappoint. Javon at the front desk was extremely helpful and courteous. Staff was so friendly. Parking was a little tight for my brother’s truck under the building but he does have a slightly larger than standard ride. Will be back.

The hotels customer service was terrible. Unfortunately due to the recent hurricane we were not able to fly. Obviously, not the best start to a vacation. The hotel was less than impressed that our airline wouldn’t fly and the representative at the hotel said “there isn’t an evacuation order so there will be no refund”. Expedia was trying their hardest to help, all the representatives we spoke with at Expedia were awesome! We understood that a full refund might not be possible, we even asked for a credit for a future stay. However the “manager” wasn’t having any of it. It’s interesting how it’s our fault an airline canceled flights.

The property is in a excellent location juts in the middle of everywhere there in Key West. The hotel is clean and the pool is very nice.

Beautiful property. Short drive to downtown Key West

Great place to stay in Key west, a bit a away from DUVAL st, but great property and closed to kayaks and water sports. super recommended!

Very clean, updated room. Kitchen stocked with all utensils and cookware needed.Looked just like the pictures online! Staff was friendly and helpful. Location was quiet.

We found the location to be too far away from old town.

Nice location by the water!! Everything is near by

Very nice property in the quiet part of key west. Near to a lot of stores. Would stay here again in the future.

Property sits far away from duval but easy to get to shopping if you have a car. There is also a car share service 2$pp that is easy to use and hopefully u get Frank or Mark.. so easy to get around. The actual site is beautiful as are their 2 bedroom suite/condo we stayed in. Only security at front desk after 2100. Not really ur bar drinking scene unless you BOB. But beautiful place to stay

The property was very nice & clean. The staff was helpful and friendly! It was easy to get around but if you’re looking for a place close to the action, this isn’t the place!

Overall very nice stay!!! Great location quick to anywhere yet off the beaten path. Check out the Hogfish Bar!!!

The property is nice but gives a retirement home feel. Everything, including the tiki bar/restaurant closes at 7. Nothing within walking distance is open either. The rooms are clean, beds comfortable, staff was nice.

Loved the room and decor. The pool area and especially the hot tub needed maintenance. Was surprised the tiki bar was so small.

Really nice family oriented property that was reasonably quiet and well appointed. Nice pool. Nice dock. Nice check in. If you do not need an onsite restaurant and are ok with a family kitchen that is fully stocked this is a premium and nice property.

This was a very nice property! Beautiful two bed two bath rooms with a nice kitchen. Loved the pool and the tiki bar has the best burgers! The bartender was the sweetest and so accommodating to her guests. The place was so clean and the grounds were immaculate!

We loved our time here. The rooms were huge and very clean, and the master bathroom was amazing. The staff was super nice, and the amenities were great — especially the free cabanas by the pool, the beach area, and the hammocks. The bar by the pool was a nice bonus, but just a heads-up: there’s a surcharge already added to the receipt, so we ended up double tipping at first without realizing it. Overall, an awesome stay and we’d definitely come back!

Very clean large rooms not happy no restaurant in the resort also no transportation to local areas

The property was truly amazing. We.rented a 2 bedroom villa and it was comfortable and very well decorated and equipped. The only complaint would be the " complimentary breakfast" needs to be better. It was only a selection of cruisants with water and orange juice. For the price spent, please add eggs, meat and coffee at least. Other than that, it was very nice

Excellent property in Key West. The unit is large, spacious, and very comfortable. As a vacation-style property, it feels like a full apartment with two bedrooms, which is a great setup. The view is beautiful, parking is easy, and having electric vehicle charging available is a big plus. The only improvement I would suggest is extending the pool bar hours. It closes too early, especially on NFL game days. Overall, a very enjoyable experience and a property I would highly recommend.

We loved the room and enjoyed our stay here, we were a little disappointed when we found out they stopped serving food before 7. We would have loved to spend the night pool side after getting in town. Unfortunately, we gad to walk to the nearby hotel restaurant to eat. Other than that, the peoperty was in a great location, the staff was friendly and the rooms were spacious and clean. I'd definitely stay there again.

the pool hot tub and beach areas were excellent and amazingly maintained as well. the only suggestion is about the complimentary breakfast offered on Mondays where everything was completely gone in less than 30 minutes, which failed to serve all guests. the management should account for larger amounts so all guests could enjoy the experience.