Name: SureStay Studio by Best Western Pensacola
Address: 7230 Plantation Rd, Pensacola, Florida, United States of America, Pensacola, Florida, US
Price range: $75–$124 per night
Rating: 7.5

What guests think

At SureStay Studio by Best Western Pensacola, travelers praise the spacious, apartment-style rooms with kitchens and friendly staff, but many report inconsistent cleaning and upkeep, a very basic breakfast, and facilities like the pool and hot tub sometimes closed.

The location is convenient to I‑10, restaurants and shopping, yet several guests felt the tucked‑away setting and surrounding area seemed sketchy. Rooms are roomy but dated, with occasional odors, maintenance issues, and unreliable sofa beds or Wi‑Fi. Expect space and value, but manage expectations for cleanliness, amenities, and the setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are on site, but multiple reviews mention closures or the hot tub not working; when open, they’re pleasant. Parking is generally well lit, though a few noted limited spaces or offsite options for large vehicles.

Related guest reviews

8

Angela

Aug 22, 2024

·

Stayed 1 night

Hot tub broken. Pool and hot tub closed during the stay Struggled to get room cold. Settings were on set to fan verses auto

6

Josh

Jul 4, 2025

·

Stayed 1 night

Spacious room with nice kitchen and dining table. Layout of property was nice. Breakfast offerings were okay (no warm foods). Pool and hot tub nice for family. The fold out bed had sand and crumbs on it and found some edges of room not fully clean.

8

Kenneth

Aug 16, 2024

·

Stayed 1 night

It was ok. The biggest issue was we came for the pool but it was closed because there MAY be bad weather. Never happened!

8

David

Nov 27, 2023

·

Stayed 1 night

Nice facility. Staff were great. Food okay but very basic. Well lite parking and felt secure. Liked alert if you left door ajar. Parking right next to room exit; very convenient and easy to load/unload.

4

KRISTEN

Aug 25, 2025

·

Stayed 2 nights

For the price of ~$100/night, this place was worth about $20. Limited parking, including having to walk between close-set buildings 2 and 3 with mossy sidewalks to get to a room in the back of building 7, by the wooden fence, was a challenge. The "breakfast" was a cheap continental with stale bread for toast, coffee and juice, instant oatmeal packs, old mini muffins, and apples wrapped in plastic wrap. The room was dingy, with sticky cabinets, outdated furniture, food-encrusted pull-out couch, scratched vinyl floor, metal box under the mattress, and a rusty tub. Oh, and the guests on the balcony above us were smoking weed. I honestly cannot think of anything good to say, other than the reception staff was friendly.

8

Marilee

Feb 2, 2025

·

Stayed 1 night

Easy check in, room was a little dated but clean & comfortable. Parking for larger vehicles is NOT onsite as advertised, it is across the street from the hotel. A little misleading. Also, we chose the hotel because it has a Jacuzzi & it was closed, so that was disappointing.

8

Tirdad

Aug 5, 2023

·

Stayed 3 nights

Everything was great, staff was friendly and helpful, not in the greatest neighborhood but they had lots of security cameras and nights were lit up like day time even in the parking lot. Complimentary hot breakfast was also great. My only complaint is that they need to spray for bugs, lots of roaches were coming from crevices since it is an older place especially where there are kitchens in the rooms.

10

Miranda

Sep 30, 2024

·

Stayed 4 nights

We had the 2 kings suite. The downstairs is kitchen, living room, and king bedroom with a bathroom. All rooms are open to each other. Upstairs is a loft (no door) with another king bed and 2nd bathroom. 3 TVs (1 in each bedroom and 1 in living room). Full kitchen, but limited supplies. We just bought paper plates and plastic utensils. Ice maker in freezer. Dishwasher and soap provided. Pool and hot tub were nice. Animal friendly with plenty of space to walk dog. Beautiful breezeways between buildings keep kids out of parking lot. Note that ALL 2 King bed suites are on 2nd floor because the ceilings are vaulted. Breakfast is nothing to be excited over, just basic items. And the view is the interstate. But we selected this room for the spaciousness and the king beds, so we didn't care about view and breakfast. The floor needs to be mopped, but most everything else was clean.

2

Palmina Sandra

Jan 3, 2025

·

Stayed 2 nights

Post pool and hot tub and neither operational. The weather was nice enough to have an operational hot tub. Breakfast was next to nothing and sketchy people hanging out and coming to the hotel at all hours of the night. Toilet tank wouldn’t refill properly and tub faucet drilled constantly. I’m a very isolated area and nothing near by other then barking dogs in the kennels across the road.

10

RITA

Sep 26, 2023

·

Stayed 1 night

Front desk guy was very friendly and professional, room was spacious and a little worn but an excellent bang for your buck. Very cute outside with lights on the trees, great outdoor seating area, nice pool. Quick access to I-10.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests reported dirty floors and furnishings, musty or smoke odors, pests (roaches and some reports of bites), and missed housekeeping, while others found rooms clean.

Related guest reviews

2

Frank

Sep 12, 2024

·

Stayed 1 night

This place was filthy inside and out. Upon arriving, roaches scurried when we turned the light on and opened the door. Thank God I brought my own sanitizing wipes because what appeared to be blood was on the headboard and sheets. We couldn’t even shower because of the state of the bathroom. Mildew, roaches. We don’t even dare place our luggage on the ground after noticing it Wasn’t mopped and the roaches.

10

Hector

Jul 24, 2025

·

Stayed 1 night

Dirty walls. Need some deep clean

4

Teresa

Oct 4, 2024

·

Stayed 1 night

Would not stay at this hotel again. The website stated they may charge a damage deposit but would not discuss waiving. Also, I’ve never had to sign off on so many rules and regulations. After moving suitcase into room, went out to dinner. Once returned I noticed I was getting very stuffy so in checking the pullout couch, there were so many stains, and the mattress was full of mold. In checking the rest of room, noticed air vents were so dusty and bathroom mirror still had toothpaste splatter. On further inspection, the microwave was disgusting. Before staying at this hotel, I would definitely inspect.

2

Sharaill

Jul 30, 2023

·

Stayed 2 nights

I checked in smoothly. The minute I got to the room it smelled stale and uninviting. Couch looked worn down and very stained. Room was very dem and certain lights were not working. Here's where my nightmare began, i walk to the kitchen, boom one roach on the stove, turn my phone flashlight on boom 3 more roaches. I was sick to my stomach at this point. For what there charging per stay (which doesnt really matter when your rooms are infested) I wouldnt recommend this place to anyone, who has any type of cleanliness about themselves.

10

Shamar

Oct 18, 2024

·

Stayed 4 nights

Very clean

2

Jason

Jul 21, 2025

·

Stayed 7 nights

I was bit by bed bugs complained to staff they said management is out of town. I checked out immediately and plan to contest charges

4

Erica

Jul 17, 2025

·

Stayed 5 nights

I’ve stayed at this property before but these last 2 visits have shown me to go elsewhere.. the property LOOKS nice but the rooms are not cleaned properly and that can be a health hazard. Last year we found a syringe in our room and this year there was fecal matter all on the under carriage of the toilet and part of the seat, also there were black spots on the covers and the bedding was on backwards. The kitchen was not clean, certain supplies were missing and the shower curtain looked like it hadn’t been changed.. it just was not a good experience this year. They did offer to move us but I declined this year , I was afraid of what to find next.. just too much and they did not offer anything else .. no money off the stay or anything.. also beware of the homeless walking through the property .. oh and the breakfast, don’t waste your time.. they had things like muffins and apples .. no waffles, pancakes, eggs or anything and the yogurt machine was broke. And my baby was bit by something IN THE ROOM.

2

Nancy

Jul 7, 2025

·

Stayed 1 night

We had a terrible experience during our stay. The room had a foul smell, and the floors were dirty. Both the kitchen and the dishes were in poor condition. The furniture was very old, and whenever we moved the bed, it made a lot of noise. Additionally, the pull-out bed had stains on it. As a result, we did not get a good night's sleep.

2

David

Jun 23, 2024

·

Stayed 1 night

Unit was dated and very dirty, there was old food under the hide a bed when we put it out. Dishwasher was dirty in front and our 18 month old grandson’s feet were black after 30 minutes of walking on the floor. Units this dirty makes you wonder if they even wash the bed linen. I wouldn’t recommend this place to anyone especially at $267 a night, very disappointed

4

MARIAME

May 24, 2025

·

Stayed 1 night

The place is sure a convenient one, you can haul your stuff from your car directly to your room. But the bedsheets are not changed, there are hair strands on the bed and the pull up bed has some molds.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, apartment-style units with full kitchens suit families and longer stays. Many are dated with odors or maintenance issues, plus uncomfortable sofa beds and spotty Wi‑Fi in some rooms.

Related guest reviews

4

Kadeen

Jun 17, 2025

·

Stayed 3 nights

Room layout was good, but what made it a subpar experience was the mold in the vents. It made the whole room smell dank. I couldn't get the smell out due the windows not being able to open. I tried to request another room, but it was fully booked or didn't have the amenities I needed.

6

Josh

Jul 4, 2025

·

Stayed 1 night

Spacious room with nice kitchen and dining table. Layout of property was nice. Breakfast offerings were okay (no warm foods). Pool and hot tub nice for family. The fold out bed had sand and crumbs on it and found some edges of room not fully clean.

10

Ruth

Jul 24, 2025

·

Stayed 1 night

Hotel room is spacious with functioning full kitchen. Grounds quiet, small and pool available. Breakfast is slim with choice of cereal, danish, toast, jogurt, juice and coffee. Plenty of restaurants under 5min with vehicle. Staff pleasant and helpful.

10

Gena

Mar 8, 2023

·

Stayed 1 night

Our unit was fantastic. If you need to get a chance to stretch out and get some space from your traveling buddies in a hotel room this is a good pick because of the 2 floor unit with 2 king beds! It was clean, quiet, and comfortable. I would stay again! Loved this stop.

6

Louise

Jun 19, 2025

·

Stayed 4 nights

Cute little ‘apartments’ road was terrible in and out. Phone didn’t work, internet didn’t work, remote for the tv worked 1/2 the time. Breakfast was horrible. No place to sit and offered nothing good to eat. Was clean and had good amenities. Not able to use the pool or hot tub but looked nice.

4

Christopher

Jul 10, 2025

·

Stayed 1 night

internet did not work in room 114. Internet tech said this room had an issue for a while. False advertising without discount when I confronted the front desk on checkout. No fix or discount - just wasted my time trying to get it working.

6

Nellie

Jul 31, 2024

·

Stayed 1 night

The sofa bed is really old and saggy. Unit is dated and has a smell. Other than that, everything was okay.

10

Miranda

Sep 30, 2024

·

Stayed 4 nights

We had the 2 kings suite. The downstairs is kitchen, living room, and king bedroom with a bathroom. All rooms are open to each other. Upstairs is a loft (no door) with another king bed and 2nd bathroom. 3 TVs (1 in each bedroom and 1 in living room). Full kitchen, but limited supplies. We just bought paper plates and plastic utensils. Ice maker in freezer. Dishwasher and soap provided. Pool and hot tub were nice. Animal friendly with plenty of space to walk dog. Beautiful breezeways between buildings keep kids out of parking lot. Note that ALL 2 King bed suites are on 2nd floor because the ceilings are vaulted. Breakfast is nothing to be excited over, just basic items. And the view is the interstate. But we selected this room for the spaciousness and the king beds, so we didn't care about view and breakfast. The floor needs to be mopped, but most everything else was clean.

8

Amanda

Jul 24, 2024

·

Stayed 1 night

We only stayed one night passing through. Our room was very spacious, but definitely a little outdated. Our room had a king and sofa bed. King bed was comfortable, but the mattress in the sofa bed wasn’t the best.

6

claude

Jul 29, 2024

·

Stayed 2 nights

I purposely booked the room with two queens and a sofa bed so that everyone could have their own bed. The sofa bed was completely a joke. Nobody could ever sleep on it. I would have never paid more for this accommodation.

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Service

Staff are often friendly and helpful, but some guests experienced unprofessional interactions, room‑change/record errors, and frustrations with deposits or billing.

Related guest reviews

4

Bella

Jul 31, 2025

·

Stayed 1 night

I arrived and had 3 kids had got a call from my booking with another hotel and it was out of rooms so emergency stop we had to find a place to stop after 7 hour drive i booked and stayed one night and they charged a $100 deposit fee and we never got back and all we did was sleep and left .

10

Rebecca

Apr 2, 2025

·

Stayed 2 nights

The staff has been amazing. Rooms are clean and well appointed. I am relocating and the housing transition wasn't smooth. I kept having to extend my stay. They were amazing each time accusing me of missing them already. I'm on my 3rd and hopefully last extension and feel blessed to have had this soft landing.

6

Randy

Jun 20, 2025

·

Stayed 1 night

Check-in was quick, however, the first room they gave us smelled of smoke. He moved us to a different room. That being said several hours later, someone was knocking at our door. He had the same key. Apparently the lobby people did not log that they changed rooms on us. Two phone calls after that from the front desk asking who is in the room.

6

Zoe

Mar 27, 2023

·

Stayed 2 nights

At first they tried to double charge my boyfriends card at check in. We realized and they were helpful in resolving this issue. The rooms were great, but very disappointed the hot tub didn’t work, as that was our main reason for booking this hotel. The hot water also didn’t work very well in the room. Once we left and had already checked out, my boyfriends card had been charged AGAIN. They did end up resolving this on their own, but super kind of frustrating watching your money getting taken more than once.

8

Zach

Jun 9, 2025

·

Stayed 5 nights

The limited breakfast is my only complaint, all the staff were extremely friendly!

10

Lois

Jun 18, 2024

·

Stayed 2 nights

Fairly clean and quiet. Paying $100, incidental fee, that was not advertised.

6

Carlos

Jul 25, 2025

·

Stayed 2 nights

Excellent staff, good mattresses,

6

Cierra

Jul 7, 2025

·

Stayed 6 nights

Overall our stay was pretty decent! I will say that the staff especially one of the women who worked at the front desk who was trying a new employee was pretty unprofessional, and was cursing while talking/training the other individual while children were around during breakfast time. She also wasn’t that friendly/inviting when I interacted directly with her. Aside from this, the beds seemed a bit lumpy and layers/pads I would assume under the sheets. Overall, the rest of the staff was nice and interactive. The location was okay, there seemed to be a lot of other hotels/motels around and a lot of homeless people and parked semis. Thanks for having us!

4

J

Mar 20, 2025

·

Stayed 2 nights

My family and I had a very uncomfortable stay, The front desk clerks are courteous on the surface but lied about the time frame of the security deposit. The room smelled like smoke and alcohol and the couch stunk. We were very tired upon arrival and my husband had to wipe the floors and walls down in the room. We didn't want to go through the hassle of moving to a new room as we very tired and the room we were given was on the back side of the property and up stairs. I told the on duty person about it the next morning and he didn't offer any remedy. We were booked for two days. Upon check out I spoke with Manager Akrit. When I told him that the room had a terrible stench of smoke and alcohol and that my daughter was smoke sensitive. he responded that my husband smoked. What does that have to do with a room that reeks of alcohol and smoke? My husband doesn't smoke in our home or close to our daughter. My husband was utilizing the designated smoke area when he saw him. I was very dissapointed with my stay and will never stay at this location again. I also have to wait 30 days to get my deposit back. :(

10

Jessica

Oct 3, 2024

·

Stayed 1 night

Jay got us checked into our room quickly and efficiently. He was welcoming as was the other staff member that was there helping him. The rooms were clean and did not smell. The appliances in the kitchen worked well. We were able to get a room right near the pool. The breakfast was simple but it was good. Would absolutely stay here again!

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AI-generated summary based on recent guest reviews

Location

Convenient to I‑10 and near restaurants and shopping, but several describe the tucked‑away, industrial setting as sketchy and not ideal for walking.

Related guest reviews

8

Jennifer

Aug 24, 2025

·

Stayed 1 night

The property was a good value just not in a real inviting environment around it

6

Michael

Sep 16, 2023

·

Stayed 1 night

Easy access from highway.

8

Jennifer

Jul 3, 2023

·

Stayed 2 nights

The staff was VERY friendly. It was a good place to lay your head if you’re just needing a place to sleep. We did see a couple of roaches. We spent our daytime hours at the beach so we didn’t use the pool. It looked nice though. I liked how well the area was lit up at night outside. But it was very awkward to get to from the main road.

10

diane

Sep 2, 2025

·

Stayed 1 night

Fantastic value - close to restaurants and shopping and theme parks. Quiet building.

8

William

Jan 12, 2023

·

Stayed 1 night

Very convenient location with a good Mexican restaurant within close walking distance..

2

Leeann

Aug 28, 2025

·

Stayed 1 night

I felt the hotel was to far back and a little lonely.

6

Stacy

Jul 6, 2024

·

Stayed 2 nights

The staff and the people were nice and the room was nice too. I didn't like the street it was on kind of bumpy but can't do much about it. But it's a 20-minute drive from the beach and you are right by the mall and Walmart. So, it is a nice hotel for a family and to take a vacation. Florida was lovely and so were the people. It was okay. I really liked the room, and the bed was comfortable to sleep in.

2

Aimee

Feb 10, 2025

·

Stayed 3 nights

It was old, run down, dirty, full of people drinking & standing around outside smoking. one of the queen-sized bed beds creaked all night long, I thought it was going to collapse if I moved too much. I felt unsafe in the neighborhood. My room was on the back side of the motel, facing the back fence. Not good for 2 women on a business trip. The breakfast was 2 waffle irons & batter, 10-12 pieces of stale bread, 6 apples / oranges, & hot water, & no coffee or tea bags. The staff was courteous & gave me towels when I asked for them.

10

Amanda

Aug 8, 2024

·

Stayed 1 night

The place itself was okay . Clean . Roomy . And well maintai ed patio pool areas . But you had to drive thru the sketchy abandoned weekly rental side of town to get to it .

4

jeffrey

Mar 1, 2024

·

Stayed 4 nights

not the best area in town. very scary to walk area the property.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is basic and limited—typically cereal, toast or muffins, yogurt, and coffee—with occasional outages; a few guests found it acceptable.

Related guest reviews

10

Jasmine

Apr 9, 2025

·

Stayed 1 night

Its thorow

10

Ruth

Jul 24, 2025

·

Stayed 1 night

Hotel room is spacious with functioning full kitchen. Grounds quiet, small and pool available. Breakfast is slim with choice of cereal, danish, toast, jogurt, juice and coffee. Plenty of restaurants under 5min with vehicle. Staff pleasant and helpful.

4

Antonio

Mar 3, 2025

·

Stayed 1 night

This place needs to update. The furniture is old and worn. The sofa was ready to be thrown out. The TV did not work and there were no towels . The breakfast was all cold- nothing hot was served except the coffee. I will not stay here again.

10

Claudine

Jul 3, 2025

·

Stayed 6 nights

Everything was good except I expected a better breakfast.

8

Zach

Jun 9, 2025

·

Stayed 5 nights

The limited breakfast is my only complaint, all the staff were extremely friendly!

4

KRISTEN

Aug 25, 2025

·

Stayed 2 nights

For the price of ~$100/night, this place was worth about $20. Limited parking, including having to walk between close-set buildings 2 and 3 with mossy sidewalks to get to a room in the back of building 7, by the wooden fence, was a challenge. The "breakfast" was a cheap continental with stale bread for toast, coffee and juice, instant oatmeal packs, old mini muffins, and apples wrapped in plastic wrap. The room was dingy, with sticky cabinets, outdated furniture, food-encrusted pull-out couch, scratched vinyl floor, metal box under the mattress, and a rusty tub. Oh, and the guests on the balcony above us were smoking weed. I honestly cannot think of anything good to say, other than the reception staff was friendly.

6

Casey

Jul 14, 2025

·

Stayed 1 night

The hotel is great but it seemed like the cleaning service was lacking. The sheets and pillow cases had stains on them. The fitted sheet for one bed was too small. It kept coming off. The floor felt dirty. Only a partial roll of toilet paper. No extra roll and we had 3 women in our room so that wasn’t going to work. The guy at the desk was very helpful and got another roll for us. The breakfast included apples, two types of cereal and blueberry muffins, and toast.

8

Kenesha

Jun 19, 2025

·

Stayed 2 nights

Overall a decent stay. Rooms could have been a little cleaner. Tv, mirrors, and drawers were dusty. Also no continental breakfast. Breakfast was cheap ( cereal, toast bread, and yogurt). But would book again if I had too

10

Danielle

Apr 1, 2025

·

Stayed 4 nights

The staff was very kind at check in. The breakfast was wonderful and the staff kept it stocked until the end of breakfast.

8

Cindy

Oct 6, 2024

·

Stayed 3 nights

Great price and pool area was clean. The room was spacious and we liked the kitchenette. The floors seemed dirty and the breakfast was very limited. The beds were comfortable and the hotel outside seemed well kept. We’d stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$87
March	$104
April	$95
May	$105
June	$115
July	$134
August	$90
September	$84
October	$81
November	$81
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $85	15 $82	16 $82	17 $88	18 $115	19 $124
20 $75	21 $83	22 $88	23 $88	24 $88	25 $83	26 $83
27 $79	28 $88	29 $83	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $105	3 $109
4 $89	5 $88	6 $91	7 $89	8 $85	9 $104	10 $105
11 $88	12 $89	13 $88	14 $88	15 $88	16 $104	17 $104
18 $88	19 $88	20 $83	21 $88	22 $88	23 $104	24 $104
25 $88	26 $88	27 $88	28 $88	29 $89	30 $107	31 $107

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Kitchen (With Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Kitchen (With Sofabed, Full Kitchen)

Suite, Multiple Beds, Kitchen (With Sofabed, Full Kitchen)

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Suite, 1 Twin Bed, Accessible, Kitchen (With Sofabed, Full Kitchen)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Studio by Best Western Pensacola

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Prices for upcoming dates