Name: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, Ohio, United States of America, Cleveland, Ohio, United States of America
Rating: 7.4

Guest reviews

7.4

Good

Based on 1,001 verified reviews

Who stays here?

Business

17%

Couple

31%

Family

32%

Group

13%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Cleveland Downtown, reviewers praise the easy walk to Progressive Field and downtown venues and frequently note friendly staff, but many describe inconsistent upkeep, dated rooms, and operational hiccups that affect comfort and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Jill

4 days ago

·

Stayed 2 nights

Room is clean. Bathroom was ok. Breakfast buffet is overpriced at $18.

8

Gene

5 days ago

·

Stayed 2 nights

This is the second time I've stayed here. Location is perfect, as we were attending both Indians and Cavaliers games, which are minutes walks from the hotel. Staff is friendly, check-in was timely (no long lines) and the room was exactly what we expected. We did not have our room cleaned after night 1, which was a surprise. Maybe that was the policy, but I assumed we would comeback from a day out to made beds. Also, breakfast didn't start until 7am. My son and I were out at 6:30 both mornings, and we couldn't even get a cup of coffee. That said, I would stay here again. Location was just too good, and everyone was friendly.

10

Darrius

6 days ago

·

Stayed 1 night

Clean room and clean bed

10

Katherine

last week

·

Stayed 2 nights

Wonderful expat the Hilton Garden Inn Downtown Cleveland! The facility was clean, restaurant was delicious and reasonable and the staff were friendly and accommodating! I would stay there again without hesitation if I venture back to Cleveland

2

Angela

2 weeks ago

·

Stayed 1 night

my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning

1100 Carnegie Ave, Cleveland, Ohio, United States of America

Location

Located in Cleveland (Downtown Cleveland), Hilton Garden Inn Cleveland Downtown is a 4-minute walk from Progressive Field and 8 minutes by foot from Rocket Arena. This hotel is 0.7 mi (1.1 km) from JACK Cleveland Casino and 1.2 mi (1.9 km) from Rock and Roll Hall of Fame.

Cleveland State University(0.2 miles)

Progressive Field(0.2 miles)

Rocket Arena(0.4 miles)

Wolstein Center(0.4 miles)

East 4th Street(0.5 miles)

Cathedral of St. John the Evangelist(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 02:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of USD 20 per day, which includes in/out privileges. No reservation is required.

A buffet breakfast is available for a fee, served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The cost is approximately USD 12 to 18 for adults and USD 8 to 12 for children.

Pets are allowed at the hotel with a fee of USD 88.13 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

Check-in is from 4:00 PM to 2:00 AM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability. Early check-in can be requested but is not guaranteed.

The hotel offers several accessibility features, including elevators, wheelchair-accessible public areas, a registration desk, and a pool hoist. There are also handrails in stairways and visual alarms in hallways.

The hotel is located in downtown Cleveland, just a 4-minute walk from Progressive Field and an 8-minute walk from Rocket Arena. It is approximately 0.7 miles from JACK Cleveland Casino and 1.2 miles from the Rock and Roll Hall of Fame.

Yes, the hotel features an indoor pool, which is accessible from 5:00 AM to 11:00 PM. Guests can enjoy pool sun loungers and a pool hoist for accessibility.

Children 18 years old and younger stay free when occupying the parent's or guardian's room using existing bedding.

The hotel offers rollaway beds for a fee of USD 25 per night, subject to availability. Guests are encouraged to request this in advance.

Hilton Garden Inn Cleveland Downtown

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Who stays here?

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Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Hilton Garden Inn Cleveland Downtown