Name: Holiday Inn Richland on the River by IHG
Address: 802 George Washington Way, Downtown Richland, Richland, Washington, United States of America, Richland, Benton County, US
Price range: $107–$465 per night
Rating: 8

What guests think

At Holiday Inn Richland on the River by IHG, travelers consistently praise the scenic riverfront location and comfortable rooms, while noting the older property shows wear, service varies from warm to unresponsive, and facility outages (pool/hot tub/elevator) can affect stays.

Guests appreciate direct river walk access, the courtyard and patios, and walkable dining nearby. Cleanliness is mixed: rooms are often clean, but worn hallway carpets and occasional musty odors or wet carpets appear in some stays. Dining is inconsistent; breakfast frequently costs extra and can feel limited or understaffed, though some reviewers enjoyed the food and friendly servers. Overall, it suits travelers who prioritize the riverfront setting over polished finishes and dependable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Courtyard and patio areas are appreciated. However, facility reliability is inconsistent, with repeated reports of the pool or hot tub being closed or poorly maintained and occasional elevator outages.

Related guest reviews

8

LaCrissa

Aug 21, 2025

·

Stayed 2 nights

For an old hotel it was clean, could be updated more in halls & lobby (brighter colors), loved the court yard access from patio. Beds were comfortable, clean hot tub, 9’ pool, quiet, updated bathroom, staff needs to be more attentive otherwise we really enjoyed the hotel and its retro architecture!

6

Kent

May 31, 2023

·

Stayed 3 nights

Hottub was broke down and the elevator to. Thats why we booked that hotel.

4

Marta

Feb 22, 2025

·

Stayed 1 night

Property clean and nice river view room, one elevator on one end of building, no vending machines, purchase snacks ,etc, from office for high $$, One ice machine for 79 rooms in second floor, coffee maker did not work . Probably will not stay again, i walkes the whole second floor three times for coffee and ice ! Agent at desk upon arrival , no eye contact while on other phone conversation, second time down to desk, he was training someone and made me stand and wait with no conversation until he was done with training task before addressing me .

10

Brittany

Sep 11, 2023

·

Stayed 3 nights

This resort was amazing!! The courtyard view was so peaceful! All around great stay! The only minor complaint I would have is there was never any pool towels at the pool. Other than that it was outstanding and having the river right at your doorstep was fantastic!

6

Alan

Sep 8, 2025

·

Stayed 2 nights

the pool was closed, like the proximity to the river front.

6

Paul

Mar 21, 2023

·

Stayed 1 night

Location was in a good central place. It was disappointing that both the elevator and hot tub were not working.

8

Colin

Jun 1, 2024

·

Stayed 1 night

it appears that junior staff managing the front desk need a better understanding of why the hotel has policies in place, not just what those policies are. The hotel grounds were clean and everything was nice but the hot tub was in deplorable condition. So very dirty and smelly. I wish that was as clean as the rest of the place.

6

Norma

Aug 24, 2025

·

Stayed 1 night

Went for the pool but pool was closed luckily close by river access so that was convenient! Pictures were a little deceiving not as nice but you get what you pay for. Not terrible not great

8

John

Aug 24, 2025

·

Stayed 3 nights

We love staying at this property when we travel up there for BMX. This stay was disappointing in the fact that it was over 100 each day we were here and the pool was closed starting Friday, we were told it would be open Saturday morning and it was not. We understand repairs may need to be done, but why attempt those during such a busy weekend especially when the hotel was promoted by USA BMX as a preferred hotel to stay at. The staff was rude when approached about the pool situation. Other than that we love the patios and the property is clean and very nice.

8

Michael

Sep 8, 2025

·

Stayed 3 nights

The staff was helpful and friendly....always. The fitness center was quite nice. The restaurant could be a wonderful place if marketed correctly. I found the food to be quite tasty and the staff was very nice and friendly. My only "complaint": The carpeting in the hallways was quite shabby.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Room cleanliness is often praised, but many note stained or worn hallway carpets and occasional musty or moldy odors or wet carpets. There are also reports of leftover trash or incomplete cleaning in some rooms.

Related guest reviews

6

Kirsten

Dec 28, 2023

·

Stayed 1 night

Went to our first text and it smelled really strong like propane or some other foul odor switch to another room needed to Queens, but it was only a king third time I got the room that we needed with no funky smell. Gallup front was really really nice but we didn’t get what we need in the first place but it got to be fixed I also had quite a bit of black mold on the ceiling of the shower. Otherwise nice and clean place would stay again, but would check out my room before I paid.

4

Johanna

Sep 6, 2025

·

Stayed 1 night

I felt like I was staying at a night club. The music in the ballroom of the event they were hosting was shaking the walls of the whole hotel. And the participants of the event they were completely disrespectful and disruptive to all of the other guests in the hotel. My room was halfway clean with trash left behind and opened coffee containers in my room and a halfway cleaned bathroom. I was so put off from the experience that I didn’t even want to eat their breakfast offerings.

10

Jonathan

Sep 17, 2024

·

Stayed 5 nights

Romm was bemaculate, the public areas, stairs, rugs looked worn and dirty

4

Hilary

Oct 13, 2025

·

Stayed 2 nights

Shower had hair in it. Sheets smelled musty. Carpets in room weren’t vacuumed. Hallway carpets were stained. Curtains in room were dirty. But the staff were so lovely!!!!

8

Harry

Aug 4, 2025

·

Stayed 2 nights

The carpet in my room was very dirty. It discolored socks an bare feet.

10

Ndech

Sep 22, 2025

·

Stayed 2 nights

The carpet was wet on the floor

2

Marshall

Sep 8, 2023

·

Stayed 1 night

They double charged me. No one knew what to do or how to refund it. They kept telling me that the manager will contact me and take care of it but here we are still with no answers. I had to file a dispute with my credit card. As for the hotel itself ... we got there and it apparently flooded because they where actively pumping water out of the building. Upon check in though they didn't think to mention anything and acted as if nothing happened. The entire ground floor smelled of mold and dampness. Everything about our room felt dirty and wet. It was so gross.

8

Michael

Sep 8, 2025

·

Stayed 3 nights

The room was very clean. The mattress was softer than I like. There was just one wastebasket, in the living area, which I moved to the bathroom. The hallway carpet was dingey and stained. Access from the hotel grounds to the river walk was inconvenient and inadequate. The staff were all pleasant, competent, and friendly.

2

Monica

Sep 16, 2025

·

Stayed 1 night

This is an older property but looked like a Holiday Inn Express on the picture that Expedia posted. While clean and remodeled this is an old property. The air quality in the room was horrific to say the least. The smell of MOLD through the HVAC was so strong that it was burning my eyes. I had to shut it down completely and try to sleep in a warm room. If you are sensitive to mold do not stay here. The manager did call me to talk about my complaint but could not do anything for me since booked through Expedia. I find no REAL customer service for Expedia, they just circle you around their website with no email or customer service number. NO WAY TO DO GOOD BUSINESS. I will not stay here again and will be avoiding Expedia in the future as well.

8

Michael

Sep 8, 2025

·

Stayed 3 nights

The staff was helpful and friendly....always. The fitness center was quite nice. The restaurant could be a wonderful place if marketed correctly. I found the food to be quite tasty and the staff was very nice and friendly. My only "complaint": The carpeting in the hallways was quite shabby.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many rooms are comfortable, some newly updated, with patios or balconies and pleasant river views. Guests also report issues such as weak or inconsistent hot water, low water pressure, AC or window drafts, faulty doors or fixtures, and traffic or event noise in some rooms.

Related guest reviews

8

NANCY

Nov 19, 2024

·

Stayed 1 night

Room very chilly, draft coming through window, saw from outside that the window frame was loose, could be the cause. Overall beautiful hotel with very friendly staff.

2

Justin

Sep 22, 2025

·

Stayed 2 nights

The reception desk guy asked if I smoked because he thought he smelled it on me, which I’ve never smoked. Our room had a good leak coming from the ceiling but was told there was nowhere to put us so they gave us towels to lay on the floor. Our bathroom door did not shut. The breakfast we got charged $22 for a piece of toast with peanut butter. Literally the worst hotel I’ve ever stayed in and paid far too much for what we received.

8

Angela

Jan 2, 2024

·

Stayed 5 nights

Clean, quiet, comfortable room. Excellent customer service and easy check-in. Our first room was perfect (5/5). When we upgraded to a suite for an extended stay, we lost our hot showers. Water is ice cold and has to run 15 minutes to reach lukewarm.

10

Crystal

Jan 7, 2024

·

Stayed 1 night

Good stay. Was hoping our room would have had a better view of the river but it was ok. Pillows weren’t so comfortable but loved how spacious the room was. Bathroom was clean.

4

Tori

Aug 3, 2025

·

Stayed 2 nights

No cool air conditioning. Run down building and unfriendly staff.

8

Jeffrey

Sep 22, 2023

·

Stayed 1 night

Nice hotel convenient to downtown. there was a little water damage and low water pressure in the shower stall. Room was large and comfortable.

6

Janet

Jun 3, 2024

·

Stayed 3 nights

We had a river view room. It was a pleasant room. The bed was comfortable and loved the balcony. Staring at the river drinking my coffee in the morning was very nice. It was quiet enough but you can still hear the road out front, not horrible though. Checking in and out was a breeze, no issues. Decent restaurant in walking distance and a restaurant on the grounds but only at specific times. Didn't eat there, ate at Sterlings, yum! I would suggest a grab bar in the shower, that was weird. Nothing to hang on to when washing your feet. That was scary. I'm a small person but have issues with my balance. All in all it was and is a good place to stay. We have stayed here before but I have never left a review :)

8

Wiilliam

Nov 27, 2023

·

Stayed 1 night

The room was comfortable. The traffic noise was bad. I will reserve a courtyard room next time. There will be a next time.

8

Mitchell

Sep 5, 2024

·

Stayed 1 night

The hotel is just finishing it's full remodel and it looks very nice. Our room was also nice and fresh and modern. The only minor eyesore was on the ceiling where a big 2-foot square patch was sloppily made, with paint all over the light fixture. But the amenities were fantastic! USB charge ports everywhere throughout the room. We had a very nice stay. We would come back and stay again for sure.

6

Nicholas

Apr 29, 2024

·

Stayed 1 night

It’s okay. Ensure you call ahead for a riverside room to avoid road noise at night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, accommodating staff and helpful check-in support. Others report long waits, understaffing, rude or unhelpful interactions, unresolved billing or room issues, and difficulty reaching a manager.

Related guest reviews

2

Sergio

Aug 1, 2024

·

Stayed 1 night

Only thing I didn't like was that I reserved a room with anticipation and had it on hold for me as we were visiting and attending an important family event and our room was not ready past 3:30 pm Luckily front desk lady was very helpful founding a spare room

2

Casey

Aug 15, 2025

·

Stayed 3 nights

The staff was extremely rude, had keys, failing constantly, and the manager was extremely rude. Only the guy that checked me in was really nice and understanding, and I don’t like to leave bad reviews, but this one deserved it.

2

calise

Sep 6, 2024

·

Stayed 3 nights

I did not get the room I booked. The staff was rude. Told me there was no manager there or anywhere else I could speak to, that there was no corporate number to call and that they were too busy with other things to help. Said they would contact me and never did. I paid extra for a room I did not get.

10

Brittney

May 25, 2025

·

Stayed 2 nights

Loved the room! Customer service was top tier!

2

Miles

Aug 28, 2023

·

Stayed 1 night

We told the person at check in that she might need to enter our credit card details manually (Canadian card). After having every card rejected three times, she finally listened and the card worked perfectly. ONLY place in all of US where this was necessary. ONLY place where check in staff did not listen.

4

Amy

Jul 16, 2024

·

Stayed 2 nights

Our toilet was making a very loud sound. Asked the front desk to send someone to look at it 4 different times. No one ever came.

6

Lucas

Oct 21, 2024

·

Stayed 2 nights

The property is nice and clean. The staff was always very courteous. The problem was we booked a King room. I called and asked the day of our stay to make sure our room was upstairs. They moved us upstairs to a double queen room. I called down to the front desk and talked with the front desk clerk. They asked me to hold for a minute which turned out to be over 15 minutes. I had to hang up and call them back to get a response. I went to the lobby the next morning and asked for the manager to give me a call. Never happened. I had left that morning around 9:30. I got back around 3 pm and then was finally able to get our room moved but never a call back. I see that I got my final bill which is a little smaller than when I reserved but I do not believe covers the hassle we went through with our stay. I hope that you really did read these reviews and make adjustments accordingly.

2

Cary

May 12, 2023

·

Stayed 1 night

Room was not ready at check-in. The room was not available until 7pm.

10

Rob

Feb 27, 2025

·

Stayed 1 night

Awesome check in. Expedia didn’t have payment ready and there was issues. The desk manager was awesome. Extremely helpful and patient. Highly recommended property

8

Judy

Dec 20, 2023

·

Stayed 2 nights

We stayed here a couple of nights due to my husband having a surgery at nearby hospital. It was very close to the hospital which was very nice for me and it was quite comfortable. Breakfast was great. I don’t remember her name but the bartender we had was so very kind and so was the girl serving breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Widely praised riverfront setting with easy access to the River Walk and walkable parks, restaurants, and downtown; also convenient to the hospital. Some rooms near the road or events can experience noise.

Related guest reviews

8

Janice

May 29, 2024

·

Stayed 1 night

Was there only one night. There was a concert going on across the street that was loud, but stopped playing at 9 pm, thankfully. I had a long day and was in town to visit a brother in ICU at hospital.

10

Sannie

Jul 31, 2025

·

Stayed 1 night

River walk great, little deck. Great room. Close to many restaurants

10

Karen

Apr 20, 2025

·

Stayed 1 night

Quiet and next to the river.

8

Jon

Sep 16, 2024

·

Stayed 3 nights

The hotel was conveniently located to downtown and right on the river, which was very nice. We enjoyed our stay and will come again.

8

Ward

Jul 17, 2025

·

Stayed 1 night

Decent value property. Great location.

10

Ken

Aug 13, 2025

·

Stayed 1 night

Nice access to river walk

10

Nicole

Apr 3, 2024

·

Stayed 2 nights

Great location to the river walk.

10

Gary

Mar 9, 2025

·

Stayed 1 night

Nice walk access along the river. Easy walkable access to shopping and dining across the street.

8

Raymond

May 26, 2024

·

Stayed 2 nights

Music in the park across the street

10

Katrina

Aug 13, 2025

·

Stayed 1 night

Beautiful place to stay on the river.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining receive mixed feedback: several guests found offerings limited, pricey, or poorly executed/understaffed, while some appreciated tasty meals and kind service. Complimentary breakfast is not standard, which surprised some guests.

Related guest reviews

8

Constance

Aug 31, 2025

·

Stayed 2 nights

The shower had very little water pressure which made it difficult to get your hair rinsed. I also didn’t like that they charged for breakfast. I have stayed in other chains and breakfast has always been complimentary

8

Ashley

May 21, 2023

·

Stayed 2 nights

I loved that our patio was apart of the little courtyard. It made it very convenient for our kids to play safely and close by. The environment was very friendly. There are no vending machines and the coffee and soda are located up near the front desk, which was quite a way away from our room. The staff was all very friendly and accommodation but you can tell they are spread very thin! The breakfast bar only had one helper. She was as helpful as she could be but she should not be by herself! I appreciate everything about my stay. I just felt bad for the staff!

2

Justin

Sep 22, 2025

·

Stayed 2 nights

The reception desk guy asked if I smoked because he thought he smelled it on me, which I’ve never smoked. Our room had a good leak coming from the ceiling but was told there was nowhere to put us so they gave us towels to lay on the floor. Our bathroom door did not shut. The breakfast we got charged $22 for a piece of toast with peanut butter. Literally the worst hotel I’ve ever stayed in and paid far too much for what we received.

8

Laura

May 26, 2025

·

Stayed 1 night

I didnt like the restaurant. i felt like they were using the free breakfast options. they were iut of stuff to.make 2 of the 5 drink options

10

Robert

Nov 11, 2024

·

Stayed 1 night

A breakfast table with drink servers and real silverware with real plates and glasses. Also the 2 young ladies working the dining room.

2

john

May 17, 2025

·

Stayed 4 nights

I ordered a kobe hamburger 20+ dollars..it was so over cooked I couldn't eat it. The hand writting on my room key packet for internet access was so bad I had to call the front desk to decipher it.....room cleaning was every other day on a room harge of over 200+ per day!!!!!

8

Michael

Mar 6, 2023

·

Stayed 2 nights

Clean, recently updated hotel in Richland. Not sure they have the restaurant part down yet, but generally speaking, it was a fine place to stay.

6

Cory

Aug 30, 2025

·

Stayed 1 night

Coffee maker in the room didn't work. Breakfast buffet was terrible. Warm juice. Coffee quality terrible. Messy. Food mediocre. Should have been free. Water tasted terrible, definitely not filtered. Water fountain broken. Not enough staff. The staff that was there was friendly and the room was clean and comfortable. Nice pool area. Great location and grounds were lovely. Come stay but don't eat here!

8

Mary

Feb 19, 2024

·

Stayed 3 nights

The location on the river with a river view was a treat. Beds very comfortable. Microwave and fridge. Plenty of parking. Skip the breakfast, not very good.

8

Judy

Dec 20, 2023

·

Stayed 2 nights

We stayed here a couple of nights due to my husband having a surgery at nearby hospital. It was very close to the hospital which was very nice for me and it was quite comfortable. Breakfast was great. I don’t remember her name but the bartender we had was so very kind and so was the girl serving breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$113
March	$128
April	$174
May	$156
June	$175
July	$153
August	$137
September	$176
October	$142
November	$133
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $222	15 $355	16 $146	17 $145	18 $146	19 $465
20 $138	21 $117	22 $265	23 $175	24 $166	25 $149	26 $149
27 $114	28 $192	29 $278	30 $226

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $186	3 $175
4 $137	5 $137	6 $166	7 $170	8 $132	9 $151	10 $170
11 $125	12 $146	13 $156	14 $146	15 $117	16 $114	17 $127
18 $107	19 $136	20 $158	21 $147	22 $120	23 $144	24 $143
25 $114	26 $132	27 $186	28 $169	29 $125	30 $132	31 $120

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Suite, 1 Bedroom

Standard Room, 1 King Bed, River View

Standard Room, 2 Queen Beds, Courtyard View

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Courtyard View

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communication)

Suite, 1 King Bed (Additional Living Area)

Standard Room, 1 King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Richland on the River by IHG

Have a question?

Prices for upcoming dates