Name: Residence Inn by Marriott Cleveland Independence
Address: 5101 West Creek Road, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: $134–$457 per night
Rating: 8.28

What guests think

At Residence Inn by Marriott Cleveland Independence, travelers highlight friendly, accommodating staff and large suite-style rooms with kitchens, while many also report inconsistent cleanliness, dated furnishings, small bathrooms, and occasional noise or safety concerns.

Breakfast is frequently praised for variety, though some found coffee lukewarm or options repetitive. Location is convenient to highways and downtown, with nearby restaurants, but the campus layout lacks elevators and requires walking outside between buildings. Overall, it suits value-minded travelers who prioritize space over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The campus-style layout requires walking outdoors between buildings, and some upper-floor units have no elevator access. Guests mention a generally clean pool alongside early closures or a down hot tub, a gym, and parking that ranges from plentiful to tight.

Related guest reviews

6

Candice

Oct 2, 2025

·

Stayed 1 night

Not for pool days

8

Erica

Jul 2, 2025

·

Stayed 12 nights

The manager Michael was amazing. He would greet everyone so cheerfully every time he would see us. He was accommodating when my reservation was compromised due to a flight delay. He also held my luggage after it was delivered by the airline. My room was regularly refreshed. Breakfast was hit or miss, the staff who do breakfast could be more kind and approachable especially since they are the first interaction you get to start your day. Pool was clean and fun. Overall it was a great 2 weeks, and the location was perfection!

4

jeff

Jun 26, 2023

·

Stayed 2 nights

The description of the room was misleading. The pull out couch was not in a separate room grom the main bed which provided zero privacy. The couch cushions were stained and chips were in the couch. The floor was stained. The hot tub wasn't working. The pool shut down too early at 8pm. The common room closed too early at 9pm. The only good thing was the breakfast and the workout room was okay.

10

Tay

Sep 4, 2025

·

Stayed 9 nights

Staff is very nice & helpful. Rooms was clean. Surrounded by lots of restaurants & free way access. Plenty of parking. Great for extended stays

6

Jerome

May 14, 2025

·

Stayed 1 night

Nice but parking was tight. Bathroom was way too small

10

Mark

Jul 14, 2024

·

Stayed 1 night

Pool was nice

2

Patricia

Aug 27, 2023

·

Stayed 4 nights

Breakfast was good!! Loved swimming pool. Not happy you were allowed to sit in smoking area after 9pm.

6

ELIZABETH

Sep 17, 2025

·

Stayed 1 night

Didn’t like that after you check in have to go back outside & walk to another building to find your room, mine was on ground floor, anyone could follow me, 2 big windows on ground too, when walked out my door anyone could be waiting outside. Had to walk back to lobby to meet Grubhub food delivery person. Wouldn’t stay here again.

6

Jennifer

Apr 7, 2024

·

Stayed 1 night

Not enough parking, had to park against the curb by the building. No extra linens or pillows for the pull out, despite the reservation stating we would have three people. Requested accessible, but got put on the second floor with no elevator. The bathrrom door hits the toilet and to close the door, you need to step sideways into the shower. On the plus side, the room is very clean.

10

Shyanne

Feb 25, 2024

·

Stayed 3 nights

After reading some of the reviews I was a little nervous. But our room was spotless and the area is quiet. Check in was fast and easy. The gym was convenient. They offer free breakfast. If you’re looking for a place to just sleep and chill after exploring all day I would recommend. It’s not too far from downtown or anything we did during our stay in Cleveland.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: several guests found rooms very clean, but many reported dirty kitchens or bathrooms, stained carpets, odors, and occasional pest sightings. Housekeeping refreshes were sometimes missed unless requested.

Related guest reviews

2

antonio

Sep 7, 2025

·

Stayed 1 night

They had rats running around the hallway

4

Charles

Jul 31, 2023

·

Stayed 2 nights

This property is worn down and dirty. Had to clean hair out of our shower before we could use it. Carpet and sheets had stains on it.

4

SARA

Oct 12, 2025

·

Stayed 1 night

Kitchen was dirty, refrigerator was not clean, the oven was filthy

10

Anthony Kevin

Oct 15, 2025

·

Stayed 2 nights

Very clran

10

Selena

May 26, 2024

·

Stayed 1 night

The room and the grounds were very clean. Bed was comfortable and I enjoyed the full size bottles of body wash, shampoo and conditioner mounted on the shower wall. The room had a kitchenette that had everything you needed if you wanted to prepare meals. They even had a grill you could use in the pool patio area. Breakfast they offered had a nice variety of items to choose from. Great value to families to have that instead of going out to eat. Food was hot and replenished frequently to make sure everyone had enough. All the staff members we came in contact with were very friendly. One of my favorite things about this hotel was that even though there were a lot of people staying there the room was very quiet. You could not hear everyone else.

2

Carlos

May 28, 2024

·

Stayed 2 nights

I found some cockroaches in my room that same day I left the hotel

10

Ryan

Sep 14, 2025

·

Stayed 4 nights

stay was wonderful. staff was amazing, rooms were super clean.

4

george

Sep 20, 2025

·

Stayed 5 nights

The only thing good was the manager and the breakfast. The rooms were filthy, things were moldy, broken dishwasher

10

Evelyn

Apr 13, 2025

·

Stayed 1 night

Extremely clean!! The front desk lady (I can't remember her name) was exceedingly kind, friendly and helpful!! She absolutely went above and beyond to ensure my mother and I had a comfortable stay!! She worked both Saturday the 12th and Sunday the 13th. She is a gem. The entire property was safe, clean and comfortable!! We would absolutely book here again on our next trip!!

8

Angela

Oct 7, 2025

·

Stayed 1 night

The shower stall needs a deeper cleaning. There is pink residue on the back wall under the faucet. A pube was on the wall. :/ Other than that, beds were comfy, temperature of room adjusted easily, areas other than bathroom issue were clean/ fresh. Breakfast was good. Oh, you have to hold down the lever when flushing toilet then let go or it may not refill.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and some fireplaces, offering a home-like setup. Many note dated furnishings, very small bathrooms, noise from neighbors or outside, and recurring in-room tech issues like TVs not working.

Related guest reviews

8

Faith

Apr 15, 2024

·

Stayed 1 night

Rooms were clean and property itself was nice. My only issue was the rooms are very noisy we were 1st floor, 2nd floor had a baby and you heard a lot of noise

10

Dana

Nov 22, 2025

·

Stayed 1 night

Big room with full kitchen (full fridge, dishwasher and stovetop) and all cookware and silverware. Large sitting area and desk and breakfast bar. Comfortable bed, plenty of natural light. Complex felt safe and plenty of light in parking areas. Our room was quiet. Full size shampoo, conditioner and body wash in shower (our body wash was completely empty though). Large breakfast buffet. Oatmeal and topping bar, eggs, 2 kinds of sausage, potatos, assorted breads and pastries, waffle maker, fresh fruit.

2

Tim

Jun 1, 2023

·

Stayed 1 night

Tv didnt work. Can hear everything going on outside. From people in parking lot to the swimming pool. Hard to sleep with all the noise

6

Susan

Mar 5, 2023

·

Stayed 1 night

Well the only true bad thing was our TV didn't work... Couldn't connect to remote.. and no one came to fix it

8

Kimberly

May 30, 2023

·

Stayed 2 nights

The hotel is very pretty and conveniently located. The provided beakfast was really good. The place was quiet. What keeps me from giving all 5 stars is the bathroom is tiny. It's so tiny that you have to walk in and stand next to the toilet in order to close and open the door. It would make sense to remove it and put a door at the entrance to the vanity. Also a coffee table would be nice and could be pushed under the desk when using the sleeper sofa. There were only 2 pans, enough plates and glasses for 4, and 1 coffee cup. Some plastic cups would be nice for kids. Also, when walking behind the room in the grass, I stepped in dog poop. Then I noticed other piles and kept my eyes where I stepped. Overall we enjoyed our stay but for the price per night I expected a little more.

10

Karl

May 13, 2025

·

Stayed 6 nights

The full kithen was awesome and they breakfast buffet was not at all bad. Sprung for a room with a fireplace, made for a wonderful rainy night. It a real wood burner and I had to buy my own dura flame log at the gas station nearby, but it was worth the effort

6

Jerome

May 14, 2025

·

Stayed 1 night

Nice but parking was tight. Bathroom was way too small

6

Sonia

Nov 22, 2024

·

Stayed 1 night

Basic. Small bathroom

10

Allen

Jul 30, 2025

·

Stayed 1 night

room was spacious and amenities well equipped. So much better than a standard hotel room. Complimentary breakfast was also better than most. Better and a wider variety.

6

renato

Jun 17, 2025

·

Stayed 1 night

I called the front desk two times to get my TV to work, Promised Maintenance would come up, but nothing. Happens when I did not bring a Laptop. Not good, un Marriot like

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Service

Staff are frequently praised as friendly, welcoming, and accommodating. However, guests reported inconsistencies such as missed housekeeping, slow or unfulfilled maintenance, strict check-in timing, reservation mishandling, and occasional billing issues.

Related guest reviews

10

Maureen

Jul 6, 2025

·

Stayed 1 night

I just want to say thank you Residence Inn 😊 Grace at the front desk was amazing, beyond great customer service! She set the tone for my visit there, no complaints. Property was very clean and spacious, i felt right at home. Thank you!

8

Erica

Jul 2, 2025

·

Stayed 12 nights

The manager Michael was amazing. He would greet everyone so cheerfully every time he would see us. He was accommodating when my reservation was compromised due to a flight delay. He also held my luggage after it was delivered by the airline. My room was regularly refreshed. Breakfast was hit or miss, the staff who do breakfast could be more kind and approachable especially since they are the first interaction you get to start your day. Pool was clean and fun. Overall it was a great 2 weeks, and the location was perfection!

10

Christina

Dec 18, 2025

·

Stayed 2 nights

The staff! So kind, inviting and accommodating. Will definitely stay here again.

10

Wendy

Feb 18, 2025

·

Stayed 3 nights

Front desk staff were very friendly and helpful

4

Eshwaran

Sep 15, 2025

·

Stayed 4 nights

Had a very disappointing experience at Residence Inn Cleveland Independence. Upon check-in at around 7:30 PM, was informed at the front desk that my reservation could not be honored and has been relocated. No prior email or call was given prior. Upon checking the alternatie accomodation, it was a much much lower-quality hotel: old, noisy, poorly rated, and without breakfast that was included in my original booking. When concerns were raised, they offered reward points instead and no proper adjustment in pricing for being re-accommodated in a cheaper hotel. Finally, after insisting, was able to negotiate to check back in next day. Have never had experienced such an unprofessional handling. If I wanted a budget hotel, I would have booked one myself. Marriott should not operate in a way that charges guests for a premium stay and then shuffles them to lower-rated properties without notice. This was one of the most disappointing hotel experiences I’ve had. For some nice words, the rooms were excellent, very clean, spacious and very much comfortable.

10

James

Jul 6, 2025

·

Stayed 3 nights

When we arrived the manager that night was ready for us at the front desk and was absolutely lovely and also had all of our information and room cards and details ready. She was also so kind and professional. I believe her name was Bernadette. Not sure of her name but she was wonderful. Our stay room was great too!

2

Bonnie

May 15, 2025

·

Stayed 1 night

Had a confirmed reservation for two rooms with proof in writing in hand but was told at the hotel it was for one room and no other rooms were available. Had to find another hotel for the night! Not even an apology offered!

6

renato

Jun 17, 2025

·

Stayed 1 night

I called the front desk two times to get my TV to work, Promised Maintenance would come up, but nothing. Happens when I did not bring a Laptop. Not good, un Marriot like

10

Sharon

Sep 22, 2024

·

Stayed 2 nights

Customer service was par excellent! Everyone at the front desk was pleasant and professional. Great staff which is difficult to find these days. Kudos and thank you Bernetta, Grace and Kei. Great job! By the way, the rooms were nice and comfortable as well!

2

Jalisa

Apr 25, 2024

·

Stayed 2 nights

Double charged my card after calling several times the many laughed at us because we told her we were frustrated were from outta state and don’t have to come back to get our card fixed after they made us wait until we checkout to try to give us a refund when we noticed it as soon as we checked in place was nice but staff was horrible management was horrible will never stay there away do not recommend at all

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AI-generated summary based on recent guest reviews

Location

Convenient for highways and downtown attractions, with restaurants nearby; several found the area quiet. A few noted nighttime noise or felt uneasy outside.

Related guest reviews

8

Ania

May 2, 2023

·

Stayed 2 nights

Good location

10

Michelle

Jul 2, 2023

·

Stayed 2 nights

It is conveniently located to the airport, downtown and areas to the east in Beachwood & other suburbs. With the construction on the highways though, I kept getting lost.

10

Tay

Sep 4, 2025

·

Stayed 9 nights

Staff is very nice & helpful. Rooms was clean. Surrounded by lots of restaurants & free way access. Plenty of parking. Great for extended stays

4

Kristin

Jul 1, 2024

·

Stayed 2 nights

This place is a split down the middle review. The positive: location in the area, the ROOMS are updated, modern , comfortable. The breakfast is good and most staff was helpful. Negative: the hotel itself is old and rundown looking. it does not seem safe. There are always sketchy looking people milling around outside. I felt uncomfortable and stuck in the room due to and You can’t walk from your room to the lobby indoors which is inconvenient because they don’t bring anything to you when they don’t give you supplies they expect you to drag your children thru the dark to walk outside to pick up towels they shorted you to fix their error. Only about 6/10 for cleanliness.

10

Vicki

Dec 20, 2024

·

Stayed 1 night

This is our 2nd stay here visiting family in Cleveland area. Friendly staff, comfortable, easy drive to downtown. Good breakfast before hitting the road.

8

Jeff

Jul 28, 2024

·

Stayed 1 night

Location

8

Melissa

Jul 8, 2025

·

Stayed 1 night

Room was spacious and the kitchen area was nice. Convenient location to get to downtown

8

James

Apr 7, 2025

·

Stayed 2 nights

Convenient to the rock and roll hall of fame.

10

Shyanne

Feb 25, 2024

·

Stayed 3 nights

After reading some of the reviews I was a little nervous. But our room was spotless and the area is quiet. Check in was fast and easy. The gym was convenient. They offer free breakfast. If you’re looking for a place to just sleep and chill after exploring all day I would recommend. It’s not too far from downtown or anything we did during our stay in Cleveland.

10

Patricia

Jul 26, 2024

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely described as good with hot options and decent variety. Complaints included overcooked items, limited variety on some days, and coffee not hot.

Related guest reviews

6

Lori

Jan 2, 2025

·

Stayed 1 night

The front desk person was lovely and had the friendliest demeanor. Our room however had a musty smell, it appeared clean overall. The breakfast was lacking in options and the floor of the breakfast area was sticky. Although the staff was friendly and the location convenient I don't think I would stay here again.

10

Dana

Nov 22, 2025

·

Stayed 1 night

Big room with full kitchen (full fridge, dishwasher and stovetop) and all cookware and silverware. Large sitting area and desk and breakfast bar. Comfortable bed, plenty of natural light. Complex felt safe and plenty of light in parking areas. Our room was quiet. Full size shampoo, conditioner and body wash in shower (our body wash was completely empty though). Large breakfast buffet. Oatmeal and topping bar, eggs, 2 kinds of sausage, potatos, assorted breads and pastries, waffle maker, fresh fruit.

10

Alan

Aug 8, 2024

·

Stayed 2 nights

This property was amazing. We had a two bedroom suite (apartment) and it was clean, and the breakfast was amazing.

10

Selena

May 26, 2024

·

Stayed 1 night

The room and the grounds were very clean. Bed was comfortable and I enjoyed the full size bottles of body wash, shampoo and conditioner mounted on the shower wall. The room had a kitchenette that had everything you needed if you wanted to prepare meals. They even had a grill you could use in the pool patio area. Breakfast they offered had a nice variety of items to choose from. Great value to families to have that instead of going out to eat. Food was hot and replenished frequently to make sure everyone had enough. All the staff members we came in contact with were very friendly. One of my favorite things about this hotel was that even though there were a lot of people staying there the room was very quiet. You could not hear everyone else.

8

John

Nov 8, 2025

·

Stayed 2 nights

Coffee was not HOT

8

eric

Apr 22, 2024

·

Stayed 2 nights

The breakfast food was over cooked and nasty

8

Paul

May 29, 2025

·

Stayed 2 nights

I could hear my upstairs neighbors walking, and my next-door neighbors operating sinks and showers. The food at breakfast was good and I appreciated that it started early. Mark at the front desk was very helpful and efficient.

10

Sammuel

Mar 16, 2025

·

Stayed 2 nights

Great place. Staff courteous, clean room and good breakfast.

4

Stacy

Sep 1, 2025

·

Stayed 12 nights

It should be noted that the property also serves as a homeless shelter. Housekeeping was terrible and my room was not fully cleaned although I was assigned that room at check in. I was there for 12 days and breakfast was either an omelet or scrambled egg. No variety. People came to breakfast with shopping bags and filled them as if they were in a supermarket. Plates, utensils, milk, bread, fruit etc. rooms are totally dated and need an update as carpets are stained, appliances are rusty. Front desk staff were great and tried to be helpful so I can not take that away. I would not stay here again if in the area.

8

Christine

Oct 4, 2025

·

Stayed 1 night

Staff was great. Buffet breakfast, good quality. Room slightly outdated,waethered carpet. Bed was not very comfortable in comparison to other Marriot properties.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$141
February	$142
March	$170
April	$165
May	$185
June	$211
July	$200
August	$195
September	$183
October	$160
November	$145
December	$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $281	15 $276	16 $247	17 $314	18 $356	19 $426
20 $167	21 $403	22 $457	23 $246	24 $216	25 $433	26 $320
27 $186	28 $189	29 $263	30 $245

Su	Mo	Tu	We	Th	Fr	Sa
				1 $263	2 $216	3 $206
4 $145	5 $150	6 $196	7 $196	8 $177	9 $217	10 $218
11 $134	12 $164	13 $207	14 $199	15 $175	16 $199	17 $199
18 $145	19 $156	20 $199	21 $187	22 $157	23 $190	24 $210
25 $134	26 $168	27 $197	28 $175	29 $165	30 $198	31 $167

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms (Fireplace)

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Fireplace)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Cleveland Independence

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Prices for upcoming dates