Name: Hyatt Place Boise/Towne Square
Address: 925 North Milwaukee Street, West Boise, Boise, Idaho, United States of America, Boise, Ada County, US
Price range: $116–$306 per night
Rating: 8.43

What guests think

At Hyatt Place Boise/Towne Square, travelers praise the spacious rooms, cleanliness, friendly staff, and the convenient location near shopping and dining, while recurring critiques cite inconsistent housekeeping, some aging facilities, and uneven breakfast quality and replenishment with occasional service lapses.

Several guests found the indoor pool cold and the area in need of maintenance, and some noted a daily parking fee. Rooms are generally large and comfortable, though bathrooms can feel tight and a number of reviews mention firm beds or noisy air conditioning. Expect a convenient, family friendly stay with mixed breakfast and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and a basic gym, but many reviews say the pool is cold and there is no hot tub; the pool area shows wear. Some guests report paid parking, a minimal or absent bistro bar, and occasional printer issues.

Related guest reviews

8

Becky

Mar 24, 2025

·

Stayed 2 nights

Room was great, clean and comfortable. This location does not have a hot tub. Breakfast was a waste. They ran out of hot food both days by 9:00 or the biscuits were burned. Out of waffle mix. No bowls.

10

linda

Feb 15, 2025

·

Stayed 2 nights

Room was great. Good size and clean. Breakfast room was clean and well stocked though did not carry peanut butter or honey. Exercise room was a good size compared to other hotels and had weights not just cardio equipment. Pool was cold and no hot tub would be my complaint.

8

Claudia

Feb 15, 2025

·

Stayed 1 night

Tiny closet, heated pool was cold, no hot tub. Hard beds, small pillows.

6

Billy

Nov 15, 2023

·

Stayed 3 nights

Parking *NOT* included for hotel guests; they farm this out to a 3rd party who makes you pay via smartphone app and charge convenience fees. The clock starts the moment you pay and there are no partial day options. With taxes and convenience fees it ends up being $11.66 a day to park. This should have been clearly disclosed in the listing. Clear money grab move by hotel management.

8

James

May 1, 2024

·

Stayed 3 nights

I was hoping for a restaurant and bar. Nope

6

Jennifer

Sep 17, 2025

·

Stayed 2 nights

The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.

4

Ruth

Oct 26, 2025

·

Stayed 1 night

Hotel was advertised with a bistro and a bar. Bistro does not exist bar had beer, limited, limited wine in a can, pre-mixed cocktails in a can. Staff not very friendly hard to get any eye contact made although room was clean and comfortable not much interaction with housekeeping staff the girls at the front desk at the Hyatt Regency could get lessons from the best Western staff in Blackfoot, who were much friendlier and outgoing, having worked in the hospitality business. If I managed the front end of the Hyatt, there would’ve been some unemployed people.

6

William

Oct 14, 2023

·

My biggest complaint is a $10 per day parking fee that was not disclosed when booking. It just feels dishonest.

10

Joshua

Jul 28, 2025

·

Stayed 2 nights

The pool area had parts of the ceiling falling apart. The pool deck area had epoxied pebbles that probably looked awesome when installed but it is starting to break apart and the little pebble hurt your feet when you step on a stray one. The staff was friendly. They seemed a bit short staffed in the mornings. Coffee and food were running out. Seems difficult to have a balanced staff and keep up on the morning breakfast rush.

10

Jasmine

Aug 21, 2025

·

Stayed 1 night

The pros: It's a clean & quiet property with suites big enough to fit our party of 6. The cons: We were excited to use the pool however the pool does not seem to be heated, as it was freezing. The pool deck is also in need of repair because lots of the pebbles are loose & chipping off.

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Cleanliness

Cleanliness feedback is mixed: many found rooms and public areas clean, but repeated reports mention missed details (hairs, stained linens, leftover trash), mold or mildew, and a less tidy pool area.

Related guest reviews

4

Brenda

Feb 26, 2024

·

Stayed 1 night

First room found hair in the bed, sink and shower. Got a different room and it had food and dental floss on the floor. Will not ever stay there again.

6

jannett

Oct 4, 2025

·

Stayed 1 night

My family and I stayed for one night and the lobby was very nice. When you go up to your room everything seemed very outdated. The rooms needs to be cleaned better and need some updating. Trash was still left in the room from the previous family the covers didn’t seem changed out. The bathroom was very dark new lighting needs to be put in

8

Cassandra

Nov 29, 2025

·

Stayed 1 night

We had a good stay overall. The staff was friendly and welcoming, and the service was great. However, we did notice some cleanliness issues — the bathtub wasn’t properly cleaned and had hairs in it, and we also found a couple of dead bugs on the comforter. Addressing these housekeeping concerns would definitely improve the experience.

6

Jessica

Jul 4, 2023

·

Stayed 2 nights

Hotel staff and the lobby were nice, but it was a bit lacking in cleanliness. They don’t do housekeeping service for multiple night guests unless requested. The bathroom had a bit of mildew on the ceiling, the sheets had stains on them, and the pool wasn’t very clean. Good location and close to many restaurants and shopping options.

6

Peggy

Mar 16, 2025

·

Stayed 2 nights

It was okay. There were dried boogers on one wall in our room, the outlets sparked, not all of the lamps worked, the bathroom was teeeeny tiny and you could hear EVERYTHING in the hallways. But it was a place to stay. Could’ve been better, could’ve been worse.

6

Robin

Dec 15, 2024

·

Stayed 1 night

Location worked well for us and it was quiet. Staff was friendly. Downside was that it wasn’t very clean. Room had gross stuff on walls and bathroom had hair on the walls of the shower. Made me wonder how clean everything else was.

8

Michelle

Oct 10, 2025

·

Stayed 1 night

Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.

4

Marcos

Jul 26, 2025

·

Stayed 4 nights

The Place. It was so dusty. I never Stay There Again.

2

Lori

May 8, 2025

·

Stayed 1 night

Well first when we arrived our room was dirty ...sheets were not clean had hair and crumbs . One bed looked like it was sat on and then the shower had hair all over it . So we took pictures showed them and they let us change rooms. There were no pool towels and the bin for dirty tools was complete full even on top the entire time qe stayed . Then they charge my card 218 dollars and the room was 168 with tax and fees when i booked. Will never be staying here again nor will anyone i know .

4

Karin

Jan 5, 2025

·

Stayed 1 night

The inside shower curtain was moldy dark long hair on bed pillow and we had items left in the room (pearl earrings) that were “not found” according to the front desk!

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Rooms

Rooms are consistently spacious with living areas and generally comfortable. Several reviews note very small bathrooms, firm beds or uncomfortable sofa beds, and occasional maintenance or noise issues (A/C or road noise), with some decor feeling dated.

Related guest reviews

8

Terra

Oct 15, 2024

·

Stayed 3 nights

hotel room was clean and spacious, bathroom was a little small trying to get in with the door swing.

2

rees

Sep 13, 2025

·

Stayed 1 night

The air-conditioning in our room was horrifying the thermostat didn't work and when the air-conditioning turned on it banged and woke us up.

8

Danielle

Apr 13, 2025

·

Stayed 1 night

Our room was ground floor and there was a lot of noisy traffic

10

Duane

Oct 6, 2025

·

Stayed 1 night

Room 322, will stay again, nice room. Walked to coffee shop across the street and Target was the next block. Only issue was the water closet was exceptionally small and cramped with the toilet and shower so close together, one must nearly enter the shower to close the door. Otherwise, the room was quite large and very comfortable.

8

Mikaela

Jan 5, 2025

·

Stayed 2 nights

We were a bit disappointed to find that this hotel did not have a hot tub in with the pool like the listing said, but the rooms were clean, beds were nice, and breakfast was very good. Most of the staff are very friendly and helpful. The hotel is a little dated and rooms are a bit dark, but the rooms were very spacious. However, take note whether your room has a microwave or not. One of the rooms I booked had a microwave, but the second did not. Overall we really enjoyed our stay, and would definitely stay here again.

6

Vickey

Jul 13, 2025

·

Stayed 2 nights

The accommodations were listed as a suite but there wasn't an actual suite. There should have been a television in the "supposed" suite portion of the room, but there wasn't one. It is my belief that they stuck us in that incomplete room because we were only staying a couple of days, but shouldn't have mattered.

6

Jennifer

Sep 17, 2025

·

Stayed 2 nights

The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.

8

Mackensie

Apr 23, 2023

·

Stayed 1 night

Really enjoyed our stay here. Room was very big. Only thing I didn’t like was the AC didn’t cool off very quickly and I like it cold. But overall, good experience.

6

Amber

Aug 22, 2025

·

Stayed 2 nights

Staff were friendly. The pullout bed wasn’t comfortable the teens had to pull it off and put the mattress on the floor. But the springs were still poking them.

6

Jennifer

Sep 14, 2025

·

Stayed 1 night

The room was clean however for the price, it was in need of some up keep. The air conditioner in my room always so loud and clanking that I had to turn it off so that I could sleep, but then the room was so hot and stuffy. Paint was peeling and the property is in need of renovations or you need to reduce the price.

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Service

Staff are frequently described as friendly and helpful, with quick check in and responsive assistance. However, there are recurring lapses such as unattended front desk periods, reservation or room type mix ups, and limited follow up on issues.

Related guest reviews

8

Amy

Aug 20, 2023

·

Stayed 4 nights

Good location

10

LUNGALA

Sep 27, 2025

·

Stayed 1 night

AMAZING STAFF AT FRONT DESK. AND THE LADY WHO SERVES BREAKFAST IS VERY KIND. I WILL DEFINITELY STAY THERE AGAIN!

2

Joshua

Aug 22, 2025

·

Stayed 2 nights

I was traveling due to my Mom having major heart surgery. I had been on the road for 7 hours. There was a mix up with original booking at another hotel that didn’t get confirmed. So as I was a hour out from Boise I was driving trying to find another place. As I selected this location and confirmed my wife message me she already paid for a different hotel she found closer to the Hospital my mom would be at. As I selected to pay at hotel I went to hotel to explain situation. There was no one on site at 8pm to make a decision on if an exception could be made. As it was up to the hotel on if I would get charged. The manager next day refused to make an exception due to the circumstances. Customer service was terrible. I asked for a follow up or to have manager call me to so I could explain why I was requesting an exception. And to give me a head up on if would warrant and exception. And if not be expecting a charge on my card. No call from Hotel. I have worked is customer service and you can tell when someone is genuine you want to help where you can. There was no empathy or even follow up with a “guest”. I have stayed and many other location but this was by fare the worst when it comes to customer service.

10

Tiffany

Aug 27, 2024

·

Stayed 2 nights

Clean hotel with excellent service. The hotel was busy when I checked in but the young lady at guest services was friendly and efficient.

4

Tosca

Feb 9, 2024

·

Stayed 1 night

I had to wait a very long time to check in. There was no one at the front desk for at least 15 minutes to help me and no bell to ring for service. The breakfast had no silverware available or regular coffee to serve.

10

Lisa

Aug 11, 2025

·

Stayed 1 night

Very happy with our stay here! Front desk was friendly and very helpful. Room was clean and very roomy! We’d definitely stay again!

2

Jeremy

Mar 4, 2024

·

Stayed 2 nights

Even though I had pre-paid for my reservation, I was informed that they were full and did not have the room available that I reserved. There was no explanation given as to how this could have happened. Me and my 5 kids were left in a panic at 10pm on a Friday night trying to find a place to stay. The nearest hotel that could accommodate the 6 of us was 53 miles away.

2

Amy

Mar 10, 2024

·

Stayed 1 night

Booked a king room with sofa and got two small doubles. We are tall people and need a king. The gave our room away. Waited two different times 10 min for someone to come to the front desk.

8

Teondria LaTrese

Apr 25, 2025

·

Stayed 2 nights

Front desk attendant was not to friendly, Kitchen attendant was not friendly at all

10

Noe

Jul 10, 2024

·

Stayed 1 night

Service was really great during my stay. Special shout out to Taylor last night and to Sandy this morning for finding me some half and half for my coffee!

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Location

Convenient setting by Boise Towne Square Mall with easy freeway access and many walkable dining options; several guests found it quiet and safe. A few noted it is not downtown and mentioned occasional parking lot concerns.

Related guest reviews

10

Jeralyn

Aug 6, 2025

·

Stayed 1 night

Great location- pleasant staff

10

David

Nov 13, 2023

·

Stayed 2 nights

This hotel is off the beaten path an in a nice neighborhood. It is also near a lot of shopping and restaurants. Very nice spot.

10

Anthony

Apr 9, 2025

·

Stayed 3 nights

Great location near a lot Of shopping places and restaurants. Plenty of parking and didn’t have an issue at all durning my stay.

8

Pete

Jun 25, 2024

·

Stayed 2 nights

Seemed a little pricey for Boise (not in downtown), but it was in a nice neighborhood, quiet, clean, and all those good things. Maybe 5 minutes to the freeway and easy access to everywhere.

10

Timra

Oct 14, 2025

·

Stayed 2 nights

Centrally located, easy to get to, well maintained.

10

David

Nov 30, 2024

·

Stayed 3 nights

Convenient location, 6 minutes from airport. Buffet breakfast was handy. Rooms were very clean. Staff was sparse but friendly and helpful.

8

Kemp

Feb 23, 2025

·

Stayed 1 night

Great location

4

D. Richard

Aug 7, 2025

·

Stayed 1 night

Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.

10

Sarah

Jan 13, 2025

·

Stayed 2 nights

Check in was fantastic and swift. The room was spacious and clean. The bathroom floor tile was very cold and the lighting was poor due to the placement of the light fixture. Also, for some reason they had us checked out on the last day we were there and housekeepers kept coming by. The television had cable and also streaming for casting apps from my phone. It was a great location near the Boise Towne Square Mall and many restaurants.

8

Carly

Jul 28, 2025

·

Stayed 1 night

This hotel was in the Boise suburbs near a mall. The location was quiet and safe. When we stayed, it was extremely busy, and breakfast was minimum. It was a comfortable, quiet night’s sleep though, and a walk by the canal behind the hotel was a fun thing to do.

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Dining

Breakfast feedback is inconsistent: many guests liked the hot buffet, but numerous reviews cite limited variety, items running out or not replenished, watery juice, and early closing times. Some expected an on site bistro or bar that was absent or very limited.

Related guest reviews

6

Rosalyn

Mar 23, 2025

·

Stayed 1 night

Everything was great, clean and friendlier but the breakfast was not what I had on other Hytte hotels. I dislike oatmeal in packages. There was no fruits, milk and other items. We got there to eat at 9ish and breakfast in the weekends ends at 10.

4

Emily

Jul 29, 2024

·

Stayed 2 nights

Breakfast was empty both mornings, not enough food was put out

4

Lisa

Apr 28, 2025

·

Stayed 2 nights

We’ve stayed at many Hyatt Place locations and this was by far their worst. Really great location with lots of restaurants nearby including a mall and a Target, and the parking lot was very well lit with lots of spaces, however the hotel is old. Our room was very spacious but the bathroom is tiny, can barely close the door. The shower was gross and the towels are tiny. I felt like a diver drying off with a shammy. The bath towels were the size of a hand towel and old. The breakfast was extremely disappointing. Not only did they not have all the things they offer at other Hyatt Place locations like hard-boiled eggs, granola toppings, etc, they refused to replenish it when breakfast was still to be open for another 30min, so if you came at 9:30 when breakfast was to be from 7-10am, you were out of luck and the food service gal refused to make more or refill the yogurt and fruit even though there were 17 people standing there looking for food.

4

D. Richard

Aug 7, 2025

·

Stayed 1 night

Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.

10

Anna

Apr 21, 2025

·

Stayed 1 night

This place was really nice. I was bracing myself before we got there because we have been having bad luck with hotels, however I was impressed when we checked in. The only thing my group was disappointed about was the fact there was no meat for breakfast to choose from.

8

natasha

Oct 24, 2025

·

Stayed 2 nights

No healthy options and cooked items subpar. Did not partake.

8

Sheryl

Sep 30, 2024

·

Stayed 4 nights

Everything was very well maintained. Parking was great and I had a trailer. Breakfast needs help. They ran out of bread, eggs, cups, flatware, cups and napkins. The eggs tasted phoney and were watery on the plate. They need more help in the kitchen

8

Michelle

Oct 10, 2025

·

Stayed 1 night

Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.

10

Brant

Jul 19, 2025

·

Stayed 1 night

One of the best motel breakfasts I have had. Very clean area, and very tasty food.

10

Veronica

Apr 13, 2025

·

Stayed 1 night

Nice hotel for our overnight stay. Checkin was quick. The room was pretty good. My only complaints are: The shower/tub drained extremely slowly. No breakfast meat options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$112
March	$111
April	$109
May	$135
June	$149
July	$153
August	$156
September	$126
October	$124
November	$113
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $219	17 $174	18 $169	19 $168
20 $130	21 $138	22 $146	23 $146	24 $147	25 $132	26 $131
27 $116	28 $133	29 $138	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $306	3 $277
4 $129	5 $139	6 $147	7 $147	8 $147	9 $151	10 $150
11 $116	12 $138	13 $146	14 $146	15 $147	16 $131	17 $133
18 $116	19 $139	20 $168	21 $168	22 $163	23 $139	24 $139
25 $118	26 $147	27 $169	28 $170	29 $147	30 $139	31 $139

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Monthly average prices

About this property

Location

Room options

Double Room

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed (Specialty)

Room, 2 Double Beds (Specialty)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Boise/Towne Square

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Prices for upcoming dates