Name: DoubleTree by Hilton Chicago - Arlington Heights
Address: 75 W Algonquin Rd, Arlington Heights, Illinois, United States of America, Arlington Heights, Illinois, US
Price range: $109–$520 per night
Rating: 7.68

What guests think

At DoubleTree by Hilton Chicago - Arlington Heights, reviews describe a convenient base near O’Hare with generally comfortable rooms, but recurring concerns about unreliable airport shuttles and inconsistent service often shape the experience.

Many guests find the property clean and beds comfortable, though decor can feel dated and some rooms lack refrigerators or microwaves. Feedback on dining and bar operations is mixed, with praise for breakfast but complaints about food quality, staffing, and billing or communication issues. Facilities like the pool and gym vary from great to closed or poorly maintained, and a few reviews note broken vending machines or elevators. Expect a convenient location with uneven operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed: the airport shuttle has limited or unreliable hours, the pool and gym range from excellent to closed or dirty, and bar operations often feel understaffed. Guests also report occasional broken vending machines and elevators.

Related guest reviews

8

Anastasia

Jul 15, 2025

·

Stayed 1 night

A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.

4

Nargis

Oct 6, 2023

·

Stayed 2 nights

I was upset, that the pool and fitness were closed for renovation at the time of my stay. I have chosen double tree over other hotels in Arlington for its 4 stars and facilities itself, but was not actually able to use those. Moreover, hotel didn’t compensate for this inconvinces anyhow. This is disappointing, hence I was not informed on closed pool and fitness at the time of reservation. I thought it’s unfair to customers. I hope this hotel can be more client oriented and accommodating to customer needs and complains. The cleanliness in the room itself was not as expected. Bathroom could have been cleaned more properly from stains. Also, I didn’t have enough towels for everyone. The only positive note, beds were very comfy.

8

Christopher

Aug 18, 2025

·

Stayed 3 nights

I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.

8

Nathaniel

Jun 8, 2025

·

Stayed 1 night

The hotel was a solid stay near O'Hare. Decent restaurant/bar solid rooms. In-room entertainment was limited to TV channels; You can't connect your device or stream to the TV. Gym was well-equipped and clean. One glaring issue was the unreliable airport shuttle service. It's not regular or reliable and can take up to 45-60 minutes to arrive once requested.

8

Garry

Oct 28, 2024

·

Stayed 7 nights

Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.

10

Sarah

Jan 5, 2024

·

Stayed 1 night

The building is a bit outdated but not in terrible condition. The pool area is clean but the water was pretty cloudy.

6

Tiesha

Jul 9, 2025

·

Stayed 3 nights

I rented this hotel for yhe pool and it was dirty,merky water

8

Michael

Jul 10, 2025

·

Stayed 1 night

Great place, but the Expedia listing stated shuttle service from the airport, but no details. It ends at 10 pm, and with the significant issues at ORD due to the tram being closed, transportation added significant unknown costs to the trip.

8

Maggie

Aug 4, 2025

·

Stayed 1 night

Vending machines were broken. Toilet was loud and screeched

6

marie

Jul 9, 2025

·

Stayed 3 nights

Check in was great but there was never anyone around, or even at the desk. The Pool should be reported to the BOH, the filter was never on, the amount of hair and dirt was discusting. The carpet in the bedroom made my socks black. When you did speak to the FD (after 3) she had no knowledge of anything around or even the restaurant in the hotel. Just shrugged and said I don't know anything about that. She was dismissive and rude, even when asking if there is a local pizza place. Hours of the restaurant. Everytime I asked something she insisted on looking up my reservation and then made a face (I booked on Hotels.com; felt she treated me like a second hand citizen because of this and told me I wasn't entitled to the 2 free waters in the room that clearly say free on them because I didn't book direct and she'd have to charge me....insane...the hotel is not forced to use the site they choose to. I asked for an MOD 2x and was told there wasn't one. Waited at the desk 15 minutes for a clerk to arrive to be told "I don't know anything about the pool".

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Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, while others reported dirty linens, musty or damp carpets, and isolated pest or odor complaints.

Related guest reviews

2

Ahmad

Jul 22, 2025

·

Stayed 2 nights

Staff was very incompetent and rude. Room was dirty with bugs and spider webs.

2

Lauren

Mar 4, 2023

·

DO NOT STAY HERE. I made the mistake of only looking at Expedia reviews, and not google, and figured that hilton is always pretty clean and consistent. Like other reviews have said, it’s a bit outdated and falling apart. To me, that’s not a huge deal as long as the room is clean. I got to my room and it was DIRTY. There was a huge grease mark on one of the beds and another black stain on the other. I didn’t want to sounds like a Karen, but decided to call the desk to ask for new bedding and they told me that they’d let housekeeping know. Housekeeping never showed up, and I was there for a week. The bedding was clearly not washed because I was able to get the stain mostly out with a lysol wipe. On top of that, there were a few other large unknown stains/spots on the curtains, floor, desk, and toilet. Avoid this place if you can.

8

Carl

Nov 4, 2025

·

Stayed 1 night

Room was clean and comfortable.

4

Michael

Nov 28, 2024

·

Stayed 1 night

Not friendly staff. Room heating did not work. Coffee machine did not work. Leaked Stair way dirty

6

Kyle

Aug 17, 2024

·

Stayed 4 nights

Decent spot but not worth the rating its given. Ceilings in my room and bathroom were coming apart. So traveled solo and have a shaved head and found multiple very long hairs in my sheets.

4

Alan

Mar 14, 2023

·

Stayed 3 nights

The room was huge, spacious, & clean. However, my wife had bed bug bites after the first night that we communicated to the staff. They moved us to a similar room the next night but avoided addressing the bed bug issue. We not only bagged & showed them one of the bugs but explained we had pictures of the bites on 3 different places on her body. The management avoided speaking to us for a week and a half and concluded that their investigation showed no evidence. Again, we put a bug found in a plastic bag and gave it to the front desk. They just blew us off.

4

Theresa

Jul 22, 2025

·

Stayed 2 nights

Room Was very warm and humid. The carpet was wet throughout the room as if they were just shampooed. Room smelled musty.

10

Serenity

Aug 18, 2024

·

Stayed 2 nights

Overall cleanliness was perfect.

4

Shari

Jun 4, 2025

·

Stayed 1 night

Our room wasn’t ready at 3pm for check in. So they gave us a different room. I still had last minute things to do to get ready for the wedding. The bathroom had liquid on the floor & reeked of urine. I used my baby wipes to clean up the floor and sprayed to try to get rid of the smell. We were extremely unhappy with that. We didn’t have time to call housekeeping to complain. Bed was firm, pillows were great. Nice size safe. Good fridge. They have a very nice bar area with good seating around a fireplace. It was nice to have a shuttle to the wedding venue.

10

Terence

Sep 14, 2025

·

Stayed 1 night

Hotel was very clean... great location

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Rooms

Rooms are generally comfortable but dated, with some lacking a fridge or microwave; several guests mention noisy HVAC and occasional in-room maintenance issues. TVs often lack streaming options.

Related guest reviews

2

Mir

Jul 29, 2024

·

Stayed 1 night

The AC was very loud, we couldn't sleep at all

6

Jeannie

Oct 28, 2024

·

Stayed 3 nights

Arrived late first night: tv did not work; second day tv did not work, only a few receptacles worked in room, no microwave, coffee maker overflowed, phone did not work; had another party call front desk to report these matters. Maintenance came to room with a new receptacle to install. I did not have time to have him in the room. He said the tv needed to be replaced. He unplugged the tv and plugged back in, and it worked. I told him it was ok, as I was getting ready to leave. TV did not work when I returned, so I had to unplug and plug back in several times. Still no microwave, but front desk said "not every room has a microwave". My other guests I was with had microwaves. I had to move the coffee maker to different receptacles to find one that worked. THere was no fan in bathroom for steam mitigation. I did not have a problem with housekeeping, but other people in my party did.

8

Rahul

May 29, 2025

·

Stayed 1 night

Overall it's fine. Clean and comfortable. Heat/AC is pretty noisy, so I'm glad I could get by without it. The TV didn't have any streaming option, which wasn't a big deal for a one-night stay, but in 2025 maybe it's time to upgrade the technology.

4

KOSAKU

Jul 10, 2024

·

Stayed 3 nights

There used to be a refrigerator in rooms. Looks like they were all gone! That is the cost reduction by cutting service That is quite disappointing

8

Ali

Jul 1, 2025

·

Stayed 2 nights

This location met my expectations. However, it appears to need a renovation, as the room looked somewhat dated. By the way, I appreciated the complimentary coffee.

6

Brian

Apr 17, 2025

·

Stayed 2 nights

Old facilities, not updated in a while.

6

Masahiko

May 1, 2024

·

Stayed 9 nights

No fridge in the room.

8

Pa

Apr 14, 2023

·

Stayed 1 night

Wish there was a refrigerator.

6

Sourav

Jul 14, 2024

·

Stayed 1 night

We were surprised that there were no fridge or a microwave in the room. That too in a Double Tree!!

4

Dustin

Jul 8, 2025

·

Stayed 1 night

Room was frigid, when we turned down the A/C the it made an awful noise all night

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Service

Service ranges from warm, helpful staff to reports of rudeness, long waits at check-in, and understaffing during busy times.

Related guest reviews

6

MIEKO

Aug 10, 2025

·

Stayed 1 night

Front desk lady was so rude. Flood floor and they changed room but no refrigerator on the 2nd room. Maintenance guy was friendly and nice.

10

David

Oct 3, 2025

·

Stayed 3 nights

Excellent, clean, courteous professional staff

8

Christopher

Aug 18, 2025

·

Stayed 3 nights

I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.

4

Kimberly

Sep 23, 2024

·

Stayed 1 night

Property was cleaning in good condition. Room was nice and quiet. The staff however consistently across the board In the lobbying at the front desk was awful, even across multiple shifts where it wasn't the same person every time. Both the shuttle concierge and the shuttle driver were the nicest people in the entire establishment. Front desk staff did not care about timeliness at all, or communication. We ask consistently for 4 plus hours if our room is ready. Never asked to call us when it was ready and we were just expected to continually check in. I also tried to call the main desk for my phone several times in the room and it never worked, they knew who I was but never tried to reach back out. They told me they knew it was me when I went down to the front desk.

2

yong

Mar 29, 2025

·

Stayed 1 night

I waited a long time to check in because there was no one at the desk. The person checking in at the desk is very not nice

10

Yara

May 17, 2024

·

Stayed 1 night

The staff was awesome. Very friendly and accomodating. Room was clean.

8

Anne

Aug 24, 2025

·

Stayed 1 night

The hotel is clean and comfortable, front desk staff was helpful and nice. The airport shuttle driver is not customer focused and not nice talking to the front desk in front of customers. Also unpleasant talking about guest. If you don’t need the shuttle, nice hotel.

10

Colleen

Oct 28, 2025

·

Stayed 1 night

Mary at the front desk is a bright light in this world!

6

Hasan

Sep 13, 2024

·

Stayed 4 nights

We stayed here for four days for a wedding ceremony. Spent a lot of time in the lounge area. The front desk staff seemed unhappy, and unfriendly. They did an average job. Repeatedly made errors in coding the door keys. One of the lady who was there everyday during daytime hours was anhedonic, condescending in her comments.

4

Yoko

Aug 17, 2025

·

Stayed 1 night

Some rooms do not have Internet connection. This is not good for the business travelers. Also, the check-in counter is always crowded. Need more staff.

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Location

Convenient for O’Hare, highways, and nearby dining/shopping such as Mitsuwa; parking is easy and many stays were quiet.

Related guest reviews

10

Wendy

May 21, 2024

·

Stayed 3 nights

Great location for the event we were going to. If we needed to get food, there were multiple options in the immediate area including Mitsuwa across the street. Parking is good, doors around the hotel make it easy to park even in the back and not have to go on a long walk to your hotel room.

8

Lorenzo

Jun 22, 2025

·

Stayed 2 nights

Great location near the air port

8

Tammy

Jul 16, 2025

·

Stayed 3 nights

Great location

10

Wendy

Dec 5, 2024

·

Stayed 2 nights

Near lots of stuff like gas stations, major grocery stores, dining (cheap to expensive options) and a japanese market that has a food court, hair salon, book and hobby store, bakery, and more. Plenty of parking space as well.

10

Steve

May 17, 2025

·

Stayed 1 night

Easy access off of the tollway!

10

Stephanie

Jul 6, 2024

·

Stayed 1 night

The hotel was very nice, comfortable beds, it is close to O'Hare but it wqs very quiet.

8

William

Oct 27, 2024

·

Stayed 3 nights

We were here for a few days of sightseeing as we’d never been to Chicago. Hotel was fine. It met our needs and we don’t have any complaints. If you’re expecting 5 star accommodations, you won’t get that here, but otherwise, clean, comfortable rooms at a reasonable price.

10

Yuxiang

Jan 10, 2024

·

Stayed 2 nights

This hotel is very quiet and clean. There is a Japanese supermarket walkable distance from the hotel, which is very convenient. Lots of good Japanese and Korean food nearby.

10

Terence

Sep 14, 2025

·

Stayed 1 night

Hotel was very clean... great location

10

Jon

Aug 21, 2025

·

Stayed 1 night

Easy to drive to

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Dining

Dining is mixed: breakfast often earns praise, but guests cite poor bar/restaurant food quality, limited menus, staffing gaps, and prepaid-breakfast verification or billing issues.

Related guest reviews

8

Eddie

Aug 27, 2023

·

Stayed 1 night

Check in was great,Staff up front really nice. Got to room and toilet was broke and no fridge. Fixed toilet right away BUT,was told “Some rooms have fridge’s and some don’t,That’s what differentiates our hotel than others”!!! Really strange because the other party we were with had same room type and 2 rooms away from ours. NOW THE BARTENDER at the restaurant was extremely unpleasant,Rude and non professional.

10

Elizabeth

Jun 10, 2024

·

Stayed 2 nights

The property was very well maintained. The staff was very warm and welcoming. The room was very clean and neat. The restaurant was excellent with wonderful service.

10

Donna

Apr 20, 2025

·

Stayed 1 night

The breakfast buffet in the restaurant is exceptional

8

Anastasia

Jul 15, 2025

·

Stayed 1 night

A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.

10

Stephan

Mar 27, 2023

·

Stayed 1 night

We got there at about 8pm on a Saturday night. There was one person working in the restaurant, as desk, bartender, waiter, and kitchen. It was not at all busy, I don't know why, but this seems a little risky if the poor guy gets slammed. We were tired, so had no wish to go out into the surrounding area again to look for a meal. He handled it well and the meal was prompt, and the service excellent. However, it would have been hard to make this happen if we hadn't been the only people in there.

8

Garry

Oct 28, 2024

·

Stayed 7 nights

Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.

10

Gloria J

Jan 1, 2023

·

Stayed 2 nights

I was not expecting a full buffet breakfast. It was very nice. I had an enjoyable stay.

10

Paul

Jul 6, 2025

·

Stayed 6 nights

The bar/restaurant the birch grill or whatever. Is absolutely terrible. Just Terrible. The hotel itself was Fantastic. But that bar is useless and expensive. The cheeseburger was terrible. Came just burger n cheese melted in the microwave on a bun mc Donald’s does better for less. 26$ I’ll never have back before a tip. Just terrible

10

Russell

Jun 17, 2025

·

Stayed 4 nights

An excellent stay which I will use as my new go to. Friendly and professional checkin, clean and well kept hotel, clean well kept room and a very good breakfast buffet.

8

Suzanne

Jun 27, 2024

·

Stayed 5 nights

Property is clean but a little shabby. Outside has a beautiful pond with a walking track. Outside had a lot of trash around the fence lines ruining the full effect. Pet friendly which was great for our out of town family emergency/death. Employees are very friendly. Had advertised free breakfast which was not available. No microwave or refrigerator in room. Made it difficult when we had extra food left overs. Just had to throw them out. Vending machines were completely out of drinks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$98
March	$115
April	$114
May	$135
June	$141
July	$149
August	$123
September	$113
October	$132
November	$105
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $307	18 $254	19 $189
20 $216	21 $209	22 $199	23 $303	24 $311	25 $223	26 $264
27 $143	28 $117	29 $126	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2	3 $143
4 $121	5 $117	6 $117	7 $117	8 $126	9 $160	10 $520
11 $124	12 $117	13 $117	14 $162	15 $162	16 $195	17 $249
18 $144	19 $135	20 $126	21 $126	22 $126	23 $126	24 $126
25 $109	26 $117	27 $117	28 $117	29 $117	30 $117	31 $117

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Balcony

Premium Room, 1 King Bed, Accessible

Suite, Accessible, Balcony

Room, Accessible

Suite, 2 Double Beds

Presidential Suite, 1 King Bed

Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Suite, 2 Double Beds, Accessible (Hearing)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Chicago - Arlington Heights

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