Residence Inn Indianapolis Airport

We attended a conference at the Indiana Convention Center and booked a four-day stay at the hotel. We were disappointed to find out that the hotel was undergoing remodeling, which we were not informed about beforehand. Each day, workers attempted to enter our room to install window screens, add countertops, and complete various jobs. Although the studio was quite clean, it had an unpleasant smell of fresh paint and glue. Additionally, the hotel is in a location that is not convenient and is far from everything. Also, the swimming pool and hot tub were unavailable during our stay.

We picked this hotel for its proximity to downtown and the pool and basketball court for our boys. We didn’t use the pool because it looked so unclean, and we didn’t see anyone else in it either, so I don’t think our family was the only one that questioned whether it should have been open. It was green and the walls needed to be scrubbed.

Check-in lady sitting in the corner playing on her phone. Bedding for pull-out was not in the room. Only 2 towels for four people. Dingy room. Chairs at table were peeling leather/plastic. Door into the bedroom was broken. Not my idea of a Residence Inn, worst one I ever stayed at. And, pool and hot tub shut down. Shut the place down or turn it into a Hotel 6.

I have stayed here before and Remembered it had a Hot Tub, an indoor pool and a nice Breakfast. However this past stay the Hot Tub was unavailable on the evening of my arrival. The next moring the Pool area was being Cleaned. Was told by the Front Desk would be cleaned soon. But, gave up on "soon" after an Hour plus wait.

The stay was fine, room nice, actually newly renovated. However the lobby, eating area were also being renovated while we were there. The staff was amazing and very helpful. I just would think a free night or something would be offered due to the renovation.

Expedia overbooked the hotel, therefore, we couldn’t stay in the suite I paid $217.00 for and instead, had to break my family up into two rooms. Pool was disgusting and freezing cold to the point, we could not swim. Hot tub was disgustingly filthy and so overwhelming with chemicals, your eyes burned so bad, you couldn’t see.

The property itself was decent for the most part, aesthetically. The property is also undergoing renovations that I was not informed of until after I had secured my booking. There was no pool, no spa, and every time I left my room, I had to go to the front desk to receive a new room key because the keys kept getting canceled out. That is unacceptable, and embarrassing when you have to go to the front desk in the middle of the night, because your key doesn't work.

Attentive staff, large clean rooms. Pool and hot tub were very enjoyable.

The pool was closed for renovations which we weren’t told about upon booking or prior to arrival. Their solution was that we could walk to the hotel next door in 20 degree weather in the snow to use the neighboring hotel pool. No partial refund was offered.

Hot tub was NOT available as advertised. Booked room SPECIFICALLY to have access to hot tub!!! Misled by check-in staff who stated we could use hot tub at another hotel across the parking lot. Got ready and went over, in COLD weather, only to find out that there was NO hot tub…pool only!! Spent over an hour on the phone with Expedia, talking to customer service then a supervisor, and still not happy with the “resolution” as, while talking to Expedia staff, I found another room…on Expedia…with a HOT TUB AVAILABLE, but was not permitted to transfer without losing ALL of my mooney!!! Will NOT use or recommend Expedia again!! To top it off, I then learned that check-out was an hour earlier than posted on the website at time of booking.

Very nice place with clean and comfortable room, conveniently located. Very friendly staff! I asked for a late checkout because of a late afternoon flight and the lady at the reception, Beatrice, was very kind and granted it. Would definitely stay again!

Grateful to have two suites close to one another— (daughter) and family in next room. BUT the carpet needed serious cleaning in both rooms. The carpet inn118 stunk from pet urine. The carpet in 120 was very soiled as evidenced by my sox that were very stained just wearing in the room for two hours! The one bed suite was just ok. On line shown to be. King bed, was actually a small queen and not very comfortible.

rooms are forsure kid friendly, spacious and clean. the breakfast is just enough to get your day started, nothing too grand. Staff is amazing, very cool.

Room was infiltrated with ants. Spoke to Marriott Customer Service and they weren't helpful. Offered me nothing because I booked through hotels.com

Room were spotless staff were wonderful easy to get too very very nice I will stay here again

Clean room. Staff was nice. Easy to navigate the building.

The grounds were very unkept and dirty... Cigarette butts and a trash on property and in the parking lot... The room was nice and I did enjoy my stay.... I have stayed at other Residence Inns and there grounds were very neat and maintained so you knew they really took pride in that...

The staff was friendly. I was not aware that The hotel was being remodeled. The construction staff took up most of the close parking. Had to work with construction as they brought supplies to the floors not yet remodeled. My room was clean & plenty of room but u could see where they could not get close enough to the walls and fixtures in cleaning carpet. I worked with 3 different people to connect to internet & NEVER got connected even though I have a marriot member number.

Room was amazing, good breakfast, quiet location

This property could use renovation in the rooms our rooms smelled very musty

I think it’s time for them to order new mattresses. Those ones are getting pretty old.

Overall hotel is nice, it can get very loud though. The road next to us was loud and you could hear people down the hall talking and kids running

Everything was great. They were doing renovations to the main part of the hotel but our room had already been done and was fantastic

Noisy property- I could fee the semis driving by on the nearby highway as I tried to sleep. Thin floors as well, one of my upstairs neighbors walked around from 2am until 4. Not much sleeping for either of us

This was the worse stay we have ever experienced. My daughter cut her foot in their hot tub and our room had no internet or Wifi. Then to top it off the phones in the room didnt work. So out of 3 TVs we could use none of them. This was a huge waste of money. We would like a refund. Thanks, Susan Williams 317-373-8718

Big rooms

stayed in newly remodeled 2 bedroom suite. Very nice with two private bathrooms, kitchen with full fridge, dishwasher, stove, microwave. Sitting area was nice too.

The staff was friendly. I was not aware that The hotel was being remodeled. The construction staff took up most of the close parking. Had to work with construction as they brought supplies to the floors not yet remodeled. My room was clean & plenty of room but u could see where they could not get close enough to the walls and fixtures in cleaning carpet. I worked with 3 different people to connect to internet & NEVER got connected even though I have a marriot member number.

Rude front desk worker who verbally confirmed she was miserable, ripped curtains, doors that would not latch, etc. The place was run down. Will not be returning.

Great 2 bedroom suite! Had everything you’d need for an extended stay! Will stay here again!

Very nice place with clean and comfortable room, conveniently located. Very friendly staff! I asked for a late checkout because of a late afternoon flight and the lady at the reception, Beatrice, was very kind and granted it. Would definitely stay again!

i was able to get 2 pack and plays for the babies to sleep in the gentleman at the desk was very friendly and helpful the morning I checked in I was suppose to be there at 11 pm and didn't get in til 3 and he was very kind. the place was very clean and all considering it was under renovations I will stay again when I come back up that way

The staff was very patient, friendly and helpful. There were guests in town for the Ironman Race and they were very nice and friendly too.

Front desk clerk had a attitude. I felt like unwelcome right at check in.

Fairly disappointed this place was overbooked and they put me in a lesser sister hotel next door(Fairfield). I didn’t argue one bit because I just wanted my kid to have a smooth experience. I simply asked if the hotel I was moving to was nicer than the original and every employee from both sites said no. They took some off the price but I was pretty dissatisfied.

Property was very clean. Front desk service was fantastic. Really friendly and helpful.

Upon arriving my reservation was not honored along with many other guests waiting to check in. I had to go to another hotel that I was directed to. Awful experience, a reservation should be just that .... a room reserved for me upon my arrival.

Rude front desk worker who verbally confirmed she was miserable, ripped curtains, doors that would not latch, etc. The place was run down. Will not be returning.

Mia checked us in and she was FANTASTIC!!! She gave us great recommendations and has amazing customer service skills!

I booked a two bedroom suite months before my arrival for a family stay to attend my daughter's wedding. When we arrived at around 8 pm on Friday night, the inexperienced woman at the front desk checked me into a studio suite. When I came back to complain that I didnt get the room i booked, they said that they were sold out and just to damn bad for me. No help in getting another room anywhere, especially after they lied and said that the entire city was sold out and I was able to go ACROSS THE STREET and get a room. The General Manager was just as bad as his low quality staff, so no surprise at the horrific service. There big compromise was to give me a room at a discount and tell me I was damn lucky to get it. I am writing Marriott corporate and letting them know how this staff is a diservice to their brand.

Very nice place with clean and comfortable room, conveniently located. Very friendly staff! I asked for a late checkout because of a late afternoon flight and the lady at the reception, Beatrice, was very kind and granted it. Would definitely stay again!

We attended a conference at the Indiana Convention Center and booked a four-day stay at the hotel. We were disappointed to find out that the hotel was undergoing remodeling, which we were not informed about beforehand. Each day, workers attempted to enter our room to install window screens, add countertops, and complete various jobs. Although the studio was quite clean, it had an unpleasant smell of fresh paint and glue. Additionally, the hotel is in a location that is not convenient and is far from everything. Also, the swimming pool and hot tub were unavailable during our stay.

Place wreaked of Marijuana. Not a very safe part of town. Would not recommend.

The perfect place to stay before an early flight out.

It was a very nice hotel! Very clean and comfortable! It was nice that food wasn’t too far from the hotel as well

I booked thinking this would be a good stay based on the photos and other reviews. When we arrived it was difficult to get to the location compared to other options. Once we realized where we were staying there was a sense of being unsafe from the time we pulled in. There are two hotels in the middle of two apartment complexes. Signs are posted all over the parking lot stating damage and theft are at your own risk (this was a major concern based on location). Even though it was late at night several people were walking around with dogs and doing things that were also concerning. Once we got inside the staff was friendly. The room was clean however the door was unable to lock. We ordered door dash since we did not have dinner due to a late baseball game and someone told the door dash driver it was their food (this did not happen the four nights we stayed at country inn). Our kids did not get to eat until 1:00 am bc of this. In the morning we went to have breakfast and a steady stream of people from outside came in to the dining room who appeared to be from the apartment complex not residence inn. I felt completely unsafe and was concerned for my children and our vehicle parked outside. This was the worst experience I have had in four years of traveling to Indianapolis for baseball. I will never stay here again and suggest anyone considering rethink the location!

Great hotel! Close to food, shopping and the race track. The staff was friendly and the breakfast was stocked normal complimentary breakfast. The pool was clean and nice. Only issue we had was linens for the pull out couch were asked for and never brought the first time. Will stay here again for sure

Great location, less than 15 minutes to the track, with race day traffic. Walking distance to waffle house, and a gas station.

We prefer to stay in the suite style rooms so this hotel worked well for us. It was easy to get downtown from this airport hotel. The staff were wonderful. They took such good care of us. The airport shuttle is great, very prompt. You do need to get on the list ahead of time. It runs from 5 AM to 11 PM, not 24 hours.

Room was amazing, good breakfast, quiet location

Very nice stay! Room was perfect, gym was bigger than most, and a wide variety for breakfast.

When reserving the stay, it stated there would be a complimentary breakfast included in the price. On arrival, I was told that there would not be any breakfast. No offer of snacks or compensation. Very disappointed.

This was by far the worst hotel and ruined our trip. They charge fees that are not listed when booked. We found this hotel for our family of 6, it says on the website pet friendly and breakfast at 5 am (on Friday) so hotel was booked for $165/night for 2 bedroom suite on a Thursday. The total came to 235, then 100 pet fee (not listed on website and not a deposit, its a nonrefundable charge) i understand a deposit, and then the incentials is also not refundable. So a room we booked for $165 came to about $370. Our dog is 4 lbs and sleeps in a kennel. I said i would just sleep in the car with the dog and the lady said it didn't matter we still pay the fees. We had been driving for 14 hours with 4 kids and needed to sleep so we paid all her ridiculous fees, and were up at 5 a.m. to continue driving and went to breakfast to be told it it doesnt open for an hour. We chose this hotel because of 5 a.m. breakfast and pet friendly, this was a complete waste of money. Also the lady who checked us in was completely RUDE and heard her complaining about us on the phone when we went to the pool. I have never left a bad review at a hotel in my life, i usually make the best of a negative situation but this was ridiculous.

Great hotel! Close to food, shopping and the race track. The staff was friendly and the breakfast was stocked normal complimentary breakfast. The pool was clean and nice. Only issue we had was linens for the pull out couch were asked for and never brought the first time. Will stay here again for sure

rooms are forsure kid friendly, spacious and clean. the breakfast is just enough to get your day started, nothing too grand. Staff is amazing, very cool.

The staff was very helpful, and fast check in! The room was very clean and spacious. There was pleny of room for our big family. There was fresh baked cookies, they had a basketball court which the kids loved, and a nice outside seating with a fire pit! The hot tub was down but definitely out of their control. The kids did enjoy the pool! Breakfast was pretty good with a good variety.

The staff are so friendly. The kitchen is stocked with useful items and a dishwasher so you don't spend your vacation washing up after yourself. I swear the continental breakfast serves the best scrambled eggs ive ever eaten.

Excellent service to all the staff the food was really really good. The room was excellent and love the pool and hot tub

Room was amazing, good breakfast, quiet location

I booked my stay primarily off of others reviews, we booked a 2 bedroom suite and it was everything we could have expected for a one night stay. My only disappointment was that the online pictures showed a whirlpool tub in the suite and they both were standard tubs. But nothing that was super important. We had 2 beds 2 baths. A living area and a kitchenette. Breakfast was 5 star for a hotel. Will definitely stay again.