Name: Tru by Hilton Chicopee Springfield
Address: 440 Memorial Dr, Chicopee, Massachusetts, United States of America, Chicopee, Massachusetts, US
Price range: $134–$436 per night
Rating: 8.43

What guests think

Across reviews, Tru by Hilton Chicopee Springfield is praised for clean, modern rooms and friendly staff, with a lively lobby and convenient highway location, but complaints cite thin walls, highway noise, small minimalist rooms, and occasional maintenance or pool issues.

Many guests highlight the breakfast variety and pancake machines, while others found the food quality or temperature lacking. Some guests reported housekeeping entering rooms despite do-not-disturb signs and occasional front-desk or reservation problems. Best for short, simple stays near the highway.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby offers games and 24/7 coffee; gym is decent. The pool is small and has been closed or poorly maintained at times, with occasional elevator or ice machine issues.

Related guest reviews

10

Arpan

Mar 22, 2025

·

Stayed 1 night

Staff helped keep breakfast stocked. Room was clean, had nice amenities like games in the lobby and comfortable seating.

8

Jill

Jan 27, 2025

·

Stayed 2 nights

Our room was very clean. The breakfast was good with good assortment of choices. The lobby was a good place to hang out and have a cup of tea and work. My only complaint is the pool water was cloudy and had a strong smell of chloramines. They need to work out the chemical balance and do daily checks. Other wise it was a pleasant stay.

10

Sarah

Jul 9, 2024

·

Stayed 2 nights

Great place to stay, activities for the kids and great meeting area in lobby. Only downside is the ice machine- only one for the entire hotel and it couldn’t keep up

10

Marie

Aug 28, 2025

·

Stayed 2 nights

Great housekeepers; available pool & gym; free parking & breakfast!

6

Michael

Aug 5, 2025

·

Stayed 2 nights

Pool vile, service very friendly,

10

Teresina

Jul 15, 2024

·

Stayed 7 nights

Staff is very helpful and friendly. The whole design of the hotel is excellent for family with kids and young generations. They have a wide open space in the lobby with 2 foosball tables and lots of sitting areas. They have complimentary coffee and tea in the lobby where you can grab one at anytime. We stayed there for a week and the guest coin laundry is an excellent facility for us. It costs $2.50 for washer (25-30 mins) and $1 for dryer (45 mins). They made your room every other day, it is good to ask for trash bags at reception if we have a lot of trash. The lobby has a microwave and paper plates and plastic cutlery if you need some. Overall, we love to stay in this hotel again.

10

Charles

May 16, 2025

·

Stayed 5 nights

Lots of friendly staff. The breakfast was awesome every morning. The fitness center was better than most by comparison.

10

sandra

Jul 21, 2024

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Stayed 1 night

They stay was amazing. The only thing. Pool was out of service & they offered us if we wanted to use Hampton hotels pool. But we didn't want to Go outside after being in pool...

10

Peter

Sep 10, 2023

·

Stayed 1 night

Fantastic! The pool was perfect, too!

8

Scottie

Jun 8, 2025

·

Stayed 2 nights

The staff were incredibly professional and kind, the room was clean, but lacked a coffee pot. My main disappointment was that the pool—my reason for booking—was shut down on the one full day I was there.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently praised as very clean. A few reports note issues like bathroom mold or hair, occasional bugs, and missed housekeeping.

Related guest reviews

10

Caitlin

Aug 7, 2025

·

Stayed 1 night

Very clean room & bathrooms. Comfortable beds and bedding.

10

Michelle

Aug 4, 2025

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Stayed 1 night

Can I just say that this was one of the best properties .The check-in woman was friendly, accommodating, entered the room it was so clean. The only issue I have was the bathroom around the tub. There was mold, but everything else was just perfect all the staff from the check-in staff to the checkout staff. Superb and went beyond their way to make our trip amazing

8

Christina

Jun 29, 2025

·

Stayed 5 nights

Really nice mid-tier hotel. Rooms are clean and efficient (wish there were a few drawers in the rooms), and a nice size. Friendly staff. Quality hotel breakfast with good options! Coffee in lobby is delicious and fresh. Easy, safe, and clean spot all around.

10

Khaled

Feb 10, 2025

·

Stayed 1 night

Staff are extremely helpful and friendly, and the property is spotless

6

Setana

Jun 21, 2025

·

Stayed 4 nights

Not the cleanest property

6

Luri

Jul 12, 2025

·

Stayed 1 night

We found two roach like bugs in the room

4

Kevin

Sep 23, 2023

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Stayed 1 night

The shower had wads of long black hair on the wall. The toilet was clogged. We asked for it to be fixed. They only offered to move our room since no maintenance person was on staff. We were already unpacked. They sent up the desk person with a plunger and handed it to us. Then we asked when we were done unclogging their toilet that we bring it back to the desk. Why the manager on staff couldn't get off his or her butt and wipe down the shower wall and unclog the toilet on their own is beyond me. They didn't care.

10

Theresa

Sep 28, 2025

·

Stayed 1 night

Staff was wonderful and hotel was spotless. Great breakfast also!

10

Kim

Jun 14, 2024

·

Stayed 1 night

Very clean and well designed

10

Roxanne

Jun 16, 2025

·

Stayed 3 nights

The room was very clean, and the bathroom was spacious. Layout was well thought out.

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AI-generated summary based on recent guest reviews

Rooms

Modern, minimalist rooms feel clean but compact with limited storage and few in-room amenities; some lack in-room coffee or microwaves. Noise from thin walls or the nearby highway is common, though beds are generally comfortable.

Related guest reviews

6

john

Dec 27, 2024

·

Stayed 1 night

Place was clean and new and front desk person was very nice. But room and bath was poorly designed. Cheap. The light for bed could only be reached by getting out of bed. Could not dim. Soap system was terrible. Couldnt get it out of the squeeze things especially with wet hands in shower.Shower was so strong it almost hurt skin. Every time I turned it on I got powerful cold water before i could even get it to the hot setting. Shower door didnt close fully so bath floor got all wet. Chair in room was too big for small space. Bed table was weird and hard to find in dark. I wont stay there again. Will go to Holdiay Inn Express or somewhere that is newish but not cheaply designed. Graphics will not age well and when this property gets older, it will look really out of date.

10

Emma

Apr 21, 2025

·

Stayed 2 nights

No microwave in room or freezer. Everything besides this was great

4

R Bruce

Oct 31, 2025

·

Stayed 1 night

Vibe is supposed to be hip. Reality is stark, cheap and uncomfortable - like a college dorm room. Within a few hundred ft of an interstate, so traffic noise all night. No coffee or fridge in room. One uncomfortable chair. Will never stay at a Tru again.

10

Jiaqi

Dec 27, 2023

·

Stayed 1 night

Room is clean and convenient, but a little bit noisy next to the thruway

8

Team

Dec 9, 2024

·

Stayed 1 night

This hotel looked fairly new and was clean overall, but the room was really small and there was NO insulation between rooms. We could CLEARLY hear all conversations going on in the room next door, pounding on the floor above our heads at all hours of the night as people walked around, etc. The breakfast was good with lots of options, however, the entire dining area was over fragranced with something that smelled like soap, which is not what you want to smell while eating. The front desk staff was friendly enough and we were able to check in about 30 minutes early. There were lots of options for shopping and dining nearby. It was a little inconvenient to access because the road had a guardrail in the middle of the road, so you could only go out one way and then you'd have to go about a half mile up the road and turn around, so not the most convenient parking. But overall, it was comfortable enough and we'd probably stay again if we were in the area. Just be aware that it may be noisy and try to get an upper floor so no one is above you.

4

Kim

Sep 24, 2025

·

Stayed 2 nights

Rooms were to small and rooms were clean every other day

6

MICHAEL

Jun 14, 2025

·

Stayed 1 night

Street noise all night and woke up early to people above us. Bring ear plugs and stay on top floor. Nice clean room otherwise.

8

jeremy

Jun 10, 2025

·

Stayed 1 night

Check in was simple. Room was very minimalist with no storage space besides on the floor under the bed. No problem with parking.

8

aimee

Feb 11, 2024

·

Stayed 1 night

Fine for one night. No drawers no closet bed was fine. Noise machine and earplugs was needed. Staff lovely.

6

TOM

Sep 11, 2025

·

Stayed 1 night

Hwy VERY noisy!!

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AI-generated summary based on recent guest reviews

Service

Many guests commend friendly, accommodating staff. However, several report housekeeping entering rooms despite do-not-disturb signs, occasional rudeness, reservation or overbooking issues, and uneven response to noise complaints.

Related guest reviews

2

James

Jul 15, 2025

·

Stayed 1 night

Didn’t have my reservation, they took my money. I ended up paying twice.

6

Eric

Dec 31, 2025

·

Stayed 1 night

Fun lobby setup, comfy beds. Walls somewhat thin, hopefully you have quiet neighbors. but not too much noise from road. Main complaint - housekeeping. They talked loudly outside my door at 930am despite having the do-not-disturb sign on the door (checkout at noon). Even crazier, they barged into my brothers room at 10am without knocking, while he was naked coming out of the shower. He also had the do-not-disturb sign on the door. Manager - please talk to your workers about these issues.

6

Nydia

Dec 4, 2024

·

Stayed 1 night

I was in the room with my Partner when a staff person went into The room without knocking. It was such a horrible experience. I felt that my privacy was violated. The manager stated that she would contact Expedia so we can get a full refund. I’m still waiting in that

10

John

Sep 29, 2024

·

Stayed 1 night

Bradley, who was at the front desk when we checked in last night was absolutely phenomenal. He was extremely helpful answered any and all questions that we might’ve had. One of the best front desk clerks. I have run into in a very long time.

8

Lynn

Jun 4, 2024

·

Stayed 1 night

Second stay at this property. My biggest complaint is the noise. Close to Mass Pike you could hear trucks traveling at night. This week I stayed on 2nd floor and young kids were running up & down hallways. Im sure excited to attend the areas many attractions. However, the hall in the morning was left with snacks all over the floor, doors banging loud TV’s. Wow parents control your kids. And btw, they were the same rude kids cutting in line at the breakfast buffet. Honestly, not really a hotel issue. However, Hilton could have intervened with the nonsense. People are their to relax and get a good nights sleep.

4

Jennifer

Jun 8, 2024

·

Stayed 4 nights

The check in process was not a friendly check in. Melissa was is the face of Hilton was super rude. I asked about early check in before I even checked in and she just reprimanded us for even asking saying they do not do an early check in. Attitude was not welcoming and then proceeded to slam the keys on the counter telling us to look up our room number ourselves since I couldn’t read the room number on the key card. Totally rude and funny because the front door and lobby is all about welcoming guests etc. had I not already prepaid this I would have walked out and stayed at a different hotel. Coffee was good. Room was not cleaned at all and we had to request fresh towels and make our own bed. Don’t waste your money here. There is likely more friendlier options without this sort of service. I hope they realize how rude this women was. Other workers were nice just this young lady totally scary and rude.

10

Bryan

Nov 30, 2025

·

Stayed 1 night

Jonathan was extremely helpful and courteous ! An asset to the company!

10

Melissa

May 1, 2025

·

Stayed 1 night

This place never disappoints, very clean , comfortable , hot real breakfast, very very nice Day time staff , I’ve stayed twice already and plan on again , also everything you need is either at the hotel or around you . Btw housekeepers may wanna wait before coming in ur room before checkout , would be my only thing , don’t assume people left, could be a simple mistake def going back thanks Tru.

2

Melissa

Sep 30, 2024

·

Stayed 1 night

Was bumped two hours before check-in to a hotel that was in the middle of downtown. Wanted to stay in the outskirts of town specificall. Although they did take care of my stay at the other hotel. I just don’t understand how it comes down to two hours before check-in, I could see the day before to give you time to react. in life worked in the hotel industry so … And I was a pre-pay and still got bumped.

10

Margaret

Sep 1, 2025

·

Stayed 3 nights

Front desk staff was wonderful. Very friendly and helpful

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AI-generated summary based on recent guest reviews

Location

Right off the Mass Pike with easy access to restaurants and shops; parking is generally straightforward. Traffic noise is common, and the divided road can make entry or exit slightly awkward.

Related guest reviews

8

Kristen

Jul 30, 2025

·

Stayed 3 nights

The hotel is nice, super clean and staff very pleasant. It’s located a very convenient spot with tons of restaurants and shopping so close. Parking is ample. Rooms are very basic but contemporary. Only real complaint is the noise from other rooms. It literally sounds like someone is outside your door but they are above, below or beside you.

10

Elizabeth

Jul 5, 2024

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Stayed 1 night

Great location, right off the Mass Pike. Perfect place to lay your head down during traveling. Clean and neat.

8

Frank

Mar 3, 2025

·

Stayed 2 nights

The property has a good location close to highway and shopping (Walmart, Aldi and other shops) restaurants nearby as well. The hotel caters to families with game area indoors pool. It’s a little noisy if you don’t have kids and little sound canceling between hallways and rooms. Overall it was okay and reasonable.

8

alan

Sep 13, 2024

·

Stayed 2 nights

clean and easy access off highway. Many places to eat in area

10

Daniel M.

Feb 26, 2025

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Stayed 1 night

Great location, clean and comfortable.

10

Brandon

Jul 1, 2025

·

Stayed 1 night

This is a great place to stay and a very convenient location. Lots of shopping for essentials and the Munich haus had a very good diner!

8

Robert

Dec 10, 2024

·

Stayed 1 night

Right on the turnpike so kind of loud. Otherwise everything was good.

10

David

Oct 30, 2024

·

Stayed 1 night

It was on a busy street that was hard to get out of. But the hotel itself was veey clean and seemed new.

8

David

Feb 7, 2023

·

Stayed 4 nights

We stayed for four nights. The first night our room was way too close to the highway and we listened to traffic noise all night. In the morning we asked to change rooms, and the room we got was much quieter. Overall, it was a good stay, very conveniently located.

10

Cheryl

Dec 29, 2024

·

Stayed 1 night

Nice, quick, and easy overnight stay directly off the Mass Pike. Super convenient location, very friendly staff. Place is clean and new - love it!

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AI-generated summary based on recent guest reviews

Dining

Free breakfast often praised for variety, the pancake machine, and lobby coffee available 24/7. Several reviews note cold items, limited meat options, or average quality.

Related guest reviews

10

Karen

Sep 19, 2025

·

Stayed 1 night

Excellent experience! We stayed overnight after an event in the Springfield, MA area. Parking and access to highway was easy. “Pop Art” decor was an appealing variation to other hotels we have frequented. Continental breakfast featured many options including an on-demand pancake maker with pumpkin flavored syrup to fit the season. Nicely done!

8

Christina

Jun 29, 2025

·

Stayed 5 nights

Really nice mid-tier hotel. Rooms are clean and efficient (wish there were a few drawers in the rooms), and a nice size. Friendly staff. Quality hotel breakfast with good options! Coffee in lobby is delicious and fresh. Easy, safe, and clean spot all around.

10

Andrey

Aug 17, 2024

·

Stayed 1 night

Clean and comfortably. Breakfast isn’t the best, honestly. Could double the pancake machine as that’s the best part. Our choice for Chicopee stays.

10

Christine

Aug 10, 2024

·

Stayed 1 night

Staff was friendly and helpful. Breakfast was great.

10

Richard

Aug 5, 2025

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Stayed 1 night

great place. first time at tru, will look for again. only poor part was breakfast which look better at the snack kiosk

10

Laurie

Jul 13, 2025

·

Stayed 1 night

This hotel was consistently high achieving in all areas. Staff was friendly and attentive. Many breakfast options including pancakes, oatmeal, scrambled eggs, hard-boiled eggs, bagels, cold cereal, yogurt and selection of fruit. Breakfast staff was present in the dining area, refilling items as needed and discreetly cleaning tables after guests left. Always staff at front desk and very responsive to questions and requests. Posted "Quiet Hours" on every floor of 10pm - 6am.

8

Jim

Jan 7, 2025

·

Stayed 2 nights

The online complaint i have was breakfast was cold each morning. The eggs and sausage cold not even room temp. They were sitting in the hot plate and still cold

8

Ron

Dec 19, 2025

·

Stayed 1 night

Hot breakfast lacked no meat options. Rest was ok. Had to turn air on in winter because room was too hot.

8

Kadidia

Sep 1, 2024

·

Stayed 1 night

Great service, breakfast buffet better than expected, 24-hour tea and coffee in lobby, clean. Gym and pool. Only issue is all single use dishware for breakfast, would love some reusable options. At least no styrofoam.

10

Lindsay

Dec 11, 2024

·

Stayed 2 nights

Great hotel! Loved the breakfast area and rooms were very clean!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$120
February	$126
March	$166
April	$139
May	$171
June	$164
July	$170
August	$139
September	$171
October	$163
November	$139
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $167	16 $183	17 $194	18	19 $328
20 $139	21 $158	22 $159	23 $159	24 $159	25 $268	26 $298
27 $150	28 $159	29 $159	30 $156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2 $426	3
4 $175	5 $162	6 $160	7 $158	8 $143	9 $251	10 $276
11 $178	12 $160	13 $160	14 $159	15 $160	16 $395	17 $436
18 $134	19 $142	20 $143	21 $143	22 $143	23 $266	24 $270
25 $134	26 $143	27 $143	28 $143	29 $142	30 $215	31 $215

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Mobility Accessible

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-In Shower)

Room, 1 King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Chicopee Springfield

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