Name: The Verve Hotel Boston Natick, Tapestry Collection by Hilton
Address: 1360 Worcester St, Natick, Massachusetts, United States of America, Natick, Massachusetts, United States of America
Rating: 8.13

What guests think

At The Verve Hotel Boston Natick, Tapestry Collection by Hilton, guests frequently praise the fun retro pop culture vibe, friendly staff, and convenient location by Natick Mall, while feedback on room condition, cleanliness consistency, and amenities is more mixed.

Many find rooms comfortable and at times spacious, but others note dated furnishings, thin walls, odors, or maintenance problems, and several miss in-room fridges or microwaves. Breakfast and the bar receive both compliments and complaints, with good meals and service contrasted by concerns about cost, coffee quality, and confusion over whether breakfast is included. Parking is straightforward and the area has plenty of dining and shopping, though reaching central Boston takes a drive or train. Expect a lively, convenient stay with variable room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site bar and breakfast venue are frequently enjoyed, and parking is free and convenient; several guests also liked the small marketplace. Some note an aging or dusty fitness room.

Related guest reviews

10

Jamila

Jan 21, 2023

·

Stayed 2 nights

Very nice place and staff. However, someone tried to break into my car on the first night. Will stay there again, but will park directly in front of door. They need more lighting in the parking lot

6

Mingzhu

Sep 25, 2024

·

Stayed 1 night

The equipment in fitness center is old and shaking while I am running. It needed to be replaced. Thank you so much

10

ann

Aug 23, 2024

·

Stayed 1 night

Nice place to stay. Friendly staff and great buffet breakfast.There was free and easy parking. I would definitely stay again.

6

Jessica

Jul 19, 2023

·

Stayed 3 nights

Verve was conveniently located but was in semi-rough condition. It seems that maintenance has fallen by the waist side. The gym was dusty and dirty and our hotel room walls were peeling (paint over water-damaged wallpaper never works or looks good). TV cable and entertainment system was lacking substantially for 2023. Staff was friendlier than other hotels we’ve stayed at nearby.

10

Roman

Sep 14, 2025

·

Stayed 2 nights

Great vibes, cool bar, friendly staff.

10

Amy

Jul 28, 2025

·

Stayed 1 night

This was possibly THE coolest hotel ive ever stayed at. The art and decor were vibrant and fun. My room was spacious, clean and comfortable. Wish there was a refrigerator. Thats my only complaint. Jade at the Violet Thorn was a delight.

8

Ralph

Sep 25, 2025

·

Stayed 3 nights

Decent hotel with a lot of dining and shopping nearby. Easy parking

10

paul

Aug 11, 2025

·

Stayed 2 nights

Nice easy check in process. Front desk staff was excellent. Room was very clean and spacious, bed was comfortable and shower was great. Small honor system store onsite with to go snacks and drinks. Small restaurant/bar and breakfast location was convenient. Tons of stores and things to do in Natick, convenient location on Route 9. Would highly recommend and return for future visits, well priced.

8

Michelle

Apr 21, 2025

·

Stayed 2 nights

Property was nice and clean. Loved that it had a marketplace open all the time. The rooms could use extra garbage cans.

10

Anita

Aug 11, 2025

·

Stayed 1 night

The food was good at the evening dining (though we can’t remember the name) and it was very good at the Pantry for breakfast as well. Service was great and the prices were reasonable.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property very clean, yet reviews also report dust, lingering odors, stained linens, mold, and occasional pests; housekeeping can be inconsistent.

Related guest reviews

10

Mary Ellen

Nov 6, 2025

·

Stayed 1 night

Loved this hotel, will stay again. Clean and friendly front desk staff.

4

Ben

May 19, 2025

·

Stayed 2 nights

The room had a bad odor. We didn’t bring it up with the front desk as we were short of time. Was room 515.

2

Brooke

Jul 13, 2023

·

Stayed 6 nights

Dirty room with used towels and bedsheets. Mouse seen in bar area.

6

Lynda

Jun 12, 2024

·

Stayed 2 nights

The room appeared to have not been used for awhile, dusty and a dirty washcloth on the floor. TV and some lights didn't work - had to have maintenance person fix. Rooms seemed in need of touch-up . Second room we were in had a cockroach on the wall.

6

barabra

May 25, 2024

·

Stayed 1 night

Well the hotel decor was beautiful but the room Are old and our bathroom was very dirty

4

Natasha

Oct 20, 2023

·

Stayed 1 night

Unfortunately, the stay was not as pleasant as I had hoped. The comforter was full of stains from some sort of red dye. The bathroom was somewhat falling apart, and the fan didn’t work out. The showerhead had buildup on it, and lastly, a spider crawled down from the ceiling to the bed.

4

Aya

May 21, 2025

·

Stayed 2 nights

Dirty and moldy.

10

Damixy

Jul 2, 2025

·

Stayed 2 nights

This hotel is highly regarded for its cleanliness and the friendliness of its staff. Based on positive feedback, it comes with a strong recommendation for those seeking comfortable accommodations.

4

Orville

Oct 21, 2024

·

Stayed 3 nights

Room was dirty with surfaces dust covered and carpet poorly vacuumed. Toilet didn’t flush properly. No mini fridge or microwave. Noisy with workmen doing noisy repairs right outside my door at 9:30am on Sunday morning. Fitness room was good.

10

Marie

Sep 27, 2025

·

Stayed 1 night

The room was amazing. Clean. Well cared for.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Guests often describe rooms as comfortable and sometimes spacious, but recurring notes cite dated furnishings, thin walls/noise, maintenance problems, and missing in-room fridges or microwaves; some also mention Wi-Fi or TV issues.

Related guest reviews

10

Eileen

Aug 9, 2025

·

Stayed 1 night

Decor was fun. Would have liked a small refrigerator in room.

6

Mark

Nov 7, 2025

·

Stayed 2 nights

Walls too thin and a bit noisy from other rooms and outside.

6

Analia

Oct 30, 2025

·

Stayed 1 night

to have a little fridge would be ideal!

8

Lawrence

Oct 8, 2025

·

Stayed 1 night

Great Stay in Natick MA. comfortable beds, quiet, very clean and a hot breakfast that was the best we have had in years. Outstanding. Give them a try.

6

Nancy

Apr 13, 2025

·

Stayed 2 nights

The hotel is old and definitely showing its age! They spent money on the esthetics but its lacking in general maintenance. They was no place to hang atowel in the bathroom and the handle to the door was broken. The furniture needs repainting and some replacing. It was a good location and had a lot of places to shop and eat.

6

Robert

Aug 11, 2025

·

Stayed 3 nights

This property is tired. Clean enough but in need of an update. It has a bizarre retro theme that is as unattractive as it is odd. It feels like a theme restaurant from the 1990’s that should have closed years ago.

2

Dennis

Sep 20, 2024

·

Stayed 2 nights

These are our complaints. 1. We were unable to access the WIFI 2. The TV was operable but we were unable to determine what was on any of the channels we could access 3. The clock showed an incorrect time, we were unable to correct it, and no where in the hotel were we able to get a clock that showed the right time. When we complained to the desk, someone would come, but could do nothing about the issue, would promise to check on it and return, but never did. Finally a manager arrived and even she couldn't help. We finally cancelled the 2nd night, but because we had no internet could not make other arrangements for a hotel. Had to impose on family for our 2nd night. All in all, a very unpleasant experience.

8

Susan

Apr 15, 2025

·

Stayed 1 night

Loved the imaginative pop-art, pop-culture vibe! Clean and new-feeling hotel. Room great, beds comfortable, shower nice and hot, Keurig with coffee and tea pods in room. Nice staff. Breakfast buffet high-quality but you have to pay extra, it's still worth it. DRAWBACKS: no mini fridge in room to keep things cold. Walls a little thin, can hear tv next door.

10

Olga

Jul 18, 2025

·

Stayed 2 nights

Fun decor! Really liked it.Staff was amazing and responsive! Lacked a microwave - it would have made it more comfortable.

6

Eric

Sep 22, 2025

·

Stayed 1 night

My wife and I only stayed for one night. The staff from checking to check out was amazing. Super nice, welcoming, and warm. The room was a bit dated and you can tell where they tried to update. It was clean but the tub was clogged so we took showers that turned into baths. Besides that it was a very pleasant stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful, with generally smooth check-in. A minority report unfulfilled requests, billing or refund issues, and occasional lapses in housekeeping or attitude.

Related guest reviews

10

Mary Ellen

Nov 6, 2025

·

Stayed 1 night

Loved this hotel, will stay again. Clean and friendly front desk staff.

2

Lara

Feb 27, 2025

·

Stayed 2 nights

Staff never fulfilled requests submitted in app, room didn’t even have a fridge, I checked out early on Saturday and they never completed that either. Thankfully I have the chat history as proof of the communication.

6

andrea

Jun 25, 2024

·

Stayed 3 nights

Good hotel . Parking lot and surrounding area a little strange. I also had charges to my card that were not mine. The hotel acknowledged their mistake and refunded the charges but it was unsettling that someone could charge to my card.

4

Anicia

Apr 6, 2025

·

Stayed 1 night

The hotel was extremely cool with all the retro decor and a really groovy atmosphere. However, through the Hilton App on the Hotel Guide under breakfast it says “Join us for a free breakfast in the lobby at Pantry, featuring a variety of signature favorites like Eggs Benedict. Available daily from 7:00AM-11:00AM.” To our surprise at the end of breakfast we were told it was $18 per person. Luckily after I explained to the worker that the app said otherwise we didn’t have to pay but it definitely turned us off. Then when it came to check out I got a second charge on my card for our stay. Hopefully the first charge when we checked in will come off my card and I won’t have to dispute it but for an already expensive stay I probably will not return here.

10

Orlando

Oct 5, 2025

·

Stayed 2 nights

Great customer service

6

Danielle

Aug 24, 2025

·

Stayed 1 night

The hotel was really cute. The man who checked us in I should’ve got his name. I don’t remember it but he was amazing. We picked this one because it was not that far from Gillette Stadium. my biggest issue is that I was woken up from an alarm making us evacuate the hotel with no idea what happened that I ended up just leaving.

10

Caroline

Jul 20, 2025

·

Stayed 3 nights

This hotel is beautiful and very clean. The staff is very friendly and accommodating. Zena was the best, she was friendly, professional and she would do anything to make sure you had a great experience and that you were comfortable. She went above and beyond to make sure our stay was pleasant. I totally loved Zena and all the staff at this hotel

2

Dennis

Sep 20, 2024

·

Stayed 2 nights

These are our complaints. 1. We were unable to access the WIFI 2. The TV was operable but we were unable to determine what was on any of the channels we could access 3. The clock showed an incorrect time, we were unable to correct it, and no where in the hotel were we able to get a clock that showed the right time. When we complained to the desk, someone would come, but could do nothing about the issue, would promise to check on it and return, but never did. Finally a manager arrived and even she couldn't help. We finally cancelled the 2nd night, but because we had no internet could not make other arrangements for a hotel. Had to impose on family for our 2nd night. All in all, a very unpleasant experience.

10

paul

Aug 11, 2025

·

Stayed 2 nights

Nice easy check in process. Front desk staff was excellent. Room was very clean and spacious, bed was comfortable and shower was great. Small honor system store onsite with to go snacks and drinks. Small restaurant/bar and breakfast location was convenient. Tons of stores and things to do in Natick, convenient location on Route 9. Would highly recommend and return for future visits, well priced.

6

Thomas

Jul 11, 2023

·

Stayed 1 night

The desk person was unable to work the computer, The room was not available at 3:50 PM "...since check - in is at 4:00 PM". Upon returning at 4:40 the supervisor assisting to was surly to us and others in line. Assigned room in a less desirable area and supervisor told maid to check with us. Television connection would disconnect if using local stations. Room thermostat would not allow temp in room to rise above 69*. General areas have become shop worn since our last visit. We would suggest go elsewhere.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Across from Natick Mall with many dining and shopping options and easy access to major roads and transit; handy for trips toward Boston or Gillette. A few note it is not close to downtown and mention dark areas of the lot.

Related guest reviews

10

Jamila

Jan 21, 2023

·

Stayed 2 nights

Very nice place and staff. However, someone tried to break into my car on the first night. Will stay there again, but will park directly in front of door. They need more lighting in the parking lot

10

Jorge

Jul 28, 2024

·

Stayed 4 nights

The parking has no lights beyond the front area, this makes the rest too dark, and it makes it feel unsafe, even when it's not. I loved that each floor has fun themes! Also the Included breakfast was great. I think this is a great option to stay in Natick!

10

Kathleen

Apr 15, 2025

·

Stayed 2 nights

College tours with son. Great stay, extremely comfortable. Quiet and easily accessible to Boston or rail lines. Highly recommend.

10

Anya

Sep 26, 2025

·

Stayed 3 nights

Really clean with a super cute and quirky vibe! The parking was very convenient and it was only a 5 minute uber ride to the commuter train into Boston! I will absolutely stay here again on my next Boston trip! (Also, pro-tip for others planning on staying here for a Boston trip, you can get a weekend pass for the commuter line for $10)

10

Mary Ellen

Jun 7, 2024

·

Stayed 1 night

We always stay here when we fly into or out of Logan. It is so conveniently located near the Logan Express garage, and there are numerous places to eat nearby.

10

Ashley

Jul 10, 2025

·

Stayed 1 night

Great location across from the mall and close to restaurants

10

EMRE

Sep 23, 2025

·

Stayed 2 nights

Nice and clean rooms, it takes 25 minute to drive to Boston city center and located next to many shops, has a large parking area. I recommend this place.

8

Mrinmoy

May 24, 2025

·

Stayed 2 nights

Good location with easy access to Rt9 and mass Pike.

8

Laura

Oct 3, 2025

·

Stayed 3 nights

Perfect location for visiting family in Matcik. Appreciated easy access to many restaurants and shopping

8

Ralph

Sep 25, 2025

·

Stayed 3 nights

Decent hotel with a lot of dining and shopping nearby. Easy parking

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the bar draw both praise and criticism: several enjoyed tasty meals and service, while others found breakfast mediocre or costly, disliked the coffee, or were confused about whether it was included.

Related guest reviews

10

Peter

Mar 17, 2024

·

Stayed 1 night

We booked our room on the fly after leaving another hotel just down the road (it was so filthy we could not stay). We were very pleasantly surprised by The Verve. We arrived to a loud and bustling lobby (2 bar mitzvah were going on. The bustle quoted down by 10 pm. ). The hotel was 'a delight for the senses' according to my partner. It was beautifully, carefully, playfully designed and decorated with a late 20th century pop culture theme. We enjoyed a late easy dinner in the bar, then spent 15 minutes wandering the public spaces enjoying the vibe. My only complaint is a less than stellar breakfast buffet with premade pancakes and fake eggs. Otherwise, we loved The Vibe, and will return the next time we need a hotel in the area.

2

Marcelo

Oct 29, 2023

·

Stayed 1 night

on the website it said that breakfast was included and when I went, they told me that breakfast was not included, false advertising

8

Lawrence

Oct 8, 2025

·

Stayed 1 night

Great Stay in Natick MA. comfortable beds, quiet, very clean and a hot breakfast that was the best we have had in years. Outstanding. Give them a try.

4

Anicia

Apr 6, 2025

·

Stayed 1 night

The hotel was extremely cool with all the retro decor and a really groovy atmosphere. However, through the Hilton App on the Hotel Guide under breakfast it says “Join us for a free breakfast in the lobby at Pantry, featuring a variety of signature favorites like Eggs Benedict. Available daily from 7:00AM-11:00AM.” To our surprise at the end of breakfast we were told it was $18 per person. Luckily after I explained to the worker that the app said otherwise we didn’t have to pay but it definitely turned us off. Then when it came to check out I got a second charge on my card for our stay. Hopefully the first charge when we checked in will come off my card and I won’t have to dispute it but for an already expensive stay I probably will not return here.

10

Sam

Jul 27, 2024

·

Stayed 1 night

The decor on the interior is very cool. Retro, lava lamps, nice art, the whole nine. Rooms were very well kept. The breakfast buffet was better than expected.

8

Lloyd

Sep 6, 2024

·

Stayed 1 night

It’s a great place to stay if you need something near Logan airport… However, the breakfast food was very stale, and the hot food was like warm. So it was almost $20 for a below average breakfast. If you stay here, make sure you eat someplace else.

8

D Lachlan

Oct 19, 2025

·

Stayed 3 nights

Please, please get better coffee. 3 guests asked me where Dunkin’ Donuts was as I was bringing it back to the hotel. It’s really bad……

10

Deborah

Jun 13, 2025

·

Stayed 2 nights

Great location! Had breakfast at the Pantry. Drinks and small plates at Violet Thorn. Wonderful decor throughout.

10

Roman

Sep 14, 2025

·

Stayed 2 nights

Great vibes, cool bar, friendly staff.

10

Anita

Aug 11, 2025

·

Stayed 1 night

The food was good at the evening dining (though we can’t remember the name) and it was very good at the Pantry for breakfast as well. Service was great and the prices were reasonable.

Was this helpful?

AI-generated summary based on recent guest reviews

The Verve Hotel Boston Natick, Tapestry Collection by Hilton.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Verve Hotel Boston Natick, Tapestry Collection by Hilton

Have a question?

The Verve Hotel Boston Natick, Tapestry Collection by Hilton