Name: Hampton Inn Boston Natick
Address: 319 Speen St, Natick, Massachusetts, United States of America, Natick, Massachusetts, United States of America
Rating: 8.33

What guests think

Hampton Inn Boston Natick draws frequent praise for friendly, helpful staff, a convenient location near Natick Mall and major roads, and a generally satisfying free breakfast and parking, while numerous reviews note dated décor and wear across the property.

Room feedback varies: many found them spacious and comfortable, but others reported noise from hallways or HVAC, inconsistent mattress comfort, maintenance issues like slow drains or faulty fixtures, and that some rooms lack a refrigerator or microwave. The attached Skybokx sports bar is a frequent plus for dining and entertainment, though a few guests encountered closures or service hiccups. Cleanliness is often rated well, yet several reviews cite stale odors or spotty housekeeping. Expect a convenient, good-value stay in an older, well-run property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are functional but dated. Free on-site parking is common and generally easy, though it can be limited at times; there’s a small gym noted as 24/7 and an attached sports bar, with some elevator and accessibility concerns.

Related guest reviews

6

Steven

Jan 29, 2024

·

Stayed 1 night

Stephen @ Check In was great. He got things off to a good start. The room was a little run down -- one of the wall mounted soap dispensers was just stood-up in the corner of the shower and no longer attached to the wall. The fact that there is no USB plug-in on BOTH sides of the bed was disappointing. The bed was comfortable and sheets and towels were clean. I used gym on Friday morning and noted that the seat for the Peloton moves horizontally (despite stopping my ride and tightening it). You might one to have someone check the tightening bolt or the shaft of the horizontal and/or order a new seat mounting shaft. We had coffee in the lobby on Thursday afternoon and it was dreadful.... truly dreadful. My aunt was also staying with you, and she struggled a bit on the stairs going up/down to the breakfast area. I saw a ramp outside, but that's just not practical in the winter. This isn't our first stay -- won't be our last -- as we have family in Natick. Hope these comments are helpful.

10

Betsy

Jun 10, 2024

·

Stayed 1 night

The property was clean. Slightly outdated. Good free breakfast. Surprised there was no laundry. Front desk was friendly.

10

Verna

Nov 3, 2025

·

Stayed 1 night

The front desk staff were very welcoming. The breakfast area is large and very nice. Plenty of easy parking. Some parts of the hotel are visibly a little old but the important things: shower, comfy beds, climate control, were fine.

10

Heather

Dec 28, 2022

·

Stayed 1 night

Friendly front desk staff. Clean, well kept. Lots of handicapped parking Not a wheelchair friendly hotel though. Bathroom so small mom couldn’t bring her walker into the bathroom…and actually use the it. Should have a warning about that. I had to help her (a lot). Very hard. (No handicapped rooms so I came with my own bed rail and portable bars for the toilet. Thank God. The would be a good/easy thing to have on hand to help elderly who use walkers but aren’t wheelchair bound. Would be a huge differentiator for elderly/handicapped customers. And you had to go down stairs to access breakfast !?!? If the was an elevator around to help, it wasn’t obvious. I got and brought or tiny trays up (in two trips). Not ideal. And no refrigerator.

10

Laura

Sep 26, 2025

·

Stayed 3 nights

Repeat customer. I'm very grateful for the gym equipment, and that it's open 24 hours. Breakfast is good, and everything in the room was comfortable and was in working condition. I would like to have the option of not getting new towels and linens every day to save water and energy.

10

Alfred

Nov 25, 2023

·

Stayed 3 nights

Decent place, live band Fri, Sat, good friendly staff. Lack of EV chargers an issue.

10

Daniel

Sep 28, 2025

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Stayed 1 night

Limited parking. They hotel seems tired and perhaps a bit outdated...carpet, furniture, etc.

6

Samuel

Jun 26, 2025

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Stayed 3 nights

Old, moldy elevators, need to remodel, replace them. The carpet on my floor was wet and had a smell to it. The breakfast was ok but the juices from the machine didn't taste too good.

8

Kierstn

May 25, 2024

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Stayed 3 nights

The safety inspections in the elevators have haven’t out since February

6

Michael

Jun 26, 2025

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Stayed 1 night

I found it difficult to move my stuff on the cart from my car into the hotel-the sidewalks lack access points for the wheeled cart

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Cleanliness

Many guests report clean rooms and public areas, but feedback is mixed. Recurring issues include stale odors, clogged drains, and occasional housekeeping misses.

Related guest reviews

4

Xavier

Aug 10, 2025

·

Stayed 2 nights

The king suite is outdated. Shower door off the hinges, visible damage to the ceilings, unnecessary kitchen space, couches were stained and uncomfortable, the decor is very outdated, the bathroom had pee stains on the lid.

6

diane

Aug 8, 2025

·

Stayed 2 nights

needs a re-fresh!!! rooms are not clean

8

Jennifer

Jul 28, 2025

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Stayed 3 nights

Room had a bad smell to it, became nose blind to it once in for a while, but unfortunate upon entering. Room 436

10

Susan

Nov 29, 2025

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Stayed 1 night

Always consistent quality of room - cleanliness and comfort!

4

Erika

Sep 6, 2023

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Stayed 2 nights

This was our second stay. We decided to stay because of the convenient location across the street from the mall and in close proximity to other shopping areas. We were very disappointed in the room, however. There was some debris in the sheets that grossed me out. Seems like housekeepers just made the bed as is vs preparing it for new guests. I put my clothes in a bag to keep them from contaminating anything else. The towels were not placed nicely in the bathroom and there were not enough. Again, it looked like someone was there before us. The tub faucet was also leaking so there was a pool of water sitting in it by time we arrived. Not sure if it was cleaned before our arrival either. Although our first stay there was good, we won’t ever go back to after this second visit. The front desk staff was nice and those attending to the food at breakfast were very attentive and hard working.

10

Stephen

Dec 13, 2025

·

Stayed 1 night

Clean room , friendly staff

8

Tina

Oct 3, 2025

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Stayed 1 night

Room was comfortable, however bathroom wasn’t very clean & the sink didn’t drain well. Breakfast was great!

4

Usman

Jul 25, 2024

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Stayed 1 night

Bathroom stinks, some kind of damp smell..

6

Gabriel

Sep 20, 2024

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Stayed 1 night

This property has a restaurant and is nearby a grocery story and other shops. The room was mostly clean, save for the hand smudges on the coffee table and a former guest's garments behind a dresser.

6

Nilsa

Apr 24, 2025

·

Stayed 1 night

The room was not as clean as it should’ve been. The bedding had a weird smell to them. I was scratching all night. The mattresses were very uncomfortable. My family and I woke up with back pain. The shower was not working properly. The tub kept clogging up. We had to keep raising the stopper while bathing. The only good thing about my hotel stay was the front desk staff. They were very pleasant, professional and welcoming.

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Rooms

Rooms are often spacious and comfortable, but décor and furnishings feel dated. Noise from hallways/connecting doors or HVAC, variable mattress comfort, some maintenance quirks, and the absence of a fridge/microwave in some rooms are noted.

Related guest reviews

4

Emily

Jun 11, 2024

·

Stayed 1 night

Booked a room with a fridge, yet my room did not have one. Dated rooms, my comforter smelled like cigarettes. Doors had about an inch - inch and a half of open space at the bottom so you can see anyone walking by and hear anyhting in hallway. Never seen this at a hotel I have stayed at - also felt that could be a safety concern as anyone could slide something under the door and access your room if they had the right tools.

2

JING

Aug 25, 2025

·

Stayed 2 nights

The worst Hampton Inn I’ve ever stayed in. The facilities are outdated and the carpet was dirty. I was placed in a room with connecting doors on both sides, which made the noise from neighboring rooms very noticeable. I could clearly hear a woman on the phone for over an hour—not only was it disruptive, but it also made me feel uncomfortable about her lack of privacy. I cancelled on my extra days and moved out to another hotel.

8

Joseph

Sep 25, 2024

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Stayed 2 nights

Place met my expectations. Decent room, but surprised there was no refrigerator?

6

Lin

Jun 21, 2024

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Stayed 2 nights

The AC unit in the room is too loud!

6

Thomas

Nov 10, 2025

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Stayed 1 night

The room was dated and there was no microwave or fridge even though other rooms have them and they’re on the websites. The tub stopper was broken and the phone buttons didn’t work. The front office staff however was incredibly kind and professional.

10

David

Oct 7, 2024

·

Stayed 5 nights

We were on the 7th floor, and what a view! Room cleaned every day.

6

John

Sep 29, 2024

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Stayed 2 nights

Staff was very attentive and helpful. But I was assigned (without request) a handicap room, minimal conveniences. Lighting (3 dim lamps) was so poor I couldn’t see content of my suitcase. No usb charging access, and plugs were too worn to hold my chargers. Sink barely drained, so I had to keep turning off water to brush my teeth.

8

Wendie

Jun 30, 2025

·

Stayed 2 nights

This hotel needs a renovation. The mattresses were uncomfortable and the pillows werent firm enough. The free breakfast was under par. We tried the restaurant. The food was good and we should have had that quality for breakfast. The bathroom had a screw loose in the shower. The faucet was too far away from the front of the sink. It was hard to brush teeth or wash my face. The toilet was so short, close to the ground a I'm a short person. Overall the short stay was below average. Not the same quality as any other Hilton ive stayed at.

8

Marcia

Oct 12, 2025

·

Stayed 2 nights

Room was a standard Hampton Inn king room but when I pulled the blanket down, the fitted sheet was not in the bed. I called front desk and a man came and handed me a set of sheets. I guess I had to make the bed but the fitted sheet did not fit so I called again. This time the man came in and he had to try several sheets before one would fit. We stayed 2 nights but if we had stayed another, that sheet would have popped off. We usually stay at Hampton Inns and have good luck. At least the man was pleasant about it.

10

Michelle

Aug 29, 2025

·

Stayed 2 nights

The property was very nice. The beds and pillows were incredibly comfortable! My only negative is that there’s no small refrigerator in the room

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Service

Staff are frequently praised as friendly, welcoming, and helpful. Some reviews report lapses such as unwelcoming interactions, slow or missed housekeeping, check-in delays, or key-system outages.

Related guest reviews

2

Allison

Mar 26, 2025

·

Stayed 3 nights

I expected better. It's not the best hotel but I just found the staff to be creepy and unprofessional. I am standing behind that stance. The manager was great, he cared, he wanted to hear what I had to say which meant the world to me. I think he will take what I said and work on it, he seems like he wants his staff to do better. I just didn't find the staff to be professional and hornable. I think they all should focus on work and nothing else, they shouldn't involve themselves in things that are not their business.

2

Thanh Van

May 17, 2024

·

Stayed 1 night

I got there at 4 PM and they still didn’t have our room ready. Check-in time was 3 PM. They just told me to wait without apologizing or anything.

8

Gerald

Jul 26, 2024

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Stayed 2 nights

With the data breach on Friday we could not get keys for the room and a staff member had to go with each guest to get into the room. That became a problem as one staff member for about 400 rooms.

8

Rudy

Dec 22, 2025

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Stayed 4 nights

Staff were great, polite, helpful.

10

Jesse

May 23, 2024

·

Stayed 1 night

Raven always makes us feel as home! The whole staff is great though. We stay here 12-15x a year and never have had an issue yet going back 4 years.

10

Laura

Sep 26, 2025

·

Stayed 3 nights

Repeat customer. I'm very grateful for the gym equipment, and that it's open 24 hours. Breakfast is good, and everything in the room was comfortable and was in working condition. I would like to have the option of not getting new towels and linens every day to save water and energy.

2

Ryan

Sep 28, 2025

·

Stayed 3 nights

The hotel is normal, but the overall service is terrible especially when there is some dispute,

6

Taina

Sep 22, 2024

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Stayed 2 nights

The room had a foul order they did change my room but to one king bed and a sofa bed rather than the 2 double I wanted for 2 adults 3 kids. A staff member took a picture of my baby while I wasn’t looking thankfully my older child told me and I told her to delete it

10

Anthony

Jul 12, 2025

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Stayed 3 nights

Front desk & cleaning employees were all very friendly and helpful.

4

KURT

May 14, 2024

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Stayed 2 nights

3 rooms booked. One had clump of hair in the tub and used towel on the floor upon arrival. Another was OUT of shampoo. Asked a staff member cleaning rooms on our floor about the shampoo, he said he didn\'t have any. Shampoo remained empty the length of our stay. Advised front desk about all this upon check-out, and their response was not "Oh, I apologize" , it was "How many people did you ask?". I stay at Hampton Inns with some frequency, this experience is surely at the bottom of the list.

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Location

Very convenient for the Natick Mall, dining, and access to the Mass Pike/Boston. Some guests found the roads busy with tricky turns and less pedestrian-friendly access.

Related guest reviews

8

Liliam

Mar 18, 2025

·

Stayed 2 nights

On and off exit hard but I guess you get used to it.

10

DEBORAH

Jul 24, 2024

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Stayed 1 night

The hotel is fine, it's located off a busy road that requires close attention to make the correct turns. Very clean and comfortable.

10

Susan

Oct 15, 2025

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Stayed 1 night

Great location off the Mass Pike, easy access to Boston with out the added expense of paying to park. Lots of restaurants and shopping too. Breakfast buffet is an extra perk that allows for a seamless morning when you’re on the go.

10

Linda S.

Jan 1, 2025

·

Stayed 6 nights

Conveniently located to the mall and towns nearby.

10

RAYMOND

Jun 11, 2023

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Stayed 1 night

Easy access location

10

Susan

Sep 4, 2024

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Stayed 4 nights

Spacious suite. Polite staff. Plenty of parking. Near stores and restaurants-we were dropping a kid for college in Boston so convenient to be able to buy odds and ends. Easy drive into Boston.

8

Genevieve

Sep 30, 2025

·

Stayed 2 nights

This is a really good, clean and friendly hotel. Its just in a busy area and the roads are sort of hard to navigate (but I dont drive in the Boston area very often!) staff was really friendly, I'd stay there again if i need to visit the area

4

Kelly Anne

Apr 7, 2024

·

Stayed 1 night

Check in was smooth, unfortunately i was put in a room that smelled of cigarette smoke. They quickly changed my room when i explained which was terrific. The hotel is dated. There is a grocery store within walking distance which is handy.

8

Fei

Jun 18, 2025

·

Stayed 1 night

Consistent quality, very large dining room. Decent breakfast. Very close to Natick shopping mall.

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Dining

Breakfast is commonly described as good with plenty of options and seating, though a minority found it underwhelming or had issues with coffee/juice or wait times. The attached Skybokx sports bar earns many positive mentions, with occasional closure or service hiccups.

Related guest reviews

6

joseph

May 4, 2024

·

Stayed 2 nights

Worst "Free" breakfast I have ever had at any hotel.. Cheesy, sadly presented, and all the foods I tried were tasteless and sub par. Lousy coffee. Prepared cooked foods we cold. Left a bad taste in my mouth literally. On the second morning I skipped it totally and went elsewhere to eat breakfast.

10

Verna

Nov 3, 2025

·

Stayed 1 night

The front desk staff were very welcoming. The breakfast area is large and very nice. Plenty of easy parking. Some parts of the hotel are visibly a little old but the important things: shower, comfy beds, climate control, were fine.

10

Juan

Aug 31, 2025

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Stayed 2 nights

Great breakfast and staff

10

Rosa DC

Nov 20, 2023

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Stayed 1 night

Wonderful stay and enjoy the on-site SkyBox Restaurant. Best short ribs shepherd’s pie I have ever had.

10

Benjamin

Oct 28, 2024

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Stayed 1 night

Do not sleep on the attached restaurant, food was great!

8

Tammy

Mar 3, 2025

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Stayed 1 night

Was not expecting the restaurant to be closed because we called to make sure it would be open when we were in our way. We were told the kitchen was open until 11:30. We arrived before 11 and it was closed. They said the last cook was injured and went home, but what respectable restaurant has only one person scheduled in the kitchen.

8

Wendie

Jun 30, 2025

·

Stayed 2 nights

This hotel needs a renovation. The mattresses were uncomfortable and the pillows werent firm enough. The free breakfast was under par. We tried the restaurant. The food was good and we should have had that quality for breakfast. The bathroom had a screw loose in the shower. The faucet was too far away from the front of the sink. It was hard to brush teeth or wash my face. The toilet was so short, close to the ground a I'm a short person. Overall the short stay was below average. Not the same quality as any other Hilton ive stayed at.

10

Ted

Jul 16, 2025

·

Stayed 1 night

Easy check in. Great staff. Great bar. Nice room. Always our favorite hotel.

10

Brooke

Aug 27, 2025

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Stayed 1 night

Parking was easy and free on site. The room was clean and we enjoyed the complimentary breakfast.

10

JOSEPH

Apr 5, 2024

·

Stayed 1 night

Love the breakfast and the Skybox bar

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AI-generated summary based on recent guest reviews

Hampton Inn Boston Natick.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

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Optional extras

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Hampton Inn Boston Natick