Name: Best Western Gaylord
Address: 1201 West Main Street, Gaylord, Michigan, United States of America, Gaylord, Michigan, US
Price range: $76–$182 per night
Rating: 8.63

What guests think

Across recent reviews, Best Western Gaylord earns consistent praise for clean, comfortable rooms, friendly staff, and a convenient location near the interstate, with a popular pool and hot tub that add value for families and road-trippers.

Common drawbacks include an aging building with uneven maintenance—reports of hot tubs out of service, overchlorinated pools, broken entry doors or ice machines, key-card glitches, and occasional noise from thin, creaky floors. Breakfast feedback is often positive but can be inconsistent, with occasional shortages, limited choice, or a cramped area at busy times. Expect a straightforward, budget-friendly stay focused on cleanliness, convenience, and friendly service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The indoor pool and hot tub are popular, though guests repeatedly mention outages, lukewarm water, overchlorination, and slippery floors. Parking can feel tight during trailer season, and some maintenance issues appeared (broken entry doors/ice machine, aging treadmill).

Related guest reviews

8

Melinda

Jul 21, 2025

·

Stayed 1 night

Pool was a perfect temp as was the hot tub. Breakfast was great.

10

linda

May 12, 2025

·

Stayed 1 night

We loved the pool and hot tub! (although the tiles to walk on can be slippery). Check in was easy, plenty of outlets to plug in devices. Many chain restaurants nearby.

10

Andrea

Nov 17, 2025

·

Stayed 1 night

Clean, helpful and friendly staff, great breakfast and amazing pool and hot tub, i have no complaints at all.

10

Alicia

Jan 30, 2025

·

Stayed 4 nights

Breakfast was delicious, the pool and hot tub was nice relaxing, and parking was a little tight with all the snowmobile trailers there.

8

Marty De

Nov 3, 2023

·

Stayed 2 nights

The door in the middle of the building was broke. You could exit the door but not enter it. The ice machine was broke also on the first floor. If you wanted ice you had to go up the stairs to the second floor to get ice

8

Eric

Jun 9, 2025

·

Stayed 1 night

Hot tub was broken down and parking lot looked sketchy, but was pleasantly surprised by cleanliness of the room.

8

Brandon

May 5, 2025

·

Stayed 1 night

Possibly the best value for the money in terms of a hotel I've had in a long time. The only complaint I have is the pool was overchlorinated and it got my girlfriend sick, but everything else was great.

10

Andrea

Nov 16, 2025

·

Stayed 1 night

Clean room, plenty of parking, good breakfast, the hot tub was really hot and felt amazing! 10/10 recommended also, staff are super nice and helpful!

10

Eliza

Jan 24, 2024

·

Very nice. Besides the treadmill dying.

8

Mario

Sep 19, 2025

·

Stayed 1 night

inside pool and hot tub needs upgrade.. Parking lot and landscaping needs curb appeal. Lobby coffee cold and replenish fruit more often.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently described as very clean and well kept. A few reports note lapses or wear in public areas (worn carpets, peeling ceilings) and occasional issues like insects or a missed item.

Related guest reviews

10

Gayle

Sep 28, 2025

·

Stayed 3 nights

This hotel was the cleanest hotel i have ever stayed at hands down. The girls were so nice at check in an it was quiet also. Good breakfast every morning, not just fruit an bagels. Full breakfast. Would recommend to anyone staying in Gaylord.

10

Leslie

Aug 1, 2024

·

Stayed 3 nights

Very well run, so clean and well-maintained by the cleaning staff. The king rooms we had had really nice seating areas plus a desk, refrigerator and microwave. The bathrooms were updated and very clean. The cleaning staff were very helpful and went out of their way to handle any request.

10

Janet

Sep 22, 2025

·

Stayed 1 night

Clean

8

Colleen

Oct 11, 2025

·

Stayed 2 nights

Needs new carpet in hallways. Carpet looks old and torn.

10

Clifford

Sep 20, 2025

·

Stayed 1 night

Front desk girl was great, parking lot was not very clean and hallways were dirty. But the room is very clean and comfortable

8

Peter

Feb 13, 2023

·

Stayed 1 night

The facility was clean. There was a second sink outside of the bathroom, which let two people clean up at the same time. The side parking was limited and a bit "industrial". The breakfast was very good compared to similar motels. We\'d stay again.

10

Donald

Apr 25, 2024

·

Stayed 1 night

Very impressed with the cleanliness of the entire building and our room. Would definitely recommend and will stay here again if I am in the area.

10

Sarah

Jun 15, 2025

·

Stayed 2 nights

Overall the stay was great. The staff were super friendly and went above and beyond. We were in a Jacuzzi room. The Jacuzzi could have been a little bit cleaner than it was when we got there. Actually, the entire room could've been a little bit cleaner. It wasn't nasty or anything. Just a dirty cup left next to the bed on the ground between the bed and table. The bed and pillows were super comfortable. We would definitely stay again.

4

Gretchen

Sep 1, 2023

·

Stayed 1 night

Found ants in our room in the bed

4

Joseph

Jun 25, 2025

·

Stayed 4 nights

Clean but in desperate need of repairs. Ceiling was literally peeling off and multiple patches in other areas of the ceiling were visible

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with practical layouts (extra sink, suites). The building shows its age with thin, creaky floors, occasional noise or dated features, and sporadic in-room maintenance quirks.

Related guest reviews

4

Shreekala

Aug 3, 2024

·

Stayed 1 night

The walls and ceiling were paper thin and creaky. I stayed for a night hoping to sleep after a long drive. Unfortunately all night, the people above seemed to be awake and walking around, which because of how thin and old and creaky the floorboards were felt like someone was thumping me on my head. It was impossible to ignore and you have to have been there to believe how unbelievably loud it was. Everything else from cleanliness, room size, amenites, to staff, and the breakfast was great!

10

Barry

Nov 4, 2024

·

Stayed 2 nights

Reasonable price and very nice room layout.

8

DEBORA

Sep 1, 2025

·

Stayed 1 night

Needs some updating

8

James

Jul 7, 2024

·

Stayed 1 night

Creaky floor above our room. Hallway sounds carried into our room.

6

Mike

Jul 15, 2024

·

Stayed 3 nights

Older building starting to show its age. Floors upstairs creaked making noise downstairs.

8

Jeffery

Jul 29, 2024

·

Stayed 1 night

Very clean rooms and comfortable beds. Noisy in-room air conditioner. Exterior door near our room did not lock. Good overall stay, though.

10

James

Oct 16, 2025

·

Stayed 1 night

The room was very comfortable and clean.

10

Michael

Aug 29, 2024

·

Stayed 1 night

We really liked the size and layout of the room, and it was spotlessly clean.

10

Michael

Aug 29, 2024

·

Stayed 1 night

We loved the size and layout of the room.

6

Maureen

Aug 21, 2025

·

Stayed 1 night

Didn't like the soft mattresses and the climate system in the room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and responsive, especially at breakfast and the front desk. Some guests reported check-in or key-card errors, limited housekeeping/towel replenishment, or difficulty reaching staff.

Related guest reviews

10

Lisa

Jul 9, 2024

·

Stayed 1 night

The staff was very friendly and thorough upon check in! The lemon ice water in the lobby was kept fresh and was a such a nice perk! The hot tub was perfect and the staff was kind enough to leave it open a few minutes longer since we were a late check in! Greatly appreciated!! The breakfast had many options, was very tasty, and kept well stocked!! The woman in charge was excellent! The room was the cleanest hotel room I’ve been in, in a long time! It is obvious housekeeping takes their jobs seriously!! Thank you very much! We will definitely stay here again!!

10

eric

Aug 2, 2023

·

Stayed 4 nights

Great room for the price. Front desk staff was very helpful.

8

Sandra

Jan 4, 2026

·

Stayed 1 night

The room was clean and the staff were very friendly and helpful! We had trouble with the heat and the front desk person helped us right away. She checked back a short time later to make sure all was well. Much appreciated.

10

Cameron

Oct 22, 2025

·

Stayed 2 nights

Everything was great, from check into service while at hotel and even check out. Well done

2

Patricia

Jul 6, 2025

·

Stayed 2 nights

Staff AWOL. Could not get towels. Short staffed and did not clean room. Had to use tiny towels from the pool area. Dead bolt ripping off the wall.

10

Bonnie

Sep 11, 2025

·

Stayed 1 night

The front desk staff and the young lady with blonde ponytail in breakfast room. Both were very good and personable. Wonderful experience

4

Eric

Jul 23, 2025

·

Stayed 4 nights

Well, room rates suddenly changed from a flat rate per day to a variable rate after I booked the room, not unusual. But the complete lack of maid service, inability to get a clean towel or new bar of soap is also a problem. Upside was that breakfast okay and the front desk help was nice.

10

Charlie

Jun 6, 2024

·

Stayed 1 night

Great front counter staff

10

John

Oct 24, 2024

·

Stayed 1 night

Key access failed on night of check in. Had to be let into room by Brianna. Not informed of when problem was resolved, but apparently was by morning. However, key access to entry door most convenient to our room did not work the next morning. Exceptionally clean. Breakfast room and contents excellent. Staff

2

Elizabeth

Feb 5, 2023

·

Stayed 1 night

Well, we were given keys to a room that was occupied with a couple in their bed with beers in the room which my son walked in upon. And then while complaining to the front desk, my partner was threatened to have the police called upon him for complaining about the service. Absolutely horrible experience and we checked into a nearby hotel for the night.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient just off the highway and close to restaurants and shopping. Some outside traffic or truck-stop noise is reported.

Related guest reviews

10

Richard

Jun 17, 2024

·

Stayed 1 night

Very clean and comfortable room. Only negative is, it was next to a truck gas stop, with plenty of outside noise. Breakfast was very good.

8

Michael

Nov 12, 2023

·

Stayed 3 nights

Convenient access to and from the highway. Lots of shopping and dining options nearby.

10

John

Jun 4, 2024

·

Stayed 1 night

Very nice hotel for a traveler. All staff were friendly. Easy to access from I-75. I will come back nest time if I stay in the area.

8

Amy Jo

Jul 21, 2025

·

Stayed 1 night

Good location. Close to shopping and restaurants.

10

Amy

Sep 5, 2025

·

Stayed 1 night

Great location off the highway in a really fun resort town

8

Reinnier

Oct 6, 2025

·

Stayed 1 night

All around great location and convenient to many options. Price was right.

10

BONNIE

May 26, 2024

·

Stayed 2 nights

Conveniently located with plenty of restaurants and shopping near by.

8

Randall

Nov 24, 2025

·

Stayed 1 night

Nice and easy access off the interstate. Clean and enjoyable

10

Jacob

Feb 28, 2025

·

Stayed 1 night

Right off the highway, right in the middle of Gaylord

10

David

Aug 31, 2025

·

Stayed 1 night

Good location, clean, friendly staff. Breakfast was decent too.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often considered good with hot options and attentive attendants, but consistency varies—at times items run out, choices feel limited, or the area feels crowded. Overall sentiment leans positive.

Related guest reviews

10

Lisa

Jul 9, 2024

·

Stayed 1 night

The staff was very friendly and thorough upon check in! The lemon ice water in the lobby was kept fresh and was a such a nice perk! The hot tub was perfect and the staff was kind enough to leave it open a few minutes longer since we were a late check in! Greatly appreciated!! The breakfast had many options, was very tasty, and kept well stocked!! The woman in charge was excellent! The room was the cleanest hotel room I’ve been in, in a long time! It is obvious housekeeping takes their jobs seriously!! Thank you very much! We will definitely stay here again!!

6

Marta

Feb 19, 2024

·

Stayed 1 night

Hotel is nice, breakfast area is too small and for about 15 min during breakfast time on Sunday there was no food as it was only one lady in the kitchen and she wasn’t able to handle everything by herself.

8

Savannah

Oct 26, 2024

·

Stayed 1 night

Breakfast was limited-they were clearly out of things that would normally be in the cooler and OJ is the only juice option. Hotel was clean. Pool hours are better than some other hotels.

10

Joseph

Oct 7, 2025

·

Stayed 1 night

claen rooms and nice breakfast.

10

Adam

Aug 17, 2025

·

Stayed 1 night

Staff was very helpful, location was phenomenal and the breakfast was the best I’ve had at a hotel! Great job! We will be back!

10

Rychelle

Oct 21, 2023

·

Stayed 1 night

We were very happy with our stay. Check in was easy. Our room was nice. Beds comfy. Nice TV. Enjoyed the pool and hot tub. Breakfast room was AWESOME. The selection of foods were impressive. Honestly, we are used to pre-packaged muffins, cereal, maybe fruit. This hotel offered hot sausage patties, eggs, biscuits and sausage gravy, juice, and the usuals. The lady who took care of the breakfast room was VERY PLEASANT and stayed on top of everything. I also felt the housekeeper w/ the baseball cap was very polite.

10

Chad

Aug 3, 2025

·

Stayed 1 night

Great continental breakfast

10

Andrea

Nov 16, 2025

·

Stayed 1 night

Clean room, plenty of parking, good breakfast, the hot tub was really hot and felt amazing! 10/10 recommended also, staff are super nice and helpful!

8

Julie

Nov 17, 2025

·

Stayed 1 night

Our room nice clean. Pool area was nice but the hot tub was not hot enough. Breakfast descriptions on room info were not met. There was not any eggs or meat available as described.

6

Iza

Feb 26, 2024

·

Stayed 2 nights

the only thing that has gotten worse in this hotel is the breakfast. It used to be better, there was more to choose from, but now, unfortunately, it is not. I know people are starting to complain about this

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$83
March	$83
April	$94
May	$108
June	$162
July	$180
August	$188
September	$116
October	$112
November	$83
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $152	15 $156	16 $160	17 $147	18 $143	19 $147
20 $89	21 $110	22 $132	23 $133	24 $132	25 $132	26 $132
27 $96	28 $82	29 $89	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $139	3 $142
4 $89	5 $89	6 $82	7 $83	8 $89	9 $152	10 $182
11 $106	12 $89	13 $90	14 $89	15 $89	16 $111	17 $111
18 $85	19 $85	20 $76	21 $85	22 $85	23 $91	24 $93
25 $80	26 $80	27 $80	28 $80	29 $80	30 $95	31 $95

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible

Suite, Multiple Beds, Kitchen

Standard Room, 2 Queen Beds, Microwave

Standard Room, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Gaylord

Have a question?

Considering this hotel for your Gaylord trip?

Prices for upcoming dates