Is parking available at the property?

Yes, self-parking is available for free on-site. The parking is wheelchair accessible.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:00 AM to 9:30 AM for a fee, which ranges from approximately USD 5 to 20 per person.

What are the standard check-in and check-out times?

Check-in is from 5:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features, including elevators, wheelchair-accessible registration desk, on-site restaurant, and meeting spaces. Additionally, parking is wheelchair accessible, and there are limited wheelchair-accessible facilities throughout the property.

What is the location of the property in relation to key landmarks?

The property is located in Gaylord, just a 1-minute drive from Rick Smith Golf Academy and 7 minutes from Otsego Golf Club. It is approximately 4.4 miles from Aspen Park and 4.5 miles from Otsego County Historical Museum. Public transport options may be available nearby.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor swimming pool, which is open from May to September. There are also 2 indoor swimming pools available for guests.

Treetops Resort in Gaylord

Average nightly price at Treetops Resort by month, last 12 months (USD)
Month	Average price
January	$118
February	$112
March	$102
April	$111
May	$129
June	$142
July	$141
August	$146
September	$125
October	$113
November	$94
December	$98

What guests think

At Treetops Resort, guests praise the scenic setting and amenities, while feedback on rooms, cleanliness, service, and pools is mixed; some report spacious, comfortable stays, but others cite dated areas, maintenance problems, and hot tubs or heated pools running cold.

The sprawling layout across separate buildings can be confusing, and some amenities are located in different areas, requiring short drives. Dining feedback ranges from plentiful options and standout venues to limited availability, higher prices, and no breakfast included. Service varies widely, with many friendly, accommodating interactions but also confusing or delayed check-ins. Expect a scenic, activity-focused stay with uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large resort with multiple amenities, including pools and hot tubs, skiing and golf. Several reviews praise the outdoor heated pool, but many cite cold or nonworking hot tubs or pools, closures, maintenance issues, and some amenities located in different buildings.

Related guest reviews

8

Shawna

Mar 29, 2023

·

Stayed 2 nights

Loved the heated outdoor pool.

10

michael

Aug 8, 2023

·

Stayed 1 night

Great place for golf beautiful courses

8

Gary

Jul 30, 2025

·

Stayed 1 night

It was a destination stay for our granddaughter's 6th birthday and her siblings. The facilities were kid friendly - indoor and outdoor pools, hot tub and a game room. And with the clientele being golfers, they had the space to themselves. The facilities were clean but there were a few things we noticed that could use a little TLC.

10

Bonnie

Sep 28, 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

10

Jacqueline

Sep 9, 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

8

JOHN

Mar 13, 2023

·

Stayed 1 night

I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.

4

Danielle

Feb 9, 2025

·

Stayed 1 night

First time back in over ten years. Sad to see the place going downhill- lack of updates and maintenance. Outdoor pool not longer in use as advertised, hot tub green, rooms dated, restaurant cools down-facilities need some attention. Skiing was good but find somewhere else to eat and stay.

4

William

Oct 8, 2023

·

Stayed 2 nights

We stayed at the building by the tubing hill it is way out dated and in need of repairs siding falling off, lights kept turning off by them selfs , pools were not heated and in need of repairs, games didn't work. Place is a joke won't be back.

6

Kelsey

Dec 7, 2025

·

Stayed 2 nights

The inside hot tub was not very warm. The heated pool was freezing cold. We went there for my son’s 10th birthday so he could swim and he couldn’t even go in the inside/outside “heated” pool because it was colder than our rivers around here.

8

Paul

Feb 2, 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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Cleanliness

Many guests found rooms clean and fresh-smelling, but recurring reports of dirty carpets, stained fixtures, and unclean common areas show inconsistent standards.

Related guest reviews

8

Anne Marie

Sep 26, 2025

·

Stayed 1 night

They placed us in the Inn, it was old and outdated. Room size was awesome, but the toilet was rust stained and the tub had permanent stains on it. The toilet ran also. The first floor had a nice door to walk out side. BUT the people on the second floor above us must have had herds of elephants running around. So loud! Golf was beautiful!

8

James

Sep 29, 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

6

Christopher

Jul 31, 2024

·

Stayed 1 night

The staff were great! The room was in very rough shape all around. Dirty, stains in the carpet, bathroom shower needed cleaning, food in the couch. Seemed like a party room. I'd try it again if traveling that way but would let them know I better have a clean room. It was ok and coffee was excellent.

8

Erik Or Bethany

Oct 2, 2025

·

Stayed 2 nights

Beds were clean and comfy

8

KRISTI

Oct 18, 2022

·

Stayed 1 night

We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season

10

Linda

Feb 6, 2023

·

Stayed 2 nights

The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…

2

Tina

Feb 26, 2023

·

Stayed 2 nights

Common areas very dirty ! Poor customer service!

10

Sheryl

Oct 20, 2025

·

Stayed 1 night

The room and hallways both smelled great

8

Gordon and Mary

Sep 27, 2024

·

Stayed 1 night

The room was nice and clean comfortable mattress The restaurant was convenient but ok food could be better for the price I had the New York strip sandwich and the meat was not steak

10

Erin

Mar 6, 2025

·

Stayed 2 nights

Very happy with the cleanliness of our room and the available amenities!

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious and comfortable, with some quiet stays. Others report dated decor and fixtures, thin walls and noise from upstairs, and maintenance or amenity issues such as small beds, stuck balcony doors, or older TVs.

Related guest reviews

10

Samuel

Mar 31, 2024

·

Stayed 1 night

Always a good time at TreeTops. Spacious, clean. Quiet, and friendly.

8

Anne Marie

Sep 26, 2025

·

Stayed 1 night

They placed us in the Inn, it was old and outdated. Room size was awesome, but the toilet was rust stained and the tub had permanent stains on it. The toilet ran also. The first floor had a nice door to walk out side. BUT the people on the second floor above us must have had herds of elephants running around. So loud! Golf was beautiful!

4

Megan

Jun 20, 2024

·

Stayed 2 nights

Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.

4

Sue

Feb 14, 2023

·

Stayed 1 night

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

10

candra

Oct 19, 2025

·

Stayed 2 nights

Stayed for a conference. Good size rooms. Beautiful fall colors

10

Jacqueline

Sep 9, 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

6

Willow

Jul 22, 2025

·

Stayed 3 nights

The walls were very thin and we could hear a lot of banging upstairs, also could hear someone snoring all night. There was a card by the phone saying someone would replace towels and remake beds over our 3 night stay. We got extra towels and our beds were never remade. There was a very bad water leak with a large area of soaked carpet in front of the ice machine and it was not fixed for 2 days after we arrived. There was no breakfast included. The sidewalk at the entrance had a huge and dangerous hoke in it, just waiting for someone to twist an ankle or trip. There was no mirror in the room except bathroom and no microwave in the room. For what we paid, it was not worth the money.

10

William

Mar 26, 2023

·

Stayed 1 night

The rooms are always very nice

6

Paula

Aug 21, 2023

·

Stayed 1 night

Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.

6

Howard

Aug 10, 2023

·

Stayed 1 night

Treetops Inn is very old and not being kept in good shape. One of the chairs on our balcony was broken and the door to the balcony wouldn’t open. It took maintenance an hour and a half to fix the problem.

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AI-generated summary based on recent guest reviews

Service

Service ranges from friendly, accommodating staff and excellent activity guides to reports of rude or unhelpful front desk interactions, confusing check-in, and delayed room readiness.

Related guest reviews

2

Beth

Sep 4, 2023

·

Stayed 1 night

I called the day before for an early check in, she said she marked us done for an early arrival and that check in at 3 could be a possibility. We arrived at 3 and our rooms weren’t ready. She sent us away and said they would call my cell phone when our rooms were ready….no call, we had to go back and check after 5pm to find they were finally ready.

8

James

Sep 29, 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

8

Deanna

Feb 27, 2023

·

Stayed 2 nights

Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!

10

Larry

Aug 9, 2025

·

Stayed 1 night

Everything was great except Expedia put us down for only one night when I requested two nights. Treetops was most accommodating and arranged for the second night without any problems.

10

Edgar

Sep 7, 2024

·

Stayed 1 night

Fantastic service as always

8

?????

Jan 19, 2023

·

Stayed 19,350 nights

Friendly staff

2

Tina

Feb 26, 2023

·

Stayed 2 nights

Common areas very dirty ! Poor customer service!

6

Paula

Aug 21, 2023

·

Stayed 1 night

Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.

2

Esther

Feb 10, 2025

·

Stayed 2 nights

I have never written a review in my life, but this was too disappointing not to write about. We booked two nights to support our Sons' sports competition. We checked in with one of my Sons. The next day, I found out my two other Sons would need a place to stay. I spoke to reservations and then your front desk (Amber), and all she could say was NO. Can we move to a bigger room to accommodate my Sons? Can we check out early without being penalized? Can I talk to a Manager? She said no Manager was available all weekend. Can you add us to a cancelation list? She said there was a long cancelation list. Here is an idea - allowing us to check out early and give the room to someone on that waiting list would have provided a positive customer experience for everyone involved, but the answer was also NO. Extremely disappointed all the way around

8

Paul

Feb 2, 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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Location

Scenic setting with easy access to outdoor activities and events, and several guests praised the views and fall colors. The resort spans multiple buildings, which some found confusing, and certain amenities require a short drive.

Related guest reviews

10

michael

Aug 8, 2023

·

Stayed 1 night

Great place for golf beautiful courses

4

Megan

Jun 20, 2024

·

Stayed 2 nights

Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.

10

candra

Oct 19, 2025

·

Stayed 2 nights

Stayed for a conference. Good size rooms. Beautiful fall colors

10

Lisa

Sep 28, 2024

·

Stayed 1 night

Beautiful room and convenient to the wedding we attended.

10

Bonnie

Sep 28, 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

8

Ronda

Oct 14, 2024

·

Stayed 1 night

I did not know there was more than one lodging building which was confusing. We were put in an other building other than the main one. We found it confusing to find our building on the property. It’s a beautiful place and we looked forward to using the hot tub, restaurant and bar but had to drive to other buildings for them.

10

Jason

Nov 26, 2023

·

Stayed 1 night

Great location and friendly staff.

8

KRISTI

Oct 18, 2022

·

Stayed 1 night

We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season

10

Jacqueline

Sep 9, 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

8

Paul

Feb 2, 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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AI-generated summary based on recent guest reviews

Dining

Dining is mixed: guests noted multiple options and praised Legends on the Hill and the sports bar, while others found food just okay or pricey, encountered limited availability, or noted no breakfast included and occasional equipment problems.

Related guest reviews

10

Malissa

Sep 8, 2023

·

Stayed 3 nights

Beautiful area. The Inn was clean and comfortable. Food was a bit expensive.

8

James

Sep 29, 2025

·

Stayed 2 nights

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

4

Sue

Feb 14, 2023

·

Stayed 1 night

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

6

Jodi

Feb 19, 2024

·

Stayed 3 nights

Loved being near enough to outdoors we could see the snow and walk to dinner. Sadly dining lacked the last night of our stay and most foods were gone. Also had incredibly noisy people I reported to security. I later found their children running up and down stairs admitting they didn’t know where their parents were. Shameful and disrespectful. Also the step down into our room was very disguised and I sprained my ankle not seeing it! Probably best to have reflective tape there if the carpet is matched so perfectly it creates an optical illusion.

10

Bonnie

Sep 28, 2024

·

Stayed 1 night

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

10

Roy

Jan 25, 2025

·

Stayed 2 nights

The sports bar had a good atmosphere. I was disappointed that I couldn’t get the Lions game in my room.

10

Jacqueline

Sep 9, 2025

·

Stayed 1 night

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

6

Willow

Jul 22, 2025

·

Stayed 3 nights

The walls were very thin and we could hear a lot of banging upstairs, also could hear someone snoring all night. There was a card by the phone saying someone would replace towels and remake beds over our 3 night stay. We got extra towels and our beds were never remade. There was a very bad water leak with a large area of soaked carpet in front of the ice machine and it was not fixed for 2 days after we arrived. There was no breakfast included. The sidewalk at the entrance had a huge and dangerous hoke in it, just waiting for someone to twist an ankle or trip. There was no mirror in the room except bathroom and no microwave in the room. For what we paid, it was not worth the money.

8

Gordon and Mary

Sep 27, 2024

·

Stayed 1 night

The room was nice and clean comfortable mattress The restaurant was convenient but ok food could be better for the price I had the New York strip sandwich and the meat was not steak

8

Paul

Feb 2, 2025

·

Stayed 2 nights

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

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Treetops Resort

Prices for Treetops Resort

Monthly average prices

About this property

Location

Room options

Standard Room (Inn)

Deluxe Room (Inn)

Room, 2 Queen Beds (Lodge)

Room, 1 King Bed with Sofa Bed (Lodge)

Guest reviews of Treetops Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Treetops Resort

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $104	3 $87	4 $102	5 $101	6	7
8 $94	9 $94	10 $92	11 $93	12 $107	13	14 $109
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30