Name: Hidden Valley Resort, an Ascend Collection Resort
Address: 1755 Valley Road, Huntsville, Canada, Huntsville, Ontario, CA
Price range: $148–$227 per night
Rating: 7.25

What guests think

Hidden Valley Resort, an Ascend Collection Resort draws mixed feedback: travellers like the lakeside setting, beach and on-site activities, but many say the property feels dated, with maintenance and cleanliness issues in common areas and some facilities.

Staff are frequently described as friendly and helpful, though service can be understaffed with slow check-in and uneven follow-up. Rooms vary: some clean and comfortable with views, others dated with heating or AC problems, noisy hallways, and no elevator affecting accessibility. Dining is hit-and-miss, with limited hours or closures and a basic paid breakfast; unexpected resort fees and occasional late-night event noise frustrate some guests. Overall, it suits travellers prioritizing the waterfront setting over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lakeside amenities like the beach and kayaks/canoes are appreciated, but many report aging or poorly maintained facilities—especially the indoor/outdoor pools and hot tub, plus deteriorating tennis and basketball courts—and occasional closures. There is no elevator, and some areas feel understaffed.

Related guest reviews

8

Sahar

Jul 30, 2023

·

Stayed 2 nights

I like the safe property and it was very natural and clean beach but the indoor pool was not clean. Thanks a lot

6

Dawn

Mar 28, 2025

·

Stayed 1 night

Has everything needed for a short ski stay. Walk to skiing and restaurant Some stuff getting dated. Nice hot tub. Sauna needs work and pool could be cleaner

6

Leanne

Jul 21, 2025

·

Stayed 1 night

The building is very outdated. We were put in a room in the basement. There was no elevator. There was peeling paint and it wasn’t overly clean. The indoor pool area was a mess, and dirty. The beach area is small but lovely

8

Andrea

Aug 16, 2024

·

Stayed 3 nights

The beach and swimming were great. Lots of water activities

4

tonya

Aug 5, 2025

·

Stayed 1 night

The rooms were fine, some age and wear. It was the pool area and the grounds that need work. The pools were cloudy and the area around the pool really needs work. The paths around the grounds were not accessible and the wood stairs need replacing and were completely lopsided. The pizza wasn't that great.

8

Penny

Aug 29, 2025

·

Stayed 2 nights

Beautiful scenery, short drive to town, friendly staff, lots of fun activities for the family to enjoy including 2 pools, hot tub and private beach with the option of using water crafts or swimming. We really enjoyed having a few fire pits already lit up at night. Overall it was an excellent experience for my family and we can’t wait to come back next summer.

6

Kim

Oct 8, 2025

·

Stayed 2 nights

We were very disappointed in the condition of the resort. It definitely needs a major refurbishment. The hallway ceiling tiles are a mess, the bathrooms had things on the wall that had been removed, and the old holes were never covered up. There were huge stains on the ceiling in our room. That being said, the staff were great. The restaurant was severely unstaffed, but the staff they had were very pleasant and accommodating. The pool and hot tub were warm and clean. The property is showing its age outside as well, but it is a beautiful location.

10

Sharon

Apr 20, 2025

·

Stayed 2 nights

The staff, Charlene & Richard, were excellent with customer service. Both answered all my questions politely. The pool and hot tub were disappointing. It was clear the facilities need upgrading and the hot tub had green algae (?) on the outer side of the tub. The wall paper/paint was bubbled. The room was clean, but again there was signs of neglect and/or need of painting/wallpapering.

4

Samin

Aug 7, 2025

·

Stayed 1 night

This property needs a facelift. Lobby, rooms, and the restaurant looks really outdated. The outdoor pool area has uneven walkways and the pool by itself was not clean at all. The whole property needs a total renovation. Tennis and basketball courts need to be resurfaced and fences around them needed to be repaired. Parking lots were very narrow and spots were limited. If this is how it looks in summer time with the lack of maintenance, I would question the safety of the ski lifts for winter activities.

10

Steve

Aug 15, 2025

·

Stayed 2 nights

It was a great weekend stay! Wish we could have stayed longer! Enjoyed the beach, the lake, the pool and the ability to use the resort’s equipment to play tennis, basketball and kayak/canoe. Loved the pulled pork sandwiches!!

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Cleanliness

Housekeeping of rooms is mixed, with some stays reporting clean rooms while many cite stained carpets, musty odours, mould, and maintenance grime. Pool and hot tub cleanliness is a recurring concern, with slimy edges and cloudy water noted.

Related guest reviews

2

Erin

Aug 30, 2025

·

Stayed 2 nights

I have never written a review before but I felt this time I had to. The hotel was extremely loud until 3am. Mould all over the room, dirty bedsheets and towels. I’ve stayed in some hostiles cleaner than this. It’s extremely expensive for what you get. I can’t believe we paid as much as I did for what we got. I will never stay here again and hope people don’t make the same mistake I did and not read the reviews first.

6

Katherine

Mar 14, 2023

·

Stayed 2 nights

Need some extra effort in the up keep of pool water. Sides of pool should not be slimy to touch

2

KATARZYNA

Jun 6, 2025

·

Stayed 1 night

The hotel was barely occupied and I got a dirty room facing the parking lot. Dusty floors, pieces of food and liquid stains on the nightstand and TV cabinet, paint chipped on the door, and an absolutely disgusting bathroom. I was too scared to shower in there. When complained to the front desk clerk, she apologized but didn't do absolutely anything. She pointed to the sign with an email address and told me to send my concerns to that address. Which I did. They tried to call me, but I wasn't able to answer at the time, and I emailed back asking for a written response instead. Heard nothing back. Absolutely unacceptable customer service. Not to mention, their breakfast wasn't included in the price, and I honestly was too disgusted to eat on premises. There were signs of neglect everywhere - from non functioning water fountain, to peeling paint, to musky odour in hallways, filthy fake grass by the main entrance etc I will never ever return there again and will discourage everyone I know from staying there. Oh, and the tennis and basketball courts looked disintegrated, abandoned and dirty. Nothing like in the online pictures.

6

Leanne

Jul 21, 2025

·

Stayed 1 night

The building is very outdated. We were put in a room in the basement. There was no elevator. There was peeling paint and it wasn’t overly clean. The indoor pool area was a mess, and dirty. The beach area is small but lovely

4

tonya

Aug 5, 2025

·

Stayed 1 night

The rooms were fine, some age and wear. It was the pool area and the grounds that need work. The pools were cloudy and the area around the pool really needs work. The paths around the grounds were not accessible and the wood stairs need replacing and were completely lopsided. The pizza wasn't that great.

4

Riley

Sep 7, 2025

·

Stayed 2 nights

This building looks like no maintenance has been put into it since 2002. I do not think a single door opens or closes nicely. Either they slam shut in the halls or slamming on the door frame. Despite me telling the front staff that the bathroom door does not close they did not fix it. Another door was wedged so hard it was peeling the outer layer. They offer $16 breakfast buffet but 10 minutes into town is the better option. With all the fees and extra charges it was not really "resort" worthy The bar was infested with black flies in September which is never a good sign as most are dead outside. Additionally the tv could not change channel as "this is the only working station ". I am not sure what the $30 service charge included and it still has me wondering.

6

Christine

Nov 17, 2024

·

Stayed 1 night

Very mediocre. Receptionists good. Hotel dowdy. Carpets badly stained. Room freezing even with heater turned high. Few lights. No shampoo, body wash in bathroom empty containers. Breakfast very poor value. Plus No English breakfast tea.

4

William

Aug 17, 2025

·

Stayed 3 nights

Room was dirty & smelled of smoke (especially the bathroom), no fan in the bathroom, A/C didn’t work well, no housekeeping during our stay, and the place was generally very run down.

4

Janice

Aug 5, 2025

·

Stayed 1 night

No hot water in shower. Not accessible for mobility issues. Bathroom in lobby filthy

2

Laurie

Sep 2, 2024

·

Stayed 1 night

DO NOT STAY HERE - our room was filthy, shower had slime and mold, blow dryer was about to fall off the wall, body lotion dispenser had caked on lotion from previous guests, deadbolt chain was broken, patio door was left unlocked, carpet was stained and dirty, furniture very shabby. Outdoor pool was closed for maintenance and no one seemed to know why or when it would reopen. I could go on. It was disgusting!!

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Rooms

Rooms range from comfortable with lake views to dated spaces showing wear, with maintenance issues like noisy or faulty HVAC, limited outlets, weak fixtures, and poor sound insulation. Some guests reported disappointing lake‑view assignments or non‑working amenities.

Related guest reviews

6

Jeffrey

Jul 4, 2025

·

Stayed 4 nights

Family program is fantastic. Rooms are dated and hot water was a continuous issue.

6

Mary

Aug 22, 2025

·

Stayed 2 nights

We were very grateful for the staff who moved us from a room that had a strong chlorine smell to a room that was far away from the pool. The rooms were clean but the facility needs to be updated with fresh paint, drywall patching and new wallpaper on the stairs.

6

Teri

Aug 13, 2025

·

Stayed 2 nights

Our lake view room was disappointing. It was so far away and over top tree tops no balcony fireplace didn’t work coffee maker didn’t work. We are very disappointed.

2

Derek

Sep 1, 2025

·

Stayed 1 night

Place is in disrepair. Very loud outside room. Internet is poor, does not support streaming. No hot water.

10

Cathy

Jul 27, 2025

·

Stayed 4 nights

Beautiful property, lovely view of lake

2

Claudia

Dec 31, 2023

·

Stayed 1 night

The resort is older but needs updating . No elevator but worst thing was the walls are so thin you can hear everything. We changed rooms as the people next to us were super loud. Than we had again problem people next to us and had to call the front desk. After a warning it was better. Room is nice and clean and staff helpful but people do not seem to respect others. So we will not stay here again as it is not a cheap hotel and was super noisy and not a nice relaxing stay.

8

Ericka

Jan 7, 2026

·

Stayed 2 nights

The room really needs a good renovation - bathroom sink had a very strange stain and the shower barely worked

6

Jason

Jul 22, 2025

·

Stayed 2 nights

THe property has charm. Difficult to sleep. Room fridge was extremely loud.

6

Leresse

Oct 10, 2023

·

Stayed 1 night

Stayed for one night. The room was average. Bathroom tub could have been cleaner. There was unfortunately no elevator so had to carry heavy luggage up and down a flight of stairs with no assistance. Otherwise an okay experience for a one night stay

6

Danielle

Oct 29, 2024

·

Stayed 3 nights

Carpets in the stair and hallways were severely soiled. Rooms need updating, specifically in terms of power outlets. Extension cord hang off the desk.

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Service

Many guests praise friendly, accommodating staff, but service can be inconsistent due to understaffing, slow check-in, and poor follow-up on issues. Staff often try to move guests or assist, yet communication and responsiveness vary.

Related guest reviews

8

Barbara

Aug 9, 2025

·

Stayed 2 nights

I’ve been going to HV for a few years now w my kids and I see they’ve made some improvements. Overall though, the service isn’t great at all. I tried to call the hotel for weeks before our stay and nobody ever answered the phone or returned my call. The front desk staff is sparse and they’re so so in terms of how they treat you. Very inconsistent. The restaurant food is average but ok, again short of staff. The beach gear needs to be replaced very badly. They should buy new loungers and gear for the activities, This all sounds negative but overall I still love HV and will continue the tradition with my kids!

6

Susan

Aug 27, 2024

·

Stayed 1 night

The housekeeping for the rooms was great. The rest of the property was sad and in need of repairs. One person on the front desk in busy season made for a 55 minute check in. The staff was lovely but there weren’t enough of them. Had to move rooms because my window was broken and couldn’t be fixed. Expensive for subpar experience.

4

Lucinda

Oct 17, 2025

·

Stayed 1 night

When we arrived our first room had no heat. The maintenance man offered us a space heater. We said we would prefer to move. The young lady at the front desk was very kind and accommodating and moved us to another room. In that room. The heater worked but it was very very noisy. Kept us awake most of the night but we were awakened at 1:45 a.m. by the fire alarm. We had to get up, get dressed and go outside in the 4° weather and wait for the fire department. No explanation was given from the person on the front desk during the night. We walked past him on our way out of the front doors and he didn't even acknowledge us. Finally got back in and to bed. In the morning when we were checking out we asked at the front desk what the issue was. The girl shrugged and said Ishe thought it was a faulty alarm. What? We should get some sort of compensation for this. We were all awakened by a faulty alarm? Out in the cold for half an hour in the middle of the night? And no apology or anything from the resort. Very, very disappointed.

8

Nimesh

Aug 27, 2024

·

Stayed 1 night

I visited and stayed at the Hidden Valley Resort with family for one night in August. I had booked a beach facing view room but was informed by the resort staff during checkin that the requested room was not available and they offered me a parking facing room. The property was fully booked for the weekend and they were unable to accommodate. I was advised to speak to Expedia about the issue and claim any reimbursement if any. I did speak to an Expedia agent post my trip and was suitably reimbursed. Con: There is no elevator(Lift) at the property. We were located on floor 3 and had to carry heavy luggage through stairs which was inconvenience. Room and property was clean. The room features a refrigerator and coffee machine. There is no microwave in the room but there is one publicly available on the ground floor (Floor 2) for use. Con: Washroom was out of liquid soap. On calling front desk, was advised to get soap bars as lately they were out of liquid soap. Pro: We requested a pack and play for our toddler late at night and we were duly obliged. Con: check in involved 15 min wait time as the property was fully booked and there was one person at concierge desk. Parking is free and plenty slots available on site. Price wise, the resort was okay, could have been more economical. Food and drinks could have been more reasonably priced especially for guests starting at the hotel.

8

Masud

Sep 2, 2025

·

Stayed 1 night

We stayed at Hidden Valley Resort on June 25–26 for one night in a standard room. The place was very clean and well-maintained. Throughout the day, we saw staff actively keeping the resort tidy, which was great to see. The check-in experience, however, was a bit disappointing. The staff member who helped us was not welcoming and offered no guidance or explanation about the resort or surrounding area. That was the only downside. On the positive side, everything else was fantastic. The resort had amazing family activities like pedal boating, kayaking, a beach for swimming, and lots of fun games. Parking was convenient, even for seniors—we were traveling with elders, and they found it very accessible. We did not eat at the restaurant, but it looked clean and well-kept. Compared to bigger resorts, this one felt more peaceful and better managed overall. Would definitely go back—next time for a longer stay, maybe even in winter to explore the town more and enjoy seasonal activities!

10

Jim

Sep 2, 2023

·

Stayed 1 night

Great help at check in

10

Ravi

May 23, 2025

·

Stayed 1 night

Front desk staff was too good especially a guy on the name of Lawrence was unbelievably good. Staff attitude in the restaurant was terrible. Better restaurant better service needed there.

6

Kim

Oct 8, 2025

·

Stayed 2 nights

We were very disappointed in the condition of the resort. It definitely needs a major refurbishment. The hallway ceiling tiles are a mess, the bathrooms had things on the wall that had been removed, and the old holes were never covered up. There were huge stains on the ceiling in our room. That being said, the staff were great. The restaurant was severely unstaffed, but the staff they had were very pleasant and accommodating. The pool and hot tub were warm and clean. The property is showing its age outside as well, but it is a beautiful location.

10

Ignacio

Nov 14, 2025

·

Stayed 1 night

Friendly staff!

10

Christopher

Aug 21, 2024

·

Stayed 3 nights

Staff was great, resort was clean, I would definitely come back. Loved the swimming area and beach. Only thing I would try to change is too have more then one person at the front desk from 4-5pm.

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Location

Scenic lakefront setting near Huntsville, ski hills, and Algonquin makes it convenient for outdoor activities. Some find it remote and note steep stairs or hills to the beach that challenge mobility.

Related guest reviews

8

Qingwei

Oct 12, 2023

·

Stayed 1 night

The hotel is located in an awesome environment. There is a very beautiful private lake and beach behind it.

6

Alejandra

Aug 23, 2025

·

Stayed 3 nights

The location and amenities are great, and the staff is very friendly. Some areas of the hotel could use updates, but overall, we had a wonderful time, especially with the kids.

10

Cathy

Jul 27, 2025

·

Stayed 4 nights

Beautiful property, lovely view of lake

10

Aida

Aug 30, 2025

·

Stayed 2 nights

We love the area with the lakes and hiking trails, and also near the town it’s very convenient.

8

Usman

Oct 16, 2023

·

Stayed 1 night

Beautiful property around nature

8

Krzysztof

Oct 7, 2023

·

Stayed 1 night

Fantastic property - fall colours were on full display - wish we had more time. Hotel is very clean but many areas show some wear and tear and would benefit from a renovation. Staff was super nice.

10

Laura

Aug 15, 2023

·

Stayed 1 night

Nestled in the woods away from traffic. Spunds of birds and chipmunks in the nearby forested area. Easy access to fantastic Huntsville and to Dorset as well as Lake of Bays. So much to do and relax too.

8

Alaric

Dec 31, 2024

·

Stayed 2 nights

Ski resort is so close to the hotel

10

Beverly

Aug 7, 2025

·

Stayed 2 nights

The resort in older but well maintained and well kept, incredibly picturesque. The only negative might be the hill and stairs you need to navigate to get to the beach. Anyone with mobility issues would struggle. It didn't affect us but it might be a issue for some. All of that said, I realize that the resort can't really help it but maybe making it obvious to travelers would be helpful.

6

Mary

Aug 20, 2024

·

Stayed 2 nights

Property is dated and in need of a refresh. Location is very good - right beside Deerhurst and only a few minutes drive to Huntsville. Enjoyed having access to kayaks to use on the lake.

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Dining

Food feedback is mixed: some enjoyed Birches and basic breakfasts, while others found limited hours or closures, cold or mediocre items, and disposable dishware. Breakfast is typically paid and starts later, and bar/restaurant hours can be short.

Related guest reviews

6

Jane

Oct 22, 2025

·

Stayed 2 nights

The free breakfast was not free--the chair in our room needed to go to a dump--the breakfast was less than adequate no butter for toast-- would have been nice to at least have some hard boiled eggs or guest operated waffle maker---spa services were unavailable--the floor was dirty in our room--no facecloth---sorry for the rant---i have never written a bad review for any place we have strayed---THIS IS A RESORT AND IS HELD TO A HIGHER STANDARD

8

Hana

Jan 30, 2025

·

Stayed 1 night

This hotel has a great location and would have great facilities if the pool and the hot tub were not so dirty. The rooms were nice and comfortable. The restaurant was not open because the hotel was not very busy. Not a big deal because it is only 5 min drive to the nearest town.

8

alex

Aug 27, 2025

·

Stayed 4 nights

Good value, outdated a bit. American breakfast, which is not much to wait for (bacon, suasage, egg...), which I hope can be uplifted a bit with more healthy choices.

10

Harpreet

Sep 10, 2025

·

Stayed 2 nights

Breakfast is very good but options for the dinner are not good and terrible pizza, total waste of money

6

Vincent

Jul 7, 2025

·

Stayed 2 nights

Pleasant but dated property in a nice location around Huntsville. The hotel probably looks a lot like it did in 1995. The staff is generally helpful, but the check-in and check-out were really, really slow, which is not what you want when you want to enjoy the property. Restaurant is good, but a limited menu, and all the dishes are fairly heavy.

4

Brian

Jul 22, 2024

·

Stayed 2 nights

Paper plates and cups at breakfast are not what should be expected! Staff were more interested in talking to each other than checking us in. The hotel needs to s\ep up its game!

8

Analia

Feb 8, 2023

·

Stayed 1 night

The hotel is lovely and a great location with beautiful scenery. A few small things: the breakfast does only start at 8am so for some travellers that are early risers or on the move you will have to get breakfast elsewhere. The hotel bar closes at 8pm so having a nightcap after a long day was not an option unless you brought your own from outside. This schedule might be different on a weekend as we were there on a Monday night.

8

Sergio

Aug 10, 2025

·

Stayed 1 night

The scenery and location are very nice. The food options were pretty good. The pools and aquatic facilities were clean. The wait staff in the Birches restaurant were a bit uninthusiatic, but the experience overall is good for the price.

6

Mena

Oct 3, 2024

·

Stayed 1 night

The checkin staff were excellent. Then it went downhill from that point on. We got a very bad impression with the hall to our room. The carpets on the stairs and hall were extremely stained with rust marks and other stuff not sure I want to mention. Fortunately the room was spotless and decor very nice. The restaurant was a complete disappointment for dinner. The server gave us a lunch menu for dinner and after we questioned it was told us they had limited food items and they had ran out. Once we finished our pizza which was terrible we saw another patron eating steak. We questioned why we were not given that option and she apologized as she gave us the wrong menu. Totally unacceptable service. The beer served was warm and she brought us ice! Overall the food experience created a negative experience. The buffet breakfast was just ok. Coffee served was cold. The pool and hot tub were good.

6

Suzanne

Aug 19, 2023

·

Stayed 1 night

The breakfast food at best was just ok. Shocking to see all paper plates, cutlery and cups. Need to improve products to environmentally friendly. Glass.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$116
March	$111
April	$102
May	$118
June	$119
July	$139
August	$137
September	$127
October	$120
November	$92
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $176	2 $195	3
4 $156	5 $157	6 $155	7 $155	8 $155	9 $220	10 $227
11 $173	12 $150	13 $156	14 $148	15 $151	16 $156	17 $155
18 $151	19 $150	20 $149	21 $150	22 $151	23 $155	24 $156
25 $149	26 $151	27 $151	28 $148	29 $151	30 $157	31 $157

Hidden Valley Resort, an Ascend Collection Resort

Prices for Hidden Valley Resort, an Ascend Collection Resort

Monthly average prices

About this property

Location

Room options

2 Queen Beds Pet Friendly (Hillside)

2 Queen Beds with Balcony (Hillside)

2 Queen Beds with Balcony (Lakeside)

2 Queen Beds Suite (Hillside)

2 Queen Beds Suite with Balcony (Lakeside)

1 King Bed (Hillside)

2 Queen Beds (Hillside)

1 King Bed with Balcony (Lakeside)

Guest reviews of Hidden Valley Resort, an Ascend Collection Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hidden Valley Resort, an Ascend Collection Resort

Considering this hotel for your Huntsville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $214
20 $151	21 $148	22 $148	23 $148	24 $155	25 $227	26 $220
27 $148	28 $148	29 $148	30