Quality Inn & Suites Palm Island Indoor Waterpark
Property description
Take advantage of recreation opportunities such as a water park (surcharge), or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include gift shops/newsstands, a ban...
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Guest reviews
5.7
Based on 1,000 verified reviews
Who stays here?
Business
4%
Couple
12%
Family
70%
Group
6%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Quality Inn & Suites Palm Island Indoor Waterpark draws heavy criticism for cleanliness and maintenance problems, frequent amenity closures, and dated facilities, with occasional praise for friendly staff and a convenient location.
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2
Ann-Sophie
4 weeks ago
·
Stayed 1 night
Very dirty room and hotel, non safe. Will not recommend.
Very dirty room and hotel, non safe. Will not recommend.
2
Leonora
Mar 30, 2026
·
Stayed 2 nights
PLEASE READ!!!!!!!!Hotel male STAFF WALKED into a room full of teen, preteen girls WITHOUT knocking and yelled at them at 11pm, about a baby crying. Be careful!!!!!! That is NOT OK...we were in the room next to them trying to figure out plans for next day, as there was no room by the waterpark for the birthday party to happen. It is advertised "Have your party here" Hotel is very run down. I called before our visit to confirm the water park was open Fri- Sunday, it was stated to me that it 100% was. I called the day of our visit to see if the arcade took quarters and I was told it did, that they was 2 arcades. Then I was informed that the water park was NOT included in the hotel and it would be extra...we had 6 rooms booked for a child's birthday party. I was also informed that the water park was not open Friday evening. We decided to go anyway since we had 17 kids coming. We got there and it was all downhill from there. Arcades were NOT open at all, all weekend. One person in our party left because she was given a room that had roaches and then a second room with roaches!!! The pull out couches were broken and some rooms did not have them but we were told they would. One room smelled of cat piss and the switched our room to a smaller room with only one bed. Microwave worked in some rooms, water worked in some rooms. Hallways smelled of cat piss, domestic violence was happening in the rooms across from us and staff did NOTHING. Breakfast was NOT even continental breakfast,
PLEASE READ!!!!!!!!Hotel male STAFF WALKED into a room full of teen, preteen girls WITHOUT knocking and yelled at them at 11pm, about a baby crying. Be careful!!!!!! That is NOT OK...we were in the room next to them trying to figure out plans for next day, as there was no room by the waterpark for the birthday party to happen. It is advertised "Have your party here" Hotel is very run down. I called before our visit to confirm the water park was open Fri- Sunday, it was stated to me that it 100% was. I called the day of our visit to see if the arcade took quarters and I was told it did, that they was 2 arcades. Then I was informed that the water park was NOT included in the hotel and it would be extra...we had 6 rooms booked for a child's birthday party. I was also informed that the water park was not open Friday evening. We decided to go anyway since we had 17 kids coming. We got there and it was all downhill from there. Arcades were NOT open at all, all weekend. One person in our party left because she was given a room that had roaches and then a second room with roaches!!! The pull out couches were broken and some rooms did not have them but we were told they would. One room smelled of cat piss and the switched our room to a smaller room with only one bed. Microwave worked in some rooms, water worked in some rooms. Hallways smelled of cat piss, domestic violence was happening in the rooms across from us and staff did NOTHING. Breakfast was NOT even continental breakfast,
2
Elizabeth
Feb 8, 2026
·
Stayed 1 night
Extremely terrible experience. Had to leave at midnight. Hotel was unsafe, dirty, gross, and smelled. DO NOT STAY HERE! On top of that, after fighting with Choice Hotels, I did not get any money back.
Extremely terrible experience. Had to leave at midnight. Hotel was unsafe, dirty, gross, and smelled. DO NOT STAY HERE! On top of that, after fighting with Choice Hotels, I did not get any money back.
4
William
Jan 28, 2026
·
Stayed 3 nights
The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
6
Dan
Jan 20, 2026
·
Stayed 1 night
You get EXACTLY what you pay for.
You get EXACTLY what you pay for.
8250 Park Road, Batavia, New York, United States of America
Location
With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. This family-friendly hotel is 15.5 mi (24.9 km) from Six Flags Darien Lake and 1.1 mi (1.7 km) from Centennial Park.
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