Name: Best Western Crown Inn & Suites - Batavia
Address: 8210 Park Road, Batavia, New York, United States of America, Batavia, New York, US
Price range: $107–$318 per night
Rating: 7.52

What guests think

At Best Western Crown Inn & Suites - Batavia, guests describe a mixed experience: many highlight friendly staff and easy highway access, while recurring complaints note pool and hot tub closures, inconsistent room cleanliness, and maintenance quirks reducing overall comfort.

Several reviews also mention noise from doors or nearby rooms and small, square pillows that limit sleep quality. Breakfast ranges from hearty and varied to mediocre, and the dated feel of some areas contrasts with reports of spacious rooms. Overall, expect practical, convenient lodging with variable amenities and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews report the pool and hot tub frequently closed, sometimes without advance notice; some also mention gym equipment or elevator issues. When available, the pool is fine for kids, and overall facilities feel dated.

Related guest reviews

8

Amanda

Feb 22, 2025

·

Stayed 1 night

The pool and spa were down and wad unfortunate because that was a selling point for my kiddo on our long car drive. The hotel was clean and quiet. No other complaints

10

Becky

Jul 10, 2024

·

Stayed 3 nights

The breakfast was great. Pool was broken, and apparently is often.

8

Melissa

Aug 9, 2025

·

Stayed 1 night

Only problem was the pool wasn’t working and that was the only reason I booked the stay there!!

6

James

Mar 14, 2024

·

Stayed 1 night

The pool was out of service and we didn’t know that until we showed up

2

Megan

Mar 4, 2024

·

Stayed 1 night

Pool and hot tub closed and no one told us! Had to cancel reservation

6

Terry

Mar 10, 2024

·

Stayed 1 night

Room was very nice, clean and welcoming. However the only reason why we booked here if to enjoy the pool and hot tub. When we checked in, we were told that the pool and hot tub has been closed since November. Was very upset with that.

4

JaLayne

Jun 20, 2025

·

Stayed 1 night

Check in was normal - but pool and spa out of service. I asked for a discount, the desk attendant said talk to manager in the morning. When checking out - i asked about a discount because of the pool she said no. There was no “management” on site. Kinda disappointed with that. When i asked about sending out “outgoing mail” she told me to go put it in the mailbox at the next door hotel. Um no. Room was nice, but pillows were small, square shaped. Beds comfortable but noisy getting in and out. (Sounds like tin cans) Shower had a slimy floor. Elderly beware. Hotel Room door, had to shove or really pull the door closed. Breakfast- they have daily specials written on a board- that was nice - Friday - scrambled eggs and sausage, oatmeal, waffles, hard eggs , cereal. Bagels/toast jelly cream cheese, coffee juices.. so that was nice. So other than the “attitude” I would say good stay, be careful in the shower.

2

Stephen

Nov 4, 2024

·

Stayed 1 night

Pool & Spa we’re closed since June by the health department, false advertisement on their part

6

Teresa

Sep 22, 2024

·

Stayed 1 night

Booked it for the pool since I was visiting my grandchildren and they love to swim, but ultimately found the pool closed(had been since June). Would have been nice to know ahead of time. Room was ok. Lots of room to move around but one of the curtains were torn and dirt in window sill track and no extra sheets or blankets available in room for the pull out. One of the bedside lamps didn’t work as well. Just little things so it didn’t ruin my stay, just minor inconveniences

2

Bianca

Jan 15, 2024

·

Stayed 1 night

I booked specifically for pool and jacuzzi and once we got here I was informed it was temporarily out of service but at the time of booking it was not on website. Staff did offer full refund but driving in a storm to get here we just stayed.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple guests found dirty showers, mold or musty odors, damp carpets, and dust, while others praised very clean rooms and common areas. There are occasional maintenance or pest concerns.

Related guest reviews

2

Jason

Jul 30, 2025

·

Stayed 2 nights

Upon first entering room there was a stale cigarette smell. This was a non-smoking room. I was the only one to notice so I let it be. They didn't take care of the room or restock the bathroom after the first night. I know some hotels do some don't. I went to the front desk to get 4 sets of towels for us to shower. They didn't have enough clean towels for us. We managed. Got to the breakfast area to find there where no more seats available not even sure of we could get to the counter to even get food so we went to Tim Hortons. We get home and my daughter has red bumps on her back...yup bed bugs. So the minor things I would have not even did a review. But after the bed bugs I felt I should let it be known.

10

zachary

Jan 27, 2024

·

Stayed 1 night

Super clean

2

Robert

Aug 9, 2024

·

Stayed 4 nights

The room smelled like mold and the bottom of our socks became black when walking on the carpet. I feel like recently, the room was flooded and it wasn't properly cleaned. Hooefully, my wife and I dont suffer any long term effects. There was a large pile of garbage outside the side entrance for our entire stay and the pool area was out of order. We stayed here last year and had no issues. Looks like no maintenance has been performed since then. We will not be returning.

4

Karen

Jun 13, 2024

·

Stayed 1 night

The room including the shower was very dirty

10

Sandra

Nov 8, 2025

·

Stayed 1 night

Room was very clean

2

Bernie

Dec 26, 2025

·

Stayed 1 night

The shower head was black with mold along with the shower bench you sit on. The roof gutter was hanging down an banging on my window all night. Will not stay here again

10

Mark

Sep 27, 2025

·

Stayed 1 night

Bad odor/dust from AC, shower floor dirty and full of hair, empty soap bottle, heavy dust/moist smell from carpet, needed ac but couldn’t use because of dust. Fridge door don’t seal close. Room dingy/MOLD!!

4

Ryan

Nov 10, 2024

·

Stayed 2 nights

The hotel common areas are nice. Our room was very dirty, dusty, and not well maintained. One of the beds had dirt and grass on the duvet, as well as stained/torn bedding.

4

Brian

Nov 10, 2025

·

Stayed 1 night

The room was pretty dirty, not sure if it was just the room we got or its that way around the entire hotel

6

sharon

Aug 9, 2025

·

Stayed 1 night

alot of trash outside

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary in comfort and condition; several found beds comfortable but pillows small or square, with dated decor and HVAC or smoke or chemical smells in some rooms. Noise from slamming doors or upstairs footfalls is occasionally reported, and Wi Fi can be unreliable.

Related guest reviews

6

Jim

Jul 23, 2024

·

Stayed 1 night

Overnight stay while traveling, Bathroom was dirty, room felt damp ( AC was turned off until we entered room), 2 conditioners/ no shampoo and pool and hot tub closed. Breakfast was mediocre. Lobby and common areas dark and drab. Property was way more run down than the pictures illustrated. We’ll skip this one next time thtough

10

joanne

Jun 4, 2025

·

Stayed 1 night

Nice remodel! Comfortable beds, clean nice size rooms.

8

Margaret

Aug 17, 2024

·

Stayed 2 nights

Every year we pass through Batavia for a one night stay on our way to a final destination. We always stay at this hotel as it has been consistently good. Of note there are two hotels under different brands on the property. They share a main desk and lobby, but the other one is a little plainer. Both are fine. Our room was spacious and comfortable. A pleasant surprise was there was actually adequate lighting! The mini fridge was on the larger side compared with what we've encountered in other hotels. It was big enough to have a small freezer section. Hotel breakfast was your typical fare: waffle maker, 3 flavors of cold cerial, one egg and one meat on a chafing dish, some bagels and muffins. Only complaint was that the coffee was poor and they didn't offer either splenda or stevia. (Nutrasweet isn't suitable for hot beverages and I dislike sweet and low). I will stay here again next year

4

Michael

Jul 3, 2023

·

Stayed 3 nights

The bathroom door was broken. The shower door leaked. The beds were uncomfortable.

8

Stephen

Oct 16, 2024

·

Stayed 2 nights

Convenient location, minimal highway noise, getting wifi a tad buggy, convenient shopping for incidentals.

6

Debbie

Jun 13, 2024

·

Stayed 1 night

Pillows on beds are square sofa pillows.

8

Christine

Apr 6, 2025

·

Stayed 1 night

There wasn't much control over the heat/ventalation. The curtains captured much of the heat as there no way to hold them away from vent (I ended up putting the empty ice cube box next to itto push the curtain against window).

8

Lorne

Sep 1, 2025

·

Stayed 1 night

Very small pillows like a four year old would use. No extra blankets or regular size pillows in bedroom.

8

Benjamin

Sep 26, 2025

·

Stayed 2 nights

Hotel itself was just fine. But being woken up at 5:30 each morning to slamming doors and people stomping upstairs was not what I expected. Also stomping at 11 at night was annoying when we were trying to sleep. Doors are all loud. Breakfast was good the first day, second day we ate elsewhere. Pool was nice for the kids. No hot tub as pictured on their site. Disappointing for the adults. Overall, I would stay again on the top floor and as far away from other people as possible.

8

Polly

Aug 3, 2025

·

Stayed 1 night

The bed was comfy . Shower was good. Scram bled eggs looked good but were bad.!

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AI-generated summary based on recent guest reviews

Service

Many guests compliment friendly, helpful staff and smooth stays, including proactive calls about amenity closures. However, others describe rude or unresponsive front desk interactions, towel shortages, and difficulty reaching management.

Related guest reviews

10

Edward

Feb 16, 2025

·

Stayed 1 night

Front desk person was friendly, professional, and excellent. Breakfast (biscuits and gravy) was very good.

2

Jason

Jul 30, 2025

·

Stayed 2 nights

Upon first entering room there was a stale cigarette smell. This was a non-smoking room. I was the only one to notice so I let it be. They didn't take care of the room or restock the bathroom after the first night. I know some hotels do some don't. I went to the front desk to get 4 sets of towels for us to shower. They didn't have enough clean towels for us. We managed. Got to the breakfast area to find there where no more seats available not even sure of we could get to the counter to even get food so we went to Tim Hortons. We get home and my daughter has red bumps on her back...yup bed bugs. So the minor things I would have not even did a review. But after the bed bugs I felt I should let it be known.

10

Wayne

Nov 5, 2025

·

Stayed 7 nights

Clean room and very friendly staff

6

Stephanie

Jan 18, 2025

·

Stayed 1 night

There was no one at the front desk for our arrival. We waited 5-6 minutes until someone arrived on their phone. Room was clean and comfortable. Breakfast was not up to the reviews (egg & sausage patties were questionable). Morning staff at checkout was lovely, friendly & very personable.

10

Angela

Feb 18, 2024

·

Stayed 1 night

Beds were super comfy. Room was clean. Everything worked. The pool and hot tub wasn’t working, but they called days ahead of time to let us know. Overall 10/10. Would def stay there again.

4

JaLayne

Jun 20, 2025

·

Stayed 1 night

Check in was normal - but pool and spa out of service. I asked for a discount, the desk attendant said talk to manager in the morning. When checking out - i asked about a discount because of the pool she said no. There was no “management” on site. Kinda disappointed with that. When i asked about sending out “outgoing mail” she told me to go put it in the mailbox at the next door hotel. Um no. Room was nice, but pillows were small, square shaped. Beds comfortable but noisy getting in and out. (Sounds like tin cans) Shower had a slimy floor. Elderly beware. Hotel Room door, had to shove or really pull the door closed. Breakfast- they have daily specials written on a board- that was nice - Friday - scrambled eggs and sausage, oatmeal, waffles, hard eggs , cereal. Bagels/toast jelly cream cheese, coffee juices.. so that was nice. So other than the “attitude” I would say good stay, be careful in the shower.

10

Marie

Feb 18, 2024

·

Stayed 1 night

Amazing bed and good breakfast. They were thoughtful enough to give us a call to say their pool and hot tub were closed and offered to cancel our reservation. Very impressed and we stayed there anyway.

10

Robert

Sep 30, 2025

·

Stayed 1 night

Great service

2

michael

Aug 25, 2025

·

Stayed 1 night

We were traveling for my son’s lacrosse tournament and the hotel I originally booked was for the wrong night. They were sold out, so I got a refund and had to find something last minute. This was the only place available. When we arrived, the woman at the front desk sat on her phone and ignored us until I finally said hello. Without looking up she said, “I don’t know who you are, I need your ID.” After I handed it over, she told me she didn’t have me in the system and that I’d have to wait. The rudeness was so palpable that my 10 year old son looked at me, clearly uncomfortable. A few minutes later she told me the only room left was a handicap room, which I hadn’t booked, but I agreed just to get checked in. The room itself was filthy. The chair was out of place, nothing looked cleaned, crumbs were on the floor, and Netflix didn’t work. I wasn’t going back to deal with her again. With no options nearby, already waiting on a refund from the first hotel, and it getting late, I just covered the pillows with shirts and put a movie on my phone for my son. We left first thing in the morning. In 20 years of traveling I’ve never left a review, but this was by far the worst experience. Unless you’re desperate, avoid this place. Rude service is one thing, but a dirty room is unacceptable at over $200 a night.

8

James

Apr 5, 2025

·

Stayed 1 night

the front desk staff were very helpful. breakfast was very good. The room was clean and tidy. It was. very nice stay .

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AI-generated summary based on recent guest reviews

Location

Convenient location just off the Thruway with easy access to local stops like the casino and shopping, and minimal highway noise for some. A few guests felt uneasy about the adjacent motel or low income housing and nearby detention center.

Related guest reviews

8

Kelly

Aug 25, 2024

·

Stayed 1 night

The hotel was good except for a lingering cigarette smell in our non-smoking room. Also, extremely close to a detention center, which was a bit nerve-wracking.

8

William

Nov 21, 2023

·

Stayed 1 night

Coveniently located. Dining options nearby. Good breakfast provided.

8

Patricia

Aug 25, 2024

·

Stayed 2 nights

The hotel is right next to a motel that seems to house families , they share a parking lot (side by side) just not what I expected.

8

Stephen

Oct 16, 2024

·

Stayed 2 nights

Convenient location, minimal highway noise, getting wifi a tad buggy, convenient shopping for incidentals.

10

Rhiannon

Aug 26, 2025

·

Stayed 1 night

It was very quiet and right down the road from the casino!

8

Janet

Jul 22, 2025

·

Stayed 1 night

Clean and convenient off the highway

10

Sung

Apr 29, 2025

·

Stayed 1 night

Totally unknown area, however everything is proximity. My guess worked.

10

Robert

Jun 7, 2024

·

Stayed 1 night

Great place to stay when on the NY Thruway

6

Monica

Sep 11, 2024

·

Stayed 1 night

The best western was fine . I think it’s awful that you are located across from a rundown apts for low income housing .

8

Jay

Jul 5, 2025

·

Stayed 1 night

Location is great , right off the thruway. The place is clean and quiet and room was clean and comfortable

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for variety and hot options, though several reviews found quality mediocre or items poorly maintained or replenished, and seating can be limited when busy. Overall food experience ranges from good to average.

Related guest reviews

10

Edward

Feb 16, 2025

·

Stayed 1 night

Front desk person was friendly, professional, and excellent. Breakfast (biscuits and gravy) was very good.

10

Nita

Nov 26, 2023

·

Stayed 1 night

Super clean room and common areas. Breakfast offerings change daily. We had scrambled eggs, hot fresh biscuits, sausage and gravy. Plus waffles, bagels, mini muffins, toast, instant oatmeal and bananas. Everything was good!

8

Scott

May 8, 2025

·

Stayed 1 night

The room was great and the breakfast in morning was great

6

Soumik

Apr 1, 2024

·

Stayed 1 night

Late check-in supported till 2 am and staffs are good. Cleanliness can be improved. Some breads served in breakfast seemed to be expired, however the staff acknolwdged and refilled.

8

Patricia

Oct 15, 2023

·

Stayed 1 night

Overall, nice hotel. Breakfast not so good.

8

polly

May 25, 2025

·

Stayed 3 nights

This was as always good for the price, room only had two towels but slept 4. Freezer was leaking into fridge. Kitchen area had good food but no one to clean up the disaster that some lady and her two kids made all over the food area!

8

Joel

Jun 20, 2025

·

Stayed 1 night

The hotel was good. The breakfast that was included had many choices and was good as well.

10

Carol

Sep 17, 2025

·

Stayed 3 nights

Best breakfast, great staff wonderful

6

Angie

Aug 10, 2023

·

Stayed 1 night

Breakfast was awful. No whole foods, only processed food.

8

Polly

Aug 3, 2025

·

Stayed 1 night

The bed was comfy . Shower was good. Scram bled eggs looked good but were bad.!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$94
March	$96
April	$106
May	$134
June	$143
July	$166
August	$158
September	$135
October	$123
November	$91
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $121	15 $116	16 $109	17 $211	18 $175	19
20 $146	21 $107	22 $116	23 $116	24 $116	25 $318	26 $201
27 $115	28 $117	29 $117	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $203	3 $203
4 $117	5 $151	6 $118	7 $117	8 $120	9 $214	10 $212
11 $117	12 $117	13 $118	14 $117	15 $116	16 $182	17 $179
18 $116	19 $123	20 $118	21 $117	22 $118	23 $179	24 $188
25 $117	26 $117	27 $116	28 $116	29 $117	30 $185	31 $179

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds (Shower Only)

Suite, 1 King Bed, Refrigerator & Microwave (Shower Only)

Standard Room, 2 Queen Beds, Accessible (Walk-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Crown Inn & Suites - Batavia

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Prices for upcoming dates