FairBridge Inn and Suites Poconos

Hotel was under renovation. Missing ceiling panels, water dripping from ceiling. Pool closed. Room was filthy. Wads of hair in the hot tub. Crack pipe under the TV stand. Took pictures and complained. They said to contact Expedia for a refund.

Property is in huge need of refurbishing. Concrete floor around pool very rough as half of tiles were missing. Pool is so dirty. Room did not have any blanket just bed sheet, upon complain was told that it is standard occurrence that cleaning staff steals duvets and blankets (!?). They moved us in another room and declared this “upgrade” and “free of charge”. If we did not arrive very late, would definitely look to another hotel to spend a night. Recommend to not consider this for any length of stay!

Staff doing their best but the pool was closed due to a pumping problem, air conditioning not clean, rugs throughout hotel, uncleaned. Overall, ceiling, floors, furnishing, common grounds uncleaned. Hotel opened while doing construction. Building in general should be condemned.

The pool was under renovation and the restaurant also. The hallways had an awful smell to it. The place looked abandoned the rooms we was in was terrible ceiling had spots on also the walls. Toilet seat was broke the safe was broke no iron the blow dryer wasn’t attached to the wall it was on the shelf not working. No ironing board couldn’t iron my clothes. We made the best of it.

Avoid this property. It was raining inside the atrium due to a/c pipes leaking into pool. Felt like we were in a horror movie. Walls and doors scratched and scuffed. Pool was a cess pool. People running all over in and out of doors. Very scary.

My stay was cut short due to the conditions of the hotel. The tv's in the rooms had a line running across the screen as if the tv was about to break down. The pool was out of order and that was the main reason for picking this hotel. The rooms didn't have a phone in it to call the front desk. The wifi wasn't working properly.

Worse motel that I have ever stayed at. It was maybe 30 degrees in the lobby. The bar area and casino as they say was also 30 degrees there was a torpedo heater in the lobby The pool are was very pretty with the landscaping however there were buckets all over catching water from the roof that was leaking. The ceiling tiles were missing. Buckets in the main hallways to catch water also. Two ice machines that we saw both were broken. The main room was decent. It looked like there was mold on the ceiling and the room temp was set at 90 all night and maybe it reached 60 in the room.

Do NOT stay here. Toilet didn’t flush, filthy, water gushing from second floor to first floor inside after a rain storm. There are cockroaches and the cesspool is nothing like that being shown in the pictures. I would be super concerned over what you could contract from swimming in it. Was screamed at by Ahmet Patel who I guess was the manager in charge.

Pool was dirty, staff was unconcerned and no one followed the rules.

It was so dirty and walls need painted the bathroom all was old the towels hard fabric and look dirty too… Tje pool was closed…

DO NOT STAY HERE. VERY dirty, nightclub was so loud,informed the desk clerk and he said" oh you can hear that in your room" its like yes we can, and we just came from a concert so that is saying something,only 2 pillows for a king size bed. Water damage ceiling, big patches of paint missing from the wall. The room smelled moldy, in the hallway a very big pile of water was just there on the floor with no one cleaning it up. We left after about 20 minutes of being there. Expedia will not refund us no matter it says fully refundable, that is a lie. Now I have to eat $200 for a place I didnt even stay at and ended up driving 3 hours home.

The door was covered in mold. there were stains on my bedding. the toilet didnt flush -- it overflowed. the ceiling looked like it had water damage and was lifting in areas. worst hotel i have ever stayed in. i dont know how its still in operation.

This place looks nice from the outside but it is certainly deceiving. The rooms were filthy. The linens were stained. There is a question whether or not the sheets had been changed as the was hair on them. The only reason for the one star is I am not able to give them a negative number. Do yourself a favor and stay somewhere else!

it's very dirty

It is DIRTY. I will never stay at another FairBridge Inn & Suites again. First Time, Last Time. If I didn't have a late check-in, I would request to stay someplace else It's hot in the hotel, hot in my room, there is a party going on, I had to walk my baggage up stairs (no elevator). It looks like this place was condemned and just re-opened...HORRIBLE. I'm terrified to get in the shower or sit on the toilet...worst I have ever stayed in

Advertisement is misleading. The building has not been updated. I walked in the hallway there’s a bad odor which I found out the septic is backing up. The room is out dated. The chair in the room was broken in the seat part. The desk chair is old, it should be thrown in the trash. There was human waste was smeered just above the the toilet roll dispenser. The bathroom door on the inside was disgusting. The lamp shades were ripped. The head board was broken. Etc etc. This very sub standard.

Killed more than a dozen roaches... But couldn't catch the flies. Slept with the lights on to keep them at bay. Television inoperable. Towels dingy. Walls and ceilings disgusting. Could barely close the door to the bathroom. This place should not be open at all. You would be better off sleeping in your car.

The property was horrible. The hallway smelled like mildew. There was missing ceiling tiles more than one.. pipes was exposed from the ceiling. There was a leak down the hall way where my room was. None of the vending machines were working! My room bathroom door was completely off the hinges! I would not recommend anyone stay here. The staff was pleasant and nice. But overall this hotel was a disaster and a complete dump… the chair in my room which was a leather chair the chair was all ripped up… if I could get a refund I would it was a complete waste of 135. This hotel needs a complete redo and needs to be bought up to date! And also my check out was at 11 am. My keycard stopped working at 9 am I could not get back In My room.. this will be a no for me . I wouldn’t give this hotel 2 stars

I expected it would be a bit old and dated from the pictures. I did not expect it to be as dirty as it is. Food crumbs on the carpet and in the drawers, spots on the lamp shade, sink area worn and not really clean. Watermarks in the ceilings through out the hotel. Dirty and grime In various locations around the hotel. And the worst part I found 2 baby roaches in the bathroom at night. This is the worst place and should not be on Expedia.

Property was dirty and smelling bad

The place is very antiquated and run down.

My room was so cold the entire night I was there. The heater was blowing out coolish-warm air. Told the guy at the desk and he basically just shrugged his shoulders. This place is 2 stars for a reason

Poor access to room. Heating in room problematic. Wi-Fi sporadic. General poor upkeep and broken floors can cause a fall.

Tourism in this area is kind of dead, and the big chain hotel industry knows this. The only affordable hotels in the area are of this quality or worse. The staff was friendly, and they claimed that the property was under renovation. In terms of the hotel scenery it is definitely under construction and a little old. But the lights and the scenery around the pool area do give it a kind of unique feel. I'm a neat freak, so everywhere I go I bring cleaning supplies to wipe off surfaces. If you have no issue with doing this on your stay then the cleanliness of the hotel should not be a problem for you. For my entire stay there however I did not see anyone cleaning any room. But upon my arrival I had clean bed sheets and towels. My hotel room was never cleaned during my stay. This however again is not really a problem for me because I do not mind using the same towels and sleeping in the same sheets for 2 to 3 days. The hotel is built around a pool so you can hear everything happening around you. They play music up until around 11:00 at night because that is when the pool closes. But all in all you get what you pay for. At least the rooms are somewhat clean when you arrive and you don't have to pay a $1,000 just to sleep in a bed. So if you are planing to stay in the hotel my suggestions to you are bring some Clorox wipes, Lysol spray, some form of house slippers, and headphones or ear plugs if you have issues sleeping with noise around you. There are worse hotels in the area.

It’s like a hotel stuck in the 90s

Hotel is a bit dated and it has no elevator. The staff was pleasant and the room was clean. Need more lighting in the rooms. Too dark.

Loud bass music till 3 a.m.

The room was dirty the heat did not work and they did not have extra blankets to help with the issue.

Far walk to the room. Sporadic Wi-Fi general disrepair.

The TV did not work in the room. When I asked the front desk staff about it, he yelled at me for walking into the lobby shirtless. As a man I see no problem for that especially at about 2am. Plus there’s an indoor pool so there should have been no issue with that. However, he said there was nothing he could do. Didn’t even ask what the problem was specifically or even attempt to help. That is why I would like a full refund.

Twinkie Front Desk Representative is very very courteous and accommodating. She provided great guest services upon my request.

Place is under renovation. No mention on website or any booking sites, hotel clerk rude,kept lying and disaappearing, leaving guests stand there. While i was there someones vehicle was broken into. They refused to refund money. Never stay here again

The front desk attendant was was very helpful.

Stayed on a Saturday night for a wedding nearby the next morning. Forgetful me, left a watch on my bedside nightstand. Erin, at the front desk couldn't have been more helpful when I called, sent someone to get it right away and told me it would be there to pick up later. Twinkie, who was there later, made sure I was the correct person looking for the watch. Bed was also quite comfortable. Thank you again!

It was fine for just a place to stay for one night but the staff was unpleasant and the bathroom was dirty with holes in the wall.

I had a great peaceful stay at this hotel. Staff, I believe was twinky was very nice and respectful and helpful. Made you feel welcome and comfortable.

DO NOT STAY HERE!!!! After 5 mins of checking in we left the room immediatally due to us seeing a lot of hair strands on the bed, and bathroom tub, mold and holes on the walls. Carpet dirty n smelly room. When we went back to the front desk to request a refund they declined with no hestitation and refused to let us speak to a supervisor. They offered us an upgraded room and that was even worse than the first one. After the roaches were climbing around on the walls and in the mini fridge we demanded a refund. AGAIN!!! They even kept our security deposit when we didnt even stay in the room! While trying to get a refund they would say deal with expedia yet they took our money and then everytime we called they were rude and hung up on us..we took video's of the roaches and mold and continue to keep fighting with the property..keep your money and your sanity and do not book here..even if it was free..I REPEAT THIS PLACE IS A SCAM!

The TV did not work in the room. When I asked the front desk staff about it, he yelled at me for walking into the lobby shirtless. As a man I see no problem for that especially at about 2am. Plus there’s an indoor pool so there should have been no issue with that. However, he said there was nothing he could do. Didn’t even ask what the problem was specifically or even attempt to help. That is why I would like a full refund.

Slow check in. Lack of energy among staff. Told that I had a long walk through the lobby and the swimming pool and past other rooms to get to my room. That the doors near my room were sealed shut. That wasn’t true. Unable to get a good temperature in my room. The lobby is unheated so you can’t hang out in there.

The front desk staff is professional, communicative and friendly. The room I was provided was very spacious and clean.

Beautiful location

It was quiet and easy entry. Nice place

Excellent location very close to shopping area.Quiet and enjoyable Hotel.

Nice place. Having an indoor pool iin December is really nice. Staff was great and friendly and very accomodating. Room was clean with comfortable beds and plenty of towels. We didnt have a fridge at first but received it quickly when requested. Great location next to 80 on West Main st. Perkins tight across the street.

Lo único que no me gustó que no tiene restaurante abierto y k no limpiaron mi cuarto ni un dia

Random people walking around all night. Pool, bar, etc. all closed. Rooms were dark and outlets didn’t work. Sheets and towels were clean at least.

The staff was really nice and they helped me out with accommodating me as best as possible. My daughter has severe asthma, and when I walked into the first room, it just reeked of cigarettes. I moved my room 4 times the rooms where not clean and really rundown I eventually got moved to a decent room as for the other rooms the first one reeked of cigarettes Then the second room the sheets where dirty and had chocolate or something all over them and a rotten apple on the floor then the 3 rd room was right across from where they ripped up some old carpet and it smelled like mold and in the room it’s self the ceiling had a lot of water damage and looked like the ceiling was going to fall in the last room was much better then the other 3 rooms it was clean and right near the pool it didn’t smell but the bathroom light was broken but the maintenance man put a lamp in there for me but the bathroom ceiling also had a lot of water damage and looked like it was going to cave in . The bar was still being worked on but we could still drink . The bartender made some delicious drinks and was also very nice . The pool was ok my kids enjoyed it for the most part .

The pool was under renovation and the restaurant also. The hallways had an awful smell to it. The place looked abandoned the rooms we was in was terrible ceiling had spots on also the walls. Toilet seat was broke the safe was broke no iron the blow dryer wasn’t attached to the wall it was on the shelf not working. No ironing board couldn’t iron my clothes. We made the best of it.

My wife and I have been going to this hotel twice a year for the last 6 years. Every time we go there there’s always something wrong. One year it was the pool another was no heat. We have gone through at least 2 owners and each one is worse than the other. This time was the worst the first room the toilet seat was broken. We went to let someone know and no one was at the desk. We finally got another room and the key wouldn’t work. Every time we left and came back it was the same thing. We had to the front desk to get a new key. No one at the front desk. We kept going back each year because they claimed they were renovating but it never changed from year to year. The bar was never open. We will not stay there anymore. We will find someplace else to stay.

I travel the nation installing commercial directv. This is by far the coolest building I’ve ever stayed at. I live on the road. Giant heated pool interesting courtyard and a good sized bar. Staff was so awesome and polite. I’ve stayed here a few times and have never had issues with the rooms.

Property is old and dirty. Long term renters in the back rooms were sketchy. Bar clientele was a little questionable. I was told that it is under new ownership and renovations were definitely underway (safety was not a concern with pool empty and no safety barriers). Looks like it was a nice Pocono motel at one time, but not in a long time. If the new owners can turn it around it could be a nice place.

The property looks like it use to be really. Indoor pool oasis, restaurant, event rooms, etc. Just a run down dump now 😕