Quality Inn & Suites Aiken East

There were limited dining options near the property. There were not many options for charging our electrical vehicle either.

There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.

In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.

Rooms smell bad. Hot tub is old and full of stains. The towels are very dirty and full of stains.

We stayed here on 4/9/24 before spending a day at the Masters. The owner and his son checked us in and couldn't have been more kind or eager to please. It was obvious that they take pride in their hotel and are working hard to make sure you have a pleasant stay. As a veteran Masters attendee I have stayed in multiple hotels and know that is a challenge to find a reasonably priced hotel that is also clean. Prices can run $750 for a standard hotel that any other time of the year would run $150 a night. When you check in after 10 pm and leave by 6:30 am I cannot bring myself to pay that kind of rate for 8 hour stay with a hot shower. I felt that Quality Inn was reasonably priced at $275/night and a good value. It is an easy 30 minute drive to Augusta National, take the back road and go to the South Gate via Berckmans Rd. Pros: Inn Keeper cares and is eager to make your stay pleasant. Rooms have all been recently repainted, new flooring put in, new counter top, was clean. Cons: It is an older hotel so a simple set up with a basic room. Fine for what we needed and wanted to pay. Thank you for a comfortable and safe nights sleep!

Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working. Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice. Swiming pool was full of cigarette thrown in, was full of dirt. It was opposites of Name... Quality Inn..

Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.

One of the worst quality inns I’ve ever stayed at. There are much better options for the money in Aiken. I found: Paint on the floor Cigarette burn in the comforter Gross tile in the bathroom

I arrived late 12am in the morning. The person that checked me in was very young his appearance gave the indication of 12/13 years old . As hard as he tried to understand my license it was clear he was struggling. After a few min. a lady and gentleman walked around the corner. He was the night guy and was able to help. The hallway up to rooms had paint drips. The rooms were clean. Check out I was not able to get a receipt not sure if it was a commutation problem or if his printer was down

Absolutely wouldn't stay here again, nasty place thats falling apart and pics online definitely not what it looks like now. Got in late and only needed a place to sleep and shower so i stayed. Security measures even falling off the door frame but i already have a means of locking the door down.

In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.

Floors in room & bathroom were very dirty. Tile & grout in bathroom was full of mildew. SMOKE ALARM IN ROOM WAS MISSING & NOT REPLACED WE PAID $253 FOR THIS ROOM. QUALITY NOT ACCEPTABLE FOR THE PRICE. ALSO MAJOR SAFETY ISSUE WITH MISSING SMOKE ALARM. PLEASE REFUND 50% OF WHAT WE PAID

Dirtiest hotel I have even stayed in

Room had a bad smell, hair on bed sheets, stains on towels, cracks in tub and hole in bathroom door.

Check in person was nice. The room appeared clean however was not. The floors had sandy grit you could feel on your feet. The refrigerator needing cleaning as well as replaced. The stainless steal things on all the doors are in horrible condition. The kitchen faucet would only cut off in a odd placement and took me forever to figure out. The shower curtain had stains and mold on the bottom. The shelf under the bathroom sink had a layer of dust. I stayed against my better judgement due to not knowing the area. The tendents were loud, smoked pot in the next room in which the air unit brought into ours. I woke up the next day sick: congestion, sore throat and headach. It could be from the conditions of the room or by coincidence.

Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working. Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice. Swiming pool was full of cigarette thrown in, was full of dirt. It was opposites of Name... Quality Inn..

One of the worst quality inns I’ve ever stayed at. There are much better options for the money in Aiken. I found: Paint on the floor Cigarette burn in the comforter Gross tile in the bathroom

The front desk was nice and that’s about the only thing I can say nice about this place. I was staying for business as I had a horse show for 4 days. The room had black paint stains and it was so sticky I had to wear my slippers the entire time! There is a 2 inch gap under the front door that you can see the outside and bugs were just walking in!! I saw 4 ROACHES one in the bathroom and 1 in the “closet area” and 2 in the room. They were tiny young ones they looked like. I got no towels the entire stay. (4 days 3 nights) and when I went to the front to get some they were out and only had hand towels. I had several people lurking outside my door on several occasions. The first night there was a man outside my door late at night (after 11) and my service dog alerted me to his presence. Then on the last night, there was at least 3 people (one female and 2 males) that were smoking weed, being completely inconsiderate, loud and making me extremely uncomfortable. This went on ALL night. Even when I got up at 4am they were outside the room directly above mine still outside and making noise. What made this very scary is I am a single female and the room door had one lock and it did have a small barring mechanism but it had been ripped out of the metal door jam several times already because you could see the screw holes where they had moved it 2 times already. It was loose and all it would take is a decent kick. The top sheet on the bed had stains. the bathroom floor gross

The bathroom and tub was dirty with brown ring around it when I woke up in the middle of the night there was a cockroach running around

Room is decent but tub was brown and shower curtain was disgusting. Luckily we were only there for one night to sleep but would have never used the shower!!! Beds were comfy but only 1 very thin pillow provided per. (Well 2 per bed) Definitely had a “stuffy” smell but not the worse I’ve stayed in.

I stayed two nights. It was a couple days after st Patrick's and there were still piles of beer cartons and bags of trash next to the over flowing trash cans outside. The room smelled like smoke as well. The seal on the door was nonexistent. So, i could here everything people ordered at McDonald's next door.

Room smelled like cleaning supplies. Cleaning was stained and the towels too. Door wasn’t solid so felt unsafe. A/C went out second morning.

The room was clean but dated. The shower connection sprayed and got water all over the bathroom. Breakfast was a joke. Powdered eggs and sausage patties swimming in liquid. Two kinds of cereal, no juice, and whole apples for fruit. The channel lineup in the lobby showed about 40 channels. We only had 20 in our room.

Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.

I stayed Friday Saturday and Sunday night. First night T.V remote wouldn't work and phone in room has been ripped from the wall. Saturday evening there was a large gathering of people having a cookout (which was perfectly fine) it carries on though and the partied with loud music and loud screaming laughing conversations untill after 1:30am at which point I finally feel asleep due to exhaustion.

AC unit very noisy. Towels were thin and old. Few TV channels available. Bath faucet difficult to operate. Room had a musty smell, maybe had previous smokers.

Manager was very courteous and friendly. Check in went great, room was clean, bed was very comfortable but it had the traditional flat pillows. No neck support here. The bath was clean and shower was nice n hot. Hotel was dated and needed painting inside and out. The breakfast was good with eggs, sausage, waffles and assorted cereals and yogurt.

There was a spider wrapping a stink bug in his web in the corner when I walked in, no smoke detector, the dead bolt didn’t work, there was no working cable, and there was a rowdy group of people playing music and laughing and talking and smoking weed outside my window until incredibly late. They are doing some renovations which is good and understandable but that didn’t bother me compared to everything else.

Room is decent but tub was brown and shower curtain was disgusting. Luckily we were only there for one night to sleep but would have never used the shower!!! Beds were comfy but only 1 very thin pillow provided per. (Well 2 per bed) Definitely had a “stuffy” smell but not the worse I’ve stayed in.

Absolutely wouldn't stay here again, nasty place thats falling apart and pics online definitely not what it looks like now. Got in late and only needed a place to sleep and shower so i stayed. Security measures even falling off the door frame but i already have a means of locking the door down.

Clean. Very personable front desk staff.

Room was clean and staff were friendly. Noisy people in room next door. Breakfast not many choices but was okay.

They did not have the rooms ready at 6pm the day we arrived and they did not allow us to have a noon (compared to 11am) check out. The floors in the rooms were dirty, showers were dirty, and the sheets had stains on them. The daily cleaning staff would only make one of the beds.

The manager refused to refund 2 days after I checked out early my mom put on hospice .. the only bright spot was the nice lady checking me in …..room had burnt holes in sheets , stinked , bathroom bath tub terrible shape … but overall the manager being unavailable to my calls and not responding to Expedia is the worst ! Stay far away ….I will update if any change

I had an issue with my first room and your desk. Staff was very very helpful to me and very nice. I was happy with the breakfast in the lobby the next morning and happy with the desk staff at that time. your employees made the stay very nice.

We stayed here on 4/9/24 before spending a day at the Masters. The owner and his son checked us in and couldn't have been more kind or eager to please. It was obvious that they take pride in their hotel and are working hard to make sure you have a pleasant stay. As a veteran Masters attendee I have stayed in multiple hotels and know that is a challenge to find a reasonably priced hotel that is also clean. Prices can run $750 for a standard hotel that any other time of the year would run $150 a night. When you check in after 10 pm and leave by 6:30 am I cannot bring myself to pay that kind of rate for 8 hour stay with a hot shower. I felt that Quality Inn was reasonably priced at $275/night and a good value. It is an easy 30 minute drive to Augusta National, take the back road and go to the South Gate via Berckmans Rd. Pros: Inn Keeper cares and is eager to make your stay pleasant. Rooms have all been recently repainted, new flooring put in, new counter top, was clean. Cons: It is an older hotel so a simple set up with a basic room. Fine for what we needed and wanted to pay. Thank you for a comfortable and safe nights sleep!

Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.

Manager was very courteous and friendly. Check in went great, room was clean, bed was very comfortable but it had the traditional flat pillows. No neck support here. The bath was clean and shower was nice n hot. Hotel was dated and needed painting inside and out. The breakfast was good with eggs, sausage, waffles and assorted cereals and yogurt.

I arrived late 12am in the morning. The person that checked me in was very young his appearance gave the indication of 12/13 years old . As hard as he tried to understand my license it was clear he was struggling. After a few min. a lady and gentleman walked around the corner. He was the night guy and was able to help. The hallway up to rooms had paint drips. The rooms were clean. Check out I was not able to get a receipt not sure if it was a commutation problem or if his printer was down

Some people may thumb their nose at this hotel. We return EVERYTIME because of the amazing customer service there. The gentleman, Leonard, is ALWAYS so friendly. His service dog is such a sweetheart. My recent visit i accidentally left my breast cancer blanket in the room after check out. 6 hrs went by and i just realized i forgot it. My heart sunk to my stomach due to my mom. I called the hotel and Leonard went above and beyond and found my blanket. This meant the world to me. We will for sure be back!!!! Thank you so such Leonard!!!!!

I stayed two nights. It was a couple days after st Patrick's and there were still piles of beer cartons and bags of trash next to the over flowing trash cans outside. The room smelled like smoke as well. The seal on the door was nonexistent. So, i could here everything people ordered at McDonald's next door.

There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.

Mostly resembled a drug motel. Puking girl at stairwell. Dirty looking characters in parking lot. Grocery cart at stairs. Broken down vehicles in parking lot. Awful.

Check in person was nice. The room appeared clean however was not. The floors had sandy grit you could feel on your feet. The refrigerator needing cleaning as well as replaced. The stainless steal things on all the doors are in horrible condition. The kitchen faucet would only cut off in a odd placement and took me forever to figure out. The shower curtain had stains and mold on the bottom. The shelf under the bathroom sink had a layer of dust. I stayed against my better judgement due to not knowing the area. The tendents were loud, smoked pot in the next room in which the air unit brought into ours. I woke up the next day sick: congestion, sore throat and headach. It could be from the conditions of the room or by coincidence.

I stayed Friday Saturday and Sunday night. First night T.V remote wouldn't work and phone in room has been ripped from the wall. Saturday evening there was a large gathering of people having a cookout (which was perfectly fine) it carries on though and the partied with loud music and loud screaming laughing conversations untill after 1:30am at which point I finally feel asleep due to exhaustion.

We requested a non-smoking room. The room we got did not smell good or have a clean smell. Cigarette butts we're on the balcony and on the stairwell. There was a cigarette burn on the bedspread and lipstick stain on the sheets.

The front desk was nice and that’s about the only thing I can say nice about this place. I was staying for business as I had a horse show for 4 days. The room had black paint stains and it was so sticky I had to wear my slippers the entire time! There is a 2 inch gap under the front door that you can see the outside and bugs were just walking in!! I saw 4 ROACHES one in the bathroom and 1 in the “closet area” and 2 in the room. They were tiny young ones they looked like. I got no towels the entire stay. (4 days 3 nights) and when I went to the front to get some they were out and only had hand towels. I had several people lurking outside my door on several occasions. The first night there was a man outside my door late at night (after 11) and my service dog alerted me to his presence. Then on the last night, there was at least 3 people (one female and 2 males) that were smoking weed, being completely inconsiderate, loud and making me extremely uncomfortable. This went on ALL night. Even when I got up at 4am they were outside the room directly above mine still outside and making noise. What made this very scary is I am a single female and the room door had one lock and it did have a small barring mechanism but it had been ripped out of the metal door jam several times already because you could see the screw holes where they had moved it 2 times already. It was loose and all it would take is a decent kick. The top sheet on the bed had stains. the bathroom floor gross

Our room smelt like somebody had been smoking weed in it. We notified the front desk and they moved us to a handicap room. They informed us that this was the only room available. That room was not up to standard but we made it workable. We stayed out of it much as possible. It was dusty, the towels were dingy and the paint in bath tub was pealing and one of the sheets on the bed had burns, and the bedspread was very wrinkle.

There was a spider wrapping a stink bug in his web in the corner when I walked in, no smoke detector, the dead bolt didn’t work, there was no working cable, and there was a rowdy group of people playing music and laughing and talking and smoking weed outside my window until incredibly late. They are doing some renovations which is good and understandable but that didn’t bother me compared to everything else.

Absolutely wouldn't stay here again, nasty place thats falling apart and pics online definitely not what it looks like now. Got in late and only needed a place to sleep and shower so i stayed. Security measures even falling off the door frame but i already have a means of locking the door down.

Hardly any food available. One egg left and two sausages. No juice and milk was gone at 7:30 am

Room was clean and staff were friendly. Noisy people in room next door. Breakfast not many choices but was okay.

I had an issue with my first room and your desk. Staff was very very helpful to me and very nice. I was happy with the breakfast in the lobby the next morning and happy with the desk staff at that time. your employees made the stay very nice.

The room was clean but dated. The shower connection sprayed and got water all over the bathroom. Breakfast was a joke. Powdered eggs and sausage patties swimming in liquid. Two kinds of cereal, no juice, and whole apples for fruit. The channel lineup in the lobby showed about 40 channels. We only had 20 in our room.

Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working. Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice. Swiming pool was full of cigarette thrown in, was full of dirt. It was opposites of Name... Quality Inn..

Manager was very courteous and friendly. Check in went great, room was clean, bed was very comfortable but it had the traditional flat pillows. No neck support here. The bath was clean and shower was nice n hot. Hotel was dated and needed painting inside and out. The breakfast was good with eggs, sausage, waffles and assorted cereals and yogurt.