Name: Holiday Inn Express & Suites Rapid City by IHG
Address: 645 East Disk Drive, Rapid City, South Dakota, United States of America, Rapid City, South Dakota, US
Price range: $122–$275 per night
Rating: 8.88

What guests think

At Holiday Inn Express & Suites Rapid City by IHG, guests frequently praise the friendly staff and convenient location near the interstate and shopping, while noting some maintenance issues and occasional cleanliness lapses during otherwise comfortable stays.

Rooms are often clean and quiet, and families appreciate the pool and hot tub, but several reviews note hard or aging mattresses, dated finishes, and intermittent HVAC or plumbing problems including slow or clogged drains. Breakfast is widely seen as a strong point with hot and cold choices, though a few guests found items picked over. Expect a family-friendly stay that is comfortable overall but variable in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are popular and good for kids, though the splash features can be intense for toddlers and the area can feel hot and humid. Parking is easy, but there are occasional facility issues and some renovation noise.

Related guest reviews

8

Douglass

Jul 30, 2024

·

Stayed 6 nights

Stayed with our family for a week while sightseeing. Hotel is better than I expected. Good for families. Pool was great for kids but pool area was too hot and humid. Free breakfast was good

10

Susan

Aug 22, 2024

·

Stayed 3 nights

Great facility and staff. A little outdoor seating would have been nice. Good pool for kids.

10

Britt

Sep 11, 2023

·

Stayed 4 nights

Our room was clean and nice. The pool and hot tub were really good. It is a great pool for kids.

8

Josh

Sep 21, 2024

·

Stayed 3 nights

Part of the reason we chose this hotel was for the pool area because it looked great for little kids. It is great for kids but not little little kiddos. We have a 2 year old and thought it looked like a splash pad area which would be perfect. It was a little intense for little ones and she didn’t like it at all. It was like standing in a strong shower and no chance to not get sprayed. If you were in the pool area you were getting sprayed. And every couple of minutes the large bucket of water would empty and dump out a ton of water. If a 2 year old was under it they would probably be knocked over. So yeah. If you want the pool area for little ones it works if your kids are on the older side but not so much for 2-3 year olds. Awesome for mid to older kids but not toddlers. It ended up working out if we just didn’t turn the water on and then she could play in the 1 foot water but if anyone else was around then the water was going. Everything else was great. Nice hotel.

10

Suelle

Mar 24, 2025

·

Stayed 1 night

Gym is equipped enough too!

10

Brian

May 10, 2024

·

Stayed 3 nights

Room was clean and huge! Nice hot breakfast served till 10! Pool and hot tub area are clean with lots of windows.

10

Brian John

May 25, 2025

·

Stayed 4 nights

My wife and I liked pretty much everything about our stay. The room was comfortable, the breakfast was great for a free breakfast, the parking was great, and the staff were extremely nice and helpful.

8

Ralph

Feb 23, 2025

·

Stayed 1 night

Needed better snow and ice removal.

4

Allyssa

Dec 7, 2025

·

Stayed 1 night

Room dirty in some areas, housekeeping came in without knocking and the construction on third floor was way too loud.

10

Jesse

Sep 1, 2025

·

Stayed 1 night

Besides the dirty sheets on the bed, we felt the facility was clean. The pool and hot tub were nice. Breakfast was great with many options that were dairy free.

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Cleanliness

Cleanliness feedback is mixed: many guests report clean rooms and common areas, but recurring issues include stained or dirty linens, odors (smoke or musty), and some mildew or grime. A few reviews also mention slow or clogged drains.

Related guest reviews

8

Shannon

Oct 23, 2025

·

Stayed 1 night

The breakfast was good. Buffet style with several choices hot and cold. Friendly staff, and the rooms were clean.

4

Christopher

Oct 21, 2024

·

Stayed 2 nights

Booked a double queen room for 2 nights. Upon checking in and entering the room, one bed clealy hadnt had the sheets changed and the bed was made nicely but the sheets were full of hair and dirt. The room also smelled like mildew and cigarette smoke. The front desk employee was able to give us new sheets to put on both beds. Not ideal, but hey its clean sheets. Breakfast was ok. Pretty picked over. There weren't many people in the seating area while we were there, but most of the tables were dirty so it must have been busy at some point. I could tell there would have been more food options as bins were sitting empty in a few areas. Hot tub was warm, towels were stocked. Honestly a lot of my poor review comes from the dirty sheets and room smell. I don't smoke and I really don't enjoy the smell. I also would prefer to change my sheets while im on vacation. Most motels I have previously stayed at have enployed some sort of housekeeping staff. Decent place, nothing to write home about for us.

6

Ruby

Aug 30, 2025

·

Stayed 2 nights

Nice rooms and breakfast was pretty descent (as they go in settings like this) but the entrance had a terrible smell that got worse, one of the staff members was rude, and there were several boarded up buildings in the immediate vicinity.

8

Ma. Teresa

Oct 26, 2025

·

Stayed 1 night

The room is clean and breakfast is good

10

Lynell

Oct 27, 2024

·

Stayed 1 night

Exceptionally clean room as well as common areas in the hotel. It was easy to walk with my cane as it has a zero-step entrance which I very much appreciated. The front desk associate was pleasant and helpful in assuring us our room would be located near the entrance so as to not require a lot of walking due to recent knee pain.We thoroughly enjoyed the wonderful offerings at the complimentary breakfast! It was impressive that they had some gluten free selections, as well as for lactose intolerant individuals. There was a wide variety of food options- literally something for everyone plus plenty of comfortable seating options. The pool area looked very accommodating and family friendly, although we didn’t use that facility. Very nice place to stay and highly recommend it for anyone.

4

Wanda

Sep 8, 2025

·

Stayed 2 nights

the entry way into the hotel smelled terrible. the carpet in the hallways was dirty. our shoes stuck to the area of hard floor in our room. I could feel a hard ridge down the middle of my bed; did not dare sleep close to one side or I would have rolled off. I always stay at Holiday Inn Express hotels but after this stay I will think twice about that.

4

Garth

May 21, 2024

·

Stayed 4 nights

Almost every bath towel we had over four nights had a LARGE brown stain. Yuck!

8

Daniel

Sep 3, 2024

·

Stayed 3 nights

Carpet needs update. Room smelled stale.

10

Kyrie

Jun 3, 2024

·

Stayed 3 nights

Really enjoyed our stay there. Hotel was clean and well taken care of, and the staff was excellent.

6

Travis

Aug 17, 2024

·

Stayed 4 nights

Ceiling in bathroom was dirty maybe had mold. Broken uneven floor tiles that were very dirty bottom of slippers turned black and have only ever been in the room. Breakfast was good lobby area was good

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Rooms

Rooms are generally comfortable and often spacious or quiet, but several reviews note dated decor, lumpy or worn carpeting, cracked bathroom tiles, and occasional HVAC problems. Bed and pillow comfort varies, with some finding them too firm or sagging.

Related guest reviews

8

Kivie

Jul 30, 2024

·

Stayed 3 nights

Mattress and pillows were not up to my Hoilday Inn expectations.

6

Rachael

Aug 9, 2024

·

Stayed 5 nights

The first day we got there the AC was broken and we needed to get it fixed. The bed sunk in the middle and hurt our backs. The pillows were horrible. When we checked in the staff didn’t tell us there was a hot breakfast available in the morning and the first day we went for breakfast. Extremely disappointed about the lack of communication there.

8

Judy

Sep 17, 2025

·

Stayed 3 nights

Clean, need up grade on tv's and firmer pillows.

8

Melissa

Jan 16, 2023

·

Stayed 19,365 nights

Decent hotel and fairly clean room. Beds are normal and it was reasonably quiet.

6

Ronald

Oct 18, 2025

·

Stayed 1 night

For this Presidential suite. The remote to the fireplace had the back piece missing, one of the long plastic handles to the curtains was missing. The carpet is lumpy in some spots. The stay itself was ok. Just a few minor things in the room.

8

Ernest

Aug 24, 2024

·

Stayed 3 nights

Beds were pretty hard. Everything else was pretty awesome.

8

Beverly

Sep 28, 2025

·

Stayed 2 nights

Area next to highway but quiet.

6

Jacob

Jul 26, 2025

·

Stayed 1 night

The check in area was in good shape and the staff was super friendly. The pool area was average to good. However, when it came to the quality of the room, this property failed horribly. The tile floor in the entry and bathroom was cracked and falling apart. The orange carpet gave it an old, dirty feeling. There was a place on the bathroom wall where something had previously hung with fading and wall studs still present. The lack of electronic plug ins for a “high” quality hotel was lacking. The bathroom fan continually stayed “on” and the sensor light flickered. You could tell around the bathroom fan that in the past something had gone on with brown spots, water perhaps. It just felt like the room given was the last, run down room in the hotel. For the price paid, and Holiday Inn’s reputation, I really expected more and was disappointed.

8

Sabrina

Aug 18, 2024

·

Stayed 3 nights

The hotel and staff were great. The beds need to be updated they were so hard

10

Kimberly

Jun 29, 2025

·

Stayed 1 night

Such a quick check in and out. Clean, comfortable, spacious rooms.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with smooth check-in and responsive front desk support. Occasional issues include a rude interaction, housekeeping entering without knocking or skipping service, poor communication, and isolated reservation or amenity-resolution problems.

Related guest reviews

8

Tyson

Mar 25, 2024

·

Stayed 5 nights

Would have been 5/5 if housekeeping gave us fresh bedsheets, towels, and toilet paper at least once over our week-long stay. Everything else was great.

10

Peter

Apr 9, 2024

·

Stayed 1 night

Clean comfortable modern, excellent service, asked for a room on the top floor away from noise got exactly that at check in!

6

Rachael

Aug 9, 2024

·

Stayed 5 nights

The first day we got there the AC was broken and we needed to get it fixed. The bed sunk in the middle and hurt our backs. The pillows were horrible. When we checked in the staff didn’t tell us there was a hot breakfast available in the morning and the first day we went for breakfast. Extremely disappointed about the lack of communication there.

10

Mary

Apr 8, 2024

·

Stayed 3 nights

The staff was GREAT!

6

Lisa

May 20, 2024

·

Stayed 2 nights

The hot tub did not work. We told them and the front desk people did not care. I paid for a hot tub room. And the hot tub did not work. It would be nice if i could get somewhat of a reimbursement since i paid for a hot tub room

10

Donna Hardin

Oct 6, 2024

·

Stayed 7 nights

Front desk people were very nice and helpful.

10

Brian John

May 25, 2025

·

Stayed 4 nights

My wife and I liked pretty much everything about our stay. The room was comfortable, the breakfast was great for a free breakfast, the parking was great, and the staff were extremely nice and helpful.

4

Allyssa

Dec 7, 2025

·

Stayed 1 night

Room dirty in some areas, housekeeping came in without knocking and the construction on third floor was way too loud.

10

Nicholas

Feb 2, 2025

·

Stayed 1 night

The gentleman at the front desk was such a great guy! I love his energy! He greeted us enthusiastically each time we came in the front door and assisted us when needed! His friendly demeanor was very pleasant to experience! His energy was very contagious!

2

Jodi

Jul 3, 2025

·

Stayed 1 night

There was no room available even tho I had paid thru Experian. Staff helped me find another hotel thankfully.

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Location

Convenient just off I-90 with easy access to shopping and restaurants, and many found it quiet and safe. A few noted boarded-up buildings nearby and that downtown is not walkable from the hotel.

Related guest reviews

10

Betty

Jun 7, 2024

·

Stayed 2 nights

Hotel close to highway, with shopping and restaurant options. The main reason to stay here, in my opinion, is to be close to the highway. Good breakfast, nice pool and hot tub. Clean room. Would stay here again.

10

Steven

Jul 31, 2024

·

Stayed 4 nights

This hotel was a great central location for all of our National Parks and State Park adventures.

6

Ruby

Aug 30, 2025

·

Stayed 2 nights

Nice rooms and breakfast was pretty descent (as they go in settings like this) but the entrance had a terrible smell that got worse, one of the staff members was rude, and there were several boarded up buildings in the immediate vicinity.

10

john

Jul 18, 2025

·

Stayed 5 nights

Very nice place to stay. Staff is great and it’s close to a lot of shopping and food. Quiet place to stay.

10

Linda

Jun 29, 2025

·

Stayed 1 night

Close to interstate yet quiet. Restaurants nearby

10

Orlando

Sep 27, 2025

·

Stayed 1 night

Excellent location, feel very safe and in walking distance to restaurants.

10

Craig

Dec 19, 2024

·

Stayed 2 nights

This is an accommodating Holiday Inn Express hotel. It is very near the Rushmore mall and associated shopping. Downtown Rapid City is a ways away. One would not be able to walk from this hotel to any other business. There are a couple of gas stations, nearby, and the hotel is just off interstate 90. The hotel has a nice swimming pool. The room was clean and well put together. Breakfast was good. This is a fairly good choice for shopping and for traveling on interstate 90.

8

Beverly

Sep 28, 2025

·

Stayed 2 nights

Area next to highway but quiet.

10

Tom

Dec 9, 2024

·

Stayed 1 night

Quiet and close to the interstate

10

Tuesday

Sep 27, 2025

·

Stayed 1 night

Shopping was nearby.

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Dining

Breakfast is consistently praised for variety and hot and cold options, with many calling it great. Some guests found items picked over or noted limited fruit at times.

Related guest reviews

8

Shannon

Oct 23, 2025

·

Stayed 1 night

The breakfast was good. Buffet style with several choices hot and cold. Friendly staff, and the rooms were clean.

10

Rosalie

Jul 2, 2025

·

Stayed 1 night

Clean room with excellent breakfast!

4

Christopher

Oct 21, 2024

·

Stayed 2 nights

Booked a double queen room for 2 nights. Upon checking in and entering the room, one bed clealy hadnt had the sheets changed and the bed was made nicely but the sheets were full of hair and dirt. The room also smelled like mildew and cigarette smoke. The front desk employee was able to give us new sheets to put on both beds. Not ideal, but hey its clean sheets. Breakfast was ok. Pretty picked over. There weren't many people in the seating area while we were there, but most of the tables were dirty so it must have been busy at some point. I could tell there would have been more food options as bins were sitting empty in a few areas. Hot tub was warm, towels were stocked. Honestly a lot of my poor review comes from the dirty sheets and room smell. I don't smoke and I really don't enjoy the smell. I also would prefer to change my sheets while im on vacation. Most motels I have previously stayed at have enployed some sort of housekeeping staff. Decent place, nothing to write home about for us.

10

Michael

Aug 24, 2025

·

Stayed 1 night

Great location. Very clean!! The breakfast had a variety and mai tained.

10

Deborah A

Apr 9, 2024

·

Stayed 3 nights

Staff was outstanding very nice to our needs the pool area was great if you have children and it did have a workout room for those who like to get a workout in. Had a great selection for Breakfast every morning it just lacked not having fruit . The area itself was peaceful and there was stores close by

8

noel

Apr 20, 2025

·

Stayed 1 night

Good breakfast, plenty of options.

10

Jane

Jun 11, 2024

·

Stayed 7 nights

Breakfast was delicious

10

Gary

Sep 19, 2023

·

Stayed 7 nights

Staff was excellent and breakfast was great.

10

Matt

May 15, 2023

·

Stayed 1 night

One-night stay. Clean, quiet, well-appointed room. Great breakfast room with nice selection of breakfast items.

10

Jesse

Sep 1, 2025

·

Stayed 1 night

Besides the dirty sheets on the bed, we felt the facility was clean. The pool and hot tub were nice. Breakfast was great with many options that were dairy free.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$106
March	$107
April	$103
May	$146
June	$227
July	$223
August	$219
September	$184
October	$133
November	$112
December	$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $223	17 $206	18 $206	19 $162
20 $130	21 $163	22 $197	23 $256	24 $275	25 $275	26 $163
27 $146	28 $146	29 $146	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $139	3 $139
4 $139	5 $139	6 $139	7 $155	8 $163	9	10 $247
11 $130	12 $122	13 $122	14 $122	15 $122	16 $122	17 $122
18 $122	19 $122	20 $122	21 $122	22 $134	23 $206	24 $181
25 $122	26 $122	27 $122	28 $122	29 $139	30 $139	31 $139

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Rapid City by IHG

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Prices for upcoming dates