Name: Red Roof Inn & Suites Houston – Humble/IAH Airport
Address: 9821 West FM 1960 Business Road, Humble, Texas, United States of America, Humble, Texas, US
Price range: $44–$49 per night
Rating: 7.16

What guests think

At Red Roof Inn & Suites Houston – Humble/IAH Airport, reviews repeatedly cite poor cleanliness, pests, and worn rooms, along with many complaints about broken in-room amenities such as air conditioning, refrigerators, and door locks.

Service feedback is often negative, with reports of rude interactions, reservation cancellations or overbooking, and a lobby that’s frequently closed with window-only service. Facilities also draw criticism, especially a dirty or empty pool. The location is praised for easy access to eateries, shopping, and major roads, and several guests felt the area was safe. Overall, expect a basic budget stay with inconsistent standards and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention a dirty or empty pool and restricted lobby access via a night window.

Related guest reviews

2

Kenny

May 3, 2024

·

Stayed 3 nights

Television didn’t work no cable or satellite as advertised no WiFi as advertised patches in walls the bed coverings were literally curtains the pool was empty

6

Timothy

Jul 4, 2024

·

Stayed 2 nights

The room had a lamp hanging out of the sealing and one plug was hanging out of the wall the fridge had a red substance in the door measuring the room was not checked and cleaned properly I could not enter the main lobby during normal busses hrs just over all the bed was good and the TV works COVID is over time to open the place to great guest properly

4

Michel

Aug 10, 2025

·

Stayed 4 nights

During our 4-day stay, the room was never cleaned—not once. The in-room coffee machine didn’t work, and when I asked for a replacement, I was told they didn’t have one. The floors outside the rooms were filthy, the wall paint was dirty and scuffed, and the stair handrails were grimy. The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour. To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.

2

Eric

Jun 11, 2024

·

Stayed 1 night

Pool is green mosquito cesspool!! Staff is RUDE!! Pets are NOT Welcome, they will charge $100 for pets. Cockroaches EVERYWHERE!! Roach droppings EVERYWHERE! They will come in your room while you are sleeping even with "Do not disturb" sign! No security latch, no ice bucket. And when I asked, I was given the rudest response and handed a garbage bag. I was yelled at by the witch at the window. Messed up my reservation then deadbolted me out of my room with my cat and my belongings inside. This place was the motel from HELL!! TRAVELER BEWARE!!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report dirty rooms and linens, stains, and cockroaches; some also note grimy common areas. A few reviews found their rooms clean.

Related guest reviews

6

Michael

Sep 12, 2025

·

Stayed 2 nights

Room could’ve been cleaned better. Uncertain stains on floor beneath bed

2

Constantinos

Aug 8, 2025

·

Stayed 1 night

Roaches! Avoid at all costs

2

BREONNA M

Mar 18, 2024

·

Stayed 5 nights

Property look nothing like shown on Expedia. Stinks horribly. Also blood stains on sheets . Management rude

4

Lisa

Oct 13, 2025

·

Stayed 3 nights

The facility refused to honor the info given on Hotels.com. Pet fee was ti bee 15. and they charged 100. for an 11 lb dog that stayed crated and told me my riom must be inspected daily. upon entering my room, i see the sheets and bedspread are filthy. They had the maid change the sheets but did not bring back a blanket to replace the one taken. Thankfully, I carry my own with me. They make a huge fuss over damage previous dogs have done, but dont consider other guests may not be that way.

4

Monese

Oct 5, 2025

·

Stayed 2 nights

I had to switch two rooms due to there being roaches in the rooms.

2

Keitha

Sep 2, 2025

·

Stayed 2 nights

I wish these hotels invested money in making people stay welcoming it seems like they do not care bathroom is nasty stains on towels doors are not secure stains on bed bad smell bugs and roaches outside this is not a retaliation review but hopefully management can resolve these issues

8

Victor

Oct 1, 2024

·

Stayed 2 nights

Miy sucia, las puertas estan rotas y el fridge no sirve

Translate

2

MARTIN-PAUL

Jul 30, 2024

·

Stayed 1 night

The room was dirty.

4

Michel

Aug 10, 2025

·

Stayed 4 nights

During our 4-day stay, the room was never cleaned—not once. The in-room coffee machine didn’t work, and when I asked for a replacement, I was told they didn’t have one. The floors outside the rooms were filthy, the wall paint was dirty and scuffed, and the stair handrails were grimy. The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour. To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.

2

Itzel

Feb 15, 2025

·

Stayed 1 night

the floors and sheets were dirty. and there were cockroaches

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Rooms

Frequent issues with in-room features—especially air conditioning and refrigerators—not working, plus reports of broken locks or doors and hard mattresses. Noise experiences vary, with some stays quiet and others disturbed by neighbors.

Related guest reviews

6

Yury

Aug 13, 2024

·

Stayed 1 night

Upon my arrival, i attempted to chrck in. The attendant was adamant that there was no reservation under my name. Long story short, I requested to speak to manager who was 2 hours away.. so I waited just find out that there was a reservation under my name all along. After checking in. I was given a non smoking room with cigarettes burns and strong smoke odor. Hope I dont get chathe for that. Houston is about mid 90 in the summer and the room mini fridge didnt work. I couldn't keep a cold bottle of wayer to crunch the heat. Very disappointed 😞

2

Precious

Jun 23, 2024

·

Stayed 1 night

The Air conditioner was broken in the room .

10

L K

Dec 16, 2024

·

Stayed 2 nights

It's just a little to noisy from

4

thomas

Sep 30, 2025

·

Stayed 1 night

Bed hard no refrigerator

6

Leanne

Mar 12, 2024

·

Stayed 2 nights

Very quiet and room was clean. Bathroom did not have a light and the air conditioner did not work. Was promised it would be fixed and it never was. Was a very hot two night stay. Other than that, very pleasant.

8

Victor

Oct 1, 2024

·

Stayed 2 nights

Miy sucia, las puertas estan rotas y el fridge no sirve

Translate

6

Rebecca

Oct 30, 2025

·

Stayed 1 night

The room above us kept us up all night very lou noises

2

Robb

Mar 25, 2025

·

Stayed 4 nights

They didn’t have the room I reserved at check in and after agreeing to take another room the room I was given the ac/heater combo didn’t power on and it was a cool day and room. I went downstairs to let them know and instead of me hearing I apologize let me get you into another room and I will check it first before you move you items I’m hearing about a breaker being tripped like I was supposed to check it myself. Then the person that could give me a refund at that point this was all I would accept wasn’t on property and I waited 20 minutes with m6 phone dying and no charge ability in their lobby. Hotels.com made it right for me. The people that run this Red Roof Inn are not like the many others I have stayed months at a time at as an insurance adjuster at Castrophes.

6

latisha

Jun 15, 2024

·

Stayed 1 night

Front door lock is broken and shower curtain is lose. Overall nice hotel but they need to do maintenance

6

Armando

Jun 2, 2025

·

Stayed 1 night

AC good, hot shower good except sheets were stained and mattress was hard.

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AI-generated summary based on recent guest reviews

Service

Many reviews describe rude interactions, reservation cancellations or overbooking, and slow or unhelpful responses; the lobby is sometimes closed with window-only service. A few guests mention friendly staff or a helpful clerk.

Related guest reviews

2

Monese

Mar 9, 2025

·

Stayed 1 night

Never even got to check in. The room that I booked was no longer available when I arrived to the hotel 10 minutes later

2

Karen

Jul 20, 2024

·

Stayed 1 night

Unpaid for a room and I didn't have one when I arrived. The person there said his coworker called people to let them know it was cancelled. I didn't receive a call text or nothing. I get there at 1:40 am just to find out that the room I paid for was given away without my consent. I just want my money back and I want you to know you left a pregnant woman in the street without a place to sleep with a kid room. Shame on you.

4

Lisa

Oct 13, 2025

·

Stayed 3 nights

The facility refused to honor the info given on Hotels.com. Pet fee was ti bee 15. and they charged 100. for an 11 lb dog that stayed crated and told me my riom must be inspected daily. upon entering my room, i see the sheets and bedspread are filthy. They had the maid change the sheets but did not bring back a blanket to replace the one taken. Thankfully, I carry my own with me. They make a huge fuss over damage previous dogs have done, but dont consider other guests may not be that way.

6

Timothy

Jul 4, 2024

·

Stayed 2 nights

The room had a lamp hanging out of the sealing and one plug was hanging out of the wall the fridge had a red substance in the door measuring the room was not checked and cleaned properly I could not enter the main lobby during normal busses hrs just over all the bed was good and the TV works COVID is over time to open the place to great guest properly

2

Destiny

Jul 13, 2024

·

Stayed 1 night

Over booked me then never refunded my money when they cancelled on their end and I never even got to stay there .

4

Michel

Aug 10, 2025

·

Stayed 4 nights

During our 4-day stay, the room was never cleaned—not once. The in-room coffee machine didn’t work, and when I asked for a replacement, I was told they didn’t have one. The floors outside the rooms were filthy, the wall paint was dirty and scuffed, and the stair handrails were grimy. The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour. To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.

4

Luis

Jun 30, 2025

·

Stayed 2 nights

Hotel has accessible road to freeway and the area was safe. The hotel seemed under staffed but front clerk Pedro went out of his way for me. You get what you pay for.

2

Robb

Mar 25, 2025

·

Stayed 4 nights

They didn’t have the room I reserved at check in and after agreeing to take another room the room I was given the ac/heater combo didn’t power on and it was a cool day and room. I went downstairs to let them know and instead of me hearing I apologize let me get you into another room and I will check it first before you move you items I’m hearing about a breaker being tripped like I was supposed to check it myself. Then the person that could give me a refund at that point this was all I would accept wasn’t on property and I waited 20 minutes with m6 phone dying and no charge ability in their lobby. Hotels.com made it right for me. The people that run this Red Roof Inn are not like the many others I have stayed months at a time at as an insurance adjuster at Castrophes.

4

Beno

Jul 9, 2025

·

Stayed 1 night

The morning staff is Very rude and disrespectful to my family.

2

Eric

Jun 11, 2024

·

Stayed 1 night

Pool is green mosquito cesspool!! Staff is RUDE!! Pets are NOT Welcome, they will charge $100 for pets. Cockroaches EVERYWHERE!! Roach droppings EVERYWHERE! They will come in your room while you are sleeping even with "Do not disturb" sign! No security latch, no ice bucket. And when I asked, I was given the rudest response and handed a garbage bag. I was yelled at by the witch at the window. Messed up my reservation then deadbolted me out of my room with my cat and my belongings inside. This place was the motel from HELL!! TRAVELER BEWARE!!

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AI-generated summary based on recent guest reviews

Location

Convenient for shopping, dining, and freeway access; several reviews also note the area feels safe.

Related guest reviews

10

George

May 25, 2025

·

Stayed 1 night

Quiet. Close to everything.

10

Christine

Aug 5, 2024

·

Stayed 3 nights

Safe

10

nick

Nov 10, 2024

·

Stayed 1 night

This property is the best for your wallet if youre looking for a safe and comfortable quiet place.

4

Luis

Jun 30, 2025

·

Stayed 2 nights

Hotel has accessible road to freeway and the area was safe. The hotel seemed under staffed but front clerk Pedro went out of his way for me. You get what you pay for.

8

Andrea

Aug 7, 2025

·

Stayed 2 nights

Lots of shopping and food options very nearby. This hotel is located in the heart of humble business district.

10

Christine

Jul 4, 2025

·

Stayed 1 night

Quick walking access to numerous local eateries.

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$46
February	$45
March	$47
April	$44
May	$45
June	$65
July	$44
August	$45
September	$46
October	$46
November	$45
December	$43

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $49	15 $49	16 $49	17 $44	18 $44	19 $44
20 $44	21 $44	22 $44	23 $44	24 $44	25 $44	26 $44
27 $44	28 $44	29 $44	30 $44

Su	Mo	Tu	We	Th	Fr	Sa
				1 $44	2 $44	3 $44
4 $44	5 $44	6 $44	7 $44	8 $44	9 $44	10 $44
11 $44	12 $44	13 $44	14 $44	15 $44	16 $44	17 $44
18 $44	19 $44	20 $44	21 $44	22 $44	23 $44	24 $44
25 $44	26 $44	27 $44	28 $44	29 $44	30 $44	31 $44

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Suite, 1 King Bed, Jetted Tub

Superior Room, 2 Queen Beds, Accessible

Superior Room, 1 King Bed

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds, Smoking

Standard Suite, 1 King Bed, Accessible (Jetted Tub, Roll-In Shower)

Superior Room, 1 King Bed, Smoking

Superior Room, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn & Suites Houston – Humble/IAH Airport

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Prices for upcoming dates