Fairfield Inn & Suites Houston Humble

They were overbooked and sending people away. We chose that location for indoor pool. They should had let us know it was under reservation. Tv didn’t work and we were advised we were getting discount. I never received a refund for any portion I had already paid.

The hotel is old and needs remodeling ! The reason i chose this hotel was because they advertised indoor swimming pool ! Got there to find out the pool had been closed for over a year Could not get a refund.

Ms. Pi was wonderful and greeted us warmly. The pool was closed when we got there, we were super disappointed because that is one of the reasons we picked this hotel. But we were able to use the pool next door at another hotel so that was nice. The tv in the room needs to be replaced. It was a dark blue screen and hard to see anything on it. Overall I wouldn’t stay here again but it served its purpose.

1. I had no internet in my room and asked called the front desk and they said that internet doesn't work. 2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

Hotel com instalações precisando de reformas. Carpetes cheirando velhos. Amanheci com picadas de algum inseto pelo corpo, formando caroços. Café da manhã deixa a desejar, poucas opções e sem graça.

Booked one night in the hotel. Was ok for that purpose. The reception staff were very friendly and I appreciated being pre-warned the hotel was busy so breakfast might be busy (it wasn’t in the end, was very quiet at breakfast). Was disappointed the pool wasn’t available to be used. Would stay here again if I needed a hotel in the area for one night, wouldn’t plan to stay for longer duration.

Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

I booked this property for 2 nights because of the indoor pool. Its springbreak and cold out. Thought this ideal. We only stayed 1 night the pool was out of service. The bed was not that comfortable so was no reason to stay. Very disappointed child with me.

It was a great stay , indoor pool a plus!!

Clean room and welcoming staff.

Staff were real friendly, room was very clean! Breakfast was great the two days we were there. Bacon, sausage, pancakes, eggs, etc, full breakfast! Great when you have children with you. Great room rate!

Extremely musty all the floors on the 4th floor has no air conditioning

Flooding smell, not a good stay

Staff were very courteous. Greeted every time. House keeping were also very nice and the whole place was spotless.

The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.

The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.

Convenient location to the airport. Clean. Guest service person was nice and helpful.

I enjoyed my stay. The staff were pleasant and the rooms were clean.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

Clean, courteous staff, comfortable beds and good air conditioning. Only one problem--I wanted to watch Fox News and even though it showed on the TV menu, when I clicked on the channel it was a black screen that just said "Fox News" and apparently blocked so I couldn't watch it.

Poor service, hotel had a moldy pool, no cold water for shower only very hot water, reported it and nothing was done, refrigerator in room didn’t work

beds were hard

Ms. Pi was wonderful and greeted us warmly. The pool was closed when we got there, we were super disappointed because that is one of the reasons we picked this hotel. But we were able to use the pool next door at another hotel so that was nice. The tv in the room needs to be replaced. It was a dark blue screen and hard to see anything on it. Overall I wouldn’t stay here again but it served its purpose.

If you just want a night at a hotel it’s clean the bed sleep good there’s the mall and a few restaurants close by

I arrived early at the hotel. Because my flight got in early. Was told there’s no rooms right now available until like 12pm which is fine. I kind of knew that. But I told the front desk AT LEAST 3x. That the refrigerator wasn’t working and they kept telling me they were going to have the maintenance person come and fix it. And they never did! Yes they offered me another room. But I had already unpacked and that’s an inconvenience. Before they assign you a room. They should make sure. We can use all the amenities offered!

Only stayed one night. It was just what I needed for a room.

Used for a long layover. Good for what it was, no more no less.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

This property is sort of old and could use a few face lifts. Door frame to bathroom was rusted and shower curtain was torn at one end at the top. Room 216

They were overbooked and sending people away. We chose that location for indoor pool. They should had let us know it was under reservation. Tv didn’t work and we were advised we were getting discount. I never received a refund for any portion I had already paid.

The hotel was horrible....especially the front desk clerk Natalie...she was rude an out of line...will be calling corporate on her an the manager vic patel....stay clear of this place....Marriott would be ashamed of there name being used by these people an property...was supposed to stay 3 days only stayed one....yalls costumer service is way below standards!

The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.

1. I had no internet in my room and asked called the front desk and they said that internet doesn't work. 2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.

Staff was extremely helpful and courteous!

On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks

The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience

The staff that welcomed us helped me with a problem and could not have been more understanding and helpful.

The lady at the front desk was amazing the only who knew me by my last name when I walked in felt so welcomed. She worked in the evening

Close to airport and mall.

Bom custo-benefício, perto do comércio. Fica a 30 min de carro do centro de Houston

Great Hotel. Outstanding location.

Conveniently located to the airport, East check in, and very clean.

Easy access. Close to shopping and dining options.

Staff was excellent. Hotel is convenient to mall and restaurants.

Good stay. Good location.

Quick overnight stay. Close to parking for airport

Everything was in walking distance

This property was conveniently located to where we were going. Breakfast was typical but good.

Staff were real friendly, room was very clean! Breakfast was great the two days we were there. Bacon, sausage, pancakes, eggs, etc, full breakfast! Great when you have children with you. Great room rate!

The hotel was very average. Aesthetically it was not that appealing. However, it was clean. Breakfast was below average.

Breakfast was amazing! There wasnt anything i didnt like

My children enjoyed themselves so much and said a special thank you to the service staff as breakfast was delicious!!

Hotel com instalações precisando de reformas. Carpetes cheirando velhos. Amanheci com picadas de algum inseto pelo corpo, formando caroços. Café da manhã deixa a desejar, poucas opções e sem graça.

advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.

The breakfast was good, there are kinds of bread, fruit, oatmeal etc., then much better than other hotels near the IAH.

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience

This property was conveniently located to where we were going. Breakfast was typical but good.