Sheraton DFW Airport Hotel

I like this property because the transportation to the airport. It’s nice and convenient!

Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.

Not impressed. Paid over $160 for the room that you cannot check into until 4pm or later but have to be out by 11am, only to find out that self parking outside in their potholed riddled parking lot would cost an additional $16 for the overnight stay. The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!

Everything about the hotel, the restaurant, the front desk, the room was wonderful EXCEPT the airport shuttle. The 6:30am did not show up at all. There were so many people waiting for the 7:00 ( which did not show up until 7:15), that many of us had to pay an additional $30-40 to take an Uber to the airport. That was disappointing & an additional unexpected expense.

The most disappointing thing is that the advertised airport shuttle was inconsistent at best but more like non-existent. It was a heavy travel day with lots of stranded, delayed passengers that were relying on that shuttle to get to/from airport and the Sheraton did not deliver. It was a big miss and very disappointing.

The woman who checked me in was friendly, but didn't give me information i needed about parking and other amenities. I made sure to select a room that included extended parking, but when I got there they had no record of it so I had to pay an additional $50. The microwaves had been removed from the rooms and placed near the (out of order) ice machines, but there was no note telling us that. The ice machine on 3rd and 5 th were out of order, the one on 9th was just missing, so I ended up having to go to the bar. Again, there was nothing indicating this problem, causing me to waste my time looking. The final insult was a lack of coffee in the lobby. Our shuttle driver was great, but the overall experience sucked. We are going elsewhere next time.

Our reason for picking this hotel was the shuttle service. Guests need to know that the shuttle handles both the Doubletree and Sheraton properties so the ride is going to take at least 40 minutes going to all the airport terminals.

The staff was friendly, the hotel was clean, the rooms were “standard hotel room clean” but the rooms and outside of the property was bit run down, the pool was tiny located in a corner in the back of the property and half of the exercise equipment was broken.

So when I arrived all three elevators were broken and you could not even use the stairs because they were connected to the fire alarm. The whole hotel was forced to use the maintenance elevators. Some of the staff were not helpful and ordering food was a task

It was very nice. Comfortable, clean room but TV didn’t work. Nice bar/ restaurant

Very reasonably priced, clean.

Looks ok. Good reception desk and excellent shuttle service.Room clean and comfortable

To whom it may concern, I am writing to you as I had a situation at one of your hotels and was honestly quite appauled. I checked into the Sheraton DFW Airport hotel on Saturday October 26, 2024 and had arranged to spend two nights, with check out Monday October 28, 2024. I had important and strenuous business meetings Saturday and Sunday, and was exhausted by Sunday night. I was looking forward to getting a good night’s rest Sunday night before flying home on Monday. I laid my head to rest and dozed off. However, I was awakened by scratching sounds in my room. I got up to see what was going on and was shocked to see cockroaches scurrying about the room. I am attaching a video of one of them on the wall. Needless to say, this made me very uneasy and unable to rest. I gathered my belongings and made my way to checkout. I have always thought of the Sheraton as a quality hotel and a hotel that I could count on to provide excellent customer service. This stay certainly did not meet that standard. When I went to checkout and spoke to the young lady at the desk, she apologized and offered to provide me with points, as she informed me there was no night manager on duty at that time. Yet, I was awake, having to check out of my room at the wee hours of the morning, as I could not lay down or just sit in the room with the cockroaches. I felt the need to write to you and let you know of my displeasure. Just as I would write a review for good service and post it on soci

The AC was not working in our room. It would not allow us to change the temp and it seemed like the room would not go cooler than a specific temperature which was not accurate on the thermostat. There was a hair in the towels in our bathroom and the bath tub was grimey and didn’t seem clean. The facility had chipped paint everywhere, run down furniture, and needs a good renovation done everywhere.

Staff were welcoming, helpful, and friendly Clean Room, Comfortable and well-equipped

Property is always top notch in cleanliness and customer service , employees are super great!

Staff was so friendly and the hotel was very clean.

The room is not as clean as I would of though… found hair in my bathtub and a small bug crawling in the shower curtain

The bathroom was not clean. Something is all over the faucet. Looks like someone spit toothpaste on them. Also there is trash in the wastebasket in the bathroom. Disappointed

After a long day of late and missed flights we had to get 3 rooms to stay overnight and we felt Sheraton would be a good choice because of the reputation and closeness to the airport. Three rooms were booked via Expedia and one room was supposed to have a king bed and a roll-away bed but it didn't have it. Plus one of the rooms had two cockroaches in it. There wasn't a complementary breakfast and there wasn't even coffee available in the morning. The check in process was fine as was the shuttle service to and from the airport.

The bed is not comfortable!

The door locks were not working properley and moreover, there were noises all the night not able sleep properley.

The room was really modernized. Supper clean and I had a wonderful view of the Airport so I got to see the plans come and go.

Room is very nice. Had a good sunset view by the airport runway

Decent airport hotel. Room is large. WiFi works. Shower ok. But the hotel shows signs of wear. Surroundings are not something to tell about. Just a junction with nothing to do around. Offers breakfast and a bar for guests. Noise from nearby DFW noticeable but reasonable.

Paying $180/night should entitle you to a working AC, grime-free bathtub and a mirror that isn’t deteriorating before your eyes. I thought I might break the curtains attempting to close them. There was also a mini fridge just sitting on the floor next to the dresser which was a first for me.

Air conditioning is broken

The room was hot and had a hard time cooling.

It’s very convenient to DFW. When we checked in, they put us next to the elevator and then the room keys (2 keys) didn’t work. Went back to desk. They put us in another room but there was 2 queen beds, not the king that we paid for. We kept the room because we didn’t want to go back to the desk. The room was small, bathroom was small, the bathroom door would not close, and the bathtub didn’t drain. The room was very clean though.

The room didn't have a microwave.

The staff are great. The bar is nice.

Everything was great, all comfortable and a excellent service

The lady in the front was rude, when i do chele in. But the lady when i do chek out was very nice and gentle.

Regardless of other slightly negative reviews, as seen on Google, this hotel is great. We would definitely stay here again. Staff excellent too

Due to severe weather conditions all flights were grounded at DFW Airport. Had to stay overnight along with about 100 more customera. Front desk had two employees and they handled it all beautifully. I was very impressed! Thank you, I will definitely stay there again.

The morning staff on December 23, 2024, were truly exceptional. In particular, the front desk attendant went above and beyond to assist me and my daughter. She patiently addressed all of our questions and concerns, demonstrating a level of dedication and care that truly exceeded our expectations. Her outstanding service made our experience all the more enjoyable.

Staff were welcoming, helpful, and friendly Clean Room, Comfortable and well-equipped

I had a lovely dinner in the restaurant, waited by very friendly staff. That was good because there were very limited options otherwise. My room was nice and quiet in spite of having a wonderful direct view on planes taking off. And yet, the attitude of the two staff at the front desk spoiled the whole experience for me. They were more than unfriendly; they were hostile in their way of speaking really fast probably hoping that I would struggle (I have a foreign accent it I have lived in this country for more than 10 years so this did not happen). They were making rude gestures (shrugging their shoulders because I asked whether the restaurant was open). Everybody can have a bad day but taking it on the customers is just not acceptable.

Staff was fantastic. From the bartenders, to the front desk, to the tech support that had to come to fix the tv. This staff was top notch. The service alone is enough to make me stay there again

The hotel and staff made not only me but everyone in our party feel like we are an inconvenience to them. I have never stayed at a hotel where the customer is the problem. Not one person in our group asked for anything big but they treated us like we were bothering them. The front desk and the bar sell beer and we had bought beer from the front desk and was enjoying it in the sitting area when the bartender said we cant bring outside drinks to the sitting area we said we got it from the front and he said no you did not and im calling security. Had to go get the receipt from the front desk to prove it came from the hotel. Then we had gotten food from the hotel and after we had it in our room a little later we went back down and asked for a packet of mayo and mustard and once again got an attitude that we were bothering them. They said without a receipt i cant give it to you. We weren't asking for a refund just mayo. Dont understand how all these were such big issues. Dont stay if you are looking for customer service because this hotel is only about them and not the customer. The only people nice there were house keeping.

I like this property because the transportation to the airport. It’s nice and convenient!

Nice location close to airport, shuttle works well.

Convenient location

Close to airport.

The hotel is nice. It’s a great location for taking a rental car back.

It’s very close to the airport and has a shuttle for early-morning flights

Everything was good and close to DFE airport

Very nice hotel conveniently located.

It’s a nice place and close to the airport

Hotel was nice and clean very close to the airport

I stayed with my family for my daughter’s dance convention. No complaints here everything was great and the breakfast was delicious.

It was great for an overnight stay. Breakfast was good

I like the restaurant and the breakfast buffet. And the staff are nice.

Convenient with shuttle to and from the airport. The restaurant on site was delicious with big food portions.

The staff was pleasant and helpful. Great restaurant onsite, nice rooms and facilities.

Whiskey Tango restaurant had very good service and food.

I noticed other reviews about the airport shuttle but they really did go above and beyond with making sure I got picked up and dropped back off. I really appreciated the efforts especially with the unexpected weather delays. The hotel and room were great and restaurant food was delicious although portions were small. I highly recommend.

Was good. They were nice and it was close to good food. Bar was too pricey for the food.

It was very nice. Comfortable, clean room but TV didn’t work. Nice bar/ restaurant

Only negative- coffee in lobby and restaurant aren’t ready until 7. This is an airport hotel. Many flights leave early.