Homewood Suites by Hilton Dallas-Lewisville

Good location, clean, and well-appointed breakfast. Kids enjoyed the pool and activity area

Nice stay but the pool was dirty

It had everything we wanted the kitchen and fridge was a plus but the hotel is old and fitness center AC was not working

We had a pretty good trip. The pool was freezing cold which was expected because of the time of year. The hot tube was perfect the first day we arrived. It unfortunately decreased in temperature as the days went on and was a little warmer than the pool. They dont play about breakfast times. Once 8:30 they weren't trying to refill any trays durle to breakfast being done at 9. Other than that nice hotel.

Room was comfortable. Good value. Nice pool.

The shower pressure was amazing! Loved the fireplace in the suite! Staff were great! My only complaint was the VERY loud people in the suite above us. The ice machine was broke. We will stay here again when in Dallas!

It was well maintained and well lit. The pool did not seem like it had been cleaned in months. Besides that, the property was very nice.

Halls smelled like pee and the security doors we broken and left open all night.

Very nice facility with pleasant staff. Breakfast choices were limited and the pool/hot tub was dirty.

This property is in need of renovation. It’s probably as clean as it’s going to get, but everything is old and in need of replacement. On the first night of our stay, our shower did not work, and it was not fixed until the afternoon of our second day, and so we couldn’t take a shower before leaving for our day’s activities. The water would run into the tub, so we stood in the tub and crouched to wash our hair. If we had been old or in any way not able-bodied, we could not have done this. (The tub stopper also did not work, so we couldn’t take a real bath.) The toilet also backed up, and my son had to look for a plunger in the lobby bathroom because there was no housekeeping staff working, and the front desk person was the only person, and that guy didn’t know if or where the hotel had a plunger. I was about to go across the street to Target at 11 pm to buy a plunger and a toolbox to fix the shower when my son found a plunger downstairs. If he hadn’t, we would have had no working bathroom at all — and the hotel was booked, so we couldn’t move rooms, we were told. After the bathroom repairs were made, our stay was as fine as it could be in an old, run down hotel property. (Elevators very slow, tile in bathroom very cracked, hallways had an overpowering smell of carpet shampoo or something trying to mask I don’t know what…) I expected more for what we paid for this hotel.

Several issues with maintenance/overall condition of the hotel. Floor in kitchen was sticky, there was a roach in the bathroom, and it needs updating. Bedroom door latch was broken, sliding bathroom door has cut out where handle/latch used to be. Disappointing condition for the whole room.

The room was fine, until the evening, many roaches came out :( They were behind the couch, under the stove, and in the bedroom behind the nightstand. Other than that everyone was friendly and things were clean.

We stayed in the hotel and it was dirty. The pull out sofa had dirty sheets on it. There were urine stains and food all over the mattress cover. It smelled like urine in the room and we couldn’t figure out why until we pulled out the sofa couch and discovered it. We went down to the front desk to get help. I was told we would get half price off the room but never received a credit and was charged full price. I’m still trying to get that handled. Then we were handed sheets and asked to change them ourself. This is disgusting and a health hazard. I should not have to pay over $100 a night for a room with no where to sleep much less clean it myself. I have pictures to prove but they don’t want to see them now. The lady I called today about my refund took my number and hung up on me.

Probably one of the most disapointing Homewood Suites I have ever been to. In need of upgrades badly. Peeling wallpaper, bubling paint on walls and doors, walls stained with god only knows. My wife went to shower and opened the soap box that they supply to find a used soap bar with hair on it. There was a roach climbing the wall in the kitchen that morning. When unplugging my laptop the recepticle dislodged from the wall. Just a terible experience!

When I entered the room, I saw stains on the bed sheets.

Overall the hotel wasn't bad. The beds were pretty comfortable and the breakfast was pretty good. The only things that I noticed were the trash cans in the hallway of my floor were overflowing with trash when I got there on Saturday and the same trash was still there when I left on Monday. Also, the carpets in the hall are very faded and dirty and gave off a musty smell. There was trash like receipts and clothing tags that were on the hall floor that were not touched all weekend long. It looks like it was a really nice hotel at one time, but it seems to be falling into disrepair due to lack of proper care and maintenance.

Hotel was filthy. Hair in bathtub upon arrival, kitchen counters had crumbs on them, microwave had not been wiped out from previous occupants(food in microwave), refrigerator was dirty, and floor needed vacuumed.

Place is full of roaches, I checked out after 2 minutes. Pictures are available if needed

Where do I begin? Upon going to my room the entire 3rd floor stunk of pot. It was so bad I had to request to switch rooms because I was probably getting a contact high. I moved to another room where I promptly killed a cockroach in the bathroom. At breakfast I talked to my brother and cousin who also had a cockroaches in their rooms. The shower wall was smashed in in my room and the stove was not even connected to the counter. Who ever manages this hotel has allowed it to be trashed and has done nothing to repair it. I was supposed to stay there 3 nights but left after 2 once I had another cockroach encounter. There are other nice places in the area. Stay there!

The property SMELLED awful! Each floor had a different scent to it, urine odor. My room was moldy, carpet was gross. Awful experience.

The kitchen is quite dated and doesn’t match what was shown in the website photos. The shower pressure is very weak, which made it difficult to enjoy. Also, we requested towels but they were not provided as expected. Overall, the stay did not meet the expectations set by the listing.

First room was hot and sitting on 65. The first thing I noticed was what looked like 15 hammer marks on fridge. Asked for another room and AC worked but wouldn’t go off. If turned up to 72 from 65 the heater came on. Had to keep at 65. The room smelled. My daughter thought it smelled like it had been flooded. I spayed often but to no avail. Our pull out sofa was broken. The rooms need maintenance

Bathroom faucet drips mon-stop. Shower curtain too short so water gets all over the floor. Some silverware was dirty. Nice spacious room. Large refrigerator. TV in both living room and bedroom.

Staff was not too friendly and hotel is need of repair. Room i stayed very noisy

I liked that the hotel offered a 2 bedroom option but my only problems was that the air didn't go below 70 degrees and that the room wasn't cleaned enough.

It needs to be renovated

We didn't expect a whole dining And living area. Comfortable

Family of 8 and we selected the 2 bedroom suite with plenty of room and the pool was great and the hit tub couldve been warmer but all in all it was a really good tine for everyone

Room was spacious and clean. Front desk clerk was nice we didn’t have any issues during our stay. Will definitely stay again when we come back to visit.

Clean but dated and needed some small repairs and upgrades

This place is bad. Don’t stay here. There is a Homewood Suites in The Colony that is like 10 minutes away. 1. First room we had was 310. It smelled like mold and mildew so it made us gag. Told the front and they offer to spray something to cover the smell. We asked for another room. 2. Halls smell like cigarette smoke. 3. Back door stays open about half the time. 4. There were several half smoked cigarettes sat by the back door. Like someone left them to come finish the later. 5. Lady was screaming that here dogs were fighting at 10:30 at night. I called the front. They never came upstairs. Twenty minutes of her screaming and front desk never came upstairs. 6. Hotel is full of people that are most likely living there. 7. Hotel is just plain dirty. Like gunk on the walls and counters. Dirt and food under the edge of the cabinets.

Shower rod was broken which led to water getting all over the place. Breakfast was absolutely disgusting better off going to get something somewhere else. Half of the staff didn’t speak English so the lack of communication was definitely a problem.

Christopher and Shae were front desk employees that really accommodated us . They were both very helpful .

The staff was excellent, very clean, and easy to get too. Will definitely stay here again.

We were promised a crib for our baby, and told upon arrival at 11pm that they don’t even have any cribs. The breakfast host was super rude, loud and inattentive. Our AC went out for 2 days and took 3 calls to get fixed, the trash cans are overflowing everywhere inside and out and there were big nasty bugs in the kitchen crawling in and out behind the counter.

We had a major problem with our room, but the hotel manager handled it wonderfully. We were very grateful!

delicious free breakfast and coffee every morning. Great staff

The staff was excellent.

An unexpected happy hour took place and it was amazing. The team who prepared the snack table and drinks were so kind, professional and courteous. My colleague an I were able to watch the basketball game while sipping on a glass of wine and enjoying the appetizers! Then breakfast was great, clean, flavorful and hot. Thank you!!!!!!!!!!!!

We liked the cleanliness condition, and location of the property and the value was excellent! The check in clerk on 1/30/24 late afternoon was efficient but not very friendly and did not give us a very good first impression. Homewood suites needs to engage in training their staff in professional courtesy to bring the staff interaction up to the level of the stellar level in which they maintain their facilities. The cleaning staff were very accommodating, and very friendly.

Good location, clean, and well-appointed breakfast. Kids enjoyed the pool and activity area

We enjoy the hotels. Location is close to family. Safe is friendly. We will stay here again Dec 2024

It's close to a Target, an IHop, and Popeyes

The front clerk during Check in was awesome. Room was nice. Swimming pool and basketball court was a plus for my children. Breakfast was good. Hotel is literally in between a lot of shopping centers. Target and Dicks right across so that was awesome. Will be staying again when we are up there.

Really nice people. Good service. Location was easy in and easy out. Shower head was leaking from wall when in use. Couch was a little run down. But over really enjoyed my stay.

The property was in a great location, the staff was friendly, and the room was what we expected.

Despite of what other reviews stated took a chance and stayed at property, happy I did. The hotel staff was nice. Hotel was clean and quite. The daily breakfast was good. The surrounding area had shopping and places to eat if needed. The hotel room was spacious enough for my crew of Six. Really enjoyed my stay and would definitely stay here again.

Best value for the money. Breakfast included Mexican food that really gave it a restaurant vibe. Staff was really nice, specifically Alma at the front desk. The location was ideal to get around north/central DFW. The room was nicely setup with a stove top that really saved us a lot of money at dinner time.

Easy access on and off the freeway

We stay here every time we are in the area. Friendly staff, comfortable, convenient to shopping and restaurants.

Shower rod was broken which led to water getting all over the place. Breakfast was absolutely disgusting better off going to get something somewhere else. Half of the staff didn’t speak English so the lack of communication was definitely a problem.

Oatmeal was very watery. Limited varieties of pastries. Bagels were not always fresh

We had a pretty good trip. The pool was freezing cold which was expected because of the time of year. The hot tube was perfect the first day we arrived. It unfortunately decreased in temperature as the days went on and was a little warmer than the pool. They dont play about breakfast times. Once 8:30 they weren't trying to refill any trays durle to breakfast being done at 9. Other than that nice hotel.

Good breakfast. Checkout at noon was nice. Room wasn't the cleanest, but it worked out just fine for one night.

This hotel is old, smells, the Jacuzzi does not work, breakfast is terrible, and they do not even have soap in the bathrooms.

There was construction debri taking up several parking spots. There was a chopped up light pole laying on the ground. I found 2 hair barresttes laying on the floor in our room when we checked in. In the closet where the extra set of complete bedding should be there wasnt; I had to go request a fitted sheet & a comforter. I fail to believe the room was cleaned properly. We accidentally spilled orange juice & the manager accidentally gave me the wrong size sheets & comforter. (I am told hes new & still learning so I dont hold that against him.) I sent my daughter to the front desk to ask for king size as we got queen size. She was told no & dont ask again. The breakfast items that should have been fresh was old & stale. The bagel slicer couldn't even slice the bagel it was so hard. The waffle batter is old because they made my daughter sick. Your kitchen manager doesn't understand FTS very well nor does she understand that the breads mu st go every 48 hrs. She doesnt understand that batter can only be used for 24 hours. I know because my background is a GM in foodservice. Ive also managed a kitchen with the Hilton Garden Inn in San Antonio. She also speaks spanish only so theres no communication. No hospitality. Just a scowl & a bunch of spanish. Rethink the people you have working for you & maybe you can move some staff around. Not fire them just know their strengths and weaknesses so you can better lead ypur staff & give customers a better feeling of warmth.

Very nice facility with pleasant staff. Breakfast choices were limited and the pool/hot tub was dirty.

delicious free breakfast and coffee every morning. Great staff

Best value for the money. Breakfast included Mexican food that really gave it a restaurant vibe. Staff was really nice, specifically Alma at the front desk. The location was ideal to get around north/central DFW. The room was nicely setup with a stove top that really saved us a lot of money at dinner time.

An unexpected happy hour took place and it was amazing. The team who prepared the snack table and drinks were so kind, professional and courteous. My colleague an I were able to watch the basketball game while sipping on a glass of wine and enjoying the appetizers! Then breakfast was great, clean, flavorful and hot. Thank you!!!!!!!!!!!!