Name: Best Western Palestine Inn
Address: 1601 W Palestine Ave, Palestine, Texas, United States of America, Palestine, Texas, US
Price range: $88–$137 per night
Rating: 7.8

What guests think

Reviews for Best Western Palestine Inn show mixed cleanliness with reports of bugs and odors, dated rooms with maintenance issues, but many guests praise friendly staff and a standout cooked-to-order breakfast at the on-site cafe.

The location is convenient for the Texas State Railroad/Polar Express and some note a generally quiet area. Facilities draw mixed feedback: the pool area needs upkeep, and ice machines or their placement can be inconvenient, though parking and a pet area are appreciated. Overall, expect an older, budget motel with variable upkeep and a focus on convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is available but the deck/patio needs repair; ice machines were broken or inconveniently located upstairs. Guests appreciated parking and the pet area, though the property is older and could use updates.

Related guest reviews

6

James

Sep 11, 2024

·

Stayed 2 nights

Property was okay, but not Good. Room floors were still dirty, and the grounds were not taken care of very well.

10

Tammy

Aug 24, 2024

·

Stayed 2 nights

Our stay was good no noise issues and pool was nice. Everything worked good. Everything was clean. Mattreses were a bit stiff but didn't hurt my sensitive back, a pluss. Nice area where I could work at. Staff was very friendly.

6

James

Dec 26, 2023

·

Stayed 1 night

Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.

8

Robert

Aug 25, 2024

·

Stayed 2 nights

Most everything was pretty good, except for finding ice. They put the ice machine down on the south end of the units on the 2nd floor, making it difficult or impossible for a person with difficulty of ascending the stops to get to it.

8

Candace

Sep 29, 2023

·

Stayed 2 nights

My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.

8

Darlene

Oct 5, 2024

·

Stayed 2 nights

Needs to get other ice machine working and needs updating

8

Marie

Jun 14, 2024

·

Stayed 1 night

As a divorced mother I travel frequently with kids back and forth to their fathers and we are always looking for some place clean and safe for us to stay. Its harder to find places who have a place to comfortably sleep 6. We found a room that has 3 beds! I will say the building in not anything special from the outside. Looks older. Nothing updated. The room was basic but clean. Only bigs I saw was the pile of dead flies in the window over the air conditioner. It didnt have any odd smells. It was very clean except for the dead flies. The bedding had worn holes in it, including the pillowcases. But was crisp, white and clean. Just needs to be replaced. But Id rather have cleanliness over new bedding! The best surprise of all was the free breakfast was at a diner in the parking lot! Im used to maybe a cold continental breakfast. Maybe a Texas waffle if its fancy lol. But a full breakfast of eggs, sausage, grits, english muffin and hot coffee was surely a surprise to be included in our price! Just please I beg you, please tip your waitress!! She was amazing and didnt treat the hotel guests with vouchers any different. I will be back!!

10

Delbra

Apr 25, 2024

·

Stayed 1 night

I really enjoyed Pet Friendly area. The Staff was very friendly. Parking was great and the room was nice also, lighting for security was great.

8

David

Apr 5, 2025

·

Stayed 1 night

Deck patio next to the pool was in need of repair and update.

6

Melanie

Sep 16, 2024

·

Stayed 1 night

Door did not shut properly. Ice machine did not work. Room I booked weeks in advance was given away the day before and this made each of us not have a bed to ourselves - but had to make do with a short couch. Only bright spot was the complimentary breakfast at the restaurant.

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Cleanliness

Repeated complaints cite bed bugs, other insects (roaches/crickets), odors, mold, and dirty floors or tubs. Several reviews, however, found rooms very clean, leading to inconsistent experiences.

Related guest reviews

2

Brian

Nov 25, 2023

·

Stayed 2 nights

Was water and hair in the shower still and there was also trash in the can when we arrived. Comforter had a stain. Was one of the nastiest hotels I have ever stayed in. Will not be back!

2

Minerva

Aug 7, 2024

·

Stayed 1 night

Roaches crickets mold mildew and not ao friendly staff when i questioned their star rating

10

Roman

Sep 20, 2025

·

Stayed 1 night

Great and clean

4

Samuel

Dec 15, 2024

·

Stayed 1 night

Bed bugs

10

Chris

Apr 23, 2023

·

Stayed 2 nights

Clean facility and reasonable price.

4

Bobbie

Oct 31, 2025

·

Stayed 1 night

The room stunk,there was black mold on and in the ac unit, the couch had white stains all over it(iykyk) there was a bathroom towel that had been previously used with hair all over it hanging up behind the door . The coffee maker had a clear cup that had some coffee in it. I went to walmart to buy cleaning supplies and cleaned EVERYTHING IN THAT ROOM. THE FLOOR,TUB, AC UNIT,FRIDGE,TABLES,DOORS ,HANDLES,LAMPS,CHAIRS SHOWER, TOILET,SINK,COUNTER,NIGHT STANDS AND SPRAYED LYSOL ON THE BED AND EVERY INCH OF THAT ROOM/RESTROOM. Definitely over paid way too much for a room that was filthy and disgusting. Id say charge maybe 80.00, but 150?? Is INSANE!

2

Diego

Aug 11, 2024

·

Stayed 1 night

Multiple bugs

10

kermit

Feb 27, 2024

·

Stayed 1 night

the best people the best buildings the cleanest rooms

6

Lashunda

Dec 12, 2025

·

Stayed 3 nights

Room was organized but had bed bugs

4

Ronald S

Sep 16, 2025

·

Stayed 1 night

PRO: The staff was very friendly. CON: The floor was very dirty and needed to be clean. If you walked on it in sock feed or barefooted the bottom of your feet turned black. The AC never cooled the room off the entire time we were there. Worst of all the bed bugs had infested the room so bad that we could not stay there. We left the Inn about 10:30pm and went to another place to stay.

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Rooms

Rooms are dated with maintenance issues such as weak or nonworking AC, door/lock problems, plumbing or shower temperature issues, and occasional odors. Comfort varies: some beds are comfortable, while others were described as hard or uncomfortable.

Related guest reviews

6

paul

Mar 27, 2023

·

Stayed 2 nights

It is a very tired old hotel. Water leaked from the noisy people above us shower into our bathroom. We called the office which was to be open 24/7 to complain about the said noisy neighbors at 10:30pm and got no answer. The light over the bathroom sink randomly worked which was very inconvenient. The bed was very comfy and the decoration was relatively updated. Now..included in the price was a very nice country breakfast with great food and friendly service.

4

Cynthia

Jul 7, 2025

·

Stayed 1 night

Hotel was VERY outdated!!! Was nothing like I expected . First room was leaking icebox and window open . Second room was not cooling. Just a terrible stay !!! The pictures I view was absolutely nothing like the actually hotel . Very Disappointed!!

10

Donna

Jan 21, 2023

·

Stayed 1 night

Good room, very comfortable, good refrigerator with freezer. It was in the old section but well maintained. Only problem was the shower water temperature was hard to adjust.

6

Simon

May 2, 2025

·

Stayed 1 night

Room stank due to possible water leak. I recommend NOT having carpet in the bathroom area

6

Suzanne

Jan 27, 2024

·

Stayed 1 night

The room smelled so bad of pot it was hard to breath

2

Elizabeth

Sep 27, 2025

·

Stayed 1 night

Old, musky room, the walls need to be painted and the tub needs refurbishing.

4

Mary

Jul 8, 2024

·

Stayed 2 nights

1st. room a\c didn't work on a 100 degree day, 2nd. moved to another room, couldn't get card to work 3rd. move to this room and the a\c did work...GREAT!!! Then there were crickets everywhere and in the room...would I go back there NOPE!!!!

6

Valerie

Mar 10, 2025

·

Stayed 1 night

The bed was horrible!! Very uncomfortable to sleep on. Light weight covers. Shower didn't work very well at all.

6

Melanie

Sep 16, 2024

·

Stayed 1 night

Door did not shut properly. Ice machine did not work. Room I booked weeks in advance was given away the day before and this made each of us not have a bed to ourselves - but had to make do with a short couch. Only bright spot was the complimentary breakfast at the restaurant.

8

Javier

Oct 21, 2024

·

Stayed 1 night

First room’s door lock didn’t work but was moved to a new room quickly.

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Service

Many guests praised friendly, helpful staff and quick room changes when problems arose. Others reported rudeness, unreachable front desk during late check-in, early housekeeping knocks, overbooking, and room assignment errors.

Related guest reviews

2

Bryan

Jul 19, 2024

·

Stayed 1 night

Hotel was over booked but luckily that had cleaned a room for us.

2

Mary

Dec 4, 2023

·

Stayed 2 nights

Rented a room for 2 nights. We arrived late like almost midnight. We get in the bathroom didn’t look like it had been swept or mopped there was hair all over the floor. The toilet didn’t flush since it was late we waited til the morning to let them know. We called up there twice in the morning got back to the room still not fixed. I went to the office asked if I could use the restroom and the lady was rude. She said do you not have one in your room? To which I responded I do and the toilet isn’t flushing and we have called it in. Her attitude totally changed. We leave and come back again pretty late, still not working so I go back to the front and demand another room. The young man working didn’t understand what was going on. I had to explain that the toilet wasn’t flushing and I needed another room. He gives me keys to another room. At this point we are exhausted. In the morning I go ask for a late checkout and he says 11:00 which is normal checkout time. I leave a number for the manager to call me back because I was extremely upset about the whole situation for a refund for a night, a discount something and no call received!

2

Rhonda

Nov 20, 2024

·

Stayed 1 night

The lady at the front desk was rude. Showed up at 8pm. Had reservation. She told me it was cancelled cause they tried to run my card. It was turned off. I said why did you run my card? She said you booked through best western and thats how we do it. I said no i booked through hotels.com amd said id pay when got here. She told me no i didnt. I brought up the email confirmation that said hotels.com she said oh it went through expedia. She said it says here collect from customer. I said then why did you try to run my card. She said oh i didnt do it. It was someone else. The rude lady i talked to was Angie. So i left. Stayed at many best westerns and never been treated so rudely. Ill never stay at the location again or recommend.

8

Stephen A

Mar 17, 2023

·

Stayed 1 night

Nice people at front desk

10

Sherry

Apr 20, 2023

·

Stayed 1 night

When we arrived they were having internet problems. Justin who was working the front desk was so helpful. He made sure we got checked in even with the technology problems. Thanks, Justin!! Price was good. Room was clean. Perfect for our train ride to "Wine in the Pines!"

2

Charles

Jan 24, 2025

·

Stayed 1 night

The room service people waking you up at 8:25 am knocking on the door waking me up and the check out time is at 11:00 am they knock twice during the hours of 8:25 and 9:00am

8

Candace

Sep 29, 2023

·

Stayed 2 nights

My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.

2

Jennifer

Apr 2, 2025

·

Stayed 1 night

I booked the hotel at 1130 at night for an unexpected trip. I attempted several times to call to inform the motel I would be a late check in, no answer. When I got there, no one was in the office to check me in for my room. I called several more times, got no answer. Attempted to leave a message on the answering machine, it cut me off at 5 seconds. I was left stuck, exhausted, with nowhere to sleep as I had already paid for this room. What a great inconvenience.

8

Tonya

Oct 7, 2023

·

Stayed 1 night

The staff was very friendly and the breakfast was great.

4

Ronald S

Sep 16, 2025

·

Stayed 1 night

PRO: The staff was very friendly. CON: The floor was very dirty and needed to be clean. If you walked on it in sock feed or barefooted the bottom of your feet turned black. The AC never cooled the room off the entire time we were there. Worst of all the bed bugs had infested the room so bad that we could not stay there. We left the Inn about 10:30pm and went to another place to stay.

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Location

Convenient for the Texas State Railroad/Polar Express and generally quiet for some guests. A few noted parking not near rooms and late-night activity near certain areas, though lighting felt secure.

Related guest reviews

10

Tammy

Aug 24, 2024

·

Stayed 2 nights

Our stay was good no noise issues and pool was nice. Everything worked good. Everything was clean. Mattreses were a bit stiff but didn't hurt my sensitive back, a pluss. Nice area where I could work at. Staff was very friendly.

10

Jessica

Jan 2, 2025

·

Stayed 1 night

We stay here every year for the Polar Express. The rooms are always clean, comfortable, and at a fair price. The included breakfast at the diner is a perk we always look forward to!

10

Sherry

Apr 20, 2023

·

Stayed 1 night

When we arrived they were having internet problems. Justin who was working the front desk was so helpful. He made sure we got checked in even with the technology problems. Thanks, Justin!! Price was good. Room was clean. Perfect for our train ride to "Wine in the Pines!"

8

Candace

Sep 29, 2023

·

Stayed 2 nights

My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.

8

Bernie

Apr 10, 2025

·

Stayed 1 night

Good location to the RR

10

Delbra

Apr 25, 2024

·

Stayed 1 night

I really enjoyed Pet Friendly area. The Staff was very friendly. Parking was great and the room was nice also, lighting for security was great.

6

Diana

Dec 15, 2024

·

Stayed 1 night

Clean and convenient, good location

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AI-generated summary based on recent guest reviews

Dining

Breakfast at the on-site cafe is repeatedly praised as cooked to order with good food and several choices; vouchers are included with stays. One guest found the breakfast setup inconvenient.

Related guest reviews

10

James

Jun 20, 2025

·

Stayed 3 nights

I love the birds eye cafe clean and smell nice 🙂

10

Guy

Oct 6, 2024

·

Stayed 2 nights

Property is clean and well-maintained. The staff is great. The rooms are really nice. Slept very good in a quiet area. But what really sold us was the excellent free breakfast we got in the morning and I’m talking a real breakfast eggs bacon sausage toast you name it I won’t say anywhere else if I come to Palestine.

10

Andrea

May 18, 2024

·

Stayed 1 night

We have never stayed at a Best Western before. This was a unique hotel. The free breakfast was actually at a local cafe that was on the grounds and it had a quaint local vibe, food was good, service was excellent.

10

Kaye

Apr 20, 2025

·

Stayed 1 night

Nice restaurant on site

10

Telsha

Sep 22, 2024

·

Stayed 1 night

This hotel was clean and comfortable. It needs a little updating. But it has been maintained. Restaurant breakfast included was a nice touch. I would stay again.

10

Jessica

Jan 2, 2025

·

Stayed 1 night

We stay here every year for the Polar Express. The rooms are always clean, comfortable, and at a fair price. The included breakfast at the diner is a perk we always look forward to!

8

Thomas

May 20, 2024

·

Stayed 2 nights

Nice place for the price. Breakfast vouchers were definitely a plus.

8

Marie

Jun 14, 2024

·

Stayed 1 night

As a divorced mother I travel frequently with kids back and forth to their fathers and we are always looking for some place clean and safe for us to stay. Its harder to find places who have a place to comfortably sleep 6. We found a room that has 3 beds! I will say the building in not anything special from the outside. Looks older. Nothing updated. The room was basic but clean. Only bigs I saw was the pile of dead flies in the window over the air conditioner. It didnt have any odd smells. It was very clean except for the dead flies. The bedding had worn holes in it, including the pillowcases. But was crisp, white and clean. Just needs to be replaced. But Id rather have cleanliness over new bedding! The best surprise of all was the free breakfast was at a diner in the parking lot! Im used to maybe a cold continental breakfast. Maybe a Texas waffle if its fancy lol. But a full breakfast of eggs, sausage, grits, english muffin and hot coffee was surely a surprise to be included in our price! Just please I beg you, please tip your waitress!! She was amazing and didnt treat the hotel guests with vouchers any different. I will be back!!

10

Sandy

Dec 15, 2024

·

Stayed 1 night

Everyone was friendly and helpful. Property was older but updated and very clean. The included breakfast was very good and had several choices. The Bird’s Nest cafe on the property was a very nice local place. Good food and friendly staff. We enjoyed our stay at this BW very much.

6

Melanie

Sep 16, 2024

·

Stayed 1 night

Door did not shut properly. Ice machine did not work. Room I booked weeks in advance was given away the day before and this made each of us not have a bed to ourselves - but had to make do with a short couch. Only bright spot was the complimentary breakfast at the restaurant.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$79
March	$89
April	$93
May	$94
June	$86
July	$93
August	$92
September	$102
October	$101
November	$106
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $109	3 $109
4 $91	5 $104	6 $90	7 $104	8 $90	9 $125	10 $108
11 $104	12 $104	13 $91	14 $104	15 $91	16 $137	17 $110
18 $104	19 $104	20 $104	21 $104	22 $90	23 $108	24 $108
25 $104	26 $90	27 $104	28 $104	29 $104	30 $108	31 $125

Best Western Palestine Inn

Prices for Best Western Palestine Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (With Single Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Guest reviews of Best Western Palestine Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Palestine Inn

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $106
20 $90	21 $88	22 $88	23 $88	24 $88	25 $106	26 $108
27 $90	28 $104	29 $90	30 $92