Comfort Inn Plano-Dallas

The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.

This stay was a nightmare! The elevators didnt work, there were no vending machines & ice machines did not work. Eventually there was no runnin water! Or carport lights, so basically your just paying for a bed to sleep in.

We changed rooms during our stay because the button to our elevator floor did not work well. The ice machine only worked on the ground level. The fire alarm went off twice during our stay. We often smelled marijuana. The breakfast options never changed. The front desk was friendly. The fitness room was nice. The pool was unavailable during the time we stayed which would have been Nice to know. Location was good.

The room needs cosmetic work bad. Room 303 door hard to open and close, carpet needs replaced because multiple parts missing. Also elevator unusable entire stay. Thanks.

Elevator was out, no hot water!!!

One of the worst hotel experiences I have ever been to. No lights in parking making feel like I would get mugged or robbed. Inside of the hotel it looks as if they have never did any touch ups since being opened walls and floors were coming up hotel smelled like weed throughout the halls and once we finally got to our room the tv was broke so he moved us but the options were go to a room that smelled like cigarettes or to a room where the water pressure would make the shower head come off.. so throughout this whole process I would say they need to close down and renovate as well as put some damn lights outside in the parking lot!!!

THE ELEVATOR WAS OUT OF SERVICE I HAVE A BROKE. ANKLE AND SPECIFICALLY ASKED FOR A BOTTOM FLOOR BUT THEY MADE ME CLIMB TO THE 4th FLOOR WITH A BROKEN ANKLE, a baby and a toddler. They didn’t have TV AND THEY DIDNT HAVE HOT WATER!!!!!

No Business Center - only a small room without a printer or computer to print travel documents. No real wifi- 10mbps down, 10mbps down. No blow dryer. No lights on at the entrance at night.

Toilet handle broken, elevator not working, and fire alarm out of ceiling.

The property has several unlisted issues. The swimming pool is unusable due to green algae. There is no air conditioning in the halls or around the facility, and the AC only works properly in the lobby. The air conditioning units in the rooms did not function at all. We had two rooms, and our request to change them was refused by the staff and management. Additionally, the soda machines at breakfast were not working. We attempted to have breakfast three days in a row, but there was no food available other than muffins and bagels.

I WOULD NOT RECOMMEND THIS PLACE! Visiting from Houston for my son’s football tournament. Our room was not ready until after 5pm because house keeping was not finished with the rooms. We finally were able to check in and our room was a mess. The bedding was gross with stains and hair. There was a patched up hole in the wall. The room smelled like the carpet was wet. We did report it to the front desk and we were able to change rooms. The system to register keys wasn’t working, so we had to get our new key when got back from the game which we missed because of all of the issues. A lady from the cleaning staff walked in the room we complained about and walked out laughing, that was odd. The second room wasn’t the greatest either. The smoke detector was missing, the bathroom wasn’t properly cleaned. There was hair in the bathtub, the bathroom floors & walls were gross. Their seems to be a leak under the bath room sink. This was very disappointing to say the least. A refund or discounted rate would’ve sufficed but that didn’t happen. Whoever owns this place apparently does not care about the building or what little is done to keep it up. The pictures online a very misleading. I wouldn’t attempt the breakfast. If things aren’t being properly taken care of in the rooms, I can’t imagine what the kitchen is like. I will say the young lady Ty or Tye that runs the front desk was the sweetest and kept a positive attitude throughout all the chaos and she just started the job.

This was the worst hotel we have ever stayed at. The elevators were broken, and we were on the 4th floor. The stairwell was grimy, with spilled food on the stairs that did not get cleaned up. The advertised full breakfast was virtually non-existent. Our room did not have enough towels, and no extras other than hand and floor towels were available when we asked (and we had to retrieve them ourselves). One of our rooms had a broken a/c unit, the other one had mold in the bathroom that you could smell when turning on the shower. The carpet was nasty, there were fingerprints all over the microwave, things were not clean. We were supposed to stay two nights, but cancelled the second night because it was so bad. No refund was given for the second night, despite the hotel obviously not being in the condition they advertised. Would give zero stars if I could.

They left the front door open with access to the stairs. Anyone could walk in. There was a leak so they tried to dry the water with Texas heat. Mold every and in our shower. Bugs killed and stuck to the wall. One of the worst hotels I have ever stayed at!!!!! 0/10000000!!!!!!!

Terrible customer service Mold on the celling Dirty room Leaking fauset

The rooms were dirty, the elevator was broken, the first day they didn’t have breakfast ready till 8 so we had to go the McDonalds because we had to be 20 min away and we couldn’t wait, the next day it was cold and gross . The floor in the room was dirty, and the linens have stains. It was a horrible experience and I’m sad because we have stayed at comfort suites before and they were good.

The property was dirty, with water damaged it smell of mold

The first room we got put in had blood on the floors and flies in the room. The second room we asked to switch too was better but still not clean and it had hairs in the bed. The entire hotel was kept at 87 degrees and smelled like mold throughout. Our keys desactívate themselves atleast once a day and the power went out at one point and we got stuck in the elevator. The surrounding area is nice and this hotel is very out of place. It is independently operated so everything seems poorly run and outdated.

The bedding and pillow cases had a lot stains I called the front desk for a different clean set and she came back and gave me bedding full of pubic hairs all over the sheets me and my boyfriend ending up sleeping on the couch using towels to cover ourselves and used the towels to place on the couch

Bathroom not clean. Tub had hair in it.

Bugs crawling around. The staff was very nice on a positive note.

This place was beyond expectations. Big king size bed with a clean bed. Large tv. Channels are limited.

Nice place to stay at and the was friendly and helpful. The walls though are not sound proof and you can easily hear conversations from people staying next door.

Cleanliness of this hotel is not good. WiFi is severely lacking in speed with sometimes no connection at all. Breakfast was a hit or miss. Some days they have it some days all you can get is a waffle and toast. I was shocked it was rated this high. I would rate this hotel a 4.0.

This hotel needs someone with an eye for detail. All of the interior doors look dingy. They need sanding and painting or replacing. The ice machine on the second floor is not working. Our room had an empty facial tissue box. There was only one face cloth. The a/c did not cool well. The refrigerator had a frozen up freezer section, but the frig did not cool our drinks.

Tv wasn’t working at all so got a room that had 2 channels but by morning no channels

The room needs cosmetic work bad. Room 303 door hard to open and close, carpet needs replaced because multiple parts missing. Also elevator unusable entire stay. Thanks.

No Business Center - only a small room without a printer or computer to print travel documents. No real wifi- 10mbps down, 10mbps down. No blow dryer. No lights on at the entrance at night.

For the money, this is a great stay. Bed was comfortable, amenities were updated and it is very clean. My only complaint is that the double paned windows had trapped moisture between the pains leaving a not so great view. I wasn't there for the view and the curtains closed beautifully! :)

It was a business trip, so it really didn’t matter much. But I did mention to staff that room 521 door was off track and anyone would have to lift the door up to open and close it properly. I was in the room for 6 days and it was never fixed. But, for the cost it wasn’t worth the hassle

I went to my room, no door knob/lock. Next room, no remote and tv didn't work. Next room, tv didn't work. Next room, heat didn't work. Finally 5th try, everything worked. Terrible experience. At 1 point the front desk guy said do you need a tv? Really? What else is there to do in a hotel room? Run don't walk from this place. Wasn't even offered some kind of discount for the repeated inconvenience.

The front desk ladies were excellent and super friendly. The room was clean and well kept, but the bathroom door was missing a handle and the overall conditions from towels to carpet needs updating. I'd stay there again because of the staff and cleanliness, but the facility itself is not up to par for the area.

The girl working the counter was the rudest person I've ever encountered at a hotel. Her attitude was 'Why are you here' I felt like I was not only a burden but like I was definitely not a welcomed guest. I will NEVER!!!!! Return here. The halls were filthy. This place is NOT REMIDELED as the website claims.

Terrible experience, I give this place 0 stars. My family along with 5 other families were staying for an out of town softball tournament. #1 check-in time was 4pm. We arrived at 6pm in between games to check in and return to fields. They said they were over booked and didn’t have rooms for us. Manager said she would clean rooms and have them ready for when we returned. #2 the manger called around 8pm and told us our room #s. We returned at 1030pm to be told we had a 1 king room (we reserved a 2 queen) #3 went to our room and it was disgusting. Leftover food, trash, un made beds, toothpaste all over the counter, poop in the toilet. FILTHY # left hotel at 1130pm and had to find another hotel with 2 kids in tow. Still having to shower and return to field next morning. #4 hotel manager still has failed to return calls to myself along with Expedia. They will not process a return either. Worst hotel experience EVER.

Great customer service

The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr, Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!

The customer service is subpar. No one is hardly at the front counter to greet guests. When they are at the front, they are on their phone and do not even look up to greet you. The hotel itself was hot in the corridors, but air was felt in the rooms. Nothing is inviting about entering this hotel and it never got better. At one point, both elevators were out of order, but then only one of them was fixed to work. On the third night of our stay there were no towels to use for bathing, only towels to dry off. There was no resolution was given to this matter, nor was one attempted to be figured. The whole building could use an upgrade and customer service training needs to be implemented. I would not recommended this hotel nor would I stay here ever again.

The staff is what keeps me coming back

The staff was so accommodating and nice! 5 stars!! Would stay there again!!!

They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.

The staff was extremely helpful and friendly.

Great staff, great location, good stay ☺️

It was quiet and not close to any highway

Quiet and peacful

It was a week of tennis camp at UTD. Perfect place/location. Elevator was down for a couple of days.

The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr, Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!

This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.

In such a busy city it was nice to be off of less crowded streets while still being close to everything you might need. Very close to the location I was visiting without having to jump on any highways. Quiet and nice, and the staff was always very and helpful. Will definitely stay again if I'm in Plano. If you're visiting Dark Hour, it is a very easy drive from here.

Decent place to stay and convient location for what we needed.

Quiet area, easy access to shopping and the staff is very friendly.

Always clean and quiet, good area to be in

The room was ok and clean but the downstairs was dirty and had water stains on all the walls. There were buckets throughout the lobby area catching rainwater from the ceiling leaks. I never did get any of the free breakfast, because it was so crowded in the little food area. Not any place I would recommend!

Unfortunately we were told no hot water..still stayed because it was our second hotel because 1st was overbooked and it was late and we were tired..but toilet didnt flush and property had water leaks everywhere downstairs and were out of breakfast before 9...had a waffle..delicious...bed was everything..super comfy

Bagels were not fresh, the bread was dried out. The apples available had been there a while. Great choice of coffee creamer but poor quality coffee. The other items unsure of, didn't try.

There was no breakfast. When I booked, it said hot breakfast was included

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there

Cleanliness of this hotel is not good. WiFi is severely lacking in speed with sometimes no connection at all. Breakfast was a hit or miss. Some days they have it some days all you can get is a waffle and toast. I was shocked it was rated this high. I would rate this hotel a 4.0.

I liked the convenience of the access to shopping and dining! What i didn't like was the area where you get your breakfast! It was to small for the amount of people coming in trying to get breakfast! Also some of equipment needs attention! The waffle maker half cooking the waffles! twaffles

Great! Clean .. nice atmosphere and the beds were very comfortable!! Great breakfast! Wonderful front desk reception by Nick! Fantastic people! Fantastic place! Great location!

the breakfast is good.

The property has several unlisted issues. The swimming pool is unusable due to green algae. There is no air conditioning in the halls or around the facility, and the AC only works properly in the lobby. The air conditioning units in the rooms did not function at all. We had two rooms, and our request to change them was refused by the staff and management. Additionally, the soda machines at breakfast were not working. We attempted to have breakfast three days in a row, but there was no food available other than muffins and bagels.