Name: Royal Inn Provo
Address: 1675 North Freedom Boulevard, Carterville, Provo, Utah, United States of America, Provo, Utah County, US
Price range: $46–$87 per night
Rating: 6.82

What guests think

At Royal Inn Provo, travelers consistently note the low price and convenient location near BYU, but many describe an aging, poorly maintained property with frequent cleanliness concerns and amenities that are more limited than listings suggest.

Common complaints include dirty or musty rooms, mold, pests, stained linens, and strong odors. Rooms are often described as outdated and noisy, with broken fixtures, gaps around doors, and hard or sagging mattresses. Facilities are limited: the pool is frequently closed, the ice machine often broken, and breakfast is discontinued or very minimal despite listings. Expect a very basic budget stay focused on price rather than comfort or amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited for a budget motel: the pool is frequently closed and the ice machine is often out of service; parts of the property appear under repair.

Related guest reviews

2

Linda

May 31, 2025

·

Stayed 5 nights

The room was dirty, Pool was closed, Continental breakfast discontinued. Girl at desk was helpful and refunded my money immediately. This place needs alot of work. Wont go back.

2

Ashli

Jun 23, 2023

·

Stayed 1 night

I was unable to check in and was told I would not be charged (i will double check my credit card in a few days). The room I reserved was for an accessibility room with a shower chair; they only have one accessible room. I booked this room three months ago. When we went to check in, it is inaccessible for persons with disabilities because there are steps at the front door and uneven walkways. The only accessible room has been inhabited for 18 days reguardless that i had it reserved. The guy was very nice about it which helped with our frustration. Also the pool was closed and their continental breakfast was shut down which appearscto be indefinitely. This was one of the main reasons for picking this hotel! Not staying here ever!

4

Daric wing ki

Aug 24, 2025

·

Stayed 2 nights

Pool not open,no ice machine

6

James

Sep 10, 2025

·

Stayed 1 night

The room was nice and clean. I had trouble sleeping on the bed. Pool was unavailable and there was no b'fast of any kind. Parking was adequate.

6

Kalli

Aug 4, 2023

·

Stayed 1 night

Room not very clean. Do breakfast “due to shortages” just go to Costco or anywhere. Just an excuse. Pool closed. Stairs not level. Walls thin, others guests loud.

6

Roger

Jun 2, 2024

·

Stayed 3 nights

I like the small building with parking next to the rooms. Road noise can be loud until about midnight. Towels are really clean and smell nice. People in other rooms were quiet and considerate. Weatherstripping around door needs replacement. Ice machine was broken.

4

Levi

Jun 25, 2023

·

Stayed 2 nights

No Pool. No Breakfast. None of the outlets seemed to work. Planned on 2 days but left after the 1st night

6

Judy A

Sep 2, 2025

·

Stayed 1 night

Pool was closed

10

Tracy

Jul 26, 2025

·

Stayed 18 nights

The ice machine doesn't work

2

Lucy

Jul 6, 2025

·

Stayed 1 night

Beware, the reviews don’t match the reality of the current situation. Office and pool are out of service and under construction. Definitely a one star experience and poorly maintained facility and poorly managed.

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Cleanliness

Cleanliness feedback is largely negative, with many reports of dirty rooms, odors, mold, stained linens, pests, and poorly cleaned bathrooms; a few guests did find rooms acceptably clean.

Related guest reviews

2

John

Jul 31, 2025

·

Stayed 1 night

Not clean. Mattresses were stained. Furniture in room in bad shape. Location was convenient. Would not stay again as we just pushed through the filth for one night.

8

Will

Oct 29, 2025

·

Stayed 1 night

The room was clean, the staff was friendly, but we had limited interactions as we were out the door early. The neighborhood or hotel (not sure which) was pretty loud till 10 pm on a Friday, but the fan was steady and loud enough to drown it out so we slept ok. Beds were decent, room was clean, shower had good water pressure, price was excellent. Would stay again.

2

Kimberly

May 5, 2025

·

Stayed 4 nights

Absolutely horrendous hotel. Would let an enemy book with this hotel. The room had spills dripping down ever wow. Painted over light switches, light switches coming out of the wall, and exposed screw in the bathroom door. The only thing that appeared clean in the room was the bathtub, and toilet. There was fluids on the window drapes. The drapes were also damaged, eliminating privacy from outside into our room. We had people above us, we were in room 125, with what we called a circus. Jumping slamming dropping at all hours of the night. Our door had a significant gap, allowing enough room for an actual hand to fit through the gap. I had to stuff it with a towel for security and privacy. The bedding was ripped, only one decent pillow out of eight. Wash cloths were stained dirty, bath towels were stained. The inside of the dresser drawers as well as the nightstand drawers were filthy. Disgusting. Laid towels inside of the drawers, was really hoping that we would not have any insects. We had bugs coming in from underneath the door. The window had no screen, and as a female traveling alone, I was unable to sleep comfortably and soundly. I didn’t wanna sleep with earplugs in or a mask on, with the gap under the door, my sleep was majorly affected.

2

Ahmed

Aug 17, 2025

·

Stayed 1 night

Friendly staff. Everything else is bad. Dirty and smelly rooms

2

john

Sep 30, 2025

·

Stayed 5 nights

dirty room, carpet coming loose, shower smelled like mildew, paint coming off the most depressing was the beds. they are worn out. springs sticking out. linens had smell of body odor. the write up said near by fitness available which made it seem was part of the stay which the manager new nothing about. of course there's a near by gym in a major town. the place is a dive.

2

April

Aug 27, 2024

·

Stayed 3 nights

This is probably the dirtiest hotel we’ve ever stayed in! We travel across the country from west to East coast and all in between, and I’ve never seen dirtier walls. My garage walls are cleaner! There were cob webs above the bed and in the entry way. The shower curtain was supposed to be white, but it was brown (especially on the bottom). The carpet was so filthy that it was black several feet into the room. The beds were thin spring mattresses that sunk in the middle. The blankets and towels were thin. When we came back to the room at night, it smelled like a dirty dog. The tv was outdated. The person above me woke up at 4:00am all three days and we heard everything so clearly. It sounded like someone was stomping on the floors. I could hear their toilet flush, because the toilets are so loud. The pool is out of order and the landscaping is mostly dead. Breakfast was 3 dry cereal choices, slices of bread, or waffles. It was convenient to the BYU campus, but it needs a complete overhaul.

2

Bradley

Mar 3, 2025

·

Stayed 1 night

When I think of visiting a days in, I think of a budget motel with great service and clean rooms, however, this days in in Provo, Utah, is far from clean. Mold growing in the bathroom, dirt, bugs, and dirt on the sheets. Dirty walls. Trash. Holes in the towels, I can't even believe this hotel is still in business.

2

Patty

Sep 22, 2024

·

Stayed 2 nights

this property was the worst I've ever seen. The smell of the rooms was ghastly. and filth was unbearable. there was hair in the sheets and stains on the curtains. the overall was frightening. oh my goodness. they look and smell like a dead body. nasty, nasty,. nasty,

2

Deena rae

Nov 19, 2025

·

Stayed 1 night

Dirty room, used Items in fridge. Debris all over on floor, paint on wall several shades of color, spackle falling out of holes on wall, I have pictures, over charged, charged for fees not mentioned.

4

Alan

Jan 19, 2025

·

Stayed 1 night

The room was pretty dirty, we found chip crumbs, and a whole granola bar on the side of the beds. Mattress was broken down and really uncomfortable. The bathroom floor edges had a lot of build up. Walls had a lot of paint missing in places.

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Rooms

Rooms are dated and in disrepair, with thin walls and noise, worn or uncomfortable beds, gaps around doors, and broken or aging fixtures; some guests found them adequate for the price.

Related guest reviews

6

Patricia

Sep 21, 2025

·

Stayed 2 nights

It was suitable for the price but pretty shabby condition. Walls were marred, needed paint andscratched, furniture was knicked, dented, scratched, toilet was very loose felt like it was falling over. The whole room needed some TLC.

6

Zachary

Aug 17, 2025

·

Stayed 1 night

Very outdated

6

LaKeisha

May 12, 2024

·

Stayed 1 night

Room needs some fixing up, needs updating. For the price it should be a bit more updated. The pictures on the site look more new then the room we had

6

Nolyne

Oct 10, 2025

·

Stayed 1 night

Not very nice, noisy Pipes! Not pleasant!Will never stay there again!

6

Catherine

Jun 4, 2023

·

Stayed 2 nights

I originally booked this room intending to bring my son and my dog with me, but ended up coming alone, so the pet-friendliness was appreciated but in the end unneeded. Room was clean and the bed was comfortable, if kind of shabby and basic. Unpainted spackle patches on walls, slightly beat-up furniture, loud plumbing, thin walls (so noisy neighbors were very audible). The fridge froze everything I put in it, and the TV remote lacked instructions or a menu button. However, the basics--bed, bathroom, shower, microwave, door locks--worked fine and while the area was a little bit vacant and/or under construction, there was a nice bike path along the river right there, a short walk on which took me to a shopping center to get whatever. Parking and driving all easy. Staff were nice. Perfectly good, affordable place to stay if you're not looking for luxury.

4

Fatima

Feb 19, 2025

·

Stayed 1 night

Very very simple and small beds, no comfy pillows

6

Linda

Mar 30, 2025

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Stayed 1 night

The room looked nothing like the pictures online. It was dark and dreary inside. There were crumbs on the floor between the nightstand and the bed, the walls had a layer of dust on them (you could see if very clearly on the darker wall), the nightstand had something sticky on it...over all the room did not feel clean. I could hear a lot of noise coming from the parking lot when I was trying to go to sleep.

2

Andrew

Apr 29, 2025

·

Stayed 1 night

Thin walls,

6

Dora

Sep 28, 2024

·

Stayed 1 night

The main door isnt that sealed.There's a gap that you can see light along the door frame.

4

Michael

May 6, 2025

·

Stayed 3 nights

Out dated old furniture room needs remodeling over priced

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Service

Service is inconsistent: several guests praised friendly or helpful staff and occasional refunds, while others reported rude interactions, reservation/check‑in problems, and poor follow‑through on issues.

Related guest reviews

2

Todd

Nov 17, 2023

·

Stayed 1 night

So I was only staying for one night and when I decided I was gonna stay for two nights I decided to call the front desk first and ask the kid who was working up there. He said with sure confidence that I would not have to switch rooms because I was just staying in the same room And there wouldn’t be an issue just cause they’re gonna be doing some remodeling. He says he will talk to his manager, but there shouldn’t be a problem. My experience I know he’s not going to talk to his manager. I’m gonna have to talk to them myself, so I went to the front desk myself as I go to the front desk, he didn’t tell me you have to get out of the room because you just booked it now I need you to move. Luckily, I had already packed and I had already known that he wasn’t going to check up on it and I was going to have to move. Told me I had to come back in four hours when check in time was check in time got back there at a little after five and they were still remodeling. There was only one room available for me, and it was in the corner in the top where all the other rooms were still being worked on all night long till midnight, at least. Went to the airport in the morning and dropped my friend off came back to my hotel room and they had went in the room cleaned it locked the doors and I was no longer able to get into my room. I’m not quite sure why but no apologies no letting me back into my room.

4

Roxanne

May 21, 2024

·

Stayed 1 night

Front desk clerk very rude. No customer service skills. We had to drive around looking for our room. No information was given upon check in. Got to our room, the air conditioner was falling off the wall, hair on the towels by the sink, dirt built up behind the bathroom door, no fan in operation in the bathroom. Continental breakfast consisted of toast, waffles, cereal, coffee, orange juice. Was really surprised there was no fruit. I was not impressed considering that we had stayed at Days Inns before and never had an experience like this.

2

Nicole

Feb 12, 2025

·

Stayed 1 night

When arriving at the location I was told I had to pay 100.00 deposit when 2 nights prior I didn't have to pay a deposit. The manager then decided that she wouldnt help us out and proceeded to throw us off the property calling us names and yelling at us the whole way off the property. Then to boot this was a non refundable reservation and so I lost 60 dollars to be yelled at and thrown off the property. STAY AWAY AT ALL COSTS NT WORTH THE HASSLE!!!!!!!

10

Yang-Ming

Feb 5, 2025

·

Stayed 1 night

Good location, easy to parking, nice staff.

10

Tommy

May 11, 2024

·

Stayed 1 night

Carpet was still wet from shampooing. Night staff very helpful with medical emergency

2

Michelle

Jul 9, 2023

·

Stayed 1 night

Showed up only to be greeted by a locked lobby door as a 150 pound German Shepherd came running to the door barking and snarling. Staff, thinking owners, pulling dog back into office. Let me in only to find out that the system was down, couldn’t check me in, didn’t know when it would come back up. False advertising on continental breakfast, they don’t have it. Pool?!? Yeah, right…not sure when the last time that thing was up and running?!?This hotel should be quarantined and torn down. The hotel and surrounding area reminded me of the movie, “The Last Of Us”! DO NOT! I REPEAT…DO NOT stay at this place!

6

Clinton

Jun 14, 2023

·

Stayed 2 nights

Disappointing stay. We checked in for a two-night stay. The first day, we left at 5am, returning at 8PM and our room door was open. We went to the office to find out why our door was open. The office called the cleaner and was told she knocked on the door at 9:30 and was told we weren't ready for room service, so there was no service. Since we weren't there at 9:30, either the maid was lying or someone was in our room and spoke with the maid. Since we didn't know who had been in our room and why the door was left open, we asked for a new room. We were given a new room.

4

James

Apr 9, 2025

·

Stayed 1 night

Staff was friendly and accommodating.

2

Jacob

Jul 26, 2024

·

Stayed 8 nights

This site won’t let me post an honest review (says I violated standards even though I didn’t), so to suffice it to say, the place is disgusting, riddled with bugs and the managers are dishonest people and despite emailing the guy who responds to these reviews, we never got a resolution to the issue.

2

LAURA

May 17, 2025

·

Stayed 1 night

We got there after driving all day and the clerk said they had no record of our reservation and they were full and he couldn't help us. I showed him the confirmation from Expedia and he couldn't help us. No apology or offer to h help us at all. Very disappointed. We had to drive 45 minutes to different town to find a motel with a vacancy in the same price range.

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Location

Location is convenient for BYU, the stadium, and nearby roads and trails; some guests found it hard to locate, near a busy street, or in an area that felt sketchy.

Related guest reviews

8

Robert

Jun 26, 2023

·

Stayed 1 night

The closeness to the Provo River intriguing and nice to see. No complaints

4

Joslyn

May 4, 2024

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Stayed 1 night

Check in staff was friendly. The hotel is old and needs a lot of updates. The air conditioner was very loud so we had to turn it off to sleep. The hotel is hard to find because it is tucked back in.

2

Guadalupe

Jan 29, 2023

·

Stayed 3 nights

My fiance and her son stayed 3 nights and while there her son experienced bed bugs. I called and spoke with a manager and was told that room was always occupied and they hadn't received other complaints. I stayed, sure if no ones calls to complain tjen of course you would not hear of any. I asked for at least one night of compensation and was basically told, tough luck and good luck. We will never say at any of their properties.

8

ROD

May 2, 2023

·

Stayed 1 night

This place definitely needs an upgrade, however it is very handicapped friendly and I would recommend for a handicapped person. The location is not that good as there are no places to eat without crossing a busy 4 lane road.

10

Tracy

Jul 30, 2025

·

Stayed 7 nights

I like the location

8

Steven

Nov 9, 2024

·

Stayed 1 night

Great price and location. Traveling alone.

10

Alex

Feb 18, 2025

·

Stayed 1 night

Just off the main road, so convenient. Quiet, clean, room amenities quite good. Breakfast is satisfactory. Room rate is excellent.

8

Aimee

Aug 26, 2025

·

Stayed 1 night

I only stayed there 1 night but I slept like a baby!! It’s right next to BYU which was very convenient.

10

Leo

May 26, 2025

·

Stayed 5 nights

Very convenient to BYU campus, quiet.

8

Stephen

Nov 11, 2024

·

Stayed 1 night

Convenient for stopping on a road trip through the area.

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Dining

Breakfast is often not provided despite being listed, and when available it is very limited (typically waffles, toast, or cereal) with items sometimes missing or watered down.

Related guest reviews

4

Barbara

Jun 5, 2025

·

Stayed 1 night

Breakfast was advertised as being provided but there was none, not even a cup of coffee :( If I hadn't been so tired from driving, I would have gone elsewhere. The property was not easy to find and there wasn't a sign. It was apparently being converted from Days Inn to Coach Inn at the time and there was no breakfast provided during the conversion- which I was told at check in when I asked where the breakfast kitchen area was located. 2 lights in room didn't work. Will not stay here again.

8

Anthony

Jun 11, 2025

·

Stayed 7 nights

Inexpensive, however no breakfast

4

Farrah

Jul 5, 2024

·

Stayed 2 nights

The room was in pretty bad disrepair. The bed skirt was filthy and the mattress reminded me of a hide a bed mattress. The kind you can feel every spring on. The pool was closed. Breakfast was literally toast, a waffle or cereal. No fruit or juice or yogurt or protein.

6

James

Sep 10, 2025

·

Stayed 1 night

The room was nice and clean. I had trouble sleeping on the bed. Pool was unavailable and there was no b'fast of any kind. Parking was adequate.

4

Rosa

Mar 9, 2025

·

Stayed 1 night

Black mold around bathtub. Breakfast was terrible as the juice was watered down a great deal. Very limited breakfast as to be expected but it was very limited and terrible what they did have. Wouldn’t recommend.

6

mingquan

Nov 3, 2024

·

Stayed 1 night

Breakfast was terrible

4

Douglas

Apr 16, 2023

·

Stayed 1 night

No breakfast as advertised. Carpet was filthy in room. Room looked shoddy

6

Gerald

Feb 16, 2024

·

Stayed 2 nights

Had no coffee in eating area. Area was very small only 2 tables. Only had waffles (machine) with no syrup and some dry cereal. No milk or juce (containers empty), no clerk available to refill. No coffee, asked clerk earlier, advise that we had to use coffee maker in room. Hotel was old. Should have stayed at a Motel 6. Cancelled second nite.

6

Ringo

Jun 1, 2025

·

Stayed 1 night

Had a one night stay. It was affordable but didn’t offer any “free breakfast” as listed. Pool was closed as well. This is a great place for a one night, cheap stay.

10

Debbi

May 30, 2025

·

Stayed 1 night

It said breakfast but there was none .the rooms were in process of being fixed up but not bad

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AI-generated summary based on recent guest reviews

Month	Average price
January	$49
February	$52
March	$47
April	$55
May	$48
June	$56
July	$58
August	$61
September	$67
October	$55
November	$57
December	$52

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $69	16 $55	17 $54	18 $73	19 $65
20 $46	21 $46	22 $55	23 $46	24 $46	25 $73	26 $73
27 $46	28 $46	29 $47	30 $47

Su	Mo	Tu	We	Th	Fr	Sa
				1 $54	2 $84	3 $85
4 $54	5 $55	6 $54	7 $54	8 $54	9 $85	10 $78
11 $56	12 $55	13 $54	14 $54	15 $54	16 $84	17 $87
18 $54	19 $55	20 $55	21 $55	22 $54	23 $77	24 $78
25 $54	26 $54	27 $54	28 $54	29 $54	30 $77	31 $77

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About this property

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What guests think

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