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Comfort Suites Innsbrook - Short Pump

$80
/ night

Avg. for September

Comfort Suites Innsbrook - Short Pump - Image 1
Comfort Suites Innsbrook - Short Pump - Room
Comfort Suites Innsbrook - Short Pump - Room
Comfort Suites Innsbrook - Short Pump - Pool
Comfort Suites Innsbrook - Short Pump - Fitness facility

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$80
/ night

Avg. for September

Monthly average prices

Nightly prices at Comfort Suites Innsbrook - Short Pump average $69 in February, the cheapest month, and $89 in March, the most expensive, based on the last 12 months.

Average nightly price at Comfort Suites Innsbrook - Short Pump by month, last 12 months (USD)
MonthAverage price
January$75
February$69
March$89
April$75
May$85
June$80
July$76
August$82
September$80
October$78
November$81
December$69

Most expensive: March (~$89)

Cheapest: February (~$69)

About this property

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby f...
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  • Swimming pool

  • Elevator / Lift

  • Multilingual Staff

  • Meeting Rooms

  • Golf Course (nearby)

  • Fitness Facilities

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Location

4051 Innslake Dr, Innsbrook, Virginia, United States of America

Elk's Lodge (1.8 miles)

Short Pump Town Center (2.4 miles)

Bowlero West End (3.8 miles)

Regency Square Mall (4.2 miles)

Sheltering Arms Institute (4.5 miles)

Henrico Doctors' Hospital (5.2 miles)


Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Comfort Suites Innsbrook - Short Pump, travelers report mixed stays, with frequent complaints about cleanliness and maintenance alongside some praise for friendly staff, decent breakfasts, and a convenient location for Innsbrook and Short Pump.

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Facilities

Poor

Cleanliness

Poor

Rooms

Dated

Service

Mixed

Location

Convenient

Was this helpful?

2

Marquita

IAN-logo

4 weeks ago

·

Stayed 7 nights

When I first got there the first room had dirty blankets and I pulled back all sheets to discover dried blood stains on mattress cover. Second room given hadn’t been cleaned at all, occupants trash was still there, and used linen was near the door didn’t fully enter room. Third room ceiling was cracked and starting to fall. The air was not working, it was all heat coming out slowly cooking us. Was starting to feel like outside. Went to report room and was given a fourth room and offered the room again which had not been cleaned. And then he tried to give us another which looked like something dragged the their behind across the sheets, skid marks. The attendant said since you are so unsatisfied we can cancel the reservation and give you a full refund. I was like no, can you down grade my room for the night and tomorrow when housekeeping and others get here we can resolve. He was like no there are no more rooms and suggested again to cancel my reservation and give full refund. I was tired of going back and forth at this point. It was 12:45am and myself and my five children were politely asked to leave. There was no resolve in the room so I allowed the cancellation and left. Along with a tapped ceiling in the lobby and a pool that cannot be used which their site doesn’t not mention it is under maintenance. And another resident complained that it had been under maintenance for the last few months because he had been trying to take his daughters.
When I first got there the first room had dirty blankets and I pulled back all sheets to discover dried blood stains on mattress cover. Second room given hadn’t been cleaned at all, occupants trash was still there, and used linen was near the door didn’t fully enter room. Third room ceiling was cracked and starting to fall. The air was not working, it was all heat coming out slowly cooking us. Was starting to feel like outside. Went to report room and was given a fourth room and offered the room again which had not been cleaned. And then he tried to give us another which looked like something dragged the their behind across the sheets, skid marks. The attendant said since you are so unsatisfied we can cancel the reservation and give you a full refund. I was like no, can you down grade my room for the night and tomorrow when housekeeping and others get here we can resolve. He was like no there are no more rooms and suggested again to cancel my reservation and give full refund. I was tired of going back and forth at this point. It was 12:45am and myself and my five children were politely asked to leave. There was no resolve in the room so I allowed the cancellation and left. Along with a tapped ceiling in the lobby and a pool that cannot be used which their site doesn’t not mention it is under maintenance. And another resident complained that it had been under maintenance for the last few months because he had been trying to take his daughters.

2

Crystal

IAN-logo

4 weeks ago

·

Stayed 2 nights

I would not recommend staying here. The rooms are in desperate need of maintenance.
I would not recommend staying here. The rooms are in desperate need of maintenance.

4

Donna

IAN-logo

4 weeks ago

·

Stayed 3 nights

Service here was very sub par from check-in till the time we left, NO ONE spoke or understood English!!! Had a long wait to check-in, desk personnel didn't know how to handle non normal reservations and any problem that would pop up. Same issue 2nd night when we entered through front enterance. First room was terrible!! Dusty and closet door was missing handle. Went down and requested another room. 2nd room was cleaner, but didn't have a shower curtain or hairdryer. Called front desk until 1045; no one answered. Got up next morning and called. Person that answered said it would be a few minutes. Waited over an hour. While downstairs for breakfast talked to front desk and was told we'd have to wait until maid made up the room. Unacceptable!! Came back that evening to a made up room, shower curtain but no hair dryer (the ones that are supposed to be attached to the wall) We later found it on the shelf in the closet!!! Every morning at breakfast the staff stopped stocking the food items well before the end of serving time. Sunday it was 7-10 am. At 9 am the gentleman told us breakfast was over. We told him sign said till 10. He went to talk to front desk. I said breakfast is posted till 10 and he refused to restock food. He argued with woman for 20 minutes!!! Didn't have time for breakfast after that!!! Monday person refused to restock after 8:30 when breakfast was till 9!! Won't be staying here again AVOID IT!
Service here was very sub par from check-in till the time we left, NO ONE spoke or understood English!!! Had a long wait to check-in, desk personnel didn't know how to handle non normal reservations and any problem that would pop up. Same issue 2nd night when we entered through front enterance. First room was terrible!! Dusty and closet door was missing handle. Went down and requested another room. 2nd room was cleaner, but didn't have a shower curtain or hairdryer. Called front desk until 1045; no one answered. Got up next morning and called. Person that answered said it would be a few minutes. Waited over an hour. While downstairs for breakfast talked to front desk and was told we'd have to wait until maid made up the room. Unacceptable!! Came back that evening to a made up room, shower curtain but no hair dryer (the ones that are supposed to be attached to the wall) We later found it on the shelf in the closet!!! Every morning at breakfast the staff stopped stocking the food items well before the end of serving time. Sunday it was 7-10 am. At 9 am the gentleman told us breakfast was over. We told him sign said till 10. He went to talk to front desk. I said breakfast is posted till 10 and he refused to restock food. He argued with woman for 20 minutes!!! Didn't have time for breakfast after that!!! Monday person refused to restock after 8:30 when breakfast was till 9!! Won't be staying here again AVOID IT!

2

Alexandra

IAN-logo

Aug 4, 2026

·

Stayed 3 nights

Hotel was dirty and they advertise that the pool is open but it is, in fact, not open.
Hotel was dirty and they advertise that the pool is open but it is, in fact, not open.

2

Marc

IAN-logo

Jul 27, 2026

·

Stayed 2 nights

Our room was horrible will be sending pictures as well as posting Google review. That room should not have been in service!
Our room was horrible will be sending pictures as well as posting Google review. That room should not have been in service!

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 07:00

Before 11:00


Security deposit

USD 100 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Comfort Suites Innsbrook - Short Pump

Is parking available at the property?

Yes, free self-parking is available on-site.


What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 9 AM.


Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a pet fee of USD 20.00 per pet, per day. Service animals are exempt from fees.


What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.


What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Glen Allen, within a 15-minute drive of Short Pump Town Center and University of Richmond. It is approximately 21.1 miles from Richmond International Airport.


Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 10:00 AM to 10:00 PM.


What are the policies for guests staying with children?

Up to 5 children aged 21 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.


What are the policies regarding extra beds and cribs?

The property has connecting/adjoining rooms available, subject to availability. Specific requests for these rooms can be made by contacting the property directly.


Have a question?

Instant AI responses are based on hotel information


Considering this hotel for your Richmond (and vicinity) trip?

What do room rates usually run at Comfort Suites Innsbrook - Short Pump?

Over the next 60–90 days, room rates at Comfort Suites Innsbrook - Short Pump in Richmond typically land around $80 a night for two guests, ranging from $73 to $100 on peak dates.


Why is Comfort Suites Innsbrook - Short Pump so affordable?

Comfort Suites Innsbrook - Short Pump in Richmond undercuts all 19 of 19 comparable hotels nearby and is cheaper than every peer, while comparable hotels typically run around $133 a night. The hotel’s positioning in Henrico County and its appeal to families and couples help keep it a value choice rather than a niche option.


When is the best time to visit Comfort Suites Innsbrook - Short Pump to avoid crowds?

August is the busiest month at Comfort Suites Innsbrook - Short Pump in Richmond, with the highest demand, while February is the quietest month for visitors. If you prefer lower crowds and easier availability, plan for late winter rather than late summer.

What’s nearby Comfort Suites Innsbrook - Short Pump for families and couples?

Comfort Suites Innsbrook - Short Pump in Richmond is set in Henrico County near Short Pump Town Center, Lewis Ginter Botanical Garden and the Cultural Arts Center Glen Allen, making it easy to mix shopping, gardens and local arts. The hotel’s neighborhood suits families and couples looking for city conveniences with outdoor options close by.


How does the nightly price at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) compare to recent weeks?

The current price at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) is $63 per night for 2 guests, which is low for this hotel: about 25% below its $84 average over the last 60 days. Most nights over that period fell between $71 and $122.

Prices for upcoming dates

September 2026
October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.



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