Comfort Suites Innsbrook - Short Pump

We got to our room, bed wasn’t made, toiletries used in bathroom, toilet paper hanging on the floor. we went to front desk and they said “oh the person said they cleaned it and checked it off. We got another room and it was okay. elevator had trash in it when we arrived, when we woke up the next morning, same trash in same spot. The Hotel was NOT busy at all. The people at the front desk were very nice.

There was no fire detector in the room, it was ripped off the wall. More than half the light bulbs were missing. There were roaches in the bathroom. I turned the light on in the morning and multiple bugs went running. We were there 4 nights and room service never came once. 10 out of ten would not recommend to anyone

THE NASTIEST EVER. WHERE DO I START. MOLD IN THE BATHROOM, WALLPAPER PEELING, CARPET LOOKS LIKE IT HASN'T BEEN VACUUMED IN WEEKS, FLOORS STICKY, BREAKFAST WAS NASTY AND THE DINING ROOM WAS SUPER DIRTY. WHEN YOU SEE THE STAFF EVERYONE IS ON THEIR PHONES DOING NOTHING. WORST STAY EVER!!!!

DO NOT STAY HERE!! Bathroom walls and ceiling were falling down as you shower. Sink faucet would not turn off. Towels still had make up from previous guests. Electrical plugs didn’t work. Refrigerator temp was 50. Air conditioning did not work. Lamps had blown bulbs. Carpet was filthy. Beds were falling apart. Pool closed with what looked like a demolition- with no mention when you book the room. The smell of the entire hotel was disgustingly unpleasant, almost like spraying something that smells like baby powder to cover mold. Very unpleasant stay.

First, check in was easy but the two young ladies at the front were not in uniform so I couldn’t tell if they worked at the hotel. If they were not sitting behind the desk I would have not known. The TV barely catches any channels. I tried to call to the desk but the phone in my room did not work so twice I had to go downstairs to the desk just to deliver a message. The hallways were visibly dirty and trash on the floor. You could see the wear and tear on the hotel. The wallpaper had started peeling as well. What really got to me was what I found the next morning. I went into the bathroom to brush my teeth and there were three cockroaches crawling in the sink and counter. Gross!!!! Never Again!!!