Comfort Suites Innsbrook - Short Pump
$78
/ night
Avg. for October
Prices for Comfort Suites Innsbrook - Short Pump
Select dates to see prices and availability
$78
/ night
Avg. for October
Monthly average prices
Nightly prices at Comfort Suites Innsbrook - Short Pump average $62 in September, the cheapest month, and $89 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $75 |
| February | $69 |
| March | $89 |
| April | $75 |
| May | $85 |
| June | $80 |
| July | $76 |
| August | $72 |
| September | $62 |
| October | $78 |
| November | $81 |
| December | $69 |
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Oct · $78
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Most expensive: March (~$89)
Cheapest: September (~$62)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby f...
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Rooms
Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.
What's nearby
Elk's Lodge(1.8 miles)
Short Pump Town Center(2.4 miles)
Virginia Hospital & Health(3.1 miles)
Bowlero West End(3.8 miles)
Regency Square Mall(4.2 miles)
Sheltering Arms Institute(4.5 miles)
Henrico Doctors' Hospital(5.2 miles)
Bon Secours Heart Institute at Reynolds Crossing(6.4 miles)
Cultural Arts Center Glen Allen(7 miles)
Colonial Shooting Academy(7.3 miles)
Lewis Ginter Botanical Garden(7.8 miles)
University of Richmond(8 miles)
Belmont Golf Course(8 miles)
Robins Center(8.2 miles)
Regal Short Pump(8.5 miles)
The preferred airport for Comfort Suites Innsbrook - Short Pump is Richmond Intl. Airport (RIC)(21.1 miles)
Swimming pool
Elevator / Lift
Multilingual Staff
Meeting Rooms
Golf Course (nearby)
Fitness Facilities
Location
4051 Innslake Dr, Innsbrook, Virginia, United States of America
Elk's Lodge (1.8 miles)
Short Pump Town Center (2.4 miles)
Virginia Hospital & Health (3.1 miles)
Bowlero West End (3.8 miles)
Regency Square Mall (4.2 miles)
Sheltering Arms Institute (4.5 miles)
Room options
4
Studio Suite, Multiple Beds
Room details
2 Full Beds
and 1 Sofa Bed
Sleeps 6
325 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Studio Suite, 1 King Bed with Sofa Bed, Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
325 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Deluxe Studio Suite, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
330 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Studio Suite, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
325 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Comfort Suites Innsbrook - Short Pump
7.3
Good
Based on 1,003 verified reviews
Who stays here?
Business
8%
Couple
21%
Family
41%
Group
8%
Solo
20%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Comfort Suites Innsbrook - Short Pump, travelers report mixed stays, with frequent complaints about cleanliness and maintenance alongside some praise for friendly staff, decent breakfasts, and a convenient location for Innsbrook and Short Pump.
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What guests think
Across recent reviews of Comfort Suites Innsbrook - Short Pump, travelers report mixed stays, with frequent complaints about cleanliness and maintenance alongside some praise for friendly staff, decent breakfasts, and a convenient location for Innsbrook and Short Pump.
Cleanliness problems include recurring reports of roaches, mold, and strong smoke or mildew odors. Facilities draw frustration, with elevators often out or dirty and the indoor pool frequently closed or green; other basics like hot water, door locks, AC, and ice machines fail in multiple reviews. Service and breakfast are inconsistent, ranging from helpful staff and hearty options to slow check-in, room assignment errors, and frequent shortages. Expect a budget stay in a convenient area but with notable risks around upkeep and reliability.
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AI-generated summary based on recent guest reviews
Facilities
Many reviews report elevators out, dirty, or hot, and the indoor pool often closed or green. Several guests also noted broken ice machines, a small hot gym, and laundry facilities unavailable or unclean.
Related guest reviews
2
Ellen
Jul 8, 2025
·
Stayed 3 nights
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
8
Rajasekaran
Jul 25, 2024
·
Stayed 1 night
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
4
DAVID
Oct 20, 2024
·
Stayed 3 nights
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
6
Michael
Jul 7, 2023
·
Stayed 3 nights
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
6
Adabella
Oct 8, 2024
·
Stayed 3 nights
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
2
samana
Jul 16, 2023
·
Stayed 1 night
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
8
Geraldine
Aug 12, 2024
·
Stayed 2 nights
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
10
Russell
May 9, 2024
·
Stayed 2 nights
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
8
Eric
Aug 14, 2024
·
Stayed 2 nights
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
2
Laura
Oct 6, 2024
·
Stayed 2 nights
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring issue, with numerous reports of roaches, mold, and strong smoke or mildew odors in rooms and hallways. Stained furnishings and poorly maintained common areas are also mentioned repeatedly.
Related guest reviews
2
Michael
Aug 25, 2025
·
Stayed 1 night
Found a dead cokeroach in a bath towel We left, it was disgusting
Found a dead cokeroach in a bath towel We left, it was disgusting
2
Kathleen
Aug 2, 2025
·
Stayed 1 night
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
2
Kora
Sep 7, 2025
·
Stayed 2 nights
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
2
Geoffrey
Nov 16, 2025
·
Stayed 1 night
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
2
Kenesha
Sep 1, 2025
·
Stayed 1 night
My room had a roach in the bathtub. I definitely got my money back.
My room had a roach in the bathtub. I definitely got my money back.
4
Ronald G
Aug 12, 2025
·
Stayed 3 nights
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
2
Carol
Aug 5, 2025
·
Stayed 2 nights
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
2
Patricia
Sep 9, 2025
·
Stayed 1 night
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
2
Allison
Nov 2, 2025
·
Stayed 2 nights
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
2
Iwan N
Nov 16, 2025
·
Stayed 1 night
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious for the price but dated, with worn furniture and frequent maintenance problems such as faulty locks, weak or inconsistent hot water, noisy or failing AC, and broken fixtures. Hallway noise and thin walls are also reported.
Related guest reviews
6
David
Jun 18, 2025
·
Stayed 3 nights
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
8
Russell
Jul 21, 2024
·
Stayed 2 nights
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
10
Zhongyu
Jun 7, 2025
·
Stayed 1 night
clean
clean
4
Michael
Oct 11, 2024
·
Stayed 3 nights
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
8
Chengyun
Mar 24, 2025
·
Stayed 1 night
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Devin
Jul 26, 2025
·
Stayed 1 night
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
4
Mark
Aug 15, 2025
·
Stayed 1 night
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
8
Rajeevan
Aug 26, 2024
·
Stayed 1 night
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
6
Darlene
Jun 25, 2024
·
Stayed 1 night
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
4
Christopher
Jun 13, 2025
·
Stayed 1 night
Old and tattered furniture.
Old and tattered furniture.
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AI-generated summary based on recent guest reviews
Service
Service is mixed: some guests praise friendly, accommodating staff and quick room changes, while others describe slow or chaotic check-in, room assignment errors, and limited follow-up when problems arise.
Related guest reviews
6
Kaitlyn
Dec 2, 2023
·
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
10
Erin
May 29, 2025
·
Stayed 2 nights
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
6
cheryl
May 19, 2025
·
Stayed 3 nights
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
10
Elizabeth
Jul 14, 2025
·
Stayed 1 night
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
2
Patrick
May 29, 2025
·
Stayed 1 night
I was given keys for room that was still occupied.
I was given keys for room that was still occupied.
8
Timothy
Dec 9, 2024
·
Stayed 1 night
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
2
Aristides
Jun 28, 2025
·
Stayed 1 night
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
6
Gloria
Jul 16, 2023
·
Stayed 2 nights
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
8
Rajeevan
Aug 26, 2024
·
Stayed 1 night
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
2
John
Oct 25, 2024
·
Stayed 1 night
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
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AI-generated summary based on recent guest reviews
Location
Convenient Innsbrook/Short Pump location near dining, shopping, and highways, and several guests felt the area was safe.
Related guest reviews
8
Stephanie
Jun 22, 2025
·
Stayed 2 nights
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
10
Antonia
Aug 1, 2024
·
Stayed 1 night
Good location
Good location
10
Scott
Jun 13, 2025
·
Stayed 2 nights
Great place to stay the night in a good location.
Great place to stay the night in a good location.
6
Joseph
Jun 19, 2023
·
Stayed 3 nights
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
10
Debra
Jan 25, 2024
·
Stayed 1 night
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
8
Chengyun
Mar 24, 2025
·
Stayed 1 night
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Brenda
Dec 9, 2024
·
Stayed 2 nights
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
8
Katherine
Nov 27, 2023
·
Stayed 3 nights
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
6
Kathy
Jun 22, 2025
·
Stayed 2 nights
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
6
Mireille
Aug 22, 2024
·
Stayed 3 nights
Location was convenient close to shopping center and highway
Location was convenient close to shopping center and highway
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is inconsistent, ranging from great selections and helpful attendants to frequent shortages, out-of-order juice or waffle machines, and mediocre quality.
Related guest reviews
6
Tina
Jun 20, 2025
·
Stayed 1 night
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
4
Jessica
May 18, 2025
·
Stayed 2 nights
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
10
Kenneth
May 29, 2025
·
Stayed 1 night
The breakfast was simple, good quality and the staff service was great!
The breakfast was simple, good quality and the staff service was great!
6
Jennifer
Jul 21, 2024
·
Stayed 1 night
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
10
Elizabeth
Jul 14, 2025
·
Stayed 1 night
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
6
Michael
Jul 20, 2025
·
Stayed 1 night
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
6
Anna
Jul 9, 2025
·
Stayed 2 nights
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
4
Danielle
Feb 4, 2024
·
Stayed 1 night
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
6
Harry
May 7, 2025
·
Stayed 3 nights
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
8
Jan
Dec 2, 2023
·
Stayed 1 night
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
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AI-generated summary based on recent guest reviews
4
Edward
2 weeks ago
·
Stayed 2 nights
It’s time to demo this place, unfortunately
It’s time to demo this place, unfortunately
2
CHRIS
3 weeks ago
·
Stayed 1 night
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
4
Edward
3 weeks ago
·
Stayed 4 nights
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
2
greg
3 weeks ago
·
Stayed 8 nights
No plates for breakfast, you had to bring your own, glass in my carpet, no TV service, yellow pool water and it was closed, only serviced room once in a week and they took the towels and did not replace them.
No plates for breakfast, you had to bring your own, glass in my carpet, no TV service, yellow pool water and it was closed, only serviced room once in a week and they took the towels and did not replace them.
2
TwaQuisha
4 weeks ago
·
Stayed 2 nights
Want a refund couldn't even stay in the room locks on the door was broke tv didn't work dirty towels stove dirty tub filthy want my $204.00 back now ASAP I sent pictures to the live agent showing my proof
Want a refund couldn't even stay in the room locks on the door was broke tv didn't work dirty towels stove dirty tub filthy want my $204.00 back now ASAP I sent pictures to the live agent showing my proof
Property Policies
Check-in
Check-out
From 15:00 to 07:00
Before 11:00
FAQs about Comfort Suites Innsbrook - Short Pump
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a pet fee of USD 20.00 per pet, per day. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
What is the location of the property in relation to key landmarks?
The hotel is located in the business district of Glen Allen, within a 15-minute drive of Short Pump Town Center and University of Richmond. It is approximately 21.1 miles from Richmond International Airport.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available, with access from 10:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Up to 5 children aged 21 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property has connecting/adjoining rooms available, subject to availability. Specific requests for these rooms can be made by contacting the property directly.
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Instant AI responses are based on hotel information
Considering this hotel for your Richmond (and vicinity) trip?
What do room rates typically run at Comfort Suites Innsbrook - Short Pump?
Over the next 60–90 days, room rates at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) typically land around $79 a night for two guests, ranging from $71 to $88.
When is the best time to visit if I want fewer crowds at Comfort Suites Innsbrook - Short Pump?
June is the busiest month at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity), while September is the quietest stretch to visit. Expect demand to peak around early summer and to be lowest in September, so plan outings and reservations accordingly.
What’s nearby and who is this hotel good for?
Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) sits near Short Pump Town Center, Lewis Ginter Botanical Garden and the University of Richmond, making it handy for shopping, gardens and campus visits. The hotel commonly appeals to families and couples looking for a mix of city attractions and outdoor sights.
Which month has the lowest room rates at Comfort Suites Innsbrook - Short Pump?
September is the cheapest month to stay at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity), averaging $72 a night for two guests; March is the priciest month, averaging $103.
How does the nightly price at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) compare to recent weeks?
The current price at Comfort Suites Innsbrook - Short Pump in Richmond (and vicinity) is $75 per night for 2 guests, which is typical for this hotel: within 5% of its $74 average over the last 60 days. Most nights over that period fell between $63 and $95.
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-26: 66.65815948217772USD
- 2026-10-27: 66.65815948217772USD
- 2026-10-28: 66.65815948217772USD
- 2026-10-29: 66.65815948217772USD
- 2026-10-30: 75.60618097143553USD
- 2026-10-31: 88.54772179736328USD
- 2026-11-01: 74.61670843481444USD
- 2026-11-02: 78.60309682165527USD
- 2026-11-03: 77.59225699450683USD
- 2026-11-04: 77.6065018548584USD
- 2026-11-05: 82.59660763867187USD
- 2026-11-06: 92.51275141333007USD
- 2026-11-07: 90.54091173095702USD
- 2026-11-08: 70.63742969866942USD
- 2026-11-09: 77.6065018548584USD
- 2026-11-10: 75.61330340161132USD
- 2026-11-11: 81.59289024169921USD
- 2026-11-12: 89.54431676416014USD
- 2026-11-13: 107.4617185135498USD
- 2026-11-14: 107.4617185135498USD
- 2026-11-15: 76.6098983684082USD
- 2026-11-16: 81.59289024169921USD
- 2026-11-17: 80.6034091854248USD
- 2026-11-18: 80.58917284472656USD
- 2026-11-19: 89.54431676416014USD
- 2026-11-20: 92.52698775402831USD
- 2026-11-21: 95.53813994494628USD
- 2026-11-22: 73.62010494836426USD
- 2026-11-23: 81.59289024169921USD
- 2026-11-24: 85.57216471801758USD
- 2026-11-25: 89.54431676416014USD
- 2026-11-26: 89.54431676416014USD
- 2026-11-27: 101.50349044433592USD
- 2026-11-28: 95.53102603442382USD
- 2026-11-29: 72.62350998156738USD
- 2026-11-30: 81.57865390100098USD
- 2026-12-01: 79.59257787792968USD
- 2026-12-02: 80.58917284472656USD
- 2026-12-03: 82.58237129797362USD
- 2026-12-04: 83.56472992407225USD
- 2026-12-05: 83.56472992407225USD
- 2026-12-06: 71.63402892529297USD
- 2026-12-07: 79.71215973193358USD
- 2026-12-08: 79.59257787792968USD
- 2026-12-09: 79.59257787792968USD
- 2026-12-10: 81.70571601062011USD
- 2026-12-11: 77.59225699450683USD
- 2026-12-12: 73.73150793518066USD
- 2026-12-13: 70.63742969866942USD
- 2026-12-14: 79.59257787792968USD
- 2026-12-15: 78.60309682165527USD
- 2026-12-16: 81.57865390100098USD
- 2026-12-17: 81.57865390100098USD
- 2026-12-18: 77.59225699450683USD
- 2026-12-19: 77.59225699450683USD
- 2026-12-20: 69.64083473187256USD
- 2026-12-21: 80.58917284472656USD
- 2026-12-22: 79.59257787792968USD
- 2026-12-23: 79.59257787792968USD
- 2026-12-24: 80.58917284472656USD
- 2026-12-25: 77.59225699450683USD
- 2026-12-26: 81.70571601062011USD
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: USD 150 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 10:00 AM to 10:00 PM.
- Up to 5 children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Pet fee: USD 20.00 per pet, per day
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Swimming pool
Elevator / Lift
Multilingual Staff
Meeting Rooms
Golf Course (nearby)
Fitness Facilities
General
Vending Machines
Free Breakfast
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Handrails in Stairways
Pool Hoist (on site)
Smoke-Free Property
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Parking
Parking (Self) (free)
Parking (RV/Bus/Truck)
Services
Elevator / Lift
Multilingual Staff
Meeting Rooms
Express Check-In/Check-Out
Business Center (24-hour)
24-Hour Front Desk
Computer Station
Conference Space
Fireplace in Lobby
Laundry Facilities
Well-Lit Path to Entrance
Activities
Swimming pool
Golf Course (nearby)
Fitness Facilities
Newspapers in Lobby (free)
Fitness Center (nearby) (free)
Hiking/Biking (nearby)
Outdoor Furniture
Pool Sun Loungers
Television in Common Areas
Internet
Free Wi-Fi