Name: Residence Inn Milwaukee Downtown
Address: 648 North Plankinton Avenue, Westown, Milwaukee, Wisconsin, United States of America, Milwaukee, Milwaukee County, US
Price range: $139–$670 per night
Rating: 8.55

What guests think

Across recent reviews, Residence Inn Milwaukee Downtown is praised for its central, walkable location and large suites with high ceilings, while feedback often notes satisfying breakfasts alongside recurring elevator delays, occasional cleanliness lapses, and pricey parking.

Guests highlight in-room kitchenettes and occasional city or river views that suit longer stays. Service ranges from welcoming and proactive to inconsistent, with reports of unhelpful after-hours staff and even a mishandled reservation. Facilities feel limited for some stays, with no restaurant or lounge, stair-access restrictions, and occasional accessibility concerns. Expect a practical base with long-stay conveniences and variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure underground parking is available but costs extra and can be limited; multiple reviews report elevator outages and long waits. No on-site restaurant or lounge, clean laundry facilities noted, and a few access issues (locked stairs, disabled doors).

Related guest reviews

10

Kevin

May 20, 2025

·

Stayed 1 night

I had a huge room with a great city view. On site parking was great and breakfast was nice. I would stay here again.

10

Michael

Aug 15, 2025

·

Stayed 2 nights

Property was clean and staff was friendly. Located close to several options for dining and relaxing. Property had washer and dryer facilities that were extremely clean. I would stay again if revisiting the area.

8

Tom

Aug 11, 2025

·

Stayed 2 nights

Great location. Breakfast options and quality was very good. No bellman service was surprising. Convenient to Fiserve. Overall great stay. Cost of stay was a high because of all activities over the weekend.

8

Steven

Apr 12, 2024

·

Stayed 1 night

Access to only one elevator was very inconvenient. Waited several minutes to get to the main floor. Otherwise, was a great hotel.

6

Ashlee

May 12, 2024

·

Stayed 6 nights

Decent place to stay. Great location. Easy to walk to. Downside: can hear everything, even doors closing or people. Large blinds hard to close. Only one elevator would work at a time and people would break it by keeping doors open for extended periods of time.

10

Daron

Jan 28, 2025

·

Stayed 2 nights

Very good breakfast and having secure, heated parking (especially in January) is a HUGE plus!

6

Jeffrey

May 15, 2024

·

Stayed 2 nights

Room not very clean. Food spatters on the kitchen walls. Stovetop in bad shape. Stained couch, stained comforter and one hand towel looked like it had blood stains on it. Water never got hot in the shower, not even lukewarm. Reported to the front desk. Breakfast pretty good, staff friendly. Felt safe. Underground parking is $30 per night. Park in the Gimbles lot one block away for $16/night or $32/week. Probably won’t stay here again as it just isn’t worth the nightly rate.

8

Jennie

May 12, 2025

·

Stayed 1 night

No recycling. Only plastic beverage bottles. Toilet seats UNDER recommended height for children and adults 5'4"--very low and no grab bars. Disabled access doors did not work. Rooms are good distance from elevators. If have mobility issues recommend a disability access room. Easy directions to hotel from interstate highways.

6

Elizabeth

Jul 18, 2025

·

Stayed 1 night

Meh. No room safe, only one working elevator, parking was full, few toiletries...if rather stay somewhere else.

4

SANJIV

Sep 2, 2025

·

Stayed 2 nights

This is a terrible property. The hotel is very old and rooms are dated. From the bathroom to the kitchenette area to the furnishings. The hotel is inadequate. In addition, parking is limited so we were told to park across the street in a public parking structure that didn't feel very secure and safe. At check-in, we were given the wrong room type and told there was an error in their system. Then I didn't receive my Gold benefit check-in gift unil I requested it which were free water bottles as I was in the process to buy a water bottle. I would not stay at this property again and I would point travelers to other options.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many found rooms and public areas clean, but several report stained furnishings, odors, or poor housekeeping, including a few severe incidents. Housekeeping frequency and follow-through varied.

Related guest reviews

10

Salvatore

Aug 5, 2025

·

Stayed 1 night

The room was nice and clean, the staff was very friendly and most things were walkable

10

Michael

Aug 15, 2025

·

Stayed 2 nights

Property was clean and staff was friendly. Located close to several options for dining and relaxing. Property had washer and dryer facilities that were extremely clean. I would stay again if revisiting the area.

2

Kaleena

May 2, 2023

·

While i think the property has tremendous potenial, it is in need of a serious remodel, both in decor and potentially management. We checked into a suite, and the room was absolutely filthy. There were multiple large stains on the carpet, the seat of the couch, the walls, and the door. The toilet had stains on the top of the lid, and the room had not been properly vacummed, as there were crumbs all over the floor. We called the front desk to ask to switch to a new room, and were told we had to wait for the housekeeping manager to come inspect the room. So instead of just accomodating our request, i had to wait for this employee to knock on my door, do a walkthrough and show her where the stains and filth was, before the front desk would move me to a new room. As a paying guest... that's not my job, nor should it be. We were finally moved to a new room, and there were still two huge stains on the carpet. However, we were exhausted and just wanted to lay down, and figured all of the rooms are probably run down. I got into the bed to take a nap, and then we got a knock on the door. My partner answered it, and the next thing i know, we have a housekeeper walking through our room and into the bedroom where i was in bed, looking for a cellphone she apparently lost. I was beyond annoyed at this point, completely innapropriate. We switched hotels the next day. Beyond poor experience for nearly $200.

6

Christopher

Mar 11, 2024

·

Stayed 1 night

It was ok. Just ok. When checking in the staff member was either tired or it had already been a day, but they were not terribly welcoming or enthusiastic. There was nothing wrong with the process but nothing great about it either. The room was ok. The fold out couch was honestly uncomfortable as a couch. The bed was ok, could of used a couple more pillows on a king size bed but it was adequate. The bathroom was a joke, the toilet was the lowest thing I have ever say on. The biggest issue was the extra blanket and pillow in the closet were obviously used and not washed. They were crumpled into the bag and there was obvious crumbs and hair on them. By the time it was noticed it was after midnight I just wanted to get to bed. This hotel is conveniently located near the Riverside theater where I was seeing a show. I would consider staying again for that reason, but would still look at other hotels in the area before I decided. Price wise it was not the most expensive, but also not the least. I honestly expected a better room and service for the price I was paying. The pictures of the room on hotels.com are a bit misleading compared to the quality you actually get. 3 out of 5, I've stayed in worse that cost more but I've stayed in better that cost about the same.

10

CYRENE

Apr 8, 2025

·

Stayed 1 night

Perfect overnight stay for attending a late night show across the street at Riverside Theater. Parking was underground & secure. Well worth the $30. Breakfast included crustless quiche, nice touch! Room was spacious, clean. Shower was hot. Service was excellent. I’ll stay again!

6

Jeffrey

May 15, 2024

·

Stayed 2 nights

Room not very clean. Food spatters on the kitchen walls. Stovetop in bad shape. Stained couch, stained comforter and one hand towel looked like it had blood stains on it. Water never got hot in the shower, not even lukewarm. Reported to the front desk. Breakfast pretty good, staff friendly. Felt safe. Underground parking is $30 per night. Park in the Gimbles lot one block away for $16/night or $32/week. Probably won’t stay here again as it just isn’t worth the nightly rate.

8

Joyce

Oct 10, 2023

·

Stayed 1 night

The room was beautiful, it was spacious and had a good view of the river, however, sheets were wrinkly and bed skirt was not fixed properly.

6

Donna

Jan 3, 2023

·

Stayed 1 night

Room was nice with amenities but it was supposed to be a non-smoking room and reeked of cigarette smoke particularly in the bathroom. Also the toilet was nearly on the ground (very short) and furniture outdated. Sofa was really stained

2

Sophie

Mar 13, 2023

·

Stayed 1 night

Our first room had black spores in all of the vents, the bed was unmade— so I asked for a new room. I was moved two floors down only to find the mattress was covered in what looked like blood near the headboard— a telltale sign of bedbugs. We left the room immediately and asked to be checked out. This disgusting place ruined our weekend and since I booked with expedia I couldn’t get a refund even though this was arguably the grossest hotel I’ve ever seen.

6

sonia

Jul 14, 2024

·

Stayed 1 night

We loved how friendly everyone working here is, and the room had everything we expected and more, but the pillows were the comfiest and the room looked dirty and there were even bloody stains on some furniture and carpet.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently spacious with high ceilings, kitchenettes, and some city or river views; many found beds comfortable. Downsides include dated decor in places, thin walls or street noise, uncomfortable sofa beds, and occasional amenity gaps (e.g., no room safe).

Related guest reviews

10

Katrina

Mar 8, 2025

·

Stayed 1 night

Loved the location and attached underground self-parking! Note: Check in at the front desk first to receive a QR code that they will text to your phone. This QR code needs to be scanned to gain access to their underground parking area. Hotel rooms are located on floors 5 thru 8. Elevators are only accessible with hotel guest key cards. Rooms are very spacious & feature floor to ceiling windows with both sheer curtains and room darkening curtains. Extremely high ceilings give a regal feel to the accomodations! Generous desk area with desk light. Kitchenette features a full size refrigerator/freezer with ice maker! Microwave & coffee maker along with sink and faucet. Table and 2 chairs for dining in the room. Hotel allows both grocery and take out food delivery in the lobby. Sectional sofa for lounging and large flat screen TV on a swivel for viewing from all parts of the room. Bed and pillows were exceptionally comfortable! Side tables have outlets. Closet offers full length, mirrored sliding doors. Bathroom has separate sink and vanity. While the room was clean and comfortable, it was a bit dated. Not very sound proof, as conversations from the hallway were loud and clear. Overall, I would still highly recommend, especially if you're going to the Riverside Theater across the street!

10

Larry

Jun 12, 2025

·

Stayed 2 nights

Room was very big and spacious. Within walking distance of downtown attractions. Nice place to stay.

8

Rhonda

Sep 22, 2024

·

Stayed 5 nights

Great location, spacious room (suite). Noisy though due to construction that started quite early on the floor below. Decent breakfast and friendly front desk staff.

10

Michelle

Mar 20, 2025

·

Stayed 1 night

Beautiful rooms, with incredibly high ceilings. Not to mention the history of the building. Just incredible.

10

Spencer

Dec 22, 2024

·

Stayed 1 night

Great spacious rooms.

10

Michelle

Mar 31, 2024

·

Stayed 1 night

Great location and beautiful rooms!

8

Angel

Jun 4, 2024

·

Stayed 1 night

Big space.

8

Christiana

Mar 30, 2025

·

Stayed 4 nights

The service by the employees was good, but the bed was hard as a rock. The pillows were super flat, and while I understand that a sofa bed will not be as comfortable as a bed, it was awful. I could feel the springs dig into me when I tried to sleep. It was clean and had a good breakfast though.

8

Joyce

Oct 10, 2023

·

Stayed 1 night

The room was beautiful, it was spacious and had a good view of the river, however, sheets were wrinkly and bed skirt was not fixed properly.

6

Elizabeth

Jul 18, 2025

·

Stayed 1 night

Meh. No room safe, only one working elevator, parking was full, few toiletries...if rather stay somewhere else.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly, helpful, and accommodating (fast check-ins, upgrades, local tips). Experiences vary, with reports of unprofessional or unhelpful interactions after hours and one notable reservation cancellation.

Related guest reviews

10

Dorthea

Oct 27, 2024

·

Stayed 2 nights

From the manager to staff they was awesome and very nice and helpful they make sure your stay is safe and very comfortable it was my birthday weekend they surprise me with flowers and a cake I never went to a hotel that went over and beyond for me and it’s close to all the bars

10

Kelly

Nov 3, 2024

·

Stayed 1 night

Fastest check in I've ever had! Everything went smoothly, staff was very kind and helpful

2

David

Nov 6, 2024

·

Stayed 1 night

Booked reservation 2 months ahead of time. Travelled to milwaukee to attend a concert across the street the street from hotel. Called the day before to see if i could add a rollaway bed to the room, and was told by reservations that a note was added acknowledging our request. Arrived at the hotel at 6PM. Was told that our reservation had been cancelled. The front desk said it was expedias fault that they had overbooked the hotel, and even after i pointed out that i had booked two months in advance they claimed it was they had no way of knowing when my reservation was made. They offered a hotel 15 minutes away. Frankly, this whole experience put me off ever staying at a Residence Inn. Seems that cant be held to honor their reservations. Ended up driving all the way back to central illinois that evening.

8

Chloe

Jan 6, 2023

·

A worker was rude and really just very unprofessional. Also it has been over 10 days since I’ve checked out and my card still has the deposit for $150 pending, my bank said they can’t do anything until the hotel releases the hold which was told it would only take a couple days 5 at most to be available in my account but it still is being held and I checked out the 29th. Other than that AMAZING breakfast and very affordable and comfortable rooms! Could really help to get an actual person help me resolve this hold that I’ve been trying to get back. Over 10 days was double the front desk told me would be the max said usually is only 2-3 days. Thank you

6

Lynette

Oct 6, 2025

·

Stayed 13 nights

Location is great. Only two employees were friendly: Stephanie (breakfast) and Briana ( front desk). Dissatisfied with: 1. Only one elevator working and then, this one stopped working for hours; 2. Room appeared tired,nothing compared to pictures; 3. Poor ventilation in bathroom: 4. Front desk staff needs training in welcoming smile and attitude; 5. Housekeeping team appeared overwhelmed.

10

Michael

Oct 11, 2024

·

Stayed 1 night

We got there early so our room was not ready. The desk clerk took our bag and locked it in the managers office so we could go find lunch. Got back at 3PM, check in time, and the room wasn't ready yet so the clerk upgraded us to a different room. Great customer service!

10

Michael

Jul 7, 2024

·

Stayed 1 night

Super helpful front desk staff. Priscilla was wonderful and took care of everything we needed.

10

Lydia

Sep 3, 2024

·

Stayed 1 night

The hotel is like a hidden gem. We love its spacious room, high ceiling, convenient location and superb staff! Jackie, one of the front desk staff, is very kind and helpful!

4

Sangita

Dec 4, 2023

·

Stayed 3 nights

Hotel staff needs to be retrained on customer service as they came across to my colleagues and I extremely abruptly as if we should be serving them.

4

Sheryl

Sep 21, 2025

·

Stayed 6 nights

There is no management team in this hotel so don't expect any help or service. The daytime front desk staff is helpful; forget the after hours & weekend staff - they'd rather die than be helpful. The hotel is in a great location; it's just so far less than what you'd expect from a Marriott in terms of basic customer service. And, you can't walk up & down the stairs because you're locked out of all of the floors except the ground floor exits. Front desk staff don't even have uniform clothing; that's how unprofessional & ridiculous it is.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location near the RiverWalk, Riverside Theater, and downtown dining, with many attractions nearby. A few mention area noise or urban grit.

Related guest reviews

10

tamara

Sep 2, 2025

·

Stayed 3 nights

very close to many restaurants and the river walk. parking was safe and easy to use

10

Parker

May 5, 2025

·

Stayed 3 nights

Great area downtown but with that comes some of the drawbacks to the dirty and noisy area.

10

Teresa

Aug 13, 2024

·

Stayed 1 night

We enjoyed our stay in this historic gem. Lovely location along the river! Front desk staff was friendly and helpful. The hotel was clean in public areas and in our suite. Kitchen was well equipped!

8

Robert A

Nov 24, 2024

·

Stayed 2 nights

Convenient to all types of venues in Dtn MIlwaukee. Never had to use the car.

10

Dennis John

Jun 22, 2024

·

Stayed 9 nights

Great location and really nice place. Love the high ceilings in my unit up top.

10

Dorthea

Oct 27, 2024

·

Stayed 1 night

Best place ever to go if your in the downtown area

10

Edward

Nov 3, 2023

·

Stayed 7 nights

The location was close to the convention center and a lot of food choices.

10

Liz

Apr 28, 2024

·

Stayed 1 night

Nice big rooms everything was clean and comfortable if going to a show at Riverside Theatre it’s across the street great location

8

Paul

May 29, 2024

·

Stayed 2 nights

Good location for seeing Milwaukee.

10

Sue

Dec 7, 2024

·

Stayed 1 night

Love staying here as it’s so convenient to walk around Milwaukee!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with hot items and some variety, though a few found it disappointing or basic. There is no on-site restaurant, and deliveries must be collected in the lobby.

Related guest reviews

10

Gary and Claire

Sep 20, 2024

·

Stayed 3 nights

Friendly and obliging staff. Large rooms. The hot breakfast was disappointing though.

10

Robyn

May 9, 2025

·

Stayed 1 night

The room was spacious and had everything we needed. The breakfast was excellent with choices you usually don't find including plant-based milk and vegetarian frittata. And the location can't be beat for a show at the Riverside. Parking garage is easy and secure.

8

Tom

Aug 11, 2025

·

Stayed 2 nights

Great location. Breakfast options and quality was very good. No bellman service was surprising. Convenient to Fiserve. Overall great stay. Cost of stay was a high because of all activities over the weekend.

6

Joaquim

Jul 7, 2023

·

Stayed 6 nights

Breakfast is poor

6

Terrance

May 11, 2025

·

Stayed 1 night

The hotel was okay. However, it was not worth the money.. no restaurants or lounge and when asked she really didnt care to answer. Would be hardpressed to stay there again..

10

CYRENE

Apr 8, 2025

·

Stayed 1 night

Perfect overnight stay for attending a late night show across the street at Riverside Theater. Parking was underground & secure. Well worth the $30. Breakfast included crustless quiche, nice touch! Room was spacious, clean. Shower was hot. Service was excellent. I’ll stay again!

10

John

Oct 21, 2024

·

Stayed 3 nights

Clean and safe hotel with a nice buffet Breakfast. Rooms were spacious and the floor was quiet. Location was excellent for walking to downtown attractions and redtsurants.

10

mary

Jan 21, 2025

·

Stayed 2 nights

We travel for volleyball tournaments room was clean very nice view we have all we need breakfast was ok I prefer more healthy choices like turkey sausages eggs whites .

10

christopher

Aug 31, 2024

·

Stayed 1 night

Very nice rooms, great breakfast options

6

Amy

Apr 22, 2024

·

Stayed 1 night

I was disappointed that the food I ordered was not allowed to be brought up to my room. Going all the way down from the 7th floor to the main desk to get the food and back to my room again, I ended up not even eating it until much later.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$149
February	$157
March	$199
April	$195
May	$194
June	$300
July	$249
August	$272
September	$234
October	$234
November	$162
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $190	15 $373	16 $385	17 $172	18 $166	19 $173
20 $147	21 $190	22	23	24 $250	25 $570	26 $670
27 $153	28 $155	29 $165	30 $159

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2 $361	3 $337
4 $146	5 $148	6 $154	7 $174	8 $158	9 $244	10 $258
11 $139	12 $145	13 $154	14 $151	15 $182	16 $290	17 $290
18 $150	19 $160	20 $160	21 $167	22 $178	23 $409	24 $388
25 $401	26 $160	27 $160	28 $160	29 $148	30 $161	31 $174

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed, River View

Suite, 1 Queen Bed with Sofa Bed

Room, 1 Queen Bed with Sofa Bed, River View

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed, River View

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn Milwaukee Downtown

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Prices for upcoming dates