Americas Best Value Inn Martinsburg

Bed was a little hard but was a new bed room was clean pet approved.

Desk person was super nice and helpful for our late night check in. Minimal charge for having a pet and room is decent for the price. No kitchenette and could’ve been a little cleaner, but for $67, it was good.

I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.

Very clean and quiet

Definitely matches its name of Americas Best Value. For the price, room and property were clean & I felt safe. I had stayed before when it was Knights Inn & it was obvious some improvements have been made.

I took a long drive to my destination. I completed what I needed to complete. I met with a friend before I started my drive back. This is always a good stopping point after a long day. The person at the desk is friendly even though it is late at night. The room is clean. The TV works well with many channels. I get a good night's rest and can complete my drive back. Thank you Knights Inn in Martinsburg, WV.

Stay was ok. Beds were very squeaky so every move was heard and sleep was highly disrupted. Bathroom was out of shampoo conditioner and body wash and corners of the room were dirty as well as the floors didn’t seem to have been mopped. My feet ended up dirty fresh out of the shower.

Bathroom was horrible

There were roaches crawling on the walls, dead roaches and dirt all over the bed, disgusting place. One of the worst I’ve ever stayed at and that is saying a lot. I have photos of all of it.

When I pulled back the covers, they were dead bugs and debris in the bed. When I complain to the office, I was told that I was giving the choice of not renting or renting the room. My girlfriend refused to sleep in the bed and stayed up all night smoking cigarettes in her car. The place is not clean at all. I am staying at the Hilton now and paid $140. I paid $98 to stay at the Knight's Inn. I felt like I was taken advantage of.

The staff told us that the air conditioner was barely leaking on the floor and for us to not turn it down too low under 60. We never took the air conditioner below 69 and every day five or six times a day i had to clean the water up off the floor from the puddles that was in front of it. This morning I woke up and our entire room was flooded with two inches of water destroying several of my boxes and my personal items. I explained to the front desk what happened and they told us to either pay $80 or get out for the next day instead of trying to accommodate me or fix the situation at all. During cleaning up the water I pull the refrigerator and the electrical surge protector is laying in a puddle of water on the floor connected to another surge protector as well as several cords plugged in. Management sent an older lady to put blocks under the front of it. She took off the facing and the entire unit is nothing but black mold. The staff was horrible the management is horrible I have roaches in my belongings now because there was ROACHES EVERYWHERE. It's a horrible place to stay I would never recommend this to my dog. The better Business Bureau is definitely getting a complaint from me as well as three or four other guests about this place. They are called slumlords. STOP STEALING PEOPLES MONEY.

I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.

The first room had bugs we were moved no questions asked the staff was friendly enough but unfortunately a motel needs more than just friendly staff. The beds were not sized right so the bed base stuck out way too far getting out of bed and hitting your leg on the metal frame not fun. The bathroom door didn't stay shut and you couldn't lock it. The fridge didn't keep things cold and it smelled rotten it hadn't been cleaned. At night you could smell pot so one of the other guests were definitely smoking weed and these rooms are non smoking rooms so having a headache and stomach ache from the smell every night I'd say no thanks

Bed was a little hard but was a new bed room was clean pet approved.

Sink pop up didnt work

We were in the end unit... the hot water did not get hot, only warm... not what we like in a bathtub. The Wifi hardly reached the room and would not allow us to stream.

Not enough room.

Comfortable and clean for the money.

The heating unit didn't get hot in that room water coming from the floor in the bathroom tile

Stay was ok. Beds were very squeaky so every move was heard and sleep was highly disrupted. Bathroom was out of shampoo conditioner and body wash and corners of the room were dirty as well as the floors didn’t seem to have been mopped. My feet ended up dirty fresh out of the shower.

Floor was fithy and was not cleaned even after requested. Mirror light in bathroom was dimly lit. Requested it be repaired. They put a reading lamp in bathroom and did not fix the light. Room service sloppily covered the bed. It was not remade.

Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.

The first room had bugs we were moved no questions asked the staff was friendly enough but unfortunately a motel needs more than just friendly staff. The beds were not sized right so the bed base stuck out way too far getting out of bed and hitting your leg on the metal frame not fun. The bathroom door didn't stay shut and you couldn't lock it. The fridge didn't keep things cold and it smelled rotten it hadn't been cleaned. At night you could smell pot so one of the other guests were definitely smoking weed and these rooms are non smoking rooms so having a headache and stomach ache from the smell every night I'd say no thanks

Had to pay a deposit which wasn’t posted on the website also had to pay $20 just to check in early for a room that was already clean

The staff was helpful and friendly.

Had an issue with the booking and didnt realize The app had booked me for The week before I actually needed the trip to be. Did not realize the issue and trying to talk to Hotels.com and also the management of the property, they refuse to accommodate or refund the mistake, therefore i wound up going through my bank to refund it. I know this place was not busy to begin with from the last time I was there, so there’s no reason why they couldn’t change the booking being that the hotel wouldn’t have lost any profit, Although the last time I stayed there, it was not an Impressive booking in general. The room was not exactly the cleanest and they were in the middle of “”remodeling”. This is a no-go for me. I go ti wv often, but refuse to book this place again.

The attitude of the person that checked me in

Desk person was super nice and helpful for our late night check in. Minimal charge for having a pet and room is decent for the price. No kitchenette and could’ve been a little cleaner, but for $67, it was good.

I took a long drive to my destination. I completed what I needed to complete. I met with a friend before I started my drive back. This is always a good stopping point after a long day. The person at the desk is friendly even though it is late at night. The room is clean. The TV works well with many channels. I get a good night's rest and can complete my drive back. Thank you Knights Inn in Martinsburg, WV.

Front lady was awesome n super nice

Floor was fithy and was not cleaned even after requested. Mirror light in bathroom was dimly lit. Requested it be repaired. They put a reading lamp in bathroom and did not fix the light. Room service sloppily covered the bed. It was not remade.

Dislocation is my halfway point whenever I leave North Carolina and head toward southern New York. The people at the front desk do a nice job checking me in and getting me a comfortable room. Can't say enough about them keep up the good work

The staff told us that the air conditioner was barely leaking on the floor and for us to not turn it down too low under 60. We never took the air conditioner below 69 and every day five or six times a day i had to clean the water up off the floor from the puddles that was in front of it. This morning I woke up and our entire room was flooded with two inches of water destroying several of my boxes and my personal items. I explained to the front desk what happened and they told us to either pay $80 or get out for the next day instead of trying to accommodate me or fix the situation at all. During cleaning up the water I pull the refrigerator and the electrical surge protector is laying in a puddle of water on the floor connected to another surge protector as well as several cords plugged in. Management sent an older lady to put blocks under the front of it. She took off the facing and the entire unit is nothing but black mold. The staff was horrible the management is horrible I have roaches in my belongings now because there was ROACHES EVERYWHERE. It's a horrible place to stay I would never recommend this to my dog. The better Business Bureau is definitely getting a complaint from me as well as three or four other guests about this place. They are called slumlords. STOP STEALING PEOPLES MONEY.

Quiet property

People outside, yelling and clearly using. Room was disgusting and you could smell the cigarette smoke before opening the room. We left right away. Very disappointed that Expedia would allow this motel to advertise when they’re using misleading photos and there’s no way others left positive reviews.

The property is pretty run down. It appeared to me that some people actually live there. I traveled alone so it was ok for me, but there is no way my wife would stay there.

Ladies, DO NOT STAY AT THIS HOTEL ALONE. The room needed cleaning. Most of the others staying at this property appear to have obvious drug problems. Even tho I locked door and placed items infront of door still feel unsafe. If they are going to use this propety as a drug hotel the least they could do is put the expedia or other online reserving guests in a specific part of the hotel and the crackheads in a seperate part of the hotel esp given the seperate building designs. This is prob the worst hotel ive ever stayed at and ive stayed at plenty of low end budget hotels. Would def have left if the room was refundable. No wonder all the room choices were non refundable. Expedia should end their contract with this location before someone is hurt or worse. Will never stay here again.

Place felt like we were walking into a prison, and the area was very downtrodden. We felt very unsafe staying here, for a multitude of reasons.

Cleanliness was good , very peaceful stay.

Very clean and quiet

Had roaches in the room.. lamps falling off the wall.. narcotics dealing and yelling going on all hours of the night

Dislocation is my halfway point whenever I leave North Carolina and head toward southern New York. The people at the front desk do a nice job checking me in and getting me a comfortable room. Can't say enough about them keep up the good work

Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.