Is parking available at the property?

Free self parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary breakfast is served daily, providing guests with a convenient dining option to start their day.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas, including the registration desk. Accessible rooms are available, ensuring comfort for all guests.

What is the location of the property in relation to key landmarks?

The hotel is situated in the heart of Cambridge, just a 5-minute drive from Cineplex Cinemas Cambridge and Cambridge Ice Centre. It is approximately 11.3 miles from African Lion Safari and 14.6 miles from the University of Waterloo.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests, along with a hot tub. The pool is heated and offers a relaxing environment for leisure.

What are the policies for guests staying with children?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CAD 15.00 per night, subject to availability. Advance request is recommended.

Best Western Plus Cambridge Hotel

Average nightly price at Best Western Plus Cambridge Hotel by month, last 12 months (USD)
Month	Average price
January	$100
February	$108
March	$112
April	$112
May	$112
June	$111
July	$110
August	$148
September	$117
October	$101
November	$99
December	$98

What guests think

At Best Western Plus Cambridge Hotel, travellers often praise the friendly, accommodating staff, 401 access, and family-friendly pool and hot tub, while also noting dated rooms, maintenance shortcomings, and occasional issues with elevators, hot-water supply, and noise.

Cleanliness feedback varies, with some spotless stays but repeated reports of musty odours, worn or moldy bathrooms, and a few bedbug incidents. Breakfast is generally appreciated for variety and the 24/7 lobby coffee machine, though several guests find items repetitive, cold, or seating limited at busy times. Value for money feels uneven to some given mixed condition and maintenance needs. Expect a family-oriented stay in an older property with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are popular and open late, supporting family stays. Recurrent complaints cite slow or faulty elevators and occasional water or hot-water outages.

Related guest reviews

6

Robert

Jun 1, 2025

·

Stayed 1 night

There was no water in the morning bathrooms, showers and coffee. While the hotel had no control over that (water main break) the staff was aware of it and as far as I know never made an announcement to us. We had to find out for ourselves. I think they should offer a free night for us who had to leave earlier than planned because of the conditions.

10

Nicole

Aug 19, 2025

·

Stayed 1 night

We had a wonderful stay at this hotel. It started with great staff at check-in. Mavis and JoAnne were efficient, pleasant and just fun. They really made us feel welcome. The rooms were good-sized, beds comfortable and everything was clean. The pool was great - warm water, clean (despite the heavy use) and always had a good supply of towels. The hot tub was perfect. Aside from great staff, pool and clean rooms, the hotel excelled at the small things that make for a great stay - keurigs in the room, coffee available in the lobby at all times and a solid breakfast. It's amazing how much good coffee (both in room and in lobby) contribute to a comfortable stay. Just great.

8

Mary

Aug 26, 2025

·

Stayed 2 nights

Nice hotel, great staff, very helpful. Breakfast was great. Room is outdated and needs to be updated but hotel itself was good. AWESOME POOL AND HOTTUB!

6

carrie

Sep 13, 2025

·

Stayed 1 night

There was no hot water to shower until the morning in all 3 rooms we had

10

Christine

Sep 30, 2025

·

Stayed 1 night

Wonderful pool and hot tub, excellent breakfast, very friendly staff, well designed Queen suite with openable windows. Lovely hotel.

8

Jeffrey

Aug 10, 2025

·

Stayed 1 night

Coffee was great! I chose this place for the free breakfast. The pool and hot tub were a plus. The elevator was dead slow some times and we took the stairs down from the 7th floor The bathroom needed more lighting, the toilet kept running. Over $200 is a lot for a room like that but that seems to be the cost of travel.

8

Suzanne

Nov 2, 2025

·

Stayed 8 nights

The Breakfast was standard hotel however it was basically the same thing everyday. The pool and hot tub were awesome, they were open til 11 pm. Which meant people traveling without children could enjoy a peaceful and relaxing evening. Overall nice place to stay close to the highway and every store and restaurant imaginable.

6

Scott

Sep 14, 2025

·

Stayed 1 night

We checked in quite late; well past 5 pm. Got payment and deposit done quickly, but had to wait 15 minutes to get to room because elevator systems were done (1 Stuck on GL; doors wouldn't open) but the single working elevator took several minutes to test. This whole event just adding plenty more length to two guys who just wanted to sleep. I didn't dare use elevator to smoke outsise; so at least that was a gain. Clerk at checkin very apologetic and did everything she could.

6

Stephanie

Jun 8, 2025

·

Stayed 1 night

The hotel is old but some updates have been done. The elevators were unreliable. 24/7 coffee and water in the lobby were nice, our room was clean, and parking was free.

10

Gary

Sep 9, 2025

·

Stayed 1 night

Lovely stay, hot tub, pool

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reports are inconsistent: many guests found rooms clean, while others noted musty odours, stained or moldy bathrooms, and several bedbug incidents.

Related guest reviews

8

Debbie

Nov 2, 2025

·

Stayed 2 nights

The bathroom had mold in it and the shower head was dirty.

4

Lynn

Oct 13, 2024

·

Stayed 2 nights

We liked nothing about the property, unless you like peeling wallpaper, tiles falling of the bathroom wall, black mold around the tub, ancient analog heat and air controls, and a steel bar sticking out from the bed that cut my leg.

2

Jennifer

Jul 29, 2025

·

Stayed 2 nights

The staff was excellent, very helpful and accommodating food was great, but it’s too repetitive especially someone staying for a few days or even longer. I would have recommended this hotel but, I GOT BEDBUGS FROM THIS LOCATION IN CAMBRIDGE!!!

2

octavia

Apr 28, 2025

·

Stayed 1 night

We had to cut our stay short after my husband found bed bugs in his bed. We got up at 5 am and found he was bitten in his head arms and back. Worst experievd we have ever had.

10

Samantha

Sep 13, 2025

·

Stayed 1 night

the room was very clean, and the staff were incredibly accommodating, helpful and welcoming. it was a pleasure!

2

Tyler

Jun 23, 2024

·

Stayed 3 nights

Had a room booked here. There was a strong chemical smell that could not be removed, even with airing out the room for a while. Our bathtub also had mould in it. Safe to say, we checked out almost immediately and booked a different hotel nearby. This is the first time I have ever had to do that. The staff was excellent and helpful, but the property itself leaves much to be desired. Would not return.

8

Tommy

Sep 12, 2025

·

Stayed 1 night

Clean room friendly staff

10

Kyle

Jul 22, 2025

·

Stayed 1 night

Friendly staff. Room was clean.

2

Sean

Jan 13, 2024

·

Stayed 1 night

A bed bug crawled across my pillow within 10 minutes of checking, room 403.

4

Andrea

Sep 19, 2025

·

Stayed 1 night

Property is in desperate need of repair. Major damage and water damage to the ceiling. Mold smell and damp room. Bathroom mildew silverfish very outdated poor functioning toilet

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are functional but dated, with recurring issues such as noisy HVAC, worn bathrooms and fixtures, weak water pressure, limited bedside outlets, and occasional noise from halls or outside.

Related guest reviews

4

Vincent

Jan 11, 2026

·

Stayed 1 night

Wallpaper in room was peeling Bathroom fan made too much noise Room has no soundproofing - we could hear chairs scraping in the room above and the elevator / stairwell doors opening and closing were heard loudly in our room

8

Stephan

Nov 18, 2025

·

Stayed 1 night

Clean room, this hotel is long overdue for a renovation.... things are a bit old and dated. Check in was fast and easy, front desk person was super friendly and efficient.

6

ROSALINE

Sep 16, 2025

·

Stayed 1 night

Old, uncomfortable beds. Unfunctional shower head. Breakfast is literally in the lobby. Waited long for buffet breakfast refills. Downstairs washroom was very dirty. Slow elevators and noisy. Only reason we stayed there is because there was no room in others hotels near by.

6

Stephan

Sep 23, 2025

·

Stayed 1 night

Bathroom is overdue for renovation

6

Dean

Aug 31, 2025

·

Stayed 1 night

Rooms are outdated, the A/C unit is very loud. The fridge doesn't have a freezer, I am someone who works out out town and was unable to freeze my cooler ice pavks for my next days lunch. The TV lost its signal from 11pm to 6am. Could not watch TV during that time.

6

Rick

Sep 15, 2024

·

Stayed 3 nights

Bathtub very dirty, bathroom very dark. Smell coming out of the air unit when turned on. . Shower taps not secured to wall.

4

Miguel

Jun 4, 2025

·

Stayed 1 night

There was no water pressure in the shower and no hot water in the shower. Sink had very little pressure and little hot water.

6

Hailey

Dec 14, 2025

·

Stayed 1 night

The rooms are very outdated. Beds are really uncomfortable - the sheets and pillow cases are starchy and crunchy to sleep on. Everything is just old. Elevators are super slow. There are no plugs by the bedside for your phone. Not very pleased really. For what I paid I am sort of confused what the “plus” stands for in the name of the hotel.

6

Rick

Oct 19, 2025

·

Stayed 1 night

Old and outdated

6

Janice

Jun 5, 2024

·

Stayed 1 night

This is an old hotel that has kind staff. The lobby area has been made nice. It is located right off the highway in a high car traffic area, right by the mall and many big box stores. It is not really a pedestrian area. Some of the tilework in the washroom was chipped and browning. Free parking. The sheets were cotton but the bedspread was polyester. We had a first floor room, which had an additional door to the parking lot, like a motel. Which was convenient but it also meant that we could hear car noise and car doors closing late at night. Also being on the first floor we could hear chatter in the lobby. I'd recommend asking for a higher floor if you want quiet. The pool and whirlpool were in good shape and get lots of light. It's a bigger pool than most. There are single stall washrooms in the pool, no change rooms. Towels provided. The free breakfast was satisfactory. Real drip coffee, a latte machine, some warm food: wrinkly sausages, box egg scramble, hashbrown circles - which would have been better earlier in the morning. Cereal, toast, muffins, waffles that could be reheated in the toaster, little yogurts, juice. Yeah pretty wide selection for included breakfast. It's just a 15 minute drive on the highway to Kitchener so we stayed here. It was a good choice for taking children to swim.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a strong point, with friendly, helpful staff, quick check-ins, and responsive problem-solving. A few guests reported check-in mix-ups or unclear housekeeping schedules.

Related guest reviews

10

Sally

Oct 25, 2025

·

Stayed 2 nights

Very comfortable stay staff helpful and friendly. Lovely having a pool and jacuzzi available. Breakfast options good.

10

Vincent

Nov 30, 2023

·

Stayed 1 night

Very nice clean rooms..front desk staff excellent..breakfast buffet very good...this hotel is doing things right..

2

Russ

Jul 14, 2024

·

Stayed 1 night

I had a reservation booked through Expedia. When I arrived after midnight with my children after hours of driving, I was told there were no rooms and they didn’t know I was coming. Very frustrating. They did refund the room 5 to 7 days later, but that didn’t make up for the inconvenience of having to find a hotel at 1 o’clock in the morning with my children.

10

julie

Sep 21, 2025

·

Stayed 1 night

Great Customer Service!

6

Vicki

Jan 7, 2024

·

Stayed 2 nights

Check in was great. Except we were not told of any housekeeping procedures. Apparently if you want clean towels you put your dirty towels in the hallway. We left mid morning not knowing this rule. We came back from our event to wet towels. They did bring us clean towels after I called to the front desk. I don’t disagree with this idea but patrons should be told at check in as well as there should be signage in the room to let people know. I was told this was from Covid procedures. We have stayed in at least 7 hotels since Covid and have never encountered this rule. Very disappointing. We will not stay here again

10

Patrick

Nov 7, 2025

·

Stayed 1 night

The best, most friendly check in I've experienced in months. Smiling, friendly...able to acknowledge my presence while she checked in other guests and handled a phone call. When you're tired from a lot of travelling...little things can make a big difference.

10

Gerald

Oct 14, 2025

·

Stayed 1 night

Excellent Staff !!

8

Matthew

Apr 13, 2025

·

Stayed 2 nights

At check-in we were not given any information about the pool facilities or housekeeping. Housekeeping did not come during our multiple night stay and there was no indication that it was not daily service. We used room items and placed used towels into the bathtub as is customary but housekeeping never came to replenish anything, and we didn't know any different. There were no cards or signs in the room explaining this and we were not advised at check-in.

8

Raheel

Jun 16, 2025

·

Stayed 1 night

Front desk staff was not friendly and was very adamant when we asked for 5-10 mins late checkout, she told us that no you have to check out at 11. Very rude to not allow customers some flexibility

4

Ludmila

Aug 4, 2025

·

Stayed 2 nights

Hello Horrible experience at check in. We got our keys room and when we went to the room we couldn't come in. The keys weren't working. We went back to the reception and got new keys. We went back to the room the keys were working however the room had a guest. Very uncomfortable experience. We went back to the reception and they realized they assigned us to a wrong room. 😕😕

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient just off Highway 401, close to shopping, restaurants, and area attractions. Some mention traffic noise and that the area suits drivers more than walkers.

Related guest reviews

8

Caroline

Aug 20, 2025

·

Stayed 1 night

This hotel is in a good location . The kids enjoyed the pool. The hotel is in need of updating, though. The A/C unit in the room we had was very loud and ran continuously. Black out drapes were appreciated. Breakfast was good and staff was great.

10

Isabelle

Jul 26, 2025

·

Stayed 6 nights

Quiet, people nice, close to everything, an hour to Toronto and Niagara.

10

DAVE

May 9, 2025

·

Stayed 1 night

The hotel was clean and quiet. The breakfast was better than most for similar price. I appreciated being able to walk for some shopping and restaurants.

8

Jenna

Aug 27, 2025

·

Stayed 2 nights

Great spot for families; breakfast buffet in the lobby with lots of options, coffee/latte machine that you can access any time of day, pool is a good size and beds were comfortable. Close to restaurants and shopping and less than a 25 minute drive to the African Lion Safari.

10

Stephanie

Aug 31, 2025

·

Stayed 1 night

convenient location and good restaurants in the area.

8

Keith

Jun 16, 2025

·

Stayed 5 nights

Location was perfect. We used to live here in Cambridge so I know it well. Carpet in room is a bit dated. Would come again.

8

Chander

Jul 25, 2025

·

Stayed 1 night

Convenient location

10

Ka

Aug 1, 2025

·

Stayed 1 night

Great Breakfast. They helped me book two rooms with connections for my families. They remembered my request for a roll away bed. Everything is comfortable and just perfect enough for our family. It's very convenient to get go on the highway.

6

Janice

Jun 5, 2024

·

Stayed 1 night

This is an old hotel that has kind staff. The lobby area has been made nice. It is located right off the highway in a high car traffic area, right by the mall and many big box stores. It is not really a pedestrian area. Some of the tilework in the washroom was chipped and browning. Free parking. The sheets were cotton but the bedspread was polyester. We had a first floor room, which had an additional door to the parking lot, like a motel. Which was convenient but it also meant that we could hear car noise and car doors closing late at night. Also being on the first floor we could hear chatter in the lobby. I'd recommend asking for a higher floor if you want quiet. The pool and whirlpool were in good shape and get lots of light. It's a bigger pool than most. There are single stall washrooms in the pool, no change rooms. Towels provided. The free breakfast was satisfactory. Real drip coffee, a latte machine, some warm food: wrinkly sausages, box egg scramble, hashbrown circles - which would have been better earlier in the morning. Cereal, toast, muffins, waffles that could be reheated in the toaster, little yogurts, juice. Yeah pretty wide selection for included breakfast. It's just a 15 minute drive on the highway to Kitchener so we stayed here. It was a good choice for taking children to swim.

10

Johanna

Sep 3, 2025

·

Stayed 1 night

It was easy to get to it off the 401

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely liked for its selection and the 24/7 lobby coffee machine. Some reviews mention repetitive menus, cold items, and limited seating during busy times.

Related guest reviews

10

John

Sep 10, 2025

·

Stayed 1 night

Upon check-in the staff were so greeting and friendly, their cheerful demeanor just told me that we were like family. The pool was area clean and perfect temperature. Room was very clean and comfortable. The breakfast buffet had everything for every taste. Highly appreciated and recommend this hotel.

10

Nicole

Aug 19, 2025

·

Stayed 1 night

We had a wonderful stay at this hotel. It started with great staff at check-in. Mavis and JoAnne were efficient, pleasant and just fun. They really made us feel welcome. The rooms were good-sized, beds comfortable and everything was clean. The pool was great - warm water, clean (despite the heavy use) and always had a good supply of towels. The hot tub was perfect. Aside from great staff, pool and clean rooms, the hotel excelled at the small things that make for a great stay - keurigs in the room, coffee available in the lobby at all times and a solid breakfast. It's amazing how much good coffee (both in room and in lobby) contribute to a comfortable stay. Just great.

6

Chigozie

Sep 12, 2025

·

Stayed 3 nights

I’ve stayed at this hotel twice. The staff are consistently helpful and responsive, and I really appreciated having an all-day coffee machine. However, the property itself feels dated. On both visits my shower wasn’t working properly and needed repair. The breakfast is very basic, with limited options and served on disposable plates and cutlery. Housekeeping must be requested in advance, and if you miss the schedule, your room won’t be cleaned until the next day. Summary: Excellent staff and coffee service, but the aging facilities, limited breakfast, and inconvenient housekeeping make for a less-than-ideal stay.

10

Patricia

Aug 16, 2025

·

Stayed 2 nights

Check in was quick and easy and friendly staff. Room clean, quiet and comfortable. Breakfast was plentiful and area clean.

10

John

Nov 4, 2025

·

Stayed 1 night

the room was spotless,courteous waitress,lots of food for breakfast.

8

Nadine

Jun 30, 2024

·

Stayed 2 nights

The staff is very friendly and nice. Property is clean and quite, the AC is very loud, our room was clean with block our curtains which was great. Breakfast is ok, I dont like that it's the same thing the 2 days we had breakfast on site. If one is staying for many days it's not nice to eat the same meal very morning.

10

Rebecca

Dec 30, 2025

·

Stayed 1 night

The food was hot with a good variety. We stay at this Cambridge location a few times a year. It’s a family tradition particularly at Christmas. Good memories being made again! Thanks

4

David

Oct 4, 2025

·

Stayed 1 night

The staff was friendly and helpful. I was very disappointed with the condition of the room. I was informed that all the rooms in the property are to be completely renovated starting shortly. The full breakfast was acceptable, however, there was not enough seating for everyone.

8

Lilibeth

Apr 20, 2025

·

Stayed 1 night

Clean property and has a good breakfast with great coffee machine in the lobby for free

8

Michelle

Jan 21, 2024

·

Stayed 1 night

Front desk clerks were super friendly and welcoming. Rooms were clean. Location is great. Only downfall was the breakfast. While i appreciate that it was included in the rate, all of the hot food was cold... like chilled, even though it was in "warmers"

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $93	3 $116	4 $116	5 $117	6	7 $171
8 $104	9 $116	10 $116	11 $123	12 $116	13 $177	14 $155
15 $97	16 $99	17 $116	18 $112	19 $110	20 $152	21 $151
22 $101	23 $104	24 $104	25 $104	26 $104	27 $133	28 $139
29 $101	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
		1 $104	2 $104	3 $123	4 $167	5 $220
6 $104	7 $101	8 $104	9 $104	10 $131	11 $142	12 $142
13 $98	14 $98	15 $104	16 $103	17 $104	18 $116	19 $116
20 $100	21 $103	22 $104	23 $104	24 $104	25 $116	26 $122
27 $142	28 $142	29 $146	30 $110	31 $122

Best Western Plus Cambridge Hotel

Prices for Best Western Plus Cambridge Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Refrigerator

Suite, 1 Queen Bed, Refrigerator

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Guest reviews of Best Western Plus Cambridge Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Cambridge Hotel

Considering this hotel for your Cambridge trip?

Prices for upcoming dates