Hotel Astory Plzeň

Lovation good. Cleanliness acceptable but not good

The young ladies at the front desk were amazing an very helpful for us! Especially the lady at night! She even helped us find a laundry mat across the street!!!!! Spoke great English too!

Perfect stay

Good localisation close to PILZENER BEER FACTORY

Very disappointing. Room was large and spacious, but we quickly realised that the bathroom was very dirty (body fluids, hair, etc) and the shower head and taps were covered in limescale. The mini-fridge was brown with mould in the back and the edges of the carpets were covered in dust and dirt, as were the tables. There was a large dark dirty mark on the carpet, as well as some smaller ones. We cleaned the room and bathroom as best we could. We had travelled 7 hours and just wanted a meal and a shower! The towels smelled strongly of cigarette smoke, as did one of the pillows. As we left the hotel to find food we told the lady at reception. She shrugged and told us we should have told her and she would have moved us. To be fair, she had not been helpful when we had enquired about parking and only when we had specifically asked about the space outside the hotel, marked for the hotel, did she confirm that we could park there if we paid the outrageous cost of €9 (parking on the road, unsecured). We gave 2 stars for service as the young gentleman on reception this morning apologised profusely when we told him of our issues. Although the location of the hotel is not great, it is only a 20 min walk from the main square, where a variety of restaurants offer great food at excellent prices.