Name: SureStay Plus Hotel by Best Western Drumheller
Address: 600-680 2 St Se, Drumheller, Alberta, CA
Price range: US$144–US$283 per night
Rating: 8.08

What guests think

At SureStay Plus Hotel by Best Western Drumheller, travellers repeatedly praise the friendly, accommodating staff, convenient location near restaurants and attractions, and family-friendly pool with waterslide, while noting dated facilities, inconsistent cleanliness and maintenance, and overcrowded, often understocked breakfast service.

Guests like the spacious family suites with multiple beds and kitchenettes, comfortable bedding, and easy ground-floor parking access, though several report small bathrooms, musty odors, noise in some areas, and occasional A/C or plumbing problems. Check-in can be delayed and housekeeping during multi-night stays is inconsistent, and several reviewers felt the price was high for the condition. Overall, expect a simple, convenient base that suits families, with trade-offs in age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The pool with waterslide and hot tub is a major draw for families. Several reviews note it can be crowded, cold or dirty, with occasional closures and towel shortages; parking and exterior room access are convenient.

Related guest reviews

8

Lena

1 Oct 2025

·

Stayed 2 nights

Sand in the hot tub. Steps up to water slide was dirty. Otherwise all was good

10

Brian

28 Apr 2025

·

Stayed 1 night

Good breakfast choices. Convenient parking beside room.

10

Kenneth

29 Aug 2025

·

Stayed 1 night

Stayed as a family of 4. Many rooms have a door to outside which is nice. We upgraded to get the slightly bigger room with a couch and two queens, room had lots of space. Pool is great with a hot tub and waterslide and views of surrounding hills. Breakfast quality was excellent. Gym is tiny with minimal equipment but was good enough to get a light workout in. Overall had a good stay and would stay there again

4

Genis

7 Apr 2025

·

Stayed 1 night

The hot tub being closed was the biggest disappointment. We went out are way to get swim wear, to come back to find out that the hot tub was not working, and that was the only reason why I booked the hotel cause it had a hot tub.

8

Aimée

4 Apr 2025

·

Stayed 1 night

Travelling with kids and a dog. Room was on the main floor with an exterior door so I could park right in front of our room. Breakfast had lots of choices. Only thing missing was hot chocolate, but the coffee was good and lots of tea options and fruit juices. The kids complained that the pool water was really cold and that wouldn’t have been as big of an issue if they could have warmed up in the hot tub, but the hot tub wasn’t working properly and the water was not very warm either.

10

Rob

10 Oct 2025

·

Stayed 1 night

We liked the pool and hot tub. The breakfast included in the price was great!

10

Danielle

9 Sept 2025

·

Stayed 2 nights

Clean, clean pool area. Good place to stay with kiddos. Friendly staff

10

Sandra

21 Sept 2025

·

Stayed 1 night

Great staff pool and waterslides great. Room with microwave and fridge always a plus

10

Shirley

5 Sept 2025

·

Stayed 1 night

Great location! Kids loved the pool

4

Joseph

18 May 2025

·

Stayed 1 night

The staff were great. The property was rough. Especially for the price. Our room was in poor quality. It was dirty. We could hear everything coming from the hallway and outside. Limited receptacles for charging. Horrible toiletries. Pool was broken and unusable. Breakfast was below average. Staff could not keep up with how busy it was a breakfast.

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Cleanliness

Feedback is mixed: many guests found rooms clean, but several reported musty odors, stained or unclean items, pests, and dirty or murky pool areas.

Related guest reviews

2

Ashley

22 Jul 2025

·

Stayed 2 nights

While the staff are incredibly friendly and caring, this hotel is really a motel that needs a deep clean and repair to its humidifier. It is damp and musty everywhere. The pool is dirty. You feel the sediment under your feet. The water is cloudy. Carpets hold humidity and odor. The room, aside from a newer couch and bar stools, felt old and dirty. It was absolutely overpriced for the quality. We were so uncomfortable that we left after one night of a two night stay. It was obviously a popular place for families as it was packed with many. It just was definitely not what we were expecting. However, there isn’t much to choose from in Drumheller for accommodations.

4

Jonathan

15 Aug 2025

·

Stayed 1 night

Pubic hair in bed, needed to ask for new sheets and put them on ourself

2

Suzanne

19 Aug 2024

·

Stayed 2 nights

Room was not cleaned when we checked in and little was done to fix it. Not vacuumed, no toiletries (no soap even), toothpaste on the mirror, dirty towels, bathroom door handle was broken and door was wedged so tight, hard to open and close, was also super loud. Main door didn’t close automatically (safety issue?), only scraps left at breakfast each day, 8 am and 9 am (breakfast ran from 7-10), pool water extremely murky and the floor was dirty. Was extremely dissatisfied for a room that cost $230 a night.

2

Oliana

24 Oct 2025

·

Stayed 2 nights

There were bugs on the floor, towels were stained and you could see what looked like a plug in the hot tub. Pool area was dirty also.

10

Melissa

10 Oct 2025

·

Stayed 1 night

The night clerk who checked us in was so sweet, and friendly. Room was clean, spacious, very quiet. A bit dated, but would definitely stay here again.

8

darryl

26 Sept 2025

·

Stayed 1 night

Nice place to stay. Very clean, convenient, and quiet. Staff were amazing.

4

Colleen

26 Aug 2024

·

Stayed 1 night

Location was good. But the overall property could use some updating and needs some maintenance improvements. Our room as very musty smelling when we arrived. We were able to open the window to air it out as the air conditioning unit was the main cause of the smell. The carpets throughout the room and hotel could use a replacement, as they too had a musty smell to them.

10

Alan

26 Sept 2025

·

Stayed 1 night

Very clean room Excellent bed

4

Derek

9 Nov 2025

·

Stayed 2 nights

Large mouse, possibly rat in hotel room. Room was not very clean and had open drinks left in cupboard. Was given a different room but no other compensation. No where to sit with family in breakfast area.

4

Cody

22 Oct 2025

·

Stayed 2 nights

Dirty room, price/quality was silly

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Rooms

Spacious family suites with multiple beds and kitchenettes and generally comfortable bedding are appreciated. However, rooms are dated, some bathrooms are small, A/C can be weak, and noise affects certain locations.

Related guest reviews

10

Tara

26 Dec 2025

·

Stayed 2 nights

We had a 2 bedroom suite. It was a nice size, had two bathrooms, comfortable beds and the floor it was on was very quiet despite the hotel being quite busy.

6

Annika

27 Sept 2025

·

Stayed 1 night

Room smelled smoked in. Furniture outdated

4

Robert

29 Jul 2025

·

Stayed 1 night

The bed and the pillows were pretty bad. Woke up quite sore and unrested. Carpet had large stains. Bathroom had lots of cracking in the ceiling with mold/staining present. Definitely taking advantage of location and tourism. Not worth the $260 plus fees and taxes. But these are the options when staying in Drumheller.

10

Allisyn

31 Oct 2025

·

Stayed 1 night

Staff were very polite and positive.The room with three double beds was awesome.

6

Nadine

4 Sept 2025

·

Stayed 2 nights

We liked the location - fast food and groceries within a minute walk, and downtown Drumheller about 10 minute walk. The hotel itself was clean and pool was nice size for the kids. Breakfast was standard with hot options (eggs, bacon, hash browns) and the usual cereals, toast and pancakes. We didn't interact with staff much, but pleasant enough. Only complaint was room size for the price we paid. Was very disappointed that for a double queen we had no room to put luggage anywhere. We were constantly tripping over our things (one suitcase for the adults and 2 small ones for each kid). Two people couldn't pass by each other when walking around. I really feel like we were price gouged. Throughout the rest of our road trip we stayed at hotels within the same company and my kids could do cartwheels in the rooms (also double queen, half the price ... and on a long weekend). Also disappointed that since we booked through Expedia the front desk couldn't change anything for us when I asked. I won't book through Expedia again - I thought it would give me the best deal but front staff said otherwise had I booked through them. In saying that, the price gouge may have been because of third party booking?

6

George

28 Aug 2025

·

Stayed 1 night

Property exterior is fine. Guest room was very dark and dated. Room was quite clean and A/C was effective but noisey.

10

Jodi

9 Jan 2026

·

Stayed 3 nights

Suite was great with 2 bedrooms and kitchen / living room 2 bathrooms. Pool was lots of fun and breakfast was impressive.

10

Jeffrey

2 Sept 2025

·

Stayed 1 night

Room was much bigger than expected.

8

Lorraine

31 Aug 2025

·

Stayed 1 night

The pool was nice but busy- the room could be cooler- had the a/c cranked and it didn’t put out that well

8

Penny

17 Oct 2025

·

Stayed 1 night

This was a nice area, the room was clean. Pool was nice. The bathroom in our room was quite small, which was not convenient or comfortable.

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Service

Staff are widely described as friendly, helpful and often going above and beyond, but busy periods bring check-in delays, reservation/key errors and understaffing.

Related guest reviews

10

Kerri

3 Aug 2025

·

Stayed 1 night

Staff went above and beyond to ensure we had a great stay.

6

Tanna

22 Jul 2025

·

Stayed 2 nights

Our room wasnt ready at check in. They seem understaffed. No major concerns.

10

Kyle

23 Jul 2025

·

Stayed 4 nights

Very friendly staff and the general manager is amazing. Very impressed with the high level of customer service they showed us.

6

Melissa

4 Jul 2025

·

Stayed 1 night

The lady at the front desk gave our family the keys to an already occupied room and then gave another couple keys to our room.

10

Jeffery

22 Jun 2024

·

Stayed 1 night

I arrive in Drumheller the morning of the funeral I was there to attend. Unfortunately we arrived too soon for an early check in and had nowhere to shower and get ready. An employee overheard us discussing our options and arranged for us to have room for 30 minutes to get ready. Real above and beyond service and we were so appreciative.

10

Sandra

25 Nov 2024

·

Stayed 2 nights

Our stay was exceptional. The staff at this hotel are very friendly and accommodating. We were there for a hockey tournament and our players did get a bit out of hand with running in the halls, but I have to say that the person working that evening handled it in a very professional manner.

10

Steven

13 Sept 2025

·

Stayed 1 night

Excellent customer service and hotel was perfect

6

Sonja

1 Jul 2025

·

Stayed 2 nights

It was ok. Room wasnt ready at 4pm for our check-in. Only the bare minimum coffee cups offered (2 go cups for 2 people, 2 nights...) and the staff seemed confused about our keys (we returned after a day out on our second night and mentioned that our keys weren't letting us into the side door - we knew it was because our keys were no longer active, but we were told something about a deadbolt - had to go to our room, try both keys, and then return to the desk to get them reactivated.) It was clean. Lots of parking. Nice and close to food, gas, and alcohol. Not too far of a walk from downtown. Did not try the pool or gym, but they seemed popular at a glance. "Salon Selectives" body products in the bathrooms, not great for people with skin sensitivities, but it was there. Good for what we expected for a last-minute trip to Drumheller on a long weekend.

6

Heidi

27 Jul 2025

·

Stayed 2 nights

Overall our stay was just OK. We likely won't be back until things improve. The check-in was terrible, massive line up and once we finally did get our room cards, the cleaning people were still in there almost an hour after our check in time of 4pm. More staff is definitely needed in my opinion, only one person at the desk trying his best.The breakfast area was a major hazard for getting around, the tables were WAY too close to were people line up for food, my son almost tripped over a baby carrier at someone's table. Staff at breakfast were trying their best in that chaotic situation, they were kind. Please give more space for people to line up for food.. it's unsafe and someone is going to trip on someone. Our room was spacious and clean once we got settled. Pool was fun and clean.

6

bradley

27 Aug 2023

·

Stayed 1 night

Only issue i had is that i had to wait almost an extra hour after the 4pm check in time to get access to my room.

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Location

Convenient base near restaurants, shops and services, with easy access to downtown and major Drumheller attractions; several guests could walk to dining.

Related guest reviews

10

Sarah

23 May 2025

·

Stayed 2 nights

Slightly loud in the area of the city but beyond their control. Room was comfortable, mostly quiet and near restaurants and coffee shops, close drive to downtown and only about 10 min drive to museum. Overall was a good place to stay with small children.

8

Cheryl

7 Aug 2024

·

Stayed 1 night

Location is great. Parking is ok as share with the Ramada which is right beside the Sure Stay. Very reasonable price,

10

Charmaine

24 Sept 2025

·

Stayed 1 night

The staff were nice, the location is very convenient, near fast food restaurants and is walkable.

8

Lallan

7 Jul 2025

·

Stayed 1 night

Very close to amenities and the downtown area.

10

Laine

1 Sept 2025

·

Stayed 1 night

Near most of the tourist destination.

8

Wendy

9 Oct 2025

·

Stayed 1 night

The room was clean and comfortable for a one night stay. Conveniently located and a short drive to the Royal Tyrell museum and the Hoo Doos. A breakfast is included with both hot & cold selections. There is a pool but we did not use. Staff were welcoming and courteous. Complimentary parking available.

10

Alison

26 Aug 2025

·

Stayed 2 nights

easy to find, nice location and friendly staff

10

Claude

26 Jul 2025

·

Stayed 2 nights

Nice property and good location. I would stay there again if the opportunity arises.

10

Daniel

23 Jun 2025

·

Stayed 1 night

Close to shopping, dining & lounge

8

Theresa

28 Aug 2025

·

Stayed 1 night

Our stay here was easy and convenient but not walkable to any sights, you must drive. Breakfast was good with nice home fry potatoes and standard food for hotels. The hotel is on the line to being a motel. It was clean enough and staff were friendly but it is dated in decor and could use either a modern update or work on enhancing the vintage feel! It had a old home smell to it. It suited us for a one night stay on our travels! Drumheller is not a pretty town, you are there for the dinosaurs and the interesting and varied landscape which is 100% worth having a car and spending time here. Kids would love the pool and waterslides, walkable to Mcdonalds and other small plazas. Great for families. It is located at the start of the town.

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Dining

The included breakfast is valued and can be tasty with hot options (pancakes, eggs), yet recurring complaints cite crowding, limited seating, and slow replenishment or items running out.

Related guest reviews

8

Kristen

1 Aug 2024

·

Stayed 2 nights

Everything was great. Pool sooo busy with kids and was so hot in there and loud! Too bad windows couldn’t be opened. Too much chlorine. Breakfast was great but also too busy the poor staff couldn’t keep up so had to wait quite a bit for hot food. Barb was outstanding and super patient.

10

Jennifer

1 Jun 2025

·

Stayed 1 night

Very clean and friendly staff. They didn't put out tons of breakfast, which was wonderful because fresh kept coming out!

6

Carlie

13 Aug 2025

·

Stayed 2 nights

The breakfast was a bit basic. The pancake machines didn’t always work. It was very crowded. The beds were good. The pool was so busy and didn’t look the cleanest. The slide was wonderful but a little dangerous where it shoots out into the pool itself. There was a smell in the building of old stale and the cleanliness of the door area was kind of gross. The luggage carts were pretty rickety. We made the best of our stay and enjoyed ourselves but always room for improvement. Also my kids couldn’t reach the toilet paper in the bathroom.

6

Andrew

13 Aug 2025

·

Stayed 2 nights

We requested housekeeping to clean our room between 8am and 12pm-they did not, and never came to empty garbages or replace towels. The continental breakfast was out of food by 745am. There was no bottled water in rooms. Despite requests we were not given coffee or creamer after the first night.

10

Rob

10 Oct 2025

·

Stayed 1 night

We liked the pool and hot tub. The breakfast included in the price was great!

10

Neil

8 Sept 2025

·

Stayed 1 night

Nice chain hotel in good condition. Complimentary full breakfast is a nice touch!

10

Misty

18 Oct 2024

·

Stayed 2 nights

Our 3-bedroom Room was clean and comfortable. The hotel itself was also clean, and all of the staff was very accommodating. The gentleman running the breakfast buffet was amazing! He ran the buffet very well and with a smile on his face. Being a very busy long weekend, I was impressed with how well he handled it. The buffet room is incredibly hard to navigate with many people leaving very narrow walkways.

6

Yosra

16 May 2025

·

Stayed 2 nights

The breakfast provided was not enough for the number of guests. We arrived at the breakfast area around 9:30 AM, but unfortunately, all the food was already finished. When we inquired about it, we were told that no more food was available.

8

Jennifer

8 Jul 2024

·

Stayed 3 nights

We had a nice big room on the third floor that was quite quiet. Older facility. Only major complaint was the breakfast. Always super busy and while the 2 staff members were working hard, they needed more staff. One item would come at a time and would get devoured and then people would wait around for the next thing which didn’t help the congestion in the small area.

6

Katherine

25 Jul 2025

·

Stayed 1 night

The continental breakfast was disorderly, unclean, and not enough food. Need more staff taking care of the space.

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Month	Average price
January	US$130
February	US$137
March	US$146
April	US$140
May	US$149
June	US$176
July	US$223
August	US$227
September	US$161
October	US$132
November	US$125
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
1 $146	2 $144	3 $144	4 $144	5 $144	6 $283	7 $283
8 $144	9 $145	10 $145	11 $145	12 $145	13 $208	14 $208
15 $144	16 $145	17 $144	18 $144	19 $146	20 $163	21 $160
22 $144	23 $144	24 $146	25 $144	26 $146	27	28
29 $146	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
		1 $144	2 $146	3 $146	4 $206	5 $210
6 $146	7 $146	8 $144	9 $146	10 $144	11	12
13 $144	14 $146	15 $144	16 $146	17 $146	18 $159	19 $159
20 $144	21 $144	22 $144	23 $144	24 $146	25 $160	26 $159
27 $146	28 $144	29 $146	30 $146	31 $144

SureStay Plus Hotel by Best Western Drumheller

Prices for SureStay Plus Hotel by Best Western Drumheller

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Walk-In Shower;With Sofabed)

Suite, 2 Queen Beds, Kitchen (With Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, Multiple Beds, Kitchen (Separate Living Room;With Sofabed)

Suite, 1 King Bed, Jetted Tub (Separate Living Room)

Standard Room, Multiple Beds, Refrigerator & Microwave

Suite, 2 Queen Beds, Kitchenette

Guest reviews of SureStay Plus Hotel by Best Western Drumheller

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

Prices for upcoming dates