Best Western Plus Gatineau-Ottawa Downtown

I only used the room. It was very clean and the facilities were always clean. The staff was amazing. Very friendly and accommodated our needs. The location was ideal for cycling. Thank you

Very nice hotel and helpful staff!

Staff were great! Deep pool (can tread water in), clean rooms and a nice walkable area

The pictures make it look as if the whole hotel is renovated. It is just some aspects of the hotel which are. This review was tough because there are some aspects of the hotel and visit that were as expected and there are others that were not. For the high rating this hotel received we were disappointed. The bed was comfortable but the pull out couch was very old and uncomfortable so we didn’t end up using it which is challenging for a family of four. The manager on duty was nice, but the check-in was not efficient and it seemed like there wasn’t enough staff at times.

acceptable, not bad though