Hampton by Hilton Chihuahua

Elevators are a recurring problem—often out of service, very slow, or perceived as unsafe—with long waits and frequent breakdowns. Other facilities show wear, including a sometimes dirty or unheated pool, broken ice machines, and occasional limited parking.

Cleanliness is inconsistent: several guests found dirty bathrooms or rooms, worn towels, and dust in corridors, with occasional pest sightings. Others reported very clean rooms and common areas.

Rooms are often spacious and comfortable, with quiet stays and good beds in many cases. However, several guests note dated decor, noisy or faulty A/C, weak Wi‑Fi, and maintenance issues like poor lighting or broken fixtures.

Service is mixed: many guests describe friendly, helpful staff and smooth check‑in, but others encountered rude or unresponsive front desk, slow follow‑through, and repeated billing or invoicing difficulties.

Location is a strong point, close to restaurants, shopping and major roads; many found it convenient and safe. Several also mentioned quiet rooms when set away from the street.

Breakfast is included, with feedback ranging from basic or repetitive to tasty and satisfying; overall variety is limited. Some praise attentive staff, while others were disappointed by quality.