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Luna Palace

94 $US

/nuit

Moyenne pour septembre

Luna Palace - Image 1

Luna Palace - Chambre

Luna Palace - Chambre

Luna Palace - Vue de la chambre

Luna Palace - Piscine

Prix pour Luna Palace

Sélectionnez les dates pour voir les prix et les disponibilités

94 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Luna Palace, les prix par nuit s'élèvent en moyenne à 74 $US pendant le mois le moins cher (mars) et à 149 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.

Prix moyen par nuit à Luna Palace selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	89 $US
février	97 $US
mars	74 $US
avril	101 $US
mai	92 $US
juin	98 $US
juillet	125 $US
août	149 $US
septembre	94 $US
octobre	88 $US
novembre	89 $US
décembre	118 $US

Le plus cher : août (env. 149 $US)

Le moins cher : mars (env. 74 $US)

À propos de cet établissement

Vous apprécierez sans aucun doute les nombreuses infrastructures de loisirs de l'hébergement qui incluent notamment une piscine extérieure, un toboggan aquatique et un centre de fitness. Cet hôtel propose également l'accès Wi-Fi à Internet ...

Équipements

Vous apprécierez sans aucun doute les nombreuses infrastructures de loisirs de l'hébergement qui incluent notamment une piscine extérieure, un toboggan aquatique et un centre de fitness. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.

Services de l'établissement

Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

Vous profiterez de repas généreux restaurant mais l'hébergement abrite également un café. Et pour combler tous vos petits creux, cet hôtel propose également un service d'étage (horaires limités). Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'hébergement abrite un bar / salon et un bar en bord de piscine. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 11 h 30 moyennant un supplément.

Chambres

Passez un séjour comme il se doit dans une des 71 chambres climatisées de l'hébergement et profitez des nombreux équipements à votre disposition, notamment une kitchenette avec un réfrigérateur et un micro-ondes. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et une cafetière ou une bouilloire. Le service d'entretien est assuré tous les jours.

Emplacement

En choisissant Luna Palace Hotel and Suites, vous profiterez d'un séjour à Mazatlán (Zona Dorada), à moins de 15 minutes en voiture de Le Malecón de Mazatlán et Plaza Machado. Cet hôtel au bord de la plage se trouve à 0,2 km de Îles et Zones Protégées du Golfe de Californie et à 0,2 km de Playa Sábalo.

À proximité

Îles et Zones Protégées du Golfe de Californie(0.1 miles)
Playa Sábalo(0.1 miles)
Plage de Punta Camaron(1.7 miles)
Réserve écologique des Îles de Mazatlan(1.8 miles)
Musée municipal du coquillage(1.8 miles)
Bula(1.9 miles)
Parcours de golf de l'El Cid Country Club(2 miles)
Casino MonteCarlo(2.2 miles)
Casino del Rey(2.2 miles)
Centre commercial Galerías Mazatlán(2.3 miles)
Monumento a la Familia(2.4 miles)
Caverne du Diable(2.4 miles)
Le Malecón de Mazatlán(2.5 miles)
Lettres de Mazatlán(2.5 miles)
Playa Brujas(2.7 miles)
L'aéroport principal le plus proche est : Aéroport international Général Rafael Buelna (MZT)(16.4 miles)

Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Ménage

Emplacement

Avenida Camaron Sabalo S/N, El Encanto, Mazatlán, Sinaloa, Mexique

Îles et Zones Protégées du Golfe de Californie (0.1 miles)

Playa Sábalo (0.1 miles)

Plage de Punta Camaron (1.7 miles)

Réserve écologique des Îles de Mazatlan (1.8 miles)

Musée municipal du coquillage (1.8 miles)

Bula (1.9 miles)

Plus d'informations sur l'emplacement

Options de chambre

19

Suite Junior, coin cuisine, vue partielle sur l'océan

Détails de la chambre

1 Très Grand Lit Double

et

1 Canapé-Lit

ou

2 Lits Doubles

Couchages 4

Balcon

Climatisation

Wi-Fi (gratuit)

Kitchenette

12

Suite Studio Junior

Détails de la chambre

1 Très Grand Lit Double

ou

2 Lits Doubles

Couchages 4

Balcon

Climatisation

Wi-Fi (gratuit)

Kitchenette

16

Studio, coin cuisine, vue océan

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Balcon

Climatisation

Wi-Fi (gratuit)

Kitchenette

23

Suite Familiale, 1 chambre

Détails de la chambre

2 Lits Doubles

et

2 Lits Simples

Couchages 6

Balcon

Salle à manger séparée

Climatisation

Wi-Fi (gratuit)

Kitchenette

18

Junior Suite, Kitchenette, No View

Détails de la chambre

1 Très Grand Lit Double

et

1 Canapé-Lit

ou

2 Lits Doubles

Couchages 4

Balcon

Climatisation

Wi-Fi (gratuit)

Kitchenette

19

Suite Junior, coin cuisine, vue jardin

Détails de la chambre

2 Lits Doubles

ou

1 Très Grand Lit Double

et

1 Canapé-Lit

Couchages 4

Balcon

Climatisation

Wi-Fi (gratuit)

Kitchenette

Avis des voyageurs sur Luna Palace

8.2

Très bien

Basé sur 819 avis vérifiés

Qui séjourne ici ?

Affaires

3%

Couples

35%

Familles

48%

Groupes

9%

Solo

2%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

D'après les avis concernant Luna Palace, les clients apprécient souvent l'emplacement en bord de mer, les chambres spacieuses avec cuisine et vue sur l'océan, ainsi que le personnel accueillant. Les inconvénients récurrents concernent les ascenseurs lents, un service de ménage irrégulier et des douches tièdes ou une climatisation ancienne.

Équipements

Points positifs

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

D'après les avis concernant Luna Palace, les clients apprécient souvent l'emplacement en bord de mer, les chambres spacieuses avec cuisine et vue sur l'océan, ainsi que le personnel accueillant. Les inconvénients récurrents concernent les ascenseurs lents, un service de ménage irrégulier et des douches tièdes ou une climatisation ancienne.

Les clients soulignent l'atmosphère paisible et une piscine peu fréquentée. Le petit-déjeuner reçoit souvent des compliments, bien que les options sur place soient limitées au-delà de celui-ci et que certaines annonces concernant la formule tout compris ou le service d'étage aient créé de la confusion. Dans l'ensemble, attendez-vous à un séjour détendu en bord de mer, avec des chambres spacieuses et des équipements simples.

Équipements

Points positifs

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient constamment la piscine peu fréquentée et l'accès direct à la plage de cette propriété plus petite. Plusieurs notent la lenteur des ascenseurs.

Avis de voyageur à ce sujet

8

Nicholas

7 mars 2024

·

A séjourné 6 nuits

Simple, clean, well kept and quiet. Lovely pool.

Simple, clean, well kept and quiet. Lovely pool.

10

Denise

14 déc. 2023

·

A séjourné 6 nuits

Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

8

Cecilio

19 juin 2025

·

A séjourné 3 nuits

Good food, clean facilities, easy access to the beach, great views.

Good food, clean facilities, easy access to the beach, great views.

10

Karen

12 déc. 2024

·

A séjourné 14 nuits

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

10

Denis

28 févr. 2025

·

A séjourné 9 nuits

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

10

Jesus Alberto

14 juil. 2023

·

A séjourné 3 nuits

Lo tardado del Elevador

Lo tardado del Elevador

8

Johan

14 oct. 2025

·

A séjourné 3 nuits

El desayuno tenía buen sabor en gral, y puedes desayunar en cualquiera de sus otras sucursales. La unica falla en sus instalaciones era el elevador que tarda bastante en llegar. El hotel es pequeño y familiar, ideal si quieres tranquilidad.

El desayuno tenía buen sabor en gral, y puedes desayunar en cualquiera de sus otras sucursales. La unica falla en sus instalaciones era el elevador que tarda bastante en llegar. El hotel es pequeño y familiar, ideal si quieres tranquilidad.

10

Brian Claude

27 nov. 2024

·

A séjourné 14 nuits

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

8

Melissa

10 avr. 2025

·

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

10

Brenda

10 déc. 2024

·

A séjourné 26 nuits

The location is perfect, the heated pool and beach are great & all the staff are great!

The location is perfect, the heated pool and beach are great & all the staff are great!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Nombreux décrivent les chambres et les espaces communs comme très propres, mais d'autres signalent un service de ménage manquant et des odeurs de moisissure ou de saleté occasionnelles.

Avis de voyageur à ce sujet

4

CHISA

13 mai 2024

·

A séjourné 2 nuits

海のすぐ横でロケーションは最高だった。部屋の掃除はあまり綺麗ではなかった。朝6:00過ぎから、部屋の真横の木を切っていたため、チェーンソウの騒音で目が覚めて最悪の目覚め。

海のすぐ横でロケーションは最高だった。部屋の掃除はあまり綺麗ではなかった。朝6:00過ぎから、部屋の真横の木を切っていたため、チェーンソウの騒音で目が覚めて最悪の目覚め。

10

Denis

28 févr. 2025

·

A séjourné 6 nuits

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

8

Stephanie

12 déc. 2022

·

A séjourné 4 nuits

I love the pool, access to the beach and overall location. The hotel room should have been cleaner. The dished were dirty, the shower had mold, the paint and walls looked messy. Overall, management needs to invest in deep cleaning restoring paint. The bed sheets were clean and hotel service was kind and made everything tidy.

I love the pool, access to the beach and overall location. The hotel room should have been cleaner. The dished were dirty, the shower had mold, the paint and walls looked messy. Overall, management needs to invest in deep cleaning restoring paint. The bed sheets were clean and hotel service was kind and made everything tidy.

8

Jorge

26 janv. 2026

·

A séjourné 3 nuits

Habitaciones limpias, muy amplias, muy buen desayuno

Habitaciones limpias, muy amplias, muy buen desayuno

8

Cesar

30 nov. 2023

·

A séjourné 3 nuits

The cleanliness of the common areas is excellent 👌

The cleanliness of the common areas is excellent 👌

10

Denis

28 févr. 2025

·

A séjourné 9 nuits

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

10

Jacqueline

15 déc. 2023

·

A séjourné 2 nuits

En lo general muy bien solo que nunca nos recogieron la habitacion en los 3 dias que estuvimos en el hotel

En lo general muy bien solo que nunca nos recogieron la habitacion en los 3 dias que estuvimos en el hotel

2

Francisco

13 août 2023

·

A séjourné 2 nuits

Property was dirty bathroom smelling like mold and having mold not enough blankets ants in living room & kitchen food took forever!

Property was dirty bathroom smelling like mold and having mold not enough blankets ants in living room & kitchen food took forever!

2

Sebgamer

18 juin 2024

·

A séjourné 3 nuits

Servicio en general muy muy malo. El personal nada amable Durante mi estancia ningún día se hizo aseo en la habitacion.

Servicio en general muy muy malo. El personal nada amable Durante mi estancia ningún día se hizo aseo en la habitacion.

10

amanda

14 oct. 2025

·

A séjourné 1 nuit

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les suites spacieuses avec cuisine et vue sur l'océan sont un atout majeur. Certains mentionnent des douches tièdes, une climatisation ancienne ou bruyante, des bruits de rue ou matinaux occasionnels, et un équipement de cuisine limité.

Avis de voyageur à ce sujet

10

DEBRA JOANNE LESLIE

24 févr. 2025

·

A séjourné 7 nuits

I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.

I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.

4

CHISA

13 mai 2024

·

A séjourné 2 nuits

海のすぐ横でロケーションは最高だった。部屋の掃除はあまり綺麗ではなかった。朝6:00過ぎから、部屋の真横の木を切っていたため、チェーンソウの騒音で目が覚めて最悪の目覚め。

海のすぐ横でロケーションは最高だった。部屋の掃除はあまり綺麗ではなかった。朝6:00過ぎから、部屋の真横の木を切っていたため、チェーンソウの騒音で目が覚めて最悪の目覚め。

10

Oscar

8 août 2024

·

A séjourné 3 nuits

Todo muy bien pero en la habitación los aires acondicionados son ruidosos y viejos y les falta cuidar a las personas que ingresan con comidas en la alberca fuimos a star palace y es un total desorden las personas adentro de la alberca comiendo ostiones

Todo muy bien pero en la habitación los aires acondicionados son ruidosos y viejos y les falta cuidar a las personas que ingresan con comidas en la alberca fuimos a star palace y es un total desorden las personas adentro de la alberca comiendo ostiones

8

Antonio

20 févr. 2023

·

A séjourné 14 nuits

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

10

Melissa

13 déc. 2024

·

A séjourné 14 nuits

We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!

We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!

8

Kelly

21 déc. 2024

·

A séjourné 11 nuits

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.

10

Nancy R

19 nov. 2025

·

A séjourné 1 nuit

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!

8

Melissa

10 avr. 2025

·

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

10

Irene

1 janv. 2025

·

A séjourné 4 nuits

Great view to the beach.

Great view to the beach.

10

Simona

17 févr. 2025

·

A séjourné 8 nuits

We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.

We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme accueillant et serviable. Cependant, certains signalent une réception ou un service de piscine irréguliers, des réponses lentes, une sécurité stricte ou des règles concernant les bracelets, ainsi que des retards à l'enregistrement.

Avis de voyageur à ce sujet

10

Noemi

25 sept. 2023

·

A séjourné 2 nuits

Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.

Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.

6

Steph

2 janv. 2025

·

A séjourné 7 nuits

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.

2

María Herlinda

17 août 2024

·

A séjourné 1 nuit

Pesima atencion al cliente, muy mal trato, tanto en recepción como en el area de restaurante y bebidas, muy mala experiencia

Pesima atencion al cliente, muy mal trato, tanto en recepción como en el area de restaurante y bebidas, muy mala experiencia

10

Nancy R

19 nov. 2025

·

A séjourné 1 nuit

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!

8

Ale

22 sept. 2025

·

A séjourné 6 nuits

La vista súper bonita tanto de el hotel como de la playa me gustó mucho k el hotel está a pie de playa muy bien cuidado todo, el personal de el restaurante y del bar super atentos y amables en la recepción nunca me contestaron ni me solucionaron lo que necesitaba, el internet agarraba cuando quería en el baño no había agua caliente y las camaristas no nos ponían botellitas de agua aunque se las pidieramos y se supone que con mi paquete me daban una botella de vino que nunca la resolví.

La vista súper bonita tanto de el hotel como de la playa me gustó mucho k el hotel está a pie de playa muy bien cuidado todo, el personal de el restaurante y del bar super atentos y amables en la recepción nunca me contestaron ni me solucionaron lo que necesitaba, el internet agarraba cuando quería en el baño no había agua caliente y las camaristas no nos ponían botellitas de agua aunque se las pidieramos y se supone que con mi paquete me daban una botella de vino que nunca la resolví.

10

César

10 févr. 2026

·

A séjourné 2 nuits

Excelente atención y actitud de todo el Personal del hotel. Definitivamente, volveré a hospedarme aquí.

Excelente atención y actitud de todo el Personal del hotel. Definitivamente, volveré a hospedarme aquí.

10

Angela

19 juin 2025

·

A séjourné 5 nuits

The place is amazing. The staff super welcoming and friendly

The place is amazing. The staff super welcoming and friendly

8

MARTI

24 févr. 2025

·

A séjourné 7 nuits

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.

10

HECTOR MANUEL

18 sept. 2023

·

A séjourné 2 nuits

Todo excelente, sólo en el Check in nos tardaron aprox. una hora para poder registrarnos. Lo demás está Excelente. Gracias.

Todo excelente, sólo en el Check in nos tardaron aprox. una hora para poder registrarnos. Lo demás está Excelente. Gracias.

10

Joshua

6 avr. 2025

·

A séjourné 7 nuits

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé en bord de mer et à proximité de nombreux restaurants, avec un accès facile à la Golden Zone ; la vue est un atout majeur. Quelques personnes notent des nuisances sonores occasionnelles.

Avis de voyageur à ce sujet

8

Roderick

26 avr. 2023

·

A séjourné 7 nuits

We were facing the pool and beach and it was nice and quiet. It's a good part of the beach and not particularly noisy. Very walkable and lots of good restaurants withing walking distance.

We were facing the pool and beach and it was nice and quiet. It's a good part of the beach and not particularly noisy. Very walkable and lots of good restaurants withing walking distance.

8

Antonio

20 févr. 2023

·

A séjourné 14 nuits

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

8

Cecilio

19 juin 2025

·

A séjourné 3 nuits

Good food, clean facilities, easy access to the beach, great views.

Good food, clean facilities, easy access to the beach, great views.

10

Karen

12 déc. 2024

·

A séjourné 14 nuits

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

10

Terezija

14 nov. 2023

·

A séjourné 1 nuit

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

10

Denis

28 févr. 2025

·

A séjourné 9 nuits

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

10

Jean-Paul

10 févr. 2023

·

A séjourné 21 nuits

Beautiful place and surroundings, friendly staff, nearby affordable restaurants with good food,easy access to a section of the beach not as crowded as other locations nearby.

Beautiful place and surroundings, friendly staff, nearby affordable restaurants with good food,easy access to a section of the beach not as crowded as other locations nearby.

10

Brian Claude

27 nov. 2024

·

A séjourné 14 nuits

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

10

Irene

1 janv. 2025

·

A séjourné 4 nuits

Great view to the beach.

Great view to the beach.

10

amanda

14 oct. 2025

·

A séjourné 1 nuit

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner, en particulier le buffet, reçoit souvent des éloges. Au-delà du petit-déjeuner, les options sur place sont limitées, le dîner peut se prendre dans des hôtels soeurs, le service d'étage n'est pas disponible comme annoncé pour certains, et quelques personnes signalent une nourriture médiocre ou une confusion concernant la formule tout compris.

Avis de voyageur à ce sujet

10

Denis

28 févr. 2025

·

A séjourné 6 nuits

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

8

Jorge

26 janv. 2026

·

A séjourné 3 nuits

Habitaciones limpias, muy amplias, muy buen desayuno

Habitaciones limpias, muy amplias, muy buen desayuno

10

Joshua A

10 juil. 2023

·

A séjourné 6 nuits

On the beach excellent breakfast buffet. Can lounge by the pool and order drinks or food.

On the beach excellent breakfast buffet. Can lounge by the pool and order drinks or food.

8

Timothy David

20 févr. 2025

·

A séjourné 6 nuits

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.

10

Juan Antonio

3 mai 2025

·

A séjourné 3 nuits

Muy bonita estancia en este hotel, las habitaciones son bastante agradables e incluso tienen servicio de tiempo compartido el cual no tome porque no viajo seguido hacia este destino, pero bastante conveniente para quien vive cerca. El buffet esta con todo!! Y la alberca es algo genial para adultos y biños.Recomendado 100%.

Muy bonita estancia en este hotel, las habitaciones son bastante agradables e incluso tienen servicio de tiempo compartido el cual no tome porque no viajo seguido hacia este destino, pero bastante conveniente para quien vive cerca. El buffet esta con todo!! Y la alberca es algo genial para adultos y biños.Recomendado 100%.

10

martha

3 nov. 2025

·

A séjourné 2 nuits

El servicio.. limpieza de la habitacion y la comida del buffet

El servicio.. limpieza de la habitacion y la comida del buffet

2

Luis

20 nov. 2023

·

A séjourné 6 nuits

advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service

advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service

8

Melissa

10 avr. 2025

·

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

10

David

22 nov. 2025

·

A séjourné 1 nuit

Room was nice. We had a welcome banner on our door. AWESOME breakfast buffet! Thanks

Room was nice. We had a welcome banner on our door. AWESOME breakfast buffet! Thanks

2

timothy

22 juin 2024

·

A séjourné 3 nuits

Food was terrible. Service was bad. Not friendly at all.

Food was terrible. Service was bad. Not friendly at all.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Lacey

13 janv. 2024

·

A séjourné 7 nuits

.

.

8

Luis casas

22 sept. 2023

·

A séjourné 2 nuits

.

.

10

Maria Lidia

13 juil. 2026

·

A séjourné 2 nuits

Excelente ubicación, calidad y servicio

Excelente ubicación, calidad y servicio

10

fatima yamilett

4 juil. 2026

·

A séjourné 3 nuits

Excelente atenciones limpieza y riquísimo el bufet Recomendada ampliamente

Excelente atenciones limpieza y riquísimo el bufet Recomendada ampliamente

8

CRISTINA

2 juil. 2026

·

A séjourné 4 nuits

El hotel está muy cómodo, su área de playa es preciosa y muy limpia. Alberca super limpia. El servicio en general es lento, pero fuera de eso se disfrutó la estadía

El hotel está muy cómodo, su área de playa es preciosa y muy limpia. Alberca super limpia. El servicio en general es lento, pero fuera de eso se disfrutó la estadía

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 23:00

Avant 11:30

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

septembre 2026

di	lu	ma	me	je	ve	sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $146	19 $146
20 $84	21 $84	22 $84	23 $79	24 $136	25	26
27 $79	28 $79	29 $78	30 $78

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

L'hébergement est gratuit pour les enfants âgés de 4 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie déjà en place.
Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
Formalités de départ sans contact disponibles.

Le petit déjeuner buffet coûte environ 350 MXN par adulte et environ 170 MXN par enfant.
Lit d'appoint : 300.0 MXN par nuit

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.