Casa de la Loma

Pleasant gardens and on-site parking are available, but parking is small and the hillside layout involves many stairs. Some common areas feel worn or overgrown, and bar/restaurant service is limited or closed at times.

Many guests found rooms and grounds clean, but several reported musty odors, pests, or missed spots in bathrooms. Overall cleanliness feels inconsistent across rooms.

Rooms have traditional character, views, and can be comfortable or spacious, yet many note dated furniture and maintenance issues. Recurring complaints include unreliable Wi‑Fi, cold interiors or weak heating, hot-water and AC/TV problems, and in-room jacuzzis needing repair.

Service is often friendly and accommodating, yet experiences vary. Some guests reported rude or unhelpful reception, slow follow-through on requests, and billing or check-in frustrations.

Well located for Morelia, with city views and walking access to cafes, shops, and the convention center. The hotel sits on a hill with many steps, which can be challenging for some guests.

Breakfast and some meals receive praise, but on-site dining is limited: the bar is closed and the restaurant operates only part of the day, with no room service. The dining area can feel cold.