Name: Sheraton Hotel Newfoundland
Address: 115 Cavendish Square, Fort William, St. John's, Canada, St. John's, Newfoundland, CA
Price range: $136–$645 per night
Rating: 8.33

What guests think

Across many recent reviews, guests describe Sheraton Hotel Newfoundland as well located for walking downtown with striking harbour views and generally friendly staff, but mention dated rooms, inconsistent housekeeping, facility maintenance issues, and confusing, often pricey parking.

Many enjoy the atrium and amenities, but the pool and hot tub are sometimes closed or underperforming, and events can crowd common areas. On-site dining and bar earn praise, though some find breakfast limited or cold, room service unresponsive, drinks pricey, and Wi‑Fi unreliable. Expect a convenient, scenic base, with standout views and some trade‑offs in upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently reported as small, cool, or out of service; the atrium is well liked. Fitness facilities get positive mentions, while parking is confusing and comes with an added fee.

Related guest reviews

8

James

Jan 2, 2023

·

Stayed 19,358 nights

This hotel has always been a great hotel, in a beautiful, historic area of the St. John's harbor, with a beautiful atrium that sets it apart from other hotels in the area. Unfortunately, we were anticipating a relaxing time in the pool and hot tub. The pool was cold and the hot tub was NOT hot and the jacuzzi jets were not functioning. On another note, I was fully expecting a wonderful gala for New Year's Eve celebrations (as in the past). Other than a buffet at the restaurant, there was nothing.

10

David

Oct 13, 2025

·

Stayed 1 night

Hot Tub was awesome !!

6

Stephanie

Apr 19, 2024

·

Stayed 6 nights

The pool and hot tub were out of commission, the room was small but the harbour view was beautiful

10

Gillian

May 19, 2025

·

Stayed 4 nights

Beautiful atrium with plants and trees, and a nice little swimming pool and hot tub. Great location for walking downtown or up Signal Hill.

10

Agnes

Aug 1, 2025

·

Stayed 7 nights

The property was clean, staff were pleasant and helpful but the entrance turnstile was closed off. The parking lot was confusing as construction was taking place the whole week I was there. It was difficult to know where to park; the paving staff are the ones that advised us of where not to park for the next morning as they were re-sealing the pavement. There were many barricades and the security gate was left open due to changes in their card system.

6

angie

Sep 6, 2025

·

Stayed 1 night

The staff at the front desk were lovely and accommodating. I was annoyed the room was 300$ a night, and i was then charged an additional $25!! For parking. During our stay we wanted to swim and hot tub. There was a wedding happening that evening and we had to walk through the wedding party, in our robes and swim suits, to get to the pool. It would have been nice if there were an area sectioned off for hotel guests to access the pool and hot tub without walking through the wedding. (I literally had to ask the bride to excuse me while i walked behind her in my wet bathing suit)

4

Cynthia

Feb 2, 2026

·

Stayed 1 night

Had to ask for a parking pass. The rates to come and go from the hotel was outrageous. Then trying to sign in to the wifi was crazy tried to get 5$ from every device trying to sign in. The pool was down. The guy at check in was not that friendly . The guy that checked me out so much nicer. They also need new pillows they were lumpy. The cleanest rooms though.

10

Lorraine

Feb 7, 2025

·

Stayed 1 night

Wonderful & friendly service at front desk. Flew to St John’s on a red eye and staff allowed early check in. Rooms were clean & comfortable. Great pool & workout facility. Restaurant & bar on site. Our stay could not have been better

6

Erika

Jul 14, 2025

·

Stayed 1 night

Rooms were very basic, beds hard. No fan in bathroom, could hear everything in the hallways. All the money spent on this hotel went to the loby and greenery area, which was closed off for a wedding while we were there. The pool was very small and disappointing. The staff were very nice at all times, including the many interpretations needed from the broken parking gate. Location was good, view was a roof and a building- completely blocking whar could have been a stellar view of signal hill

10

Kirk

Dec 11, 2023

·

Stayed 1 night

Place was great for what we needed and had a great pool and fitness area as well!!

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Cleanliness

Cleanliness feedback is mixed: many note clean rooms, but others report stained carpets or linens, hair on towels or sheets, and missed or inconsistent housekeeping.

Related guest reviews

6

Sarah Elizabeth

Oct 1, 2023

·

Stayed 7 nights

There has to be more cleaning. That’s all I will say. I know they “disclose” that they don’t vacuum or change sheets unless notified. However, even when notified, anything cleaning was done minimally. Around the pool was constantly dirty. My first room they didn’t even clean, even when I requested the sheet change. My next room had a better cleaner but even she missed things from previous tenants. The front of the house staff was friendly but the back of the house staff was a mixed bag. Some employees couldn’t even bother saying hello or smiling in return. It is a great location and we went for the pool but we definitely washed ourselves after thoroughly. So I hope they up the cleaning. Otherwise, rooms were nice. Beds were comfortable. Thin walls though.

4

Morgan

Apr 14, 2025

·

Stayed 2 nights

Housekeeping did not tend to our room overnight. Returned and no beds were made, no towels or toiletries were restocked. When I called the concierge, they stated all housekeeping was finished for the day.

8

Jessica

Feb 11, 2026

·

Stayed 1 night

Clean room

4

Corrina

Aug 26, 2023

·

Stayed 3 nights

First, the room was not ready upon our arrival at 4:30pm despite check in being 3pm. It was ready by 5pm and we were given lounge access by front desk manager David to make up for the delay which was nice. Unfortunately the espresso maker in the lounge didnt work the whole time we were there, and there was never any decaf coffee either. David helped me out with that too,he was a real gem! The hotel justwas not up to the standard I expect of the Sheraton brand at all. Eg. The chair and carpet in the room were dirty, and stained. The pool floor was covered with dirt and hairs, and the lounge had a constant leak with a disgusting bucket to catch the filthy water that was dripping into it the whole 3 days we were there. While the room did get made up each day of our stay, there was always something missing...one day we didnt get any washclothes, one day no toilet paper, etc. Also the phone in the room didn’t work so I had to look up the hotel phone number on my cell phone to call the front desk for the missing items. The worst thing was I found what appeared to be blood stains, a few small patches, on one of the bed sheets. I removed that sheet and left it on the side table with the stains showing so the maid would not only change the sheets but clearly see that this one needed further attention/sanitizing. Upon returning to our room after our day's activities the stained sheet was still on the table exactly as I had left it, while the rest of the room had been made up.

4

Cynthia

Feb 2, 2026

·

Stayed 1 night

Had to ask for a parking pass. The rates to come and go from the hotel was outrageous. Then trying to sign in to the wifi was crazy tried to get 5$ from every device trying to sign in. The pool was down. The guy at check in was not that friendly . The guy that checked me out so much nicer. They also need new pillows they were lumpy. The cleanest rooms though.

4

Ali

Apr 22, 2025

·

Stayed 5 nights

I was there for five nights, during my stay nobody changes the bed sheets!!!! Also, for one of the days, I wanted to have the breakfast and they said it’s fully booked and after 25 mins waiting, I could have the breakfast at the hotel restaurant (I believe that the guests have to be their priority)

4

Wentworth

Mar 16, 2025

·

Stayed 1 night

There was hair on the "clean" towels. Stains in the carpet. Definitely not the hotel it used to be.

10

Sharon

Dec 29, 2024

·

Stayed 1 night

I enjoyed my stay, however there was hair left on my sheets.

10

Stephen

Aug 17, 2025

·

Stayed 2 nights

Had a great stay, and very clean.

10

Katlyn

Nov 9, 2025

·

Stayed 2 nights

Very clean and comfortable

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AI-generated summary based on recent guest reviews

Rooms

Harbour-view rooms and some beds are praised, but many describe dated decor and maintenance issues (noisy HVAC or doors, weak bathroom ventilation), plus mixed Wi‑Fi and occasional hallway or ice‑machine noise.

Related guest reviews

8

Michael

Jul 27, 2023

·

Stayed 3 nights

Location, location, location. View from room was spectacular. Only problem we had was with the pillows, very old and too soft

10

Kerry

Feb 23, 2025

·

Stayed 1 night

Had a junior suite which was very spacious. Service was very good. The room, although slightly dated, was super clean and very comfortable. Had everything we needed. This will be a go-to property from ow on for us.

6

Lauretta

Feb 23, 2025

·

Stayed 1 night

Hotel was quiet and clean , the bed was terrible . Spent 2 nights on a hard bed that was so hard on the back . Other then that it was a good stay .

8

Michael

May 17, 2025

·

Stayed 2 nights

The room was next to the ice machine so it was quite loud at times.

6

Li

Aug 17, 2025

·

Stayed 1 night

This Sheraton hotel has a fantastic location and breath-taking view of the harbour view. The staff is warm and very helpful. However, the room is not in a good condition - old carpet, terribly done plumbing work (both faucet facing backwards), very loud air conditioning. This hotel is not at the level the Sheraton-chained hotels should be. It needs a renovation badly.

8

Doriann

Aug 10, 2025

·

Stayed 1 night

Good - rooms could use an update.

10

Craig

Sep 26, 2025

·

Stayed 2 nights

Nice hotel in great location. Recommend harbour view room.

8

john

Jun 24, 2024

·

Stayed 1 night

Wifi in room not there

6

Erika

Jul 14, 2025

·

Stayed 1 night

Rooms were very basic, beds hard. No fan in bathroom, could hear everything in the hallways. All the money spent on this hotel went to the loby and greenery area, which was closed off for a wedding while we were there. The pool was very small and disappointing. The staff were very nice at all times, including the many interpretations needed from the broken parking gate. Location was good, view was a roof and a building- completely blocking whar could have been a stellar view of signal hill

4

Edmond

Sep 19, 2024

·

Stayed 1 night

The heating/AC unit in the room is far too noisy- I don't know how anyone could consider the noise level acceptable.

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Service

Staff are widely described as friendly, helpful, and accommodating. Some stays note rudeness, rocky check‑ins, miscommunications, or delays in fulfilling requests.

Related guest reviews

2

Sara

Jul 1, 2023

·

Stayed 4 nights

The housekeeping was the worst we have ever experienced. We had to ask 5 times to have the room cleaned the first day and it never got done. The sheets were not changed for the entire 5 day stay. Toiletries were not replenished. Garbage from the room was left on the desk. The room was not cleaned at all. This stay was the first I have ever given a bad review. There are better options in St. John’s.

10

brian

Sep 16, 2024

·

Stayed 4 nights

All The staff was excellent, very nice/helpful

10

Jamie

Nov 17, 2025

·

Stayed 1 night

The service was top shelf

10

Melvin

Apr 11, 2024

·

Stayed 1 night

When my husband went in to get the key to our room the young girl working was so friendly and she had a wheelchair available for me and helped me until my husband came back in with our bags . I asked if they had a fan and within minutes she had a fan for the room for me. I’m not sure what her name is but she had long dark hair and glasses and from Another country and she is by far the friendliest we have came across. The hotel was so nice and roomy and the bed was the absolute best we had a great night sleep.

10

Justine

Jul 24, 2024

·

Stayed 1 night

Great staff, they were all so polite, friendly and accomadating. The hotel was clean and spotless. We were very impressed with the overall appearance of rhe hotel ans the service provided by all the staff members. As a veteran I appreciated the assistance provided to me, my spouse and my service dog. Overall I was very impressed, I would definitely stay again and recommend the hotel to all my family and friends.

4

Lisa

Aug 24, 2024

·

Stayed 3 nights

Check in was a nightmare, first they down graded my room without telling me but was changing me for the higher priced room. (King bed room). She stated they had none left, yet there was even some still showing. Then after 15-20mins she finally says ok we can do a king room. Then we proceeded to the second room, the key cards didn’t work! Twice. Then to top it off we had to go back down because she inputted my information wrong and I couldn’t connect to wifi. She was rude, never explained anything about the menu or QR code. Parking was limited, and lacked security. Best part of the stay was clean room, and the maintenance man was so polite. I ran into the maintenance man twice on our stay both times it was a pleasure. We have never been so disappointed in a Marriott stay before in our lives to date, till this one. Hospitality, and kindness goes a long way!

10

Alicia

Jul 23, 2025

·

Stayed 2 nights

Tania at the front desk was beyond helpful. And the bar and restaurant was excellent and convenient.

10

Lorraine

Feb 7, 2025

·

Stayed 1 night

Wonderful & friendly service at front desk. Flew to St John’s on a red eye and staff allowed early check in. Rooms were clean & comfortable. Great pool & workout facility. Restaurant & bar on site. Our stay could not have been better

4

Jillian

Mar 14, 2024

·

The staff on the check in desk are rude and the hotel is very dated

10

Tara Lee

Oct 25, 2025

·

Stayed 3 nights

Very nice and clean. Staff were amazing and went above and beyond to make our stay special

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AI-generated summary based on recent guest reviews

Location

Consistently praised for a central, walkable spot near downtown restaurants and sights, with excellent harbour and Signal Hill views. Some mention steep hills or construction affecting access.

Related guest reviews

10

Kirstie

Jul 4, 2025

·

Stayed 4 nights

The hotel lobby is strikingly beautiful when you first enter. They have a two-space restaurant and a club lounge. I had access to the lounge which was extra luxurious with snacks, hot and cold drinks, breakfast and dinner appies. When the lounge was closed one day, I received a voucher for the restaurant's buffet. The doors locked in the evening so you needed your key to enter. It felt very safe. The hotel is located at the end of all the action and it was about a 25 minute walk to the other end of downtown, but easy to uber/taxi (5 mins). I would highly recommend the Sheraton and would stay here again!

8

Vathany

May 20, 2025

·

Stayed 4 nights

Hotel location is great! Walkable distance to most places downtown. The restaurant is one of the only places open late during the week so room service is convenient. Hotel staff were kind and always available. Definitely would recommend and the view was great!

8

Timothy

Sep 2, 2024

·

Stayed 3 nights

Very nice hotel, easy parking if you pay to park in their lot, within walking distance of everything in downtown St. John's.

10

Lynn

Sep 3, 2025

·

Stayed 3 nights

Great location

10

Henry Stephen

Aug 9, 2025

·

Stayed 5 nights

Close to port and pedestrian mall. Very picturesque!

10

Gillian

May 19, 2025

·

Stayed 4 nights

Beautiful atrium with plants and trees, and a nice little swimming pool and hot tub. Great location for walking downtown or up Signal Hill.

10

Bonnie

Aug 4, 2025

·

Stayed 5 nights

The property was very convenient for our needs...very walkable to restaurants and cafes and downtown

8

Karen

Jul 20, 2025

·

Stayed 5 nights

Close to downtown and other sites.

10

Diana

Jun 13, 2023

·

Stayed 1 night

Really great location you can walk left or right and get to something you want to see. They have a concierge too. No Uber but Taxies are readily available there are hills. Nice staff very clean. Bed is comfortable. We had a big round window that looked over the shipping port. Very interesting. A little pricey. Parking is not free. Two nice places for breakfast across the street that open early.

6

Pamela

Jul 20, 2025

·

Stayed 5 nights

road repairs around sidewalk to property access were being done which was an incònvenience to access hotel for the whole week i was there. buffet was limited with meals for the pri e chargex.

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AI-generated summary based on recent guest reviews

Dining

Many compliment the on‑site restaurant and bar for good food and service. Critiques include limited or cold breakfast, early closing or unanswered room‑service calls, and pricey drinks; occasional quality lapses reported.

Related guest reviews

10

rosie

Jan 24, 2025

·

Stayed 4 nights

Hotel was nice, but the restaurant inside was not so great. We received food with hair twice.

8

Joel

Oct 17, 2025

·

Stayed 3 nights

Great view of the harbour, quiet and clean rooms, close to downtown very good stay overall. Pre Paid for the breakfast was not impressed with it unfortunately, was a very typical continental breakfast but was a bit overpriced for what you get.

10

Kirstie

Jul 4, 2025

·

Stayed 4 nights

The hotel lobby is strikingly beautiful when you first enter. They have a two-space restaurant and a club lounge. I had access to the lounge which was extra luxurious with snacks, hot and cold drinks, breakfast and dinner appies. When the lounge was closed one day, I received a voucher for the restaurant's buffet. The doors locked in the evening so you needed your key to enter. It felt very safe. The hotel is located at the end of all the action and it was about a 25 minute walk to the other end of downtown, but easy to uber/taxi (5 mins). I would highly recommend the Sheraton and would stay here again!

8

Vathany

May 20, 2025

·

Stayed 4 nights

Hotel location is great! Walkable distance to most places downtown. The restaurant is one of the only places open late during the week so room service is convenient. Hotel staff were kind and always available. Definitely would recommend and the view was great!

8

Lisa-Ann

Apr 3, 2024

·

Stayed 2 nights

Vending machine would not accept bills and the card tip option was broken as well. Suggest providing a way to turn bills into coins.. A machine ir at the desk? Food at restaurant was beautifully presented but for the price- flavour was lacking. Staff was a amazing: friendly, helpful, well spoken.

10

Alicia

Jul 23, 2025

·

Stayed 2 nights

Tania at the front desk was beyond helpful. And the bar and restaurant was excellent and convenient.

8

Philip

Mar 1, 2025

·

Stayed 1 night

There were disturbances one night that eventually required the police to be called. Bar was overpriced, a glass of wine was over $20.00 when I could have bought the bottle loyally for $13.00.

10

Gary

Sep 7, 2024

·

Stayed 3 nights

Such a pretty place. Food in the restaurant was excellent. Many of the restaurant staff have been there more than 30 years and they do a great job.

8

Gayle

Jan 1, 2025

·

Stayed 1 night

The hotel is beautiful, nice set up for weddings. The only downfall was the restaurant closing at 8 pm and they never answered the room service number. We left a message as it said with our room number and they never did call us back. We had to order skip instead. The pool is also very cold. But the front desk staff were really nice and the porters.

8

Dave

Oct 29, 2023

·

Stayed 2 nights

Breakfast buffet was cold and the eggs were watery.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$105
March	$132
April	$114
May	$164
June	$242
July	$252
August	$217
September	$197
October	$159
November	$138
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $147	3 $149
4 $147	5 $148	6 $237	7 $237	8 $148	9 $147	10 $145
11 $143	12 $138	13 $148	14 $151	15 $150	16 $143	17 $143
18 $150	19 $148	20 $150	21 $255	22 $264	23 $150	24 $150
25 $147	26 $150	27 $147	28 $151	29 $149	30 $136	31 $136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $447	18 $242	19 $243
20 $228	21 $492	22 $243	23 $645	24	25 $238	26 $187
27 $180	28 $186	29 $154	30 $185

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Corner

Club Room, 1 King Bed, Harbor View

Room, 1 Queen Bed, Harbor View

Room, 2 Double Beds, Harbor View

Junior Suite, 1 Bedroom, City View

Room, 1 Queen Bed

Room, 2 Double Beds

Club Room, 1 Queen Bed, City View

Club Room, 1 King Bed, City View

Room, 1 King Bed

Room, 1 King Bed, Harbor View

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Hotel Newfoundland

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Prices for upcoming dates