Is parking available at the hotel?

Self parking is available on-site for a fee of PLN 120 per day. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately PLN 99 for adults and PLN 50 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of PLN 50 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of PLN 150 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Kraków, just a short 3-minute walk from Main Market Square and 4 minutes by car from Wawel Castle. It is also 8.4 mi (13.4 km) from Wieliczka Salt Mine and 2.1 mi (3.4 km) from Oskar Schindler Factory.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of PLN 60 per stay, and rollaway beds can be provided for a fee of PLN 150 per night. Advance request or confirmation may be required for these services.

Hotel Unicus Palace Old Town - Kraków

What guests think

Across recent reviews, Hotel Unicus Palace Old Town - Destigo Hotels earns praise for its prime Old Town location, elegant modern rooms, and friendly, helpful staff, with many guests highlighting a quality breakfast and overall comfortable stays.

Access by car and parking can be tricky in the Old Town, though valet assistance is available. Rooms are widely described as spacious and well designed, but a number of reviews mention street noise or air conditioning problems. Cleanliness is frequently praised, with occasional housekeeping or maintenance lapses. Overall, it suits travelers seeking elegant comfort and easy walkability, while accepting potential street noise and limited car access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Old Town setting makes car access and parking difficult, though several guests used or appreciated valet assistance. A few reviews mention limited communal or leisure facilities on site.

Related guest reviews

10

Catrin

Jul 13, 2025

·

Stayed 1 night

Beautiful quality hotel in prime location with valet parking available which is very handy when travelling with your car. Great evening meal and breakfast 😍

8

Lesley

Jul 1, 2024

·

Stayed 2 nights

Hotel is in a great area for access to all the beautiful sights of the city which is beautiful. Room was lovely and luxurious but I was disappointed as there was no bar or communal area in the hotel apart from the restaurant The reception is small and access is immediately up the staircase or lift. It felt as though the hotel had been split off somehow. It did not impede on our trip as Krakow is so picturesque.

8

Barbara

Jun 23, 2025

·

Stayed 2 nights

The property is absolutely beautiful! Within walking distance the main square and so many great restaurants. The staff and customer service is exceptional. The rooms are beautiful and the beds and pillows are super comfortable. Only downfall is that there is no pool or gym. They do have a partner hotel that offers these amenities down the street for an extra fee. Overall, absolutely beautiful property!

8

Donna

Aug 27, 2025

·

Stayed 5 nights

No parking - didn't find out you could pay extra to have them park for you until 3rd day. It was a struggle since my husband is mobility impaired. Parking in town is EXTREMELY limited. Also there is a Hotel Unicus close by - we started at the wrong hotel. Our room key quit working every day - minor inconvenience.

10

Timothy

Jun 27, 2024

·

Stayed 3 nights

Great location in Old Town. Most comfortable bed we had during a month of traveling around Europe. Classic, historic building but with modern features. Very clean. Friendly, helpful staff. Breakfast is extra but there is free coffee available all day, and free snacks (including wine!)in the afternoon. Highly recommended!

10

jorge

Sep 18, 2025

·

Stayed 2 nights

Hotel está muy bien ubicado caminas a todos los lugares, el estacionamiento es complicado, el que está cerca cuesta 50 € medio día, es mejor usar el que está por el castillo cuesta menos de 10€ por día y te mueves en Uber o transporte para regresar al hotel . No hay aire acondicionado (no lo necesitamos) tuvimos muy buen clima, el Internet y la TV iban y venían no hay buena cobertura de wifi , el personal muy amable siempre! El desayuno muy completo hay de todo un poco mucho mejor de lo que me esperaba! Si te toca cuarto a lado de la calle si hay ruido en ciertas horas de la noche !

10

Cathlyn

Jul 26, 2025

·

Stayed 2 nights

We absolutely loved this hotel! We drove in to Krakow in the late afternoon and found the driving in the old city area pretty challenging. The front desk staff were absolutely amazing and helped us get our car parked and took out all of the stress with trying to navigate the streets on our own. The rooms are beautiful and the whole hotel feels clean, modern and the service is just excellent. Breakfast were phenomenal! We walked everywhere from this hotel and totally enjoyed our experience. I would highly recommend this hotel.

8

Karl

Jul 2, 2024

·

Stayed 2 nights

Great location in old town though somewhat difficult to access by car. Had to violate a couple “no entry” signs to get there. Nice and friendly staff. Everything on par with expectations in this luxury labeled hotel, with exception of electrical issues causing non-working lift one day followed up by non-working air conditioning in our room the next day.

10

bertrand

Feb 27, 2024

·

Stayed 2 nights

Un excellent hôtel dans sa catégorie de prix. Neuf, beau, idéalement situé. Chambres spacieuses et calmes en tout cas la mienne. Accueil simple rapide et courtois. Aller, un petit spa et ça serait topissime

10

Thomas

Jun 6, 2024

·

Stayed 2 nights

Loved the room we were in - very nicely decorated. The hotel is very convenient to the Old Town, only a few minutes to everything. Only downside is no parking onsite, but they park rhe car for you, so still convenient. Definitely recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe the hotel as very clean or spotless, though a few guests noted housekeeping misses and minor maintenance issues in bathrooms and hallways.

Related guest reviews

10

Amanda

Oct 29, 2025

·

Stayed 3 nights

The room was spotless, staff very helpful and location excellent.

10

Witold

Nov 3, 2025

·

Stayed 6 nights

Very clean . Perfect location, close to everything .

10

Ryan

Nov 30, 2025

·

Stayed 3 nights

Absolutely beautiful hotel spotless staff are nice. Could not fault it.

8

Claus

Jul 24, 2024

·

Stayed 3 nights

Dachgeschoss Zimmer mit Dachfenster, aus denen man nicht rausschauen konnte. Beim Saubermachen umgekippter Stuhl wurde liegen gelassen. Leere Flaschen wurden stehen gelassen. Statt kleiner Handtücher, drei Duschvorleger;). Der Flur war nicht sauber (voller angesammelter Staub). Insgesamt ok, aber bei der nächsten Reise dorthin werde ich ein anderes Hotel wählen, sicherlich eines mit Bar, an der man abends noch mit Leuten sitzen und etwas trinken kann.

10

Alistair

Sep 19, 2025

·

Stayed 4 nights

Clean

6

Andreas

Jul 22, 2024

·

Stayed 4 nights

Really nice looking hotel, and good breakfast. Unfortunately there was too many things that was not so great, and not to be expected from a five star hotel. One out of two spot lights in the bathroom was broken, which made the shower section quite dark, and despite mentioning it several times in the reception, who promised to send someone to fix it, it was not fixed during our 4 night stay. Despite having renovated the hotel recently, the window in our room was very thin, and hardly dampened any of the noise from the street outside. There was not blackouts curtains in our room either, so the room was completely light very early in the morning, which did not comprehend well with the late night noise. When we arrived there was only a half full roll of toilet paper in the bathroom, and no spare ones. We thought that they would fill it up the next day, but that didn't happen, so we ended up having to ask for more in the reception so that we wouldn't end up running out. The overall cleanliness of the hotel was not that good either. When we arrived in the room I noticed a dead fly on the floor next to the wall. It was very easy to spot, so I left it to see if they would remove it at some point, but they never did. Also the hallways was definitely not cleaed often enough. So even though the hotel was looking really fine, there were too many errors/faults for a five star hotel, or any hotel for that matter.

10

Zhi

Sep 10, 2025

·

Stayed 2 nights

This hotel is in the heart of the old town. It’s super clean and convenient to everything. We really enjoyed our stay.

10

Mathias

Jun 2, 2025

·

Stayed 6 nights

Location excellent Clean Staff excellent

10

Maria

Nov 29, 2025

·

Stayed 3 nights

Rent och fint rum. Trevlig och tillmötesgående personal. Rekommenderas varmt.

10

Karen

Mar 30, 2025

·

Stayed 3 nights

The rooms were fantastic, spacious and hotel well located. Cleanliness superb and all staff really friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Spacious, stylish rooms with comfortable beds are widely praised; several reviews cite street noise and recurring air‑conditioning or climate control issues, and a few note limited views in attic rooms.

Related guest reviews

8

Daria

Dec 17, 2024

·

Stayed 6 nights

This is a very good hotel. Clearly recently renovated, appliances are new. Reception employees are excellent. They raise overall the rating of the hotel to me. Polite, accommodating, attentive, kind and approachable, professional and multilingual. Room functionality was off you can hear what happens in the room next to you: we woke up one night from people having sex. Very clear audio. Everytime other room occupant close the door, the lamps in our room would shake loudly. Function for room service/do not disturb didn’t work. Heat/AC didn’t work properly, always blasting cold air, and if turned off - it would get hot and stuffy quickly. Mattress was covered with a plastic protectors which makes you sweat, so points taken for that. Giving this hotel 4 Stars because of location, newly renovated interior, and wonderful employees.

8

Donna

Aug 27, 2025

·

Stayed 5 nights

No parking - didn't find out you could pay extra to have them park for you until 3rd day. It was a struggle since my husband is mobility impaired. Parking in town is EXTREMELY limited. Also there is a Hotel Unicus close by - we started at the wrong hotel. Our room key quit working every day - minor inconvenience.

10

Derek

Dec 14, 2025

·

Stayed 2 nights

Very nice and great position for old town. Room 107 superb

10

jorge

Sep 18, 2025

·

Stayed 2 nights

Hotel está muy bien ubicado caminas a todos los lugares, el estacionamiento es complicado, el que está cerca cuesta 50 € medio día, es mejor usar el que está por el castillo cuesta menos de 10€ por día y te mueves en Uber o transporte para regresar al hotel . No hay aire acondicionado (no lo necesitamos) tuvimos muy buen clima, el Internet y la TV iban y venían no hay buena cobertura de wifi , el personal muy amable siempre! El desayuno muy completo hay de todo un poco mucho mejor de lo que me esperaba! Si te toca cuarto a lado de la calle si hay ruido en ciertas horas de la noche !

8

Katarzyna

Apr 23, 2025

·

Stayed 1 night

Hotel was nice and great location, however AC was extremely loud and we couldn’t sleep with noise

8

Karl

Jul 2, 2024

·

Stayed 2 nights

Great location in old town though somewhat difficult to access by car. Had to violate a couple “no entry” signs to get there. Nice and friendly staff. Everything on par with expectations in this luxury labeled hotel, with exception of electrical issues causing non-working lift one day followed up by non-working air conditioning in our room the next day.

10

stephanie

Jun 10, 2024

·

Stayed 3 nights

Fabulous! Rooms are lovely, with large bathrooms and nice showers. Bed linens are top quality. The hotel rooms are light and bright and spacious. I would highly recommend!

10

Karen

Mar 30, 2025

·

Stayed 3 nights

The rooms were fantastic, spacious and hotel well located. Cleanliness superb and all staff really friendly.

10

Suzanne

Jun 17, 2024

·

Stayed 3 nights

We stayed at the Unicus Palace Hotel for 3 nights. From the moment we walked in, the staff were very helpful and friendly. Our room was large with a king size bed, which was extremely comfortable. The room is beautifully decorated. Bathroom is large and again beautifully decorated, including the bonus of underfloor heating. Large wardrobe with plenty of space, including a safe. Kettle with tea and a coffee machine to use. Mini bar is well stocked, though like all mini bars expensive to use, recommend to check the mini bar menu in the shelf above kettle to check prices. There is a restaurant in the hotel, we didn’t use it but it did look lovely. Location of the hotel is ideal, bars and restaurants around as well as a very short walk to the market square. We are already planning a return trip and will definitely be staying at the Unicus again.

10

Sarah

Oct 29, 2025

·

Stayed 3 nights

Great hotel, fantastic location and gorgeous rooms and lovely breakfast. Would definitely stay there again and recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is consistently described as friendly, welcoming, and helpful, with staff proactively assisting (e.g., transport and parking); isolated complaints mention inflexibility or unfulfilled VIP perks.

Related guest reviews

10

Helen

Jun 14, 2025

·

Stayed 4 nights

Staff on reception always offering help and so friendly Everything was sparkling clean and modern. Fantastic decor

4

GERALD P

Sep 10, 2024

·

Stayed 3 nights

They did not refund my breakfast. Very inflexible.

10

LAURA

Mar 25, 2025

·

Stayed 3 nights

Extremely good customer service. we were helped by Kamil and Kamil at the front desk. they both took their time to help us with restaurant suggestions, itinerary planning and even weather updates! the location is great. I loved how quiet the room was. would recommend to anyone wanting to visit Krakow.

10

Gilda

Aug 11, 2025

·

Stayed 1 night

"Friendly staff, perfect location, and even more beautiful than the photos on Expedia. Truly a 5-star experience!"

10

Peter

Jun 15, 2025

·

Stayed 2 nights

Excellent location, two minutes walk to the Old town market square, very well maintained, friendly, knowledgeable and professional staff. I can only highly recommend it.

10

Menai

Nov 2, 2025

·

Stayed 4 nights

I would highly recommend this hotel. Its location was perfect, just a 2 minute walk to the square. The room was outstanding and very clean and the staff were very friendly and helpful. The breakfast was lovely with lots of different options. I would definitely stay here again if I return to Krakow.

10

Cathlyn

Jul 26, 2025

·

Stayed 2 nights

We absolutely loved this hotel! We drove in to Krakow in the late afternoon and found the driving in the old city area pretty challenging. The front desk staff were absolutely amazing and helped us get our car parked and took out all of the stress with trying to navigate the streets on our own. The rooms are beautiful and the whole hotel feels clean, modern and the service is just excellent. Breakfast were phenomenal! We walked everywhere from this hotel and totally enjoyed our experience. I would highly recommend this hotel.

10

Krzysztof

Nov 19, 2025

·

Stayed 2 nights

Great customer service

8

gillian

Aug 2, 2024

·

Stayed 3 nights

We choose this hotel as it was a VIP one but very disappointed that we didn’t receive any perks at all!

10

ARKAN

Oct 18, 2025

·

Stayed 2 nights

Great staff, very friendly, welcoming and professional. Thanks

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central and walkable in the Old Town, just minutes from the main square and surrounded by dining and sights; accessing by car can be challenging.

Related guest reviews

10

Amanda

Jun 11, 2025

·

Stayed 4 nights

The Hotel is in the perfect location with a 2 minute walk to the main square. It has plenty of shops, bars & restaurants as soon as you walk out of the doors of the hotel. The staff are extremely helpful, we messaged the hotel before arriving & requested an airport pickup which was responded to & confirmed within 30 minutes. We booked a deluxe double room which was outstanding. We had the most amazing stay at the hotel & would highly recommend.

10

Joe

Feb 28, 2025

·

Stayed 1 night

Lovely hotel, just as the pictures show. Right by the old town so location is great.

10

Fredrik

Nov 27, 2025

·

Stayed 2 nights

Fantastiskt hotell med vackra och mysiga rum. Toppenläge för promenader i staden.

10

Peter

Jun 15, 2025

·

Stayed 2 nights

Excellent location, two minutes walk to the Old town market square, very well maintained, friendly, knowledgeable and professional staff. I can only highly recommend it.

10

Zhi

Sep 10, 2025

·

Stayed 2 nights

This hotel is in the heart of the old town. It’s super clean and convenient to everything. We really enjoyed our stay.

10

Piotr

Jul 11, 2025

·

Stayed 1 night

Very good position

8

Karl

Jul 2, 2024

·

Stayed 2 nights

Great location in old town though somewhat difficult to access by car. Had to violate a couple “no entry” signs to get there. Nice and friendly staff. Everything on par with expectations in this luxury labeled hotel, with exception of electrical issues causing non-working lift one day followed up by non-working air conditioning in our room the next day.

10

John

Dec 6, 2025

·

Stayed 3 nights

Lovely little hotel with a wonderfully central location and very well appointed!

10

Neill

Jul 10, 2025

·

Stayed 2 nights

Stunning hotel in the old town with easy walking access to restaurants and bars.

8

Patrick

Aug 28, 2025

·

Stayed 3 nights

Ideal location to walk anywhere in old town Krakow. Close to town Main Square. Easy walk from train station.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and choice, though some guests felt it was not fully five‑star or could offer more variety; the on‑site restaurant is mentioned positively but less often.

Related guest reviews

10

Brian

Oct 22, 2025

·

Stayed 3 nights

We had a suite on the top floor. Very spacious, modern, clean. The hotel is a renovated palace built in the 17th century. The breakfast buffet was the best we had while in Europe, in addition to be able to have made to order pancakes , omelets.

10

Catrin

Jul 13, 2025

·

Stayed 1 night

Beautiful quality hotel in prime location with valet parking available which is very handy when travelling with your car. Great evening meal and breakfast 😍

10

Anton Martin

Feb 24, 2026

·

Stayed 3 nights

Flott rom og god frokost.

8

Matthew

Oct 10, 2025

·

Stayed 1 night

Lovely breakfast and lots of choices, nice staff and customer oriented. The lady remembered the next day that I wanted oatmilk with my coffee, great service

10

Concetta Giovanna

Jul 29, 2025

·

Stayed 4 nights

Hotel super centrale, pulito, camere splendide. Colazione da ampliare la scelta. Prodotti di qualità.

10

Menai

Nov 2, 2025

·

Stayed 4 nights

I would highly recommend this hotel. Its location was perfect, just a 2 minute walk to the square. The room was outstanding and very clean and the staff were very friendly and helpful. The breakfast was lovely with lots of different options. I would definitely stay here again if I return to Krakow.

10

Steven J

May 17, 2025

·

Stayed 4 nights

Great location, staff, and breakfast.

10

Ingunn

Oct 4, 2025

·

Stayed 4 nights

Veldig bra opphold på dette hotellet - flott stort rom med egen sittegruppe. Stort og godt bad med god dusj. Veldig god frokost. Anbefales.

8

François

Aug 21, 2025

·

Stayed 1 night

In the heart of Krakow. Confortable room. Good breakfast but not a 5 star breakfast.

10

Sarah

Oct 29, 2025

·

Stayed 3 nights

Great hotel, fantastic location and gorgeous rooms and lovely breakfast. Would definitely stay there again and recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $283
18 $169	19 $171	20 $168	21 $214	22 $149	23 $253	24 $378
25 $140	26 $139	27 $181	28 $137	29 $177	30 $250	31 $143

Su	Mo	Tu	We	Th	Fr	Sa
1 $122	2 $117	3 $117	4 $117	5 $133	6 $238	7 $228
8 $132	9 $128	10 $130	11 $136	12 $151	13 $170	14 $190
15 $127	16 $131	17 $129	18 $128	19 $149	20 $178	21 $172
22 $129	23 $127	24 $127	25 $130	26 $150	27 $308	28 $263
29 $176	30 $203

Hotel Unicus Palace Old Town - Destigo Hotels

About this property

Location

Room options

Economy Double Room

Deluxe Double Room

Premium Double Room

Standard Double Room

Superior Double Room

Standard Twin Room

Standard Suite

Guest reviews of Hotel Unicus Palace Old Town - Destigo Hotels

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Unicus Palace Old Town - Destigo Hotels

Prices for upcoming dates