Name: Crowne Plaza Gerrards Cross by IHG
Address: Oxford Road, Gerrards Cross, Beaconsfield, England, United Kingdom, Beaconsfield, Buckinghamshire, GB
Price range: $122–$422 per night
Rating: 8.18

What guests think

At Crowne Plaza Gerrards Cross by IHG, travellers frequently praise the genuinely friendly staff, clean and comfortable rooms, generous breakfasts, and handy leisure facilities with free parking, making it a solid base for drivers and families.

Several reviews note ongoing building work and occasional noise from events, plus rooms that can feel dated or have maintenance issues. The spa and pool are popular but can be crowded, with some reports of tired changing areas and temporary closures. Some guests also experienced slow deposit refunds and inconsistent Wi‑Fi. Overall, a practical choice if you’re aware of the trade‑offs from ongoing improvements and occasional noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa and pool widely used and generally enjoyed, with free on-site parking appreciated. However, renovations, occasional closures or faults (e.g., sauna down, crowded/dated changing rooms) and event noise are reported.

Related guest reviews

8

Stephen

Aug 15, 2025

·

Stayed 2 nights

Staff pleasant. Comfy bed. Breakfast fine. Ample (free) on-site parking. Handy for M40 (5 mins). Standard 4* really, no complaints.

10

Sebastian

Sep 1, 2025

·

Stayed 2 nights

We loved the Waves spa. Most hotel spas seem to be made as an afterthought, but the spa here was spacious, great treatments on offer and the relaxation room is a nice touch to allow you to really stay in that relaxation mood a little while longer opposed to just being kicked out into the bright lights and noise.

8

shakyra

Nov 17, 2024

·

Stayed 1 night

Everything was great but the sauna was not working

8

Farida

Jul 21, 2025

·

Stayed 2 nights

Lovely birthday weekend, confortable rooms ,comfortably bed and good kings size, service good and staff very friendly, spa facility were good all round jacuzzi was not on at full capacity since last time we was there but still nice ,pool warm and sauna and steam rooms was good,relaxing and enjoyable.food was good and service was excellent. Breakfast was ample and everything you would need and nice touch with the gluten free area in breakfast room own toaster, makes a difference to have thease touches.

10

Ivor

Feb 25, 2024

·

Stayed 1 night

Great swimming pool and facilities. Very friendly staff

8

Vernon

Oct 28, 2025

·

Stayed 2 nights

The room was spacious and comfortable. Staff very friendly. Swimming pool very good

6

Robert

May 6, 2024

·

Stayed 1 night

Changing rooms in the pool area are falling apart, surrounding area like a building site. Rooms are ageing & tired. Hope is past its best & not to 4 star standard.

2

Kishan

May 29, 2025

·

Stayed 1 night

Extremely disappointing stay. The spa was nothing like advertised. No proper seating, just cold wet concrete blocks. We booked a package that included a relaxation room, only to be told on arrival it was closed due to "lack of staff," with no prior notice or mention online. We left the spa after an hour because there was nowhere to sit and relax. The dinner was also misleading. It was sold as a 3-course meal, but in reality it was just a £45pp credit, which may or may not cover 3 courses depending on what you order. Worst of all, the fire alarm went off at 10pm while we were in bed. We were told it would be resolved in 5 minutes, but it ended up going off on and off for nearly an hour. What was supposed to be a relaxing weekend turned into stress and frustration. Would not recommend based on this experience.

10

Andrea

Nov 4, 2024

·

Stayed 1 night

Lovely overnight stay whilst touring around Colne Valley locations. Our room was newly refurbished and immaculate. The staff are very friendly and attentive. Spa facilities are fantastic. Definitely recommend staying here, and would return.

10

Francis

Nov 23, 2025

·

Stayed 2 nights

Clean room, efficient staff, breakfast was good and the hot tub temperature was warm enough

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Cleanliness

Many guests find rooms and common areas clean, but several reviews cite dirty or tired areas, mouldy windows, sewage odors, or mess during refurbishment. Spa changing rooms cleanliness drew repeated complaints.

Related guest reviews

2

Richard

Apr 21, 2025

·

Stayed 2 nights

The shower room proved unusable as it flooded - evidenced by bottom third of door and ‘lip’ constructed to prevent flood entering main room. Windows filthy (from building work ) and unpleasant scaffolding which was intrusive & ugly. No view!! Bar staff untrained - unaware what ‘brandy & dry ginger ‘ was! Didn’t bother with meal as loss of confidence . Breakfast however was very good. High expectations let down by awful room.

10

David

Jan 24, 2025

·

Stayed 1 night

We always stay here when we visit The Harry Potter Studios. The staff are brilliant and friendly. The breakfast is superb in every way. The cleanliness is on point and the leisure activities (mainly the pool for my 6yr old) are a little tired looking (changing rooms); but overall are great.

4

Joshua

Oct 1, 2024

·

Stayed 2 nights

The bathroom was dirty with pee stains and smells. . Plus I think bed bugs chewed on my arm and bit me while I sleep.

8

Kasia

Jan 2, 2023

·

Stayed 1 night

We had a lovely stay. The hotel was really nice so the pool, jacuzzi and sauna. The only problem was the room. Lots of mould and condensation on the windows. That’s the only thing that let the place down.

2

Andray

Dec 23, 2024

·

Stayed 1 night

The room was really dusty with cobwebs the phone wasn’t working properly and I ordered breakfast for 8:30 and it didn’t come till 10:30 after I called

10

Sara

Dec 1, 2024

·

Stayed 1 night

It’s a little tired in quite a few areas but the staff are lovely, the place is clean and the bed is comfortable. Swimming pool is a good temperature which is oddly uncommon (they’re usually bloody freezing!). Shower in room is so good I struggled to come out of it!!

10

Iain

Sep 3, 2025

·

Stayed 1 night

Comfy, clean room. Breakfast had a really good choice.

6

Paul

Feb 23, 2025

·

Stayed 1 night

Lovely massage and spa usgaecslifhrly ruined by the state of the female changing rooms with a distinct smell of urine..we have stayed multiple times at this property but this was the worst time re state of changing rooms for female. We told the front of house staff but they said that it was being refurbished in August which isn’t any reason for this to the state of things now with no effort to try and rectify the state or smell.

10

Andrea

Nov 4, 2024

·

Stayed 1 night

Lovely overnight stay whilst touring around Colne Valley locations. Our room was newly refurbished and immaculate. The staff are very friendly and attentive. Spa facilities are fantastic. Definitely recommend staying here, and would return.

4

Loren

Nov 10, 2024

·

Stayed 1 night

The hotel was nice however the facilities were far too busy to be used by the guests and Our room 245 smelt like sewage which as times was unbearable. There as no option to have dinner as this again was full. We did have a massage which was very nice .

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Rooms

Rooms are often comfortable with good beds and some spacious options, but others feel small or dated, with maintenance issues (heating, hot water, leaks) and noise from corridors, events or nearby roads; many face construction views. Wi‑Fi can be slow.

Related guest reviews

2

Alexander

Nov 26, 2025

·

Stayed 2 nights

This was my second and last time in this hotel. The first room didn’t have hot water and after the reception gave me another room, the bathtub plug didn’t work. When asking for someone to help with the bathtub plug, the reception registered the request, however no one ever came to see the issue. Having purchased the room in this hotel specifically because of bathtub access, I unfortunately did not get the value I expected.

8

David

Feb 15, 2025

·

Stayed 1 night

Good little break shame about the noise from the construction works going on. You can’t rest during the day

4

Kara

Oct 29, 2023

·

Stayed 1 night

Checkin was fine - room was clean and the shower was nice. Staff seemed friendly. The view out the window was one of what I now think is some kind of function hall with an alley lined with bins. It was a bit weird but never mind, didn’t book for the view. We went out to a restaurant to return to a wedding in full swing - looked awesome! There was no real indication that this would be any issue - it was close to silent in the lobby. As we got closer to our room - the sub bass from the wedding literally shook the fittings. The constant thud of a kick rattled pretty much throughout the room. Thinking “They must know this happens” we figured it would probably quieten down, left it to around 11:30 and called Reception. Guy confirms this is going on till 1am. I got no sleep - the hotel 100% knows these rooms can be impacted by the functions, just have to look on trip advisor. The hotel offered me 50% off another stay with them - I want a partial refund, I doubt I’ll see it or the £50 damage deposit they take (again look on trip advisor) Breakfast was tasty and the spa and pool were quite nice but it was in no way a relaxing stay, avoid if there likely to be a function, I guess?

4

sundeep

Sep 14, 2024

·

Stayed 1 night

Parking plenty Check in - fine - but £50?! And then held for 5 days Room - what a panoramic view of their new building site. It’s also a super small room. Our neighbours chatted till 2am - and you could almost make out most of what they were saying. I asked to be moved and was told that for an EXTRA £30 I could be given a better room without a construction site view. Perhaps advertise the room view!!?? Spa - mrs had a great massage. Me less so. Pool steam sauna etc - good Wifi - average to slow

8

Kayleigh

Jul 18, 2024

·

Stayed 3 nights

It was a really big room! Which was great as a family. Plenty of room to move around cases. Downside there werent any drawers for clothes just a shelf in the wardrobe. But the cleaning team were amazing and they replenished the water bottles everyday which was great with the hot weather The buffet breakfast was great! Plenty of food and again staff were lovely Parking was good, and you can park on the tight as you enter, just drive up to the barrier…as the staff said “park wherever theres a marked space” 😊 just dont forget to register yourself as a guest and the number of noghts when you arrive

8

Vernon

Oct 28, 2025

·

Stayed 2 nights

The room was spacious and comfortable. Staff very friendly. Swimming pool very good

6

Anthony

May 13, 2024

·

Stayed 2 nights

Very poor access to internet in room 245

4

Alex

Jul 4, 2023

·

Stayed 2 nights

The hotel room was a real let down, the Aircon made a horrible noise, the bath tub had rust on the side, for a premium room it was tiny, we had to squeeze between the bed and the table. Everything else was fantastic, the spa facility and staff are amazing very nice and friendly.

6

Lucy

Nov 26, 2025

·

Stayed 1 night

I stay regularly at this hotel. Its spacious, modern, clean and staff are great. The only Con is on three occasions my rooms have been freezing cold - heating is not substantial for the rooms.

6

Darren

Nov 17, 2024

·

Stayed 1 night

Shower was blocked and flooded the bathroom twice in two days.

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Service

Staff are widely praised as friendly, attentive and accommodating across reception, breakfast and spa. However, some guests report slow responses or unreturned calls, room service not answering, and occasional rudeness or unresolved requests.

Related guest reviews

2

Craig

Nov 29, 2025

·

Stayed 2 nights

Stay was reasonable but post stay they failed tonreturn the room deposit and failed to answer my enquiry to have it returned. Will never stay at a Crowne Plaza again. Awful customer service. Ruined stay.

2

Alexander

Nov 26, 2025

·

Stayed 2 nights

This was my second and last time in this hotel. The first room didn’t have hot water and after the reception gave me another room, the bathtub plug didn’t work. When asking for someone to help with the bathtub plug, the reception registered the request, however no one ever came to see the issue. Having purchased the room in this hotel specifically because of bathtub access, I unfortunately did not get the value I expected.

10

Lionel

Sep 17, 2023

·

Stayed 14 nights

Breakfast team Diana, Davina, Xavier, Gabriella always provide great service with a smile. Beatra from the front desk always make my visit comfortable and pleasant. Well done to All, keep up the great work.

10

Beverley

Mar 23, 2025

·

Stayed 1 night

Lovely hotel and super staff, we had an issue in our room, staff couldn't do enough to resolve it. Highly recommended!

10

Craig

Sep 6, 2023

·

Stayed 2 nights

Excellent stay at this hotel. Some of the friendliest staff we've encountered this year who went out of their way to make sure everything was OK and acknowledge you as they saw you in the hotel. During our two day stay, we noticed a number of cleaning and maintenance activities taking place which goes to show the hotel is being looked after and the staff are trying to present this in the best possible light. Great breakfast as well and whilst the pool is open to health club visitors, we didn't feel out of place taking our children swimming before we left. Well done to the team there.

10

Benjamin

Nov 21, 2025

·

Stayed 1 night

Staff were absolutely fantastic. We arrived at midnight and were very warmly welcomed. The staff at breakfast were super polite and welcoming. As were the staff in the spa.

6

Nuzhat

Nov 11, 2023

·

Stayed 1 night

When we booked the room I asked if we could have a late checkout, I was told to inform reception on the morning we had to checkout as it depended on availability. Which didn’t make sense. The let down was the service. We tried to ring hotel reception from the room but the phone was not working so we tried ringing from our mobile a number of times but no one picked up after many many attempts. This resulted in us not able to have a late check out as we wanted. They don’t answer their phone which was big inconvenience .

4

Samuel

Aug 18, 2024

·

Stayed 2 nights

Whilst the room etc was all cool, this hotel really shouldn’t advertise room service. We called 8 times at different times throughout our 2 day stay, no one answered.

10

Carla

Nov 10, 2025

·

Stayed 1 night

Great hotel - clean, modern, great facilities and the friendly staff provide excellent customer service.

10

Sophia

Jul 2, 2023

·

Stayed 2 nights

I loved everything about the hotel and facilities. The hotel was clean and everyone was helpful an accommodating. Breakfast was amazing. I would like to say a huge thank you to Mewriga on reception. She performed true customer service skills. Mewringa was happy, lovely smile and 100% professional and I will definitely be returning

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Location

Convenient for drivers, with easy access to the M40 and popular attractions like Warner Bros. Studio Tour, Windsor and Legoland; several mention quiet surroundings. Less walkable, with limited dining within walking distance.

Related guest reviews

10

Adenike

Aug 21, 2024

·

Stayed 3 nights

Its very quiet, clean, safe and has parking. Its not great for walking as its close to main road and no side walks.

8

Stephen

Aug 15, 2025

·

Stayed 2 nights

Staff pleasant. Comfy bed. Breakfast fine. Ample (free) on-site parking. Handy for M40 (5 mins). Standard 4* really, no complaints.

8

Kam

Jul 9, 2023

·

Stayed 2 nights

Lovely quiet location with easy access to the M40

8

NICHOLAS

May 28, 2025

·

Stayed 1 night

Great location for harry potter world.

10

Peter

Feb 26, 2023

·

Stayed 1 night

Family of 4 staying at a hotel near harry potter world ( 20mins) check in was good front desk guy was really good, pool was a added bonus and some nice restaurants locally.

10

Isra

Apr 28, 2024

·

Stayed 2 nights

Great hotel, stayed over for a wedding. Conveniently located just off the M40. Great spa, jacuzzi and pool. Good clean rooms, staff are friendly and went above and beyond. Only thing being close to a motorway, not much in terms of dining around the hotel.

10

Michelle

Aug 6, 2023

·

Stayed 5 nights

Stayed for 5 nights with partner and 2 young children. Room was clean, had 2 double beds, free mini bar and lovely bathroom. The only negative thing with the room, was lack of storage. No coat hooks, no drawers. There was only a wardrobe with a few hangers and 2 bedside cabinets (would be perfect for shorter stays) Breakfast staff were very friendly with outstanding service. Plenty of fresh food and drinks. Spa was lovely, clean, warm with plenty of clean towels. Good location, big free car park. 5 mins drive to Gerrard Cross Station and 20 minute train to London. Legoland 30 minute drive Harry potter studios 30 minute drive I would definitely recommend this hotel and can't wait to return

10

Saumendra

Jul 14, 2025

·

Stayed 1 night

Nice hotel, good parking, near M40

10

Laleh

Sep 4, 2024

·

Stayed 1 night

Great hotel if you’re staying in the area

8

andrew

Feb 20, 2025

·

Stayed 1 night

Great location for what was required.

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Dining

Breakfast is frequently praised for variety and quality. Dinner and bar offerings are mixed, with reports of limited availability, wrong or salty dishes, pricing concerns, and a package credit framed as a three‑course meal.

Related guest reviews

4

Stephen

Aug 26, 2025

·

Stayed 1 night

breakfast was the worst I've had for a long time. black pudding under cooked, bacon overcooked, sausages poor quality, soggy hash browns. not great!

10

Kelly

Oct 20, 2024

·

Stayed 1 night

Amazing stay exceptional staff who go above and beyond. Only drawback is chef over salted all of the food.

10

Deborah

Aug 24, 2023

·

Stayed 3 nights

Lovely hotel with great facilities in the Spa and Restaurant. Room was lovely. Just had to watch tou didnt trip on the trailing curtain when walking around the end of the bed as it was a tight space. Limited towel hanging space in the bathroom. Especially when trying to be environmentally friendly and not have fresh towels but you want your towel to dry between showers. Staff in general polite and friendly. Breakfast had a great selection, would have been nice to have teapot options so you could brew to your own strength rather than the servers coming around with the general pot. Food in Restaurant was very nice. Spa and gym facilities very good. Used all of these during our stay.

10

Luisa

Oct 22, 2025

·

Stayed 3 nights

Beautiful room and they listened to my request based upon room location. Breakfast was amazing. Good start to the day. Lovely facilities. A really wonderful stay.

10

Zac

Jul 24, 2023

·

Stayed 3 nights

Considering how many weddings were going on over the weekend that I stayed, I was amazed how quiet it was and how well I was looked after. The staff were really helpful and outwardly friendly and the breakfast was incredibly good. I also used the pool and spa and enjoyed that.

10

Iain

Sep 3, 2025

·

Stayed 1 night

Comfy, clean room. Breakfast had a really good choice.

2

Kishan

May 29, 2025

·

Stayed 1 night

Extremely disappointing stay. The spa was nothing like advertised. No proper seating, just cold wet concrete blocks. We booked a package that included a relaxation room, only to be told on arrival it was closed due to "lack of staff," with no prior notice or mention online. We left the spa after an hour because there was nowhere to sit and relax. The dinner was also misleading. It was sold as a 3-course meal, but in reality it was just a £45pp credit, which may or may not cover 3 courses depending on what you order. Worst of all, the fire alarm went off at 10pm while we were in bed. We were told it would be resolved in 5 minutes, but it ended up going off on and off for nearly an hour. What was supposed to be a relaxing weekend turned into stress and frustration. Would not recommend based on this experience.

10

kim

Apr 29, 2025

·

Stayed 2 nights

We came to this hotel for our anniversary we had a great time staff where great but we through that the food was over priced for what it was Very small portions but a part from the food and drink prices the hotel was great

10

Tim

Jun 8, 2025

·

Stayed 2 nights

Room was good size and comfortable and great facilities in hotel. Restaurant food and service was the highlight. Staff went above and beyond.

4

Karen

Aug 29, 2025

·

Stayed 2 nights

I was not made aware of extensive works happening and put in a room next to the building site. Staff were very friendly and helpful moving me to a quieter room to work. Reception took a full paymet on arrival despite teh fact I had already paid online so I am awaiting the release of teh pre-authorisation; almost £400! First evening there was no chicken available on teh menu and when I asked I was told it wasnt popular so they were removing it from menu when they got new printed. Ordered an alternative of meatballs which quite frankly were just balls of mush liek babyfood. It was so bad I had a sandwich the following day but even that was not as the menu said, with egg mayo instead of standard mayonaise as stated; that being said it was a good sandwich. In the evening I ordered just sticky toffe pudding but Tiramisu arrived, when pudding came as ordered it didnt have the ice cream. All in all the food was dreadful of an evening which let down the whole stay when you are there working and not being a driver to remote to walk out for dinner. I wouldnt stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$136
March	$129
April	$130
May	$149
June	$146
July	$158
August	$145
September	$160
October	$142
November	$152
December	$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $140	5 $247
6 $141	7 $193	8 $272	9 $355	10 $138	11 $138	12 $180
13 $127	14 $152	15 $249	16	17 $138	18 $135	19 $166
20 $124	21 $166	22 $422	23 $253	24 $134	25 $145	26 $162
27 $132	28 $165	29 $197	30 $197

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $134	3 $158
4 $122	5 $151	6 $200	7	8 $136	9 $150	10 $162
11 $129	12 $151	13 $222	14 $184	15	16 $142	17 $151
18 $123	19 $151	20 $182	21 $169	22 $145	23 $132	24 $169
25 $123	26 $151	27 $223	28 $168	29 $136	30 $148	31 $166

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Crowne Plaza Gerrards Cross by IHG

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