Name: Best Western Premier Heronston Hotel & Spa
Address: Ewenny Road, Ewenny, Bridgend, Wales, United Kingdom, Bridgend, Mid Glamorgan, GB
Price range: $119–$223 per night
Rating: 7.88

What guests think

At Best Western Premier Heronston Hotel & Spa, guests consistently praise friendly staff, refurbished and comfortable rooms, and convenient location, while noting recurring noise from functions and extractor fans, uneven breakfast and dining experiences, and occasional spa or pool closures.

Many highlight ample parking, but rooms lack air conditioning and some maintenance issues arise. When events are hosted, shared spaces can feel crowded. Overall, expect a comfortable stay with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa and pool availability is inconsistent, with reports of closures or dated areas. Parking is generally ample, and the gym is small but adequate.

Related guest reviews

10

Helen

Dec 28, 2024

·

Stayed 1 night

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.

6

Krista

May 26, 2025

·

Stayed 1 night

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

6

Graeme

Feb 24, 2025

·

Stayed 1 night

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

8

Hugh

Aug 16, 2025

·

Stayed 3 nights

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

8

Michele

Mar 20, 2025

·

Stayed 2 nights

Nice room. Had vegan breakfast option which is always a plus for me. Small gym but enough equipment for the size

10

Michael

Apr 13, 2025

·

Stayed 2 nights

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

6

Sarah

Sep 28, 2025

·

Stayed 1 night

Room was fine and the breakfast was good. The pool was closed

10

Shirley

Jan 8, 2025

·

Stayed 1 night

This was a lovely hotel with friendly and helpful staff. There were good breakfast options and plenty of parking. I would stay here again.

10

Christopher

Jan 15, 2025

·

Stayed 2 nights

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

8

Timothy

Jan 24, 2025

·

Stayed 3 nights

One of many stays at this hotel, The majority of staff are welcoming and friendly. Facilities have been adequate. But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards. Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall. The Spa is now looking in need of a major overhaul. The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered. I’m back there for 2 more weeks so let’s hope for some improvements

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews often describe interiors as clean and recently refurbished, with rooms generally well kept. A few note lapses like unswept floors or rubbish left around.

Related guest reviews

10

ALFRED

Dec 26, 2024

·

Stayed 1 night

It was nice and clean with friendly staff’s

6

DEIRDRE Maria

Sep 15, 2024

·

Stayed 1 night

The hotel was great for our needs as we had a wedding reception at another hotel. There was a wedding also at hotel we were staying in so a bit noisy later. Mostly the constant beat of music which seemed to go on a lot later than we expected! Room is clean and comfortable however soundproofing not great. Our neighbour seems to keep bathroom light on so sound from extractor fan going for ages-woke us up! Because of various noise issues would not stay again! Maybe we were unlucky with room location

10

David

Dec 2, 2025

·

Stayed 1 night

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.

10

Richard

Nov 10, 2024

·

Stayed 2 nights

Staff were very friendly and helpful from the cleaners to the bar and restaurant staff.Room was nice and big and partially updated.

10

Timothy

Oct 16, 2024

·

Stayed 1 night

Welcoming friendly staff, comfortable and clean room Good food with prompt service

8

Hugh

Aug 16, 2025

·

Stayed 3 nights

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

10

Paul

Jun 30, 2024

·

Stayed 1 night

Great place to stay. Recently refurbished rooms to a high standard. Lovely big showers and comfy beds. Staff all very friendly and helpful. Very happy to recommend all round. *****

10

Pauline

Jun 10, 2025

·

Stayed 2 nights

Spa slippers and some rubbish floating around for length of stay, room 28.

10

Josephine

Jun 1, 2025

·

Stayed 1 night

It was amazing the only issue is the floors needed a little more sweeping and dry mopping.

10

Christopher

Jan 15, 2025

·

Stayed 2 nights

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

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AI-generated summary based on recent guest reviews

Rooms

Refurbished, spacious rooms with comfortable beds are frequently noted. Downsides include poor soundproofing, disruptive extractor fan noise, lack of air conditioning, occasional maintenance niggles, and requests for in room fridges.

Related guest reviews

6

DEIRDRE Maria

Sep 15, 2024

·

Stayed 1 night

The hotel was great for our needs as we had a wedding reception at another hotel. There was a wedding also at hotel we were staying in so a bit noisy later. Mostly the constant beat of music which seemed to go on a lot later than we expected! Room is clean and comfortable however soundproofing not great. Our neighbour seems to keep bathroom light on so sound from extractor fan going for ages-woke us up! Because of various noise issues would not stay again! Maybe we were unlucky with room location

8

Timothy

Feb 20, 2025

·

Stayed 2 nights

Friendly welcoming staff, but a little stressed when there’s a function on. Bathroom fans do need updating as rather noisy or just put a humidity sensor on them so when someone uses the bathroom at 3:00am it doesn’t wake up thee rooms.

10

Timothy

Mar 12, 2025

·

Stayed 2 nights

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

10

David

Dec 2, 2025

·

Stayed 1 night

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.

6

Joanna

Jun 24, 2025

·

Stayed 2 nights

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

8

Hugo

Jul 1, 2025

·

Stayed 1 night

Spacious room and very friendly staff. Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this). Breakfast in the restaurant was served quickly, was generous and very good. One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

10

Sheryl

Oct 30, 2024

·

Stayed 1 night

Rooms need a small fridge

10

Michael

Apr 13, 2025

·

Stayed 2 nights

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

10

Sheryl

Oct 6, 2024

·

Stayed 4 nights

Staff were courteous and helpful. Need power outlet in bathroom for hair dryer. Needs a fridge in room. Overall very comfortable stay

6

CoachMiles

Apr 15, 2025

·

Stayed 1 night

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful. However, service can slip during busy periods, with slow or chaotic breakfasts, missed or incorrect orders, and occasional coordination issues.

Related guest reviews

4

David

Jun 12, 2025

·

Stayed 3 nights

Breakfast is chaotic every morning. 1st morning 30 minute wait after ordering. 2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

10

Timothy

Jan 31, 2025

·

Stayed 3 nights

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

10

David

Dec 2, 2025

·

Stayed 1 night

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.

6

Joanna

Jun 24, 2025

·

Stayed 2 nights

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

8

Hugh

Aug 16, 2025

·

Stayed 3 nights

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

8

Hugo

Jul 1, 2025

·

Stayed 1 night

Spacious room and very friendly staff. Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this). Breakfast in the restaurant was served quickly, was generous and very good. One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

8

Graham

Aug 27, 2025

·

Stayed 3 nights

Overall ok. But could never get room service , had to go to the bar downstairs every time which defeats the object. Wrong orders delivered to room and items also ordered but not delivered.

10

Timothy

Dec 5, 2024

·

Stayed 3 nights

Helpful friendly staff, great service and good food in the restaurant.

10

Timothy

Feb 14, 2025

·

Stayed 2 nights

Great friendly staff, Good value for momey restaurant and with greatly improved service

10

Timothy

Feb 6, 2025

·

Stayed 3 nights

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service

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AI-generated summary based on recent guest reviews

Location

Location is generally convenient for work and local travel. Some report limited disabled parking and long walks to accessible rooms.

Related guest reviews

6

Krista

May 26, 2025

·

Stayed 1 night

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

10

Timothy

Jan 31, 2025

·

Stayed 3 nights

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

10

Timothy

Mar 12, 2025

·

Stayed 2 nights

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

10

Michael

Apr 13, 2025

·

Stayed 2 nights

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

6

CoachMiles

Apr 15, 2025

·

Stayed 1 night

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

8

Sam

Oct 14, 2025

·

Stayed 2 nights

Convenient

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AI-generated summary based on recent guest reviews

Dining

Dining is inconsistent: several guests enjoyed generous or well priced meals and good restaurant service, but many report chaotic or poor quality breakfasts, long waits, and incorrect or missing orders, including unreliable room service.

Related guest reviews

4

David

Jun 12, 2025

·

Stayed 3 nights

Breakfast is chaotic every morning. 1st morning 30 minute wait after ordering. 2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

6

Graeme

Feb 24, 2025

·

Stayed 1 night

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

10

Timothy

Nov 15, 2024

·

Stayed 3 nights

Great well price food, friendly staff & excellent facilities

8

Hugo

Jul 1, 2025

·

Stayed 1 night

Spacious room and very friendly staff. Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this). Breakfast in the restaurant was served quickly, was generous and very good. One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

8

Graham

Aug 27, 2025

·

Stayed 3 nights

Overall ok. But could never get room service , had to go to the bar downstairs every time which defeats the object. Wrong orders delivered to room and items also ordered but not delivered.

6

Will

Apr 10, 2025

·

Stayed 1 night

Brekafast was pretty poor, the eggs are clesrly powder and boiling water, took 5 mins to cool down to an edible level.

10

Timothy

Feb 14, 2025

·

Stayed 2 nights

Great friendly staff, Good value for momey restaurant and with greatly improved service

8

Timothy

Jan 24, 2025

·

Stayed 3 nights

One of many stays at this hotel, The majority of staff are welcoming and friendly. Facilities have been adequate. But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards. Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall. The Spa is now looking in need of a major overhaul. The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered. I’m back there for 2 more weeks so let’s hope for some improvements

6

CoachMiles

Apr 15, 2025

·

Stayed 1 night

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

10

David

Jan 3, 2025

·

Stayed 2 nights

Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$125
March	$114
April	$124
May	$123
June	$129
July	$123
September	$117
October	$121
November	$121
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $135	7 $139	8 $149	9 $129	10 $124	11 $134	12 $159
13 $119	14 $131	15 $140	16 $139	17 $124	18 $139	19 $144
20 $129	21 $124	22 $139	23 $134	24 $129	25 $223	26
27 $208	28 $131	29 $139	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $119	3 $140
4 $129	5 $140	6 $140	7 $137	8 $140	9 $140	10 $139
11 $129	12 $140	13 $140	14 $140	15 $129	16 $140	17 $161
18 $124	19 $140	20 $139	21 $140	22 $129	23 $159	24
25 $140	26 $140	27 $140	28 $140	29 $129	30 $140	31 $140

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Monthly average prices

About this property

Location

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What guests think

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