Best Western Premier Heronston Hotel & Spa

Stayed a few times over the years. They have done it up brilliantly! My only gripe was the breakfast experience. I came at the time I had given but felt I was an inconvenience as the staff told me I only had so long, not to sit a certain tables. I was the only customer, they were packing away and were occupied with their next 'event'. Food for thought? Best wishes.

We stayed in room 12 and yes the room was amazing and clean and comfortable. The only thing is don’t think you will be getting any sleep as there was a constant noise in the room and the only way to describe it is when you hear a helicopter outside. Told the staff member and he said it’s the generator between the walls and it would turn off in 30/40mins. Long story short it didn’t turn off and after getting to the point of exhaustion we finally fell asleep. Spoke to the staff member in the morning and he didn’t really care. Sent an email to the manager and was given a reply that next door neighbours extractor fan was left on. I’m not stupid and could tell it’s more than that and also it means someone there is lying which isn’t the best service. Stayed here before and it was amazing so I suggest if they offer you room 12 refuse.

Hotel pool and spa under refurbishment, however hotel is showing signs of its age looking tired. Based in a non refurbished part of hotel room smelt fausty windows single paned with broken handles meant draft and rattling windows during a windy night was experienced. Large bathroom window wasn’t frosted hence could look out on to a main public road and more importantly people could look in. The radiator was stone cold for the 2 day stay in March, and shower was a mixer tap which struggles to regulate water, being one of the last room water pressure fluctuated when other room using water and ended up with cold showers. Disappointing for the price paid for 2 night stay. Food was good

Good clean room

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.