Name: Holiday Inn Rugby-Northampton M1 Jct18 by IHG
Address: M1 Jct 18, Crick, England, United Kingdom, Crick, Northamptonshire, GB
Price range: $56–$346 per night
Rating: 8.1

What guests think

At Holiday Inn Rugby-Northampton M1 Jct18 by IHG, guests frequently praise friendly, helpful staff and the warm, family‑friendly leisure facilities, while finding the motorway-side location convenient for stopovers and appreciating the on-site parking and EV charging.

Rooms are generally clean and comfortable but often basic or compact, with recurring complaints about ineffective air conditioning and occasional maintenance issues. Breakfast is widely liked for quality and choice, though dinner and bar service can be slow or inconsistent. Some guests report noise, overbooking or check‑in problems, and parts of the property feel dated and accessibility can be challenging for some rooms. Expect a value-focused stopover with standout staff and leisure amenities, but variable rooms and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities are a strong point, with many guests enjoying the warm pool, hot tub/sauna and a small gym, though the pool can be busy at times. On-site parking and EV chargers are appreciated, but some areas feel dated and there is no lift to some rooms.

Related guest reviews

10

Martin

Jun 21, 2025

·

Stayed 1 night

Very nice experience staying at Holiday Inn Crick. Staff very helpful, facilities good, quiet location, nice grounds, excellent breakfast, decent spa and pool. Will return for sure 😊

10

Stephen

Oct 29, 2024

·

Stayed 1 night

Good hotel for a stopover in Rugby. Very convenient location, just off motorway & about 15 minutes from town. Room &. Shower room / WC ok, though very hot and AC didn’t seem to cool it (centrally controlled for heating / cooling) - so had to keep window open, though this was limited. Apart from that very comfortable. Room service had great choice, came quickly and was good. Lots of free onsite parking and plenty of fast EV chargers.

10

Julie

Jul 20, 2025

·

Stayed 1 night

Very child friendly hotel. Leisure centre was quiet and the pool was warm. Staff were friendly and welcoming.

10

Ian

Dec 26, 2025

·

Stayed 1 night

Good value and service. Pool was nice and warm.

10

Samantha

Oct 3, 2025

·

Stayed 1 night

Clean room, comfortable bed, small fridge in room We enjoyed the pool, hot tub and sauna. Staff were friendly and responsive. Food was good. Vegan and GF options.

8

Louise

Jun 2, 2024

·

Stayed 1 night

Love staying at this hotel. Lovely swimming pool, jacuzzi and steam room. Nice breakfast

10

Sara

Jun 28, 2024

·

Stayed 2 nights

Nice staff. Comfy bed. Good gym and pool facilities. Excellent price. What more could you ask for? I was visiting marinas and the hotel is a good location for a few.

10

ewan

Dec 31, 2024

·

Stayed 1 night

and helpful and will do everything to serve you. The amenities i.e the pool, gym, etc are just a great extra, more than other gotels offer. They even have a children's area with toys and more. The breakfast is so good for value and a good selection to choose from.

8

IAN

Jun 30, 2024

·

Stayed 1 night

I had a older lady 8n a wheelchair and there was no lift to the upper floor very poor in todays society

8

Laura

Jun 30, 2024

·

Stayed 1 night

Good location, easy to get to and good size car park. Rooms were ok, not massive but clean and fine for an over night stay. Used the pool however was full of children and swimming lessons so almost impossible to swim lengths and not be splashed several times, not a relaxing experience at all! Recommend a swim lane for adults only

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Cleanliness

Rooms and bathrooms are generally clean, with many guests praising housekeeping and tidy leisure areas. A few report lapses such as unmade or crumb‑covered bedding and uncleared breakfast tables.

Related guest reviews

8

Tracy

May 26, 2025

·

Stayed 2 nights

Comfortable beds, clean room and bathroom. Breakfast was plentiful and a good range to suit lots of different dietary needs. Staff were friendly and helpful, especially Craig the night manager. Would stay again.

2

Pauline

Oct 14, 2024

·

Stayed 1 night

Terrible. No clean

10

Samantha

Oct 3, 2025

·

Stayed 1 night

Clean room, comfortable bed, small fridge in room We enjoyed the pool, hot tub and sauna. Staff were friendly and responsive. Food was good. Vegan and GF options.

2

Wasim

Oct 28, 2023

·

Stayed 2 nights

Worst hotel over bookend and gave twin room when double room was booked. Just to fine biscuit crumbs in the bed rejected by someone and then passed down

10

Jessica

Apr 14, 2024

·

Stayed 4 nights

Lovely and clean, staff so helpful and kind. Food ok, breakfast had lots of choice! Pool clean, easy to park, slight error with charges to room but front desk staff super efficient and sorted straight away.

8

Esther

Apr 8, 2024

·

Stayed 2 nights

Friendly staff, very clean and the food was really good. The sofa bed in room 139 was very uncomfortable, we had to move my daughter to another room. Otherwise the general experience was really good.

10

Sian

Aug 11, 2025

·

Stayed 2 nights

We enjoyed our two night stay, the food was good and their were main meals and lighter bites to choose from, the breakfast was excellant. My daughter enjoyed the pool. The room was clean and sufficient for us.

10

Steve

Sep 29, 2025

·

Stayed 3 nights

Clean, good breakfast, friendly staff.

6

Jennifer

Aug 12, 2024

·

Stayed 2 nights

Stayed two nights 3 in one room with a sofa bed. Sofa bed was not made up correctly, there was no mattress on it, didn’t realise until my daughter got up the next morning with a very sore back. Breakfast on day one was a shambles no clean tables and hardly any food left at 9:30, breakfast is served until 10:30 so you would expect there to be food left

10

Phillip

Apr 14, 2024

·

Stayed 1 night

The outside of the hotel and grounds was nothing special but inside it was clean and modern. The swimming pool was warm and changing rooms clean. Breakfast was excellent, staff very friendly. Very accommodating for dogs. Short walk into village.

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Rooms

Rooms range from comfortable to basic and compact; several note ineffective or non‑working air conditioning, dated fittings and limited sockets. Noise can travel, and small doubles or sofa beds are uncomfortable for some.

Related guest reviews

8

Steve

Jun 21, 2025

·

Stayed 1 night

Great location, staff are really friendly and accomodating. Bernadette was a star! Room spacious but air conditioning not working so way to hot. Fan supplied but noisy and ineffectual.

10

Amelia

Nov 2, 2025

·

Stayed 1 night

Beautiful room

4

Zoe

Jul 13, 2025

·

Stayed 1 night

We booked specifically for air conditioning in the rooms after looking at different hotels. To arrive and find out air-conditioning in rooms was not working and they had put a fan in circulating hot air. If this had not been the only reason we chose the hotel then I would have been happy.

6

Lucie

Aug 1, 2025

·

Stayed 1 night

It was quiet area, but the property feels run down in places. Our room was poorly maintained on the walls, paint was peeling and chipped. Air con didn’t work, the 3rd bed for the child was tiny, small and thin mattress. Double bed was small. Food options were good, but staff were clueless, disorganised and rude

8

Matthew

Mar 2, 2024

·

Stayed 1 night

Nice hotel. Easy parking. Friendly staff & free gym/ swimming pool on site. However, bed is very small. It doesn’t seem like a full double bed. Room was small, but that wasn't a problem. Nice bathroom.

2

Samantha

Aug 15, 2025

·

Stayed 2 nights

We stayed for two nights, wish it had been no nights. From the moment we arrived the hotel appeared to be in chaos. Had to change rooms after the first night as the bed was so uncomfortable it was difficult to sleep. Decided to eat in the hotel, really wished we hadn’t. We waited over an hour for our food, had to chase it twice only to be told our meal had been given to another table! When our food did finally arrived after nearly 1.5 hours the pizza was so greasy we had to use napkins to mop up the oil sitting on top of it and the chips were cold. When we complained to the manager he appeared to find the whole situation funny. In addition to this the bar staff looked like they were on the brink of tears and the receptionist was close to a breakdown. This hotel is clearly understaffed. Would never stay here again!! We really should be given a full refund at the very least for such a traumatic experience. Such a shame as it could have been so much better.

10

Richard

Oct 4, 2024

·

Stayed 1 night

Staff we great. My room was terrible as the door did not close. The cleaning staff at least should have noticed that. However as soon as I drew this to the attention of reception my room was changed.

6

Paul

Jul 31, 2025

·

Stayed 3 nights

Food / Drink /Bar area good, good friendly service. Bedroom not so good, not enough noise dampening from other rooms, doors banging, TVs etc

6

Sam

Oct 25, 2024

·

Stayed 3 nights

Friendly staff but a tired hotel: -Shower boiling hot -Dated TV -No plugs beside the bed -Aircon ineffective I will not be returning

8

John

Jul 14, 2025

·

Stayed 1 night

Pleasant staff, comfortable bed, a good night's sleep.

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Service

Staff are frequently described as welcoming and helpful, with several examples of going the extra mile. Service can be inconsistent, with reports of overbooking, slow or confusing check‑in, unstaffed reception at times, and slow or rude bar/restaurant service.

Related guest reviews

10

Martin

Jun 21, 2025

·

Stayed 1 night

Very nice experience staying at Holiday Inn Crick. Staff very helpful, facilities good, quiet location, nice grounds, excellent breakfast, decent spa and pool. Will return for sure 😊

10

Nazrin

Nov 1, 2025

·

Stayed 2 nights

Amazing stay, a special thank you to Alice for making our stay extra amazing! All staff are keen to help and made our experience top tier!

8

Tracy

May 26, 2025

·

Stayed 2 nights

Comfortable beds, clean room and bathroom. Breakfast was plentiful and a good range to suit lots of different dietary needs. Staff were friendly and helpful, especially Craig the night manager. Would stay again.

6

DEBRA

Sep 17, 2025

·

Stayed 1 night

Upon check-in I was not told to put my car registration in. I was not asked if I stayed at the hotel before and I have not. I was not told where my room was, where the lift was, where the restaurant was, breakfast times. I am registered disabled and had to drag my bags and ask a waiter where the lift was and how to get to my room. The receptionist was an older lady, who disappeared after asking me to sign my check-in form and issued my keys. A waiter Cal helped me carry my bags up several flights of stairs to Room 142. I explained i was registered disabled, so Cal left me inside the room to go to reception and asked for a room on lower floor closer to reception. He came back to tell me, there wasn't another room and if I was staying for 2 nights I could of been moved the following day. Later that night I asked for some ice from the bar and the young waitress was very unfriendly and told me they didn't have much ice at 9pm. The sink in the room was leaking so i looked underneath and tightened the loose bit, which i reported to reception on check out the following day. The room was lovely and comfortable. Lily was on reception and bar on day of checkout and she was amazing, friendly and helpful! Lily and Cal were helpful, polite, friendly and approachable. Both Cal and Lily provided excellent customer service. I thanked Cal on checkout as he was working also. The gentleman in the health club also provided excellent customer service.

4

Baby Gisselle

Aug 24, 2025

·

Stayed 1 night

They were overbooked, only got to know when we reached the hotel for checked in. They help us to book another place. Can’t believe this happens to ihg hotel. All about money making.

2

Daspal

Jul 13, 2025

·

Stayed 1 night

The bar tender was simply rude! No manners whatsoever. I requested a change of glass, and he thought I was being petty. Not as if the drink was free! Happy to discuss his level of service with management. Will not be staying here again, simply because of the bar tender.

2

Samantha

Aug 15, 2025

·

Stayed 2 nights

We stayed for two nights, wish it had been no nights. From the moment we arrived the hotel appeared to be in chaos. Had to change rooms after the first night as the bed was so uncomfortable it was difficult to sleep. Decided to eat in the hotel, really wished we hadn’t. We waited over an hour for our food, had to chase it twice only to be told our meal had been given to another table! When our food did finally arrived after nearly 1.5 hours the pizza was so greasy we had to use napkins to mop up the oil sitting on top of it and the chips were cold. When we complained to the manager he appeared to find the whole situation funny. In addition to this the bar staff looked like they were on the brink of tears and the receptionist was close to a breakdown. This hotel is clearly understaffed. Would never stay here again!! We really should be given a full refund at the very least for such a traumatic experience. Such a shame as it could have been so much better.

10

Mae

Sep 22, 2023

·

Stayed 1 night

Each member of staff I encountered was exceptionally welcoming, friendly and helpful.

2

Dorothy

Nov 24, 2024

·

Stayed 1 night

Check in was very slow. Receptionist said I hadn’t paid or booked the two rooms yet I had email and credit card confirmation. Eventually it was resolved but it seemed there were issues with lack of understanding of their check in system. No security when we arrived back at 12pm and the reception area was unmanned and we were able to work to our rooms unchallenged.

10

Heather

Jun 13, 2025

·

Stayed 2 nights

The staff were absolutely amazing and worked really hard to please all the guests.

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Location

Conveniently located just off the M1, suiting stopovers and road trips, with many finding it quiet. Some guests note it can feel isolated despite the easy access and ample parking.

Related guest reviews

10

Stephen

Oct 14, 2024

·

Stayed 1 night

Good place for a short stay, especially if you have an electric car as there are plenty of charging stations and lots of free parking. Comfortable bed, decent shower, good heating via electric radiator & air con. Room service snack menu looked interesting, though we didn’t need it. Breakfast was ok, though not very hot.

10

Stephen

Oct 29, 2024

·

Stayed 1 night

Good hotel for a stopover in Rugby. Very convenient location, just off motorway & about 15 minutes from town. Room &. Shower room / WC ok, though very hot and AC didn’t seem to cool it (centrally controlled for heating / cooling) - so had to keep window open, though this was limited. Apart from that very comfortable. Room service had great choice, came quickly and was good. Lots of free onsite parking and plenty of fast EV chargers.

8

Tracy

Aug 12, 2024

·

Stayed 1 night

Was very handy to the M1.

10

Azam

Apr 15, 2025

·

Stayed 1 night

Loved it but hotel is isolated in location only down side

8

Trev

Jul 29, 2024

·

Stayed 1 night

Facilities were good and very clean - staff were friendly. Good location

8

Adrian

Aug 15, 2025

·

Stayed 1 night

This was a “staging post” on our way to the North and Scotland for a holiday It served its purpose well. Breakfast was particularly good. Overall well satisfied with the facilities provided.

8

don

Jun 29, 2025

·

Stayed 1 night

Excellent location to motorway ,all you need is there on site plenty parking

10

Sara

Jun 28, 2024

·

Stayed 2 nights

Nice staff. Comfy bed. Good gym and pool facilities. Excellent price. What more could you ask for? I was visiting marinas and the hotel is a good location for a few.

10

Rebecca

Jul 20, 2024

·

Stayed 1 night

Quiet, easy access to the motorway.

8

Kelvin

May 30, 2023

·

Stayed 2 nights

Nice hotel in good location for our needs, staff were very welcoming, friendly & helpful. Room was nice clean and quiet. Will definitely be staying again if in the area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and variety, including options for dietary needs. Dinner and bar experiences are mixed, with slow service, limited choices and occasional errors or poor dishes alongside some enjoyable meals and room service.

Related guest reviews

10

Catherine

Jul 11, 2024

·

Stayed 2 nights

Friendly staff great breakfast and great choice for dinner.

8

Yvonne

Nov 29, 2025

·

Stayed 1 night

A lovely, comfortable hotel. Very friendly and attentive staff. A nice breakfast. A chilled, relaxed environment.

10

Stephen

Oct 29, 2024

·

Stayed 1 night

Good hotel for a stopover in Rugby. Very convenient location, just off motorway & about 15 minutes from town. Room &. Shower room / WC ok, though very hot and AC didn’t seem to cool it (centrally controlled for heating / cooling) - so had to keep window open, though this was limited. Apart from that very comfortable. Room service had great choice, came quickly and was good. Lots of free onsite parking and plenty of fast EV chargers.

6

I W L

Jun 1, 2025

·

Stayed 2 nights

After a very positive experience at another Holiday Inn, we were disappointed here - staff seem pre-occupied (Wrong drink served, told pie of day had meat - it didn't, wrong dessert (Breakfast staff and food very good by contrast), no info on hotel facilities at curt reception. Restaurant not opened - "eat in bar". NO GLUTEN FREE Desserts on offer. On other hand excellent pool, comfortable clean room

8

Mark

Oct 20, 2024

·

Stayed 2 nights

Staff were great, especially the young lads in the bar. Would be great if they could find my aftershave that I forgot to take home. The pie was a bit disappointing tho.

8

Nicola

Nov 18, 2024

·

Stayed 1 night

Good value for money. Food reasonable although service slightly on slow side. Room very clean but bed was like sleeping on a jelly.

2

Samantha

Aug 15, 2025

·

Stayed 2 nights

We stayed for two nights, wish it had been no nights. From the moment we arrived the hotel appeared to be in chaos. Had to change rooms after the first night as the bed was so uncomfortable it was difficult to sleep. Decided to eat in the hotel, really wished we hadn’t. We waited over an hour for our food, had to chase it twice only to be told our meal had been given to another table! When our food did finally arrived after nearly 1.5 hours the pizza was so greasy we had to use napkins to mop up the oil sitting on top of it and the chips were cold. When we complained to the manager he appeared to find the whole situation funny. In addition to this the bar staff looked like they were on the brink of tears and the receptionist was close to a breakdown. This hotel is clearly understaffed. Would never stay here again!! We really should be given a full refund at the very least for such a traumatic experience. Such a shame as it could have been so much better.

10

Samantha

Oct 3, 2025

·

Stayed 1 night

Clean room, comfortable bed, small fridge in room We enjoyed the pool, hot tub and sauna. Staff were friendly and responsive. Food was good. Vegan and GF options.

8

Adrian

Aug 15, 2025

·

Stayed 1 night

This was a “staging post” on our way to the North and Scotland for a holiday It served its purpose well. Breakfast was particularly good. Overall well satisfied with the facilities provided.

10

Sian

Aug 11, 2025

·

Stayed 2 nights

We enjoyed our two night stay, the food was good and their were main meals and lighter bites to choose from, the breakfast was excellant. My daughter enjoyed the pool. The room was clean and sufficient for us.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$87
March	$102
April	$105
May	$108
June	$111
July	$106
August	$115
September	$125
October	$116
November	$133
December	$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $98	5 $115
6 $74	7 $173	8 $195	9 $193	10 $153	11 $85	12 $171
13 $60	14 $133	15 $346	16	17 $112	18 $91	19 $115
20 $63	21 $161	22 $242	23 $195	24 $104	25 $74	26 $93
27 $63	28 $156	29 $169	30 $163

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $72	3 $91
4 $57	5 $132	6 $155	7 $168	8 $100	9 $79	10 $127
11 $62	12 $140	13 $165	14 $157	15 $96	16 $78	17 $81
18 $64	19 $134	20 $176	21 $148	22 $99	23 $56	24 $86
25 $60	26 $142	27 $170	28 $136	29 $89	30 $75	31 $86

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Rugby-Northampton M1 Jct18 by IHG

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