Name: Felbridge Gatwick Hotel & Spa
Address: London Rd, East Grinstead, East Grinstead, England, United Kingdom, East Grinstead, West Sussex, GB
Price range: $93–$175 per night
Rating: 8.45

What guests think

Across the reviews, Elite Venue Selection Felbridge - Gatwick is praised for genuinely friendly, accommodating staff, generally spacious, clean rooms, a warm pool with relaxing spa facilities, and a convenient location for Gatwick and East Grinstead with plentiful free parking.

Breakfast and the on site restaurant receive frequent praise for quality and choice. Common drawbacks include limited soundproofing and occasional nighttime noise, no lift with many stairs, and a spa area that can feel crowded or subject to restricted times. A few reviews mention maintenance or housekeeping lapses and inconsistent temperature controls, plus limited morning coffee from the bar. Overall, it delivers solid comfort and value for a short stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Leisure facilities are popular: warm pool, jacuzzi, sauna/steam and a small but functional gym; free on site parking is widely appreciated. Drawbacks noted are no lift and many stairs, spa crowds or restricted times, occasional tired areas, and the need to prebook or finding access limited by spa days.

Related guest reviews

10

Jessica

Dec 30, 2025

·

Stayed 5 nights

The staff were very friendly and helpful. Checkin was very quick. Upon realising we booked a smaller room by mistake, we were upgraded to a more spacious room without charge. Overnight parking is free for guests. The room was spacious and clean and was serviced daily with clean towels. The temperature was good and complimentary robes were offered to us. The hot water didn’t work in our room on the penultimate day. They offered to change room for us but we declined. Instead, we accepted the offer for us to shower in another room until they had fixed the problem. The Bar and restaurant had a nice chilled atmosphere, although the bar opening time was a little later in the day so it wasn’t possible to order a coffee in the morning but coffee is served in the restaurant with breakfast. The sauna/spa was great too, a perfect way to end a long day sightseeing but can be busy. The gym is small but complete. The location is excellent as it is only a 10 minute taxi drive from the centre which is very pretty and where you can find many restaurants for meals. Sainsbury’s is just next to the station which is also 10 mins drive from the hotel. If you don’t have a car there is a local supermarket just down the road. The airport is just 20mins away in the taxi. All in all, a fantastic 5 day stay with nice staff. I can highly recommend this hotel and would definitely stay there again.

8

Elizabeth

Dec 26, 2025

·

Stayed 2 nights

Staff were friendly and helpful. Room was clean and spacious. Spa facilities are a little tired but still enjoyable. Restaurant and lounge areas are high standard.

8

Jamie

May 19, 2024

·

Stayed 1 night

Spa gets busy and is sometimes unavailable to guests because non staying guests have booked spa days. This means you can’t even use the pool or steam room. Make sure to book a slot for the pool etc in advance.

6

Campbell

Jun 18, 2025

·

Stayed 1 night

Hotel nice, good spa area. The hotel advertises as a place to stay for Gatwick Airport nut it doesn’t have a lift!!! So you end up lugging your suitcases up two flights of stairs.

10

Jing

Jan 3, 2025

·

Stayed 1 night

We spent a night at this hotel to be able to catch an early-morning flight at Gatwick the next day. It’s only 15-20 min drive from the long stay car park of the north terminal. Our room was clean, modern and had everything we needed. We particularly liked the restaurant/bar and the swimming pool at the hotel. The food was delicious. The pool was clean and had a nice jacuzzi, a sauna room and a steam room. Using the pool must be prebooked but is only a phone call away. The staff members at the hotel were friendly and courteous. Overall, our experience at the hotel was highly positive.

10

Parikshit

Jan 5, 2025

·

Stayed 1 night

Easy access to Gatwick . Great spa facilities and large rooms for families!

10

Christina

Aug 13, 2024

·

Stayed 3 nights

Really nice hot with great facilities but, as it's a listed building, lots of stairs and no lift so be mindful of this if you have a lot of luggage.

10

Ryan

May 19, 2024

·

Stayed 1 night

Great stop over near Gatwick. Lovely pool - warm and clean. Restricted pool hours for children. Breakfast was plentiful and a good range of options.

8

Roger

Dec 14, 2025

·

Stayed 1 night

Pros - Friendly staff, warm pool, HOT hot-tub, comp water & fridge. Cons - One towel for a couple, shower door didnt close, low flow shower.

10

Kimberley

Oct 24, 2025

·

Stayed 1 night

One of the cleanest hotels I have ever stayed in, lovely clean pool and quiet spa area too. Beautifully presented with friendly staff and free parking.

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Cleanliness

Most guests describe rooms and public areas as very clean or spotless. However, a minority report lapses such as hair in showers, missed servicing, or leftover items from previous stays.

Related guest reviews

6

Martin

Dec 22, 2025

·

Stayed 1 night

Bathroom needed proper cleaning as there was hair in the shower which we had to remove.

8

Catherine

Dec 27, 2025

·

Stayed 3 nights

Room was spotless and staff very accommodating

10

Louise

Apr 10, 2025

·

Stayed 2 nights

Excellent stay at this very clean and cared for hotel. Staff were very friendly and helpful. Nothing to complain about!

10

Paul

Mar 16, 2025

·

Stayed 1 night

Large clean, modern room. Good standard of toiletries in the bathroom. Ample free parking, close proximity to shops, chippy, and a decent pub. Conveniently placed for Gatwick.

6

Doug

Aug 4, 2024

·

Stayed 1 night

Room was dirty with two items found. Old milk bottle under one bed and mouldy cereal in the wardrobe

10

Gordon

Jan 25, 2024

·

Stayed 1 night

Nice hotel, massive bedroom, very clean and tidy

10

David

Sep 21, 2025

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Stayed 1 night

Friendly and professional staff. Exceptionally clean rooms. Excellent food quality. Beds were too firm for me personally.

10

Mohamed

Oct 31, 2025

·

Stayed 1 night

Spotless room - large and spacious. Comfy bed. Waited 10minutes to check in - very busy but helpful front desk team. Maybe worth considering an easier key pick up method if already checked in online ahead of arrival!

10

Kimberley

Oct 24, 2025

·

Stayed 1 night

One of the cleanest hotels I have ever stayed in, lovely clean pool and quiet spa area too. Beautifully presented with friendly staff and free parking.

10

Barry

Sep 2, 2025

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Stayed 1 night

Lovely hotel, the staff were very friendly. It was very fresh and very clean. The room was well appointed and very large with a comfortable bed and lovely air conditioning There was tea and coffee and bottled water in the room it was also lovely as you did not have to pay for parking as a lot of other hotels charge for parking it had a lovely swimming pool and a lovely restaurant. The food look amazing but I did not eat there. I would highly recommend this hotel.

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Rooms

Many find rooms spacious, comfortable and modern, with good beds and features like blackout blinds and air conditioning, and some were upgraded. Downsides include poor soundproofing, occasional temperature or air conditioning issues, small “cosy” rooms, and dated or cramped bathrooms with low showerheads.

Related guest reviews

6

Mark

Jul 1, 2025

·

Stayed 1 night

The room was great, the staff were lovely and the food was excellent. What ruined it was the loud noise the air conditioning system made throughout the night every 15 minutes or so. My brother heard it too in the next room. I turned my aircon unit off yet the noise continued. Probably should have said something to receiption at the time. Great stay apart from the noise

10

Elaine

Sep 7, 2025

·

Stayed 2 nights

Great hotel for what we needed to visit family room very comfortable and bathroom nice. We used the pool facilities an added bonus for us as dont normally get a hotel with a pool definitely use again

10

Traci

Jul 3, 2024

·

Stayed 1 night

The staff and courteseousness of the staff here exceeded expectations. The room was outstanding as was the extensive buffet breakfast!

10

Phil

Sep 1, 2025

·

Stayed 1 night

We had a great stay, were upgraded to executive room which was a lovely surprise.

6

Luke

Feb 13, 2023

·

Stayed 1 night

Let me start by saying that the staff here at the Crowne Plaza Felbridge Hotel where absolutely amazing, where kind, attentive and more then welcoming. This review is not reviewing the staff it is reviewing the hotel as a building. Below are the issues faced. - The loud voices from outside the rooms. - I understand that it was a weekend when I booked but what I heard was incredibly loud and you could hear people outside your room like they where standing next to you. You had almost no privacy, meaning that they would also be able to hear the noise and conversation coming from inside the room as well. There was no sound proofing around the doors and it just seemed poorly thought out especially for a Spa Hotel, the noise also continued through till well after midnight. Floorboard Creaking Above - The room I booked was large with a queen size bed, very spacious, and looked absolutely great, that was until the guests above us arrived and checked into their room. This was such a bad experience as I had an awful nights sleep due to the sound of almost very floor board creaking across their entire room underneath them. It seemed like there was no insulation beneath the room above and the room below. I could hear when they where getting out of their bed and heading to their bathroom their door ect. It was loud enough to wake me up multiple times across the evening when the guests upstairs required to use the facilities. Those are the 2 main issues however not all the issues

10

Stephen

Dec 23, 2025

·

Stayed 1 night

Very spacious and comfortable room. Bar staff friendly and good range of drinks. Check in was quick with friendly staff. Very pleasant stay.

10

julie

Jul 8, 2024

·

Stayed 1 night

Room was fabulous size with balcony which was good as I am disabled and needed the extra room for walking with crutches but not the low bed offered in a disabled room

6

roger

Aug 18, 2025

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Stayed 1 night

Parking was good, and facilities good also. The 'cosy' room we booked was too small, to be enjoyable.in room 227 Our previous room downstairs room 100 or a bit higher, was enjoyable

10

Stuart

Dec 23, 2025

·

Stayed 1 night

All was excellent but for the shower, cramped and in need of a total refit BUT, it all worked fine. Would happily stay again.

6

simon

Oct 14, 2024

·

Stayed 1 night

We had noise from the room above. Floor creaked a lot. People in the corridors talking and not considering others. All mentioned at check out

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Service

Service is widely praised as friendly, welcoming and accommodating across reception, bar and restaurant, with quick check in and helpful problem solving. A few guests reported brusque or unhelpful interactions or minimal check in information.

Related guest reviews

10

Sarah

Aug 31, 2025

·

Stayed 1 night

Excellent service, extremely friendly and pleasant staff.

2

Jeremy

Feb 28, 2023

·

Stayed 4 nights

I had a pleasant enough room. Check-in was very slow and the staff member did no know what to do. In the evening I heard banging and jumping on floor from the next door room. I called reception to get the, to ask the people in the room to be quiet. They did nothing. I called again and they said it was a child and there was nothing they could do. They told me I would have to move room if I did not like the noise, but the new room would be a ‘broken room’. I refused and told them they should move the noisy people. They refused. When I complained and said I would have to ask their guest to be quiet, the receptionist became aggressive and said if I did not like it I should leave the hotel. I looked out in the corridor and me a lady from the Floor below who had just complained, but the banging continued. When I rang reception again, the French lady receptionist became aggressive again and told me to leave the hotel. I spoke to the manager who was rude aggressive and totally uncooperative. I said in all the years of staying in hotels I have never come across such an attitude. He just shrugged and said he was wanting to get home. I left in disgust and found another property. The manager’s name is Shantarv Tarc. I would say, don’t stay there it is an awful place and the staff (except a man called Tibor) are all dreadful and unpleasant!

10

Alan

Oct 26, 2025

·

Stayed 1 night

The outstanding condition was how attentive, pleasant and helpful were the staff from reception to bar and restaurant.

10

Tony

Dec 30, 2024

·

Stayed 1 night

Delightful staff and service across the hotel.

10

David

Nov 27, 2024

·

Stayed 1 night

Lovely hotel, friendly staff, enjoyable food options. We stayed just the one night, looking primarily for convenient parking options within a short drive of Gatwick. This hotel fitted this bill ... and so much more. Thank you for such a pleasant stopover

10

Matt

Oct 6, 2025

·

Stayed 1 night

Clarice was the most welcoming, accomodating and empathetic receptionist ever encountered !!! The initial welcome makes all the difference.

10

Alison

Sep 8, 2025

·

Stayed 1 night

On arrival they changed our room to an accessible one and then we had to change again as our tv didn’t work. Clarice in reception couldn’t have been more helpful to us and all staff were very helpful and friendly

10

David

Sep 21, 2025

·

Stayed 1 night

Friendly and professional staff. Exceptionally clean rooms. Excellent food quality. Beds were too firm for me personally.

6

Michael

Dec 21, 2025

·

Stayed 1 night

A Wonderful Stay Marred by One Unfortunate Encounter "Buttergate" We recently stayed at this hotel and found so much to love about it. From the moment we arrived on Friday night, we were greeted by a very pleasant lady at reception who made us feel instantly welcome. Shortly after arriving at our Room the telephone rang, it was the duty manager asking if everything was to your satisfaction, a really nice touch. The Highlights Our room #114 was impressively spacious and spotlessly clean. It was well-stocked with amenities, free bottled water and the bed was exceptionally comfortable, ensuring a great night's sleep. The hotel is in a prime spot—very convenient with easy parking and close to many local attractions and amenities. The Breakfast Spread The food itself was delicious. There was a wide selection of just about everything you could ask for to start your day. A Note on Service We had a very disappointing experience on Saturday morning. My wife politely asked an older lady working the breakfast shift where the butter was located. She was met with an incredibly abrupt and rude response: "In the refrigerated area where you would expect it." When my wife tried to explain she had been looking near the jams, the staff member snapped back, "Why would they be next to the jams? They would obviously melt!" It was clear this individual did not want to be there, and her attitude was completely uncalled for hence our 3 star rating otherwise it would be a 5 star

10

Becky

Nov 23, 2024

·

Stayed 1 night

Fantastic stay. The hotel was spotlessly clean the staff were fantastic. Will definatly book again

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Location

Convenient for Gatwick (around a 15–20 minute drive) and East Grinstead, with shops and supermarkets nearby; ample free parking supports easy access. A few guests found it farther from the airport than expected.

Related guest reviews

10

Andrew

Nov 9, 2025

·

Stayed 1 night

Great parking, lovely breakfast and superb location for East Grinstead and the surrounding area.

10

Caitlyn

Jun 17, 2023

·

What a beautiful way to start our adventure around the UK. It was a short distance to the Gatwick airport and was about a £25 taxi ride. We were warmly welcomed and they allowed us to check in early without any fee. The rooms were clean and comfortable, we had a nice view of the garden area. We were able to get lunch at a local pub and went for dinner at the restaurant in the hotel ( £40 and £52 ). The service was AMAZING at the restaurant. Victoria served us and answered all our silly questions about the UK. The hotel has a steam room, sauna, spa, pool and hot tub which is really nice to help with the jet lag. The rooms also have blackout curtains'. We got breakfast included and it was probably the best continental breakfast I have ever been served ay a hotel. So many options and all really high quality. Overall 10/10, would recommend it to anyone!! Only downside is that the carpets in the halls to the rooms are not very luggage friendly.

10

Andrew

Oct 6, 2025

·

Stayed 1 night

Good access to East Grinstead Hockey Cluc

10

Paul

Mar 16, 2025

·

Stayed 1 night

Large clean, modern room. Good standard of toiletries in the bathroom. Ample free parking, close proximity to shops, chippy, and a decent pub. Conveniently placed for Gatwick.

10

Elizabeth

May 27, 2025

·

Stayed 2 nights

Excellent service and beautiful rooms! The facilities were great, the bed and pillows wonderful and it was I very nice stay. Staff very helpful. It was farther away from the airport than anticipated so the Uber and Taxi were more expensive than anticipated. Other than that, amazing!

10

Carly

May 26, 2024

·

Stayed 1 night

The hotel os very convenient for Gatwick, is well staffed, has beautiful clean facilities and a great restaurant. Would use again and recommend to others

10

David

Nov 27, 2024

·

Stayed 1 night

Lovely hotel, friendly staff, enjoyable food options. We stayed just the one night, looking primarily for convenient parking options within a short drive of Gatwick. This hotel fitted this bill ... and so much more. Thank you for such a pleasant stopover

10

Scott

Nov 7, 2025

·

Stayed 4 nights

Good car park, no issues during stay

10

Jing

Jan 3, 2025

·

Stayed 1 night

We spent a night at this hotel to be able to catch an early-morning flight at Gatwick the next day. It’s only 15-20 min drive from the long stay car park of the north terminal. Our room was clean, modern and had everything we needed. We particularly liked the restaurant/bar and the swimming pool at the hotel. The food was delicious. The pool was clean and had a nice jacuzzi, a sauna room and a steam room. Using the pool must be prebooked but is only a phone call away. The staff members at the hotel were friendly and courteous. Overall, our experience at the hotel was highly positive.

8

Michele

Jul 24, 2025

·

Stayed 2 nights

I had a very comfortable stay in a very well kept large room. The reception staff were very friendly. I was pleased there was plenty of free parking, as I was travelling through and most other Gatwick hotels did not offer this without a fee.

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Dining

Breakfast and the restaurant are frequently praised for quality, selection and pleasant service. Critiques mention occasional dry items, limited plant based options, high prices, and a few service lapses at breakfast.

Related guest reviews

8

Victoria

Oct 19, 2025

·

Stayed 1 night

We got there 5 minutes after breakfast starts. We was the first one there. They hot food was dry like it had been sat on the hot plate far to long.

10

Donna

Aug 25, 2025

·

Stayed 1 night

Excellent stay very nice room and breakfast

10

Ollie

Dec 5, 2025

·

Stayed 1 night

Good breakfast had a good selection

10

Andrew

Oct 27, 2025

·

Stayed 2 nights

Great parking, good breakfast, lovely staff.

8

Mr Paul

Jan 17, 2025

·

Stayed 1 night

Our room was a spacious “club” room looking out towards a large courtyard area. It was far too cold to explore outside! I had reserved and I had paid for four “club” rooms as this was a celebratory occasion for my wife’s 80th birthday. Reception were very helpful in providing one twin room, at check in, which I had originally requested. The heating in our elder son’s room was not working properly and although reception undertook to resolve this the room did not achieve an acceptable temperature until breakfast time! He has independently taken this up with management after our departure. The buffet style breakfast was of excellent quality and well presented. The staff were courteous and helpful. We had intended to take dinner in the restaurant. Regrettably the menu, although extensive, did not provide suitable choices for several of our family. Too many of the offerings were not unadulterated, the exception being fish & chips which was hardly a celebratory dinner! I was advised that the menu provided was dictated by Head Office - clearly they need to address this! We therefore were obliged to eat elsewhere which was not the same as eating in the hotel restaurant and partially defeated the purpose of our stay. From this experience I would not choose the Crown Plaza group for any future celebration. Although children were accommodated they were poorly catered for regarding use of the swimming pool -only available during breakfast or after 6p.m. - during dinner time!

10

Christa

Aug 31, 2025

·

Stayed 1 night

Lovely hotel. Enjoyed the small gym. Compact but functional overall. Many stairs were a challenge for heavy suitcase. Disappointed about breakfast choices. As a plantbased eater who is not into processed foods, having choice of only vegan sausage and fruit not worth the cost of buffet.

8

Colin

Jun 9, 2025

·

Stayed 2 nights

Convenient location, rooms in good shape, bar area nice, breakfast really good. Outdoor communal areas are really sad, depressing and in desperate need of rejuvenating

10

Jing

Jan 3, 2025

·

Stayed 1 night

We spent a night at this hotel to be able to catch an early-morning flight at Gatwick the next day. It’s only 15-20 min drive from the long stay car park of the north terminal. Our room was clean, modern and had everything we needed. We particularly liked the restaurant/bar and the swimming pool at the hotel. The food was delicious. The pool was clean and had a nice jacuzzi, a sauna room and a steam room. Using the pool must be prebooked but is only a phone call away. The staff members at the hotel were friendly and courteous. Overall, our experience at the hotel was highly positive.

10

Margaret

May 8, 2024

·

Stayed 1 night

Excellent overnight stay with lovely breakfast reasonably priced

6

Michael

Dec 21, 2025

·

Stayed 1 night

A Wonderful Stay Marred by One Unfortunate Encounter "Buttergate" We recently stayed at this hotel and found so much to love about it. From the moment we arrived on Friday night, we were greeted by a very pleasant lady at reception who made us feel instantly welcome. Shortly after arriving at our Room the telephone rang, it was the duty manager asking if everything was to your satisfaction, a really nice touch. The Highlights Our room #114 was impressively spacious and spotlessly clean. It was well-stocked with amenities, free bottled water and the bed was exceptionally comfortable, ensuring a great night's sleep. The hotel is in a prime spot—very convenient with easy parking and close to many local attractions and amenities. The Breakfast Spread The food itself was delicious. There was a wide selection of just about everything you could ask for to start your day. A Note on Service We had a very disappointing experience on Saturday morning. My wife politely asked an older lady working the breakfast shift where the butter was located. She was met with an incredibly abrupt and rude response: "In the refrigerated area where you would expect it." When my wife tried to explain she had been looking near the jams, the staff member snapped back, "Why would they be next to the jams? They would obviously melt!" It was clear this individual did not want to be there, and her attitude was completely uncalled for hence our 3 star rating otherwise it would be a 5 star

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Month	Average price
January	$67
February	$79
March	$80
April	$85
May	$95
June	$116
July	$111
August	$101
September	$103
October	$93
November	$89
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $118	5 $151
6 $116	7 $139	8 $130	9 $129	10 $115	11 $151	12 $175
13 $116	14 $116	15 $128	16 $142	17 $106	18 $128	19 $139
20 $106	21 $118	22 $142	23 $142	24 $118	25 $118	26 $152
27 $124	28 $116	29 $140	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $166	2 $116	3 $165
4 $106	5 $118	6 $169	7 $141	8 $116	9 $116	10 $153
11 $94	12 $118	13 $142	14 $142	15 $118	16 $118	17 $165
18 $93	19 $118	20 $142	21 $142	22 $118	23 $118	24 $165
25 $93	26 $118	27 $142	28 $142	29 $118	30 $170	31 $165

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Monthly average prices

About this property

Location

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Very good

What guests think

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