Sketchley Grange Hotel & Spa

We stayed for one night as a family of three. On being checked in, we were told if we wanted to use the pool and gym facilities we would have to pay extra as we had booked through Expedia, this seemed a little non-inclusive and we were not quite sure why it mattered who you booked through! We found our room, there’s lots of them, and although dated was clean and functional. It was clear that some of the corridors had been decorated and some were still to be done. Breakfast was great with lots of options, plenty of seating and attentive staff. I myself used the gym and pool facilities. On paying an extra £10 to enter I was offered only a towel whilst ‘other’ hotel guests were given robes and towels, this felt really non-inclusive again! Not only did I have to pay extra, I then had less to show for it! Staff were all great and I assume are following protocols, but this system really made me feel I had less worth than the other guests. Gym and pool were great, I also treated myself to a massage and that was amazing. All areas were really clean and tidy.

The hotel was great, no issues. however please be aware that there is a £10 charge to use the gym & pool

Always stay here when down in Hinckley. I have to say the 2 fire alarms were not expected, but the one at 3.20am was not great, no apology email, no staff down stairs in the morning to say sorry. Really poor. Was absolutely knackered the next day with then a trip to Manchester. Other than that, all good.

I got to the Property and was told I had to pay an additional £30 to use the Swimming Facilities (£10 each adult and £5 each child). Absolutely DISGRACEFUL as i searched Hotel with pool and booked as I have done so ALL MY LIFE hur was told if you have booked through Expedia it doesn't include the swimming facilities. :(

Extremely spacious room; very comfortable bed; great idea to offer £5 to spend in exchange for missing out on room cleaning. Although spa was good, it was crowded with swimming classes. The major drawback was the lack of hot water in the en-suite; even when running the tap for a long time, the water was barely warm.

Came for a relaxing weekend with my suster and parents. The hotel reception, bar and restaurant all looked great. The cleanliness of the bedroom was not great, cob webs, some lights not working and definitely needed an overall update. As i was with my mum who has had a knee replacement, all of the lifts being out of order was not helpful, they stayed broken during the entire visit. The restaurant and bar staff were polite but we had to chase for our drinks, plates to eat a pizza, our bill and the breakfast food being replenished. That was the biggest let down. In the spa area, there arent very many loungers and it can get very busy so you have to be quick to get a space.

Impressed with this hotel. Have so much going for it. Room was good staff were very attentive from reception to spa staff to cleaning However seems a disconnect between spa and hotel receptions - tell you different things Annoying that kids pool only till 10 am and then from 4pm Have a games room for kids

Very enjoyable stay. Reception staff polite, warm and helpful. Hotel staff welcoming. Spa facilities superb and extensive choice of gym equipment. Planning on staying again in future.

Room was very comfortable but a few small items in floor had been missed in cleaning. A bit disappointed when trying to enter restaurant- stood waiting while 5 members of staff passed us without eye contact or comment.. almost left at that point. Pool good size but everything a little dated. Fairly priced for these considerations

Hidden gem. Hotel clean, spa and pool amazing, rooms spacious, staff couldn’t do more for you. Beds comfy, and dog friendly everywhere- loved it.

Very clean and comfortable. Large room and an excellent breakfast.

Guest at hotel for family wedding, very impressed with our contemporary executive, very spacious, very clean, modern decor/furniture. Beautiful large sized bathroom with big bath tub & separate walk in shower, again all very modern & clean. When travelling over this way our only choice of accommodation has been a hotel in Market Bosworth which we’ve stayed at several times a year for several years, however, that was until our stay here….

Reception staff really friendly, other staff not quite so.. arrived to check in at 6pm, room was surprisingly spacious and on the whole clean. Slight mould around the windows and the rim of the toilet was noticed, otherwise very clean. We went to the restaurant for 7 and was told no tables until 8:15pm and should have booked, so ended up eating in the bar. Breakfast was until 9am we was told, so got up and straight down for that, people was still filtering in from 9, so felt we didn’t have to rush, however, the plan was to go and use the pool and had paid for late check out for this reason. Arrived at the pool at 9:15 and was told in quite a stern way swimming (on a Saturday) was until 10am with a child so had to be out in 45 minutes, Was asked if we had booked the spa, I said no, I didn’t know (again) we had to and we just wanted to use the pool, and was then told with a bit of attitude that the pool was part of the spa and from 10 it’s people who have booked spa sessions. So we left.. overall the hotel was okay. It was just odd, The restaurant had many tables free when we got there at 7pm, but was told we had to book and nothing available until gone 8. Had we of known we could only use the pool until 10am, to then get up have breakfast, digest breakfast all before at least 9am to have an hour in the pool seems odd to me, I get people pay separately to use the pool and spa, but as a guest at the hotel a bit more give on time would appreciated

Very run down was quite surprised! The pool changing rooms were dirty! Didn’t expect there to b so many children there either! What was meant to b romantic get away was not! And the pool is freezing along with the screaming teens

The hotel is lovely and tucked away. Staff were very helpful and welcoming, and the room was very clean and tidy.

Apart from pubic hairs in bath all ok

Came for a relaxing weekend with my suster and parents. The hotel reception, bar and restaurant all looked great. The cleanliness of the bedroom was not great, cob webs, some lights not working and definitely needed an overall update. As i was with my mum who has had a knee replacement, all of the lifts being out of order was not helpful, they stayed broken during the entire visit. The restaurant and bar staff were polite but we had to chase for our drinks, plates to eat a pizza, our bill and the breakfast food being replenished. That was the biggest let down. In the spa area, there arent very many loungers and it can get very busy so you have to be quick to get a space.

Mould in the bathroom, stains on the bedside lamp. Dust all across the curtains, stains on the head board, wall lamp not working. everything in the room very outdated for an expensive room. Not much of a selective choice for teas and coffee’s no fridge. Free WiFi didn’t work at all had to use hot spot on my phone for the night. Overall experience wasn’t great. Room be okay for a quick pull up last minute and go but not for a check in for the afternoon to chill. Spa closed very early. The gym was all torn apart and ripped equipment. Dinners was expensive and ponsy had to order 2 meals. With the steak and chips it would feed a pigeon I’d probably pay realistically £30pp not £50

We had a 2 night stay made week for a funeral. After the first night the room was not cleaned or bed made nor was fresh towels provided. Only the shortbread biscuits were replaced. Had to go to reception and ask someone to come and do the bed. That took 2 hours for them to come. Room was a bit tired lots of scratches in furniture etc. Corridor full of trays with remains of meals etc Was unable to get any spa treatments as fully booked. Spa wasn't very relaxing on Thursday evening as it had lots of noisy screaming feral kids, some who were in the hot tub unaccompanied and clearly were under the 8 min age. Surprised a spa would allow kids. If this isn't a drowning waiting to happen then I don't know what is! Not the relaxing spa break I had hoped for. This was a budget spa.

We stayed over after a wedding. The room was a little tired & could’ve been cleaner. Black mould In the bathroom. Doors were really dirty and the paint peeling and chipped along the bottom. Beds clean and comfortable. Soap and shampoo nice quality. Overall our stay was okay.

Very friendly staff at reception, and the hotel is very clean but it needs maintenance - broken toilet seats and toilet paper holder, moldy shower, missing light bulbs in the room, entire hallway without light.

Great value for money, large rooms and comfy beds. Very good standard of breakfast, the only disappointment was the coffee (self dispensed from the machine in the restaurant), which was not very pleasant at all. Otherwise highly recommended.

Hotel is at end of quiet lane, looks good, we had a nice room, and staff were friendly. We were there for one night, not having dinner, so breakfast and WiFi both important, and both poor, hence only 3 stars. WiFi constantly cut out. Hot breakfast items on buffet, even though we arrived with 40mins to go, looked tired, and as though had been there a long time, including rubbery fried eggs (we did get a newer set after pointing out the inedible first one). Processed sliced bread for the toaster, no nuts, seeds or standard muesli (there was gluten free) mean that a healthy breakfast wasn’t really an option

Large room, good facilities. Nice bar and an excellent breakfast. Very good stay

Extremely spacious room; very comfortable bed; great idea to offer £5 to spend in exchange for missing out on room cleaning. Although spa was good, it was crowded with swimming classes. The major drawback was the lack of hot water in the en-suite; even when running the tap for a long time, the water was barely warm.

Welcome at reception not the best, nothing about the stay explained ie. breakfast, dining facilities times or location etc. Although help with luggage was offered as the lift was out of action for the duration of the stay. So maybe a long term issue/breakdown? Noise(music) from function bars until midnight could be heard above room TV . There was also a continuous low level humming, either from air con or I suspect water pumping for the spa/pool facility. Buffet breakfast selection good, although cooked items only tepid especially when served onto cold plates. Public areas seem well maintained and decorated in comparison to spacious room which felt in need of a refurb. Bathroom poor shower arrangement had caused water damage to door which was obviously a long term problem and needs a rethink! Didn't use the spa facilities so cannot comment. Breakfast staff pleasant and helpful, reception quite often seemed unattended. I would only return to attend a function, but not a quiet restful few days stay.

Mould in the bathroom, stains on the bedside lamp. Dust all across the curtains, stains on the head board, wall lamp not working. everything in the room very outdated for an expensive room. Not much of a selective choice for teas and coffee’s no fridge. Free WiFi didn’t work at all had to use hot spot on my phone for the night. Overall experience wasn’t great. Room be okay for a quick pull up last minute and go but not for a check in for the afternoon to chill. Spa closed very early. The gym was all torn apart and ripped equipment. Dinners was expensive and ponsy had to order 2 meals. With the steak and chips it would feed a pigeon I’d probably pay realistically £30pp not £50

Generally our stay worked out well. We had a couple of issues which were resolved. The lack of soap for the washbasin was easily resolved. The music from the bar floating up through our floor was more troublesome, but after some persistent complaining we were moved to a room far away from the bar which was very quiet. Otherwise the whole stay was very pleasant. So would I stay again? Probably only if I could guarantee that my room would be away from the bar.

I really liked this hotel, plenty of staff with a nice bar, comfortable seating in quirky settings. Extra spa options sets this hotel apart and my Junior suite was impressive in size too.

Have stayed here about 5 or 6 times for work since August, generally always been OK. I think it does depend on what side of the building you get. I was in 111 and to say it was cold was an understatement. I did stop at reception first day to ask to sort and on return no note or anything, rang down and Josh who was very helpful said the air con was set to dehumidify? Heater in the room as clearly system is faulty as I couldn't change from room. Kettle burns when you poor as steam leaks, door to bathroom really damaged, cold tap on bath didn't turn. worst bit, (only kidding) got some extra tea bags from reception and when lady came in on Wednesday she took them away. No idea why, I clearly wanted them...

Great stay, friendly efficient service, comfortable room and amenities

Check in was chaotic with too few staff on counter and customers waiting out the door. Fire alarm went off twice during night forcing evacuation and no information provided by management. My wife had to find someone at 2am to if it was safe to stay in hotel.

Stayed for a wedding. Very rude female in the main bar kept telling us we should use another bar (where there was no outside seating on a very hot day). To encourage us to move she closed the sun shades so that we were in full sun. She was rude to several of the wedding guests. Red carpet for ceremony needed a good hoover. Poor lighting at night outside the venue was unsafe. Food however was excellent and bar staff in the evening were great. My junior suite did not have a tea/coffee maker as described and there was no hairdryer.

Always stay here when down in Hinckley. I have to say the 2 fire alarms were not expected, but the one at 3.20am was not great, no apology email, no staff down stairs in the morning to say sorry. Really poor. Was absolutely knackered the next day with then a trip to Manchester. Other than that, all good.

Came for a relaxing weekend with my suster and parents. The hotel reception, bar and restaurant all looked great. The cleanliness of the bedroom was not great, cob webs, some lights not working and definitely needed an overall update. As i was with my mum who has had a knee replacement, all of the lifts being out of order was not helpful, they stayed broken during the entire visit. The restaurant and bar staff were polite but we had to chase for our drinks, plates to eat a pizza, our bill and the breakfast food being replenished. That was the biggest let down. In the spa area, there arent very many loungers and it can get very busy so you have to be quick to get a space.

The hotel's facilities look great but the service lets it down. Often there is no one on the reception or bar. You arrive and don't know where to do or what to do as noone is greeting you - this is your first impression so important it's a good one! The bar staff are overwhelmed to the point the don't even acknowledge you when you are waiting. If some basic hospitality training was given it would vastly improve ratings and client experience.

Have stayed here on quite a few occasions now and love this hotel for the way we are treated. We are looked after so well and my dog Max loves it too. Amazing staff in every part of the hotel. Reception staff are very welcoming and helpful. The bar staff are lovely but the staff in the restaurant will always put themselves out to give us a great experience - particularly, Claire, Chrissy and Laura. We always return because it almost feels like home.

Absolutely outstanding customer service.The restaurant is an absolute must! we decided dinner was the best we had ever enjoyed in the UK wonderful service and piping hot food served to our table, perfectly timed between the three courses and the flavours were divine. The staff at breakfast worked absolute miracles with a huge choice of food and the buffet was constantly refilled WELL DONE!!

Service not great Responsiveness was poor. Reception staff are not friendly, room service didn’t answer phone whole day. Breakfast colleagues were great.

Room was very comfortable but a few small items in floor had been missed in cleaning. A bit disappointed when trying to enter restaurant- stood waiting while 5 members of staff passed us without eye contact or comment.. almost left at that point. Pool good size but everything a little dated. Fairly priced for these considerations

Well situated lots of parking .friendly helpfull staff .

Wonderful stay. Off the heavy traffic areas so nice and peaceful

Sketchley Grange was a pleasant surprise in East Midlands with large comfortable bedrooms and safe easy parking

Really nice hotel Slightly hard to find Great value

Loved the service in the greenhouse room where we had a 70th birthday party. Terrible service during the day in the bar, when we sat on the patio for a few hours. Only one bloke on his own who didn't cope well. Bar closed early at night time. Would expect it to stay open longer for residents on a Saturday night.

The hotel is lovely and tucked away. Staff were very helpful and welcoming, and the room was very clean and tidy.

Hotel is at end of quiet lane, looks good, we had a nice room, and staff were friendly. We were there for one night, not having dinner, so breakfast and WiFi both important, and both poor, hence only 3 stars. WiFi constantly cut out. Hot breakfast items on buffet, even though we arrived with 40mins to go, looked tired, and as though had been there a long time, including rubbery fried eggs (we did get a newer set after pointing out the inedible first one). Processed sliced bread for the toaster, no nuts, seeds or standard muesli (there was gluten free) mean that a healthy breakfast wasn’t really an option

Car parking superb Location excellent Hotel building superb Hotel rooms massive and well fitted out! One of the biggest rooms ever. Bed comfort great! Spa facilities and breakfast awesome! Top marks for all above. Problems: safe didn’t work in room, shower handle broken, bath tap didn’t work, air con wouldn’t go above 17deg, - seems loads of money spent on building and fitting it out. General staff are great and helpful, breakfast lovely. Seems maintenance and upkeep is the problem at this place in the rooms. 4.5/5 in my view - we would use again and would reccomend.

Perfect base for scuba diving at Stoney Cove

We did a great pub crawl on New Years Eve in the day with our friends, our toddler children and our dogs! It was the perfect location for this!!

Was staying for work nearby. Room was clean and perfect for my stay. Food choice wasn’t great but the food was very tasty..

Spacious clean bedroom and shower room. Evening meals in restaurant/bar good but the breakfast buffet needs some improvement. On the Sunday morning it was chaotic and the food was poorly presented and cooked. However, it was much better but needs to be improved.

Great value for money, large rooms and comfy beds. Very good standard of breakfast, the only disappointment was the coffee (self dispensed from the machine in the restaurant), which was not very pleasant at all. Otherwise highly recommended.

Loved the service in the greenhouse room where we had a 70th birthday party. Terrible service during the day in the bar, when we sat on the patio for a few hours. Only one bloke on his own who didn't cope well. Bar closed early at night time. Would expect it to stay open longer for residents on a Saturday night.

Last minute booking as I needed to stay in area. Nice Hotel, good check in, lovely big rom with Aircon, very much needed. Bar and bar food was good Only negative was breakfast, totally overcooked, sausages and eggs absolutely solid as a rock, felt like a few days old and reheated several times.

The hotel and restaurant was 10/10 the room needed a upgrade as the bathroom isn’t great but it’s clean and tidy which is the main thing

Piping hot powerful jet was shower was amazing. Evening meal of steak was superb. Staffing levels are poor and not trained properly no one knows what they are doing.on every level though our waitress was fantastic. Reception staff are appalling inefficient and shoddy. Rooms were fine tho not enough tea and coffee or milk. No replacement bathroom essentials. Got food poising from an avocado salad sent by room service to 104 Saturday night, was absolutely ill with diarrhea and vomiting I shouldn't have eaten the salad as it looked tired. Do not book throu an ap then you have to pay £10 per person to use swimming facilities. Very expensive for food and drink, terrible smell of raw sewage near lift shaft. This hotel with more staff and the right staff could be amazing. You are paying premium prices for a poor service. Sunday breakfast was a nightmare 3 staff and every man and his dog waiting for food and tables. Total shambles. There are better hotels for less. The shame was I had rung the hotel twice in advance as I had booked 2 rooms as a surprise for hubby's birthday. As grandson and his parents were arriving with a cake for receptionist to shout it out and when asked to shush and put a finger to my lips she carried on regardless. Spoiling the surprise. Would not stay here again. Bath in sons room couldn't be emptied as there was no chain to the plug. 18 hours later I had to find a pin to pull plug out incase our 2½yr old grandson should fall in a full bath. Terrible service.

Absolutely outstanding customer service.The restaurant is an absolute must! we decided dinner was the best we had ever enjoyed in the UK wonderful service and piping hot food served to our table, perfectly timed between the three courses and the flavours were divine. The staff at breakfast worked absolute miracles with a huge choice of food and the buffet was constantly refilled WELL DONE!!

I accept check in is at three but when you get there 20 minutes early and you are told no rooms are released till three and then come three there is a queue out the door to check in. I think this is a ploy to get people to use the bar! Breakfast buffet was cold. The eggs looked like they had seen better days and the bacon and sausages were not at a good temperature. The bathroom door had been subjected to water damage and needed replacing, it made the room look tired.

Food was excellent