Best Western Plus Bentley Hotel
$164
/ night
Avg. for September
Select dates to see prices and availability
$164
/ night
Avg. for September
Monthly average prices
Nightly prices at Best Western Plus Bentley Hotel average $76 in January, the cheapest month, and $164 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $76 |
| February | $83 |
| March | $106 |
| April | $95 |
| May | $95 |
| June | $116 |
| July | $96 |
| August | $86 |
| September | $164 |
| October | $106 |
| November | $95 |
| December | $84 |
J
F
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A
M
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Sep · $164
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D
Most expensive: September (~$164)
Cheapest: January (~$76)
About this property
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and wedding services.
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and wedding services.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and 7 meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Jewels, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 80 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in Lincoln, Best Western Plus Bentley Hotel & Spa is in the business district, within a 10-minute drive of LNER Stadium and University of Lincoln. This hotel is 6 mi (9.6 km) from Usher Gallery and 6.1 mi (9.9 km) from Lincoln Museum.
What's nearby
Mill Park(1.1 miles)
Grange Park(1.1 miles)
Millennium Green(1.3 miles)
Terry O'Toole Theatre(1.5 miles)
Hykeham Village Green(2 miles)
Village Green(3 miles)
Hartsholme Country Park(4 miles)
LNER Stadium(4.7 miles)
Hodgett's Lake(4.9 miles)
University of Lincoln(5.2 miles)
Post Office and Library(5.3 miles)
Billy's Lake(5.5 miles)
Brayford Pool(5.6 miles)
Turner's Lake(5.6 miles)
Pettitt's Lake(5.6 miles)
Nottingham (NQT)(30 miles)
Doncaster (DSA-Sheffield)(44.3 miles)
Hull (HUY-Humberside)(38 miles)
East Midlands Airport (EMA)(50.4 miles)
Parking
Restaurant
Non-Smoking Rooms
Room Service
Banquet Facilities
Safe-Deposit Box
Location
Newark Road, South Hykeham, South Hykeham, England, United Kingdom
Mill Park (1.1 miles)
Grange Park (1.1 miles)
Millennium Green (1.3 miles)
Terry O'Toole Theatre (1.5 miles)
Hykeham Village Green (2 miles)
Village Green (3 miles)
Guest reviews
7.6
Good
Based on 1,515 verified reviews
Who stays here?
Business
25%
Couple
40%
Family
19%
Group
11%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Plus Bentley Hotel, guests frequently praise friendly, efficient staff and generally comfortable, spacious rooms, while noting dated decor and maintenance issues, and recurring disruption around the long-term closure of the pool and spa.
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What guests think
At Best Western Plus Bentley Hotel, guests frequently praise friendly, efficient staff and generally comfortable, spacious rooms, while noting dated decor and maintenance issues, and recurring disruption around the long-term closure of the pool and spa.
Cleanliness feedback is mixed, with many spotless stays contrasted by reports of mould, dust, and occasional housekeeping oversights. Breakfast and dining are largely appreciated for quality and choice, but some experienced lukewarm items, limited menus, or busy, disorganized service. The location on Lincoln’s outskirts offers easy access and parking, though some found it hard to locate and rooms near the road can pick up traffic noise. Best suited to straightforward stays rather than spa-focused trips.
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AI-generated summary based on recent guest reviews
Facilities
Leisure facilities are a recurring pain point: many guests report the pool and spa closed or out of action, and occasional lift outages. On the plus side, there is ample parking and an on-site bar/restaurant, with the gym mentioned but variable.
Related guest reviews
4
Brian
Aug 14, 2025
·
Stayed 1 night
Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door
Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door
8
Michael
Sep 28, 2025
·
Stayed 1 night
The room itself was good.the onsite however needs work. Area behind sink had brown residue/ staining. Corner above bath had a small patch of black mould and drill holes in tiles that hadn’t been filled. This however was only minor and didn’t spoil my enjoyment or require any immediate action. The staff were excellent, professional and welcoming. Breakfast was excellent. I was disappointed that the pool was permanently closed. I chose this hotel for closeness to the person I visit, and because it has a pool. I’d probably still use it next time because it is convenient and good value for money, but I really did miss the pool… Over all a very enjoyable place that I have now stayed in 4 times. I
The room itself was good.the onsite however needs work. Area behind sink had brown residue/ staining. Corner above bath had a small patch of black mould and drill holes in tiles that hadn’t been filled. This however was only minor and didn’t spoil my enjoyment or require any immediate action. The staff were excellent, professional and welcoming. Breakfast was excellent. I was disappointed that the pool was permanently closed. I chose this hotel for closeness to the person I visit, and because it has a pool. I’d probably still use it next time because it is convenient and good value for money, but I really did miss the pool… Over all a very enjoyable place that I have now stayed in 4 times. I
10
Kelly
Oct 18, 2025
·
Stayed 1 night
The room was much more spacious than anticipated. We were a little disappointed that the swimming pool is no longer available as those amenities drew us into the hotel. The hotel is beautiful inside and out and the stay itself was fantastic only the spa and pool amenities that prevented the stay from being a perfect stay.
The room was much more spacious than anticipated. We were a little disappointed that the swimming pool is no longer available as those amenities drew us into the hotel. The hotel is beautiful inside and out and the stay itself was fantastic only the spa and pool amenities that prevented the stay from being a perfect stay.
8
Christopher
Jun 30, 2025
·
Stayed 1 night
Good value, comfy bed, shame the lift was broken for 3 days. Swimming pool and jacuzzi still out of action.
Good value, comfy bed, shame the lift was broken for 3 days. Swimming pool and jacuzzi still out of action.
8
michael
Dec 8, 2024
·
Stayed 3 nights
The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.
The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.
6
Mr Andrew Woodman
Jun 29, 2025
·
Stayed 2 nights
The staff were brilliant. The only lift was out of order. My room was large but very tired. Apart from reception the whole place needs a revamp. The spa was closed. The room was air conditioned which was vital as there was only one small opening window. I didn’t eat in the hotel but other customers seemed happy with the quality of the food.
The staff were brilliant. The only lift was out of order. My room was large but very tired. Apart from reception the whole place needs a revamp. The spa was closed. The room was air conditioned which was vital as there was only one small opening window. I didn’t eat in the hotel but other customers seemed happy with the quality of the food.
6
MISS
Jan 12, 2024
·
Stayed 1 night
Nice hotel and comfy stay but shame so many facilities not working e.g lift, jacuzzi
Nice hotel and comfy stay but shame so many facilities not working e.g lift, jacuzzi
8
joanne
Jul 30, 2025
·
Stayed 2 nights
Location was perfect, food was reasonably priced and tasted delicious. Room was a nice size and a big benefit of having a bath too, Shane the pool and sauna were out of action, gym was a good size however, two water dispensers both empty. Key cards didn’t work for the room, but staff quickly rectified this and moved my room and also a drinks voucher for my troubles. Breakfast had a lot of choice and was piping hot. Will stay again x
Location was perfect, food was reasonably priced and tasted delicious. Room was a nice size and a big benefit of having a bath too, Shane the pool and sauna were out of action, gym was a good size however, two water dispensers both empty. Key cards didn’t work for the room, but staff quickly rectified this and moved my room and also a drinks voucher for my troubles. Breakfast had a lot of choice and was piping hot. Will stay again x
8
Kelly
Dec 7, 2025
·
Stayed 1 night
There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!
There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!
10
Adrian
Aug 16, 2025
·
Stayed 1 night
Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.
Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: many stays were very clean, but recurring comments cite bathroom mould, dust, and occasional housekeeping oversights such as missed restocking or leftover items. Maintenance-related grime appears in some bathrooms.
Related guest reviews
4
Trevor
Sep 19, 2024
·
Stayed 3 nights
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.
4
robert
Aug 7, 2025
·
Stayed 1 night
Mould in bathroom , shower drain full of black water/ mould
Mould in bathroom , shower drain full of black water/ mould
10
Helen
Dec 29, 2025
·
Stayed 1 night
Staff helpful and courteous. Room very clean
Staff helpful and courteous. Room very clean
8
Hazel
Sep 16, 2023
·
Stayed 1 night
This particular room had a lot of dust on surfaces. Bathroom heated towel rail was quite rusty and the chrome surfaces didn’t look like they had ever had a good clean. Toilet seat was at an unusual side angel and moved when you sat on it. Bed base had a large visible stain. For the price I paid it really was unsatisfactory.
This particular room had a lot of dust on surfaces. Bathroom heated towel rail was quite rusty and the chrome surfaces didn’t look like they had ever had a good clean. Toilet seat was at an unusual side angel and moved when you sat on it. Bed base had a large visible stain. For the price I paid it really was unsatisfactory.
6
Kerry
Sep 24, 2023
·
Stayed 1 night
The hotel is quite run down. The room we had hadn't been cleaned thick dust ontop of the woodwork and carpet edges the shower area was run down and dirty. The breakfast was nice and the staff was helpful
The hotel is quite run down. The room we had hadn't been cleaned thick dust ontop of the woodwork and carpet edges the shower area was run down and dirty. The breakfast was nice and the staff was helpful
8
Kathryn
Dec 6, 2025
·
Stayed 1 night
Comfortable but black mould behind handbasin taps. Rust spots in bath. Worn carpet in room Not happy about photos of shanty towns in the Caribbean in the corridor. Should have been of the City of Lincoln. Staff friendly and good breakfast
Comfortable but black mould behind handbasin taps. Rust spots in bath. Worn carpet in room Not happy about photos of shanty towns in the Caribbean in the corridor. Should have been of the City of Lincoln. Staff friendly and good breakfast
4
Daniel
May 6, 2024
·
Stayed 3 nights
The bed was comfortable is the only good thing I can say. There was hair on the shampoo bottles, hair on the carpet. Plastic clothing tags with hair also on the carpet. The furniture obviously hadn’t been pulled out and cleaned in a while as it was quite dirty. The room wasn’t made up on one of the days of our stay. The night receptionist was asleep when we tried to check out! Despite our attempts to rouse him we were unable! The free WiFi is pretty useless/non existent depending on where you are in the hotel. The bathroom did have lovely big towels. The bath produced lovely hot water the shower however only delivered Luke warm water at best even after a long wait.
The bed was comfortable is the only good thing I can say. There was hair on the shampoo bottles, hair on the carpet. Plastic clothing tags with hair also on the carpet. The furniture obviously hadn’t been pulled out and cleaned in a while as it was quite dirty. The room wasn’t made up on one of the days of our stay. The night receptionist was asleep when we tried to check out! Despite our attempts to rouse him we were unable! The free WiFi is pretty useless/non existent depending on where you are in the hotel. The bathroom did have lovely big towels. The bath produced lovely hot water the shower however only delivered Luke warm water at best even after a long wait.
8
martin
Nov 10, 2025
·
Stayed 2 nights
Room clean and bed very comfortable Staff all friendly and helpful Buffet breakfast plentiful and hot with good choice
Room clean and bed very comfortable Staff all friendly and helpful Buffet breakfast plentiful and hot with good choice
4
Andrew
Nov 28, 2025
·
Stayed 1 night
The shower heads covered in mould, they are having some building work done and drilling started before 8 a.m. On the positive side, the bed was comfy and the staff were very nice
The shower heads covered in mould, they are having some building work done and drilling started before 8 a.m. On the positive side, the bed was comfy and the staff were very nice
10
Helen
Nov 7, 2025
·
Stayed 1 night
Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again
Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious with comfortable beds. Some guests note dated decor, minor maintenance issues, and noticeable traffic or corridor noise; phone signal or TV features can also be limited.
Related guest reviews
10
R
Dec 4, 2025
·
Stayed 1 night
Friendly and efficient reception. Spacious warm rooms. Plenty of parking
Friendly and efficient reception. Spacious warm rooms. Plenty of parking
10
Stephanie
Aug 18, 2025
·
Stayed 2 nights
We had a room right at the end of a corridor so it was very quiet considering there was a wedding there. The room was spacious and clean and the air con was great for such a hot weekend. The bed was comfy, the only thing we were missing was an iron and ironing board which would of come in handy. We will definitely stay here again.
We had a room right at the end of a corridor so it was very quiet considering there was a wedding there. The room was spacious and clean and the air con was great for such a hot weekend. The bed was comfy, the only thing we were missing was an iron and ironing board which would of come in handy. We will definitely stay here again.
6
Antony
Dec 1, 2024
·
Stayed 1 night
Very tired decoration, clean and comfy bed shower/bath very grubby, taps moved when turning the on and off. Chipped cups lots of traffic noise had to use earplugs.
Very tired decoration, clean and comfy bed shower/bath very grubby, taps moved when turning the on and off. Chipped cups lots of traffic noise had to use earplugs.
6
Kishor
May 3, 2024
·
Stayed 1 night
Room was cold and the heating/ac didn't work properly. TV was very basic, no apps (netflix, amazon, etc) no sky just freeview. No usb plugs.
Room was cold and the heating/ac didn't work properly. TV was very basic, no apps (netflix, amazon, etc) no sky just freeview. No usb plugs.
8
Terry
Dec 22, 2025
·
Stayed 1 night
Clean tidy comfy room if a little tired but overall a good stay well worth the money
Clean tidy comfy room if a little tired but overall a good stay well worth the money
10
Heather
Oct 29, 2025
·
Stayed 2 nights
Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.
Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.
8
Steven
Sep 9, 2025
·
Stayed 1 night
Nice hotel. Friendly staff. Room very noisy from roads
Nice hotel. Friendly staff. Room very noisy from roads
8
Leonard
Sep 19, 2025
·
Stayed 2 nights
Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.
Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.
8
Janice
Aug 19, 2025
·
Stayed 4 nights
Visiting family in the area so a very handy place to stay. Our one negative would be the taps in the bathroom. The shower tap was far too stiff and we really struggled to turn the shower off. The hot tap in the wash basin was also very stiff, but not as bad as the shower.
Visiting family in the area so a very handy place to stay. Our one negative would be the taps in the bathroom. The shower tap was far too stiff and we really struggled to turn the shower off. The hot tap in the wash basin was also very stiff, but not as bad as the shower.
8
Lisa
Apr 14, 2024
·
Stayed 1 night
Large twin room. Comfortable and clean. Quiet, had a good nights sleep. Would stay again 👍
Large twin room. Comfortable and clean. Quiet, had a good nights sleep. Would stay again 👍
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly, professional and helpful, with quick check-ins and prompt problem resolution. A few guests reported lapses such as chaotic breakfast staffing, housekeeping disturbances, or an unhelpful receptionist.
Related guest reviews
10
R
Dec 4, 2025
·
Stayed 1 night
Friendly and efficient reception. Spacious warm rooms. Plenty of parking
Friendly and efficient reception. Spacious warm rooms. Plenty of parking
10
Janice
Apr 21, 2025
·
Stayed 2 nights
Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again
Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again
4
Brian
Aug 14, 2025
·
Stayed 1 night
Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door
Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door
10
Sarah
Oct 24, 2025
·
Stayed 1 night
Very impressed issue with room when arrived but they uograded us and who room and service spot on, so much we have re booked a stay on a return from up north .
Very impressed issue with room when arrived but they uograded us and who room and service spot on, so much we have re booked a stay on a return from up north .
4
Graham
May 31, 2025
·
Stayed 1 night
bathroom cold tap does not work had to go down get more coffee tea bags etc cud not usemobile phone in room nosignal not very welcoming at breakfast by staff gentleman on reception lied to me don't like being lied to
bathroom cold tap does not work had to go down get more coffee tea bags etc cud not usemobile phone in room nosignal not very welcoming at breakfast by staff gentleman on reception lied to me don't like being lied to
6
Rae
Jun 29, 2025
·
Stayed 2 nights
Receptionist was disinterested when I was told i did not have breakfast included which meant we paid almost £300 for 2 nights in a hotel which we couldn't use the pool the lift was out of order so people who couldn't walk very well struggled enormously. Our room was ok but the toilet was disgusting black mold everywhere the shower was difficult to use and they have a cheap plastic toilet seat that fell apart as soon as you sat on it absolutely terrible never will we book there again.
Receptionist was disinterested when I was told i did not have breakfast included which meant we paid almost £300 for 2 nights in a hotel which we couldn't use the pool the lift was out of order so people who couldn't walk very well struggled enormously. Our room was ok but the toilet was disgusting black mold everywhere the shower was difficult to use and they have a cheap plastic toilet seat that fell apart as soon as you sat on it absolutely terrible never will we book there again.
10
birgitta
Jun 9, 2025
·
Stayed 1 night
Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.
Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.
10
David
Dec 21, 2025
·
Stayed 1 night
I have to say Olivia and Sophie are 2 of the best receptionists i have encountered anywhere in the world, and we travel a lot. So kind and attentive they were excellent.
I have to say Olivia and Sophie are 2 of the best receptionists i have encountered anywhere in the world, and we travel a lot. So kind and attentive they were excellent.
8
Kelly
Dec 7, 2025
·
Stayed 1 night
There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!
There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!
4
Terence
Sep 14, 2025
·
Stayed 1 night
After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.
After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.
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AI-generated summary based on recent guest reviews
Location
On the outskirts of Lincoln with easy road access, convenient for city visits. Several guests found the entrance hard to find, and rooms near the main road can experience traffic noise.
Related guest reviews
10
PAUL
Oct 3, 2023
·
Stayed 1 night
Handy off city centre location. Good access.
Handy off city centre location. Good access.
8
Mark
Sep 24, 2023
·
Stayed 1 night
A good stay with helpful staff. Be aware part of the hotel is close to a busy road so specify a quiet room when booking.
A good stay with helpful staff. Be aware part of the hotel is close to a busy road so specify a quiet room when booking.
10
Janice
Apr 21, 2025
·
Stayed 2 nights
Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again
Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again
10
J
Jun 16, 2024
·
Stayed 1 night
Reasonably priced hotel with buffet breakfast included! Friendly staff, large rooms and great location if you're visiting Lincoln castle/city. Would definitely recommend and use again! Wish they had EV chargers but I'm sure they'll come in time.
Reasonably priced hotel with buffet breakfast included! Friendly staff, large rooms and great location if you're visiting Lincoln castle/city. Would definitely recommend and use again! Wish they had EV chargers but I'm sure they'll come in time.
8
Steven
Sep 9, 2025
·
Stayed 1 night
Nice hotel. Friendly staff. Room very noisy from roads
Nice hotel. Friendly staff. Room very noisy from roads
8
Leonard
Sep 19, 2025
·
Stayed 2 nights
Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.
Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.
8
Mrs Theresa
Sep 16, 2025
·
Stayed 1 night
The rooms were spacious, clean, bed was comfortable. The hotel location is quite but a bit difficult to locate
The rooms were spacious, clean, bed was comfortable. The hotel location is quite but a bit difficult to locate
10
Steven
Apr 27, 2025
·
Stayed 1 night
Convenient location and close to amenities
Convenient location and close to amenities
10
Ann
Jul 19, 2023
·
Stayed 1 night
Stayed one night hotel clean and enjoyed using the pool. Reception very helpful with advice about going into Lincoln I think a larger sign to the hotel would be helpful as we missed the turning as it look like it was only access to the Garden Centre.
Stayed one night hotel clean and enjoyed using the pool. Reception very helpful with advice about going into Lincoln I think a larger sign to the hotel would be helpful as we missed the turning as it look like it was only access to the Garden Centre.
10
Adrian
Aug 16, 2025
·
Stayed 1 night
Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.
Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and dining are largely well reviewed for quality and choice. Some guests encountered lukewarm items, limited menus, or busy, disorganized service at times.
Related guest reviews
4
Trevor
Sep 19, 2024
·
Stayed 3 nights
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.
8
Satwant
Oct 31, 2025
·
Stayed 1 night
Breakfast selection was excellent and food was hot
Breakfast selection was excellent and food was hot
8
Kevin
Nov 17, 2025
·
Stayed 1 night
Reception staff friendly, room spacious and clean, restaurant nice with tasty food. Menu a bit limited and portions a bit small.
Reception staff friendly, room spacious and clean, restaurant nice with tasty food. Menu a bit limited and portions a bit small.
10
Heather
Oct 29, 2025
·
Stayed 2 nights
Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.
Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.
8
michael
Dec 8, 2024
·
Stayed 3 nights
The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.
The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.
6
Marilyn
Sep 24, 2025
·
Stayed 1 night
Buffet breakfast, not hot, Lukewarm food. Every time.
Buffet breakfast, not hot, Lukewarm food. Every time.
10
birgitta
Jun 9, 2025
·
Stayed 1 night
Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.
Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.
10
Helen
Nov 7, 2025
·
Stayed 1 night
Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again
Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again
4
Terence
Sep 14, 2025
·
Stayed 1 night
After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.
After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.
8
Theresa
Jun 26, 2024
·
Stayed 1 night
I had a really great stay. It was a tad confusing locating my room as it was through a door labelled ‘platinum suite’ which to me suggested a conference room. The room was nice and spacious, the bed and pillows were really comfortable. The TV had issues, nearly all channels besides BBC1 had poor signal. The shower was also extremely powerful and only had a setting to change the temperature rather than the pressure. The food was exceptional! I had the tempura king prawns and cod loin risotto - highlight recommend. The staff were all really friendly and helpful. The gym was okay.
I had a really great stay. It was a tad confusing locating my room as it was through a door labelled ‘platinum suite’ which to me suggested a conference room. The room was nice and spacious, the bed and pillows were really comfortable. The TV had issues, nearly all channels besides BBC1 had poor signal. The shower was also extremely powerful and only had a setting to change the temperature rather than the pressure. The food was exceptional! I had the tempura king prawns and cod loin risotto - highlight recommend. The staff were all really friendly and helpful. The gym was okay.
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AI-generated summary based on recent guest reviews
10
Anita
Aug 2, 2026
·
Stayed 1 night
Great service and check in experience Felt very welcome and nothing was too much trouble
Great service and check in experience Felt very welcome and nothing was too much trouble
8
Hannah
Aug 1, 2026
·
Stayed 1 night
Helpful and friendly staff. Could do with a bit of an update (ripped sheet, dust and mould in the bathroom etc) but reasonable price and very good breakfast.
Helpful and friendly staff. Could do with a bit of an update (ripped sheet, dust and mould in the bathroom etc) but reasonable price and very good breakfast.
6
Roselind
Jul 28, 2026
·
Stayed 1 night
As an overnight stay, it was fine, a shame the pool was closed for refurbishment, and I was there with my 11 year old grandson, so that was a bit disappointing, as there is very little to do round and about, but the room was good, staff lovely, and food fine
As an overnight stay, it was fine, a shame the pool was closed for refurbishment, and I was there with my 11 year old grandson, so that was a bit disappointing, as there is very little to do round and about, but the room was good, staff lovely, and food fine
4
Rachel
Jul 21, 2026
·
Stayed 1 night
The staff here are great and are the redeeming feature of this hotel. I travel a lot, and the room here was in the top 3 of worst hotels I’ve ever stayed in. Super old, and not maintained well at all. Feels like the room they keep back for people who don’t book directly. The window was completely full of webs - reaching to open the window my hand went right through a web, and the sides were covered. I have photos. The floors were dirty, thick layers of dust over every piece of furniture. Very impractical also - the wall where the bed is has no power - and therefore no lights. Bathroom is incredibly mouldy and dark.
The staff here are great and are the redeeming feature of this hotel. I travel a lot, and the room here was in the top 3 of worst hotels I’ve ever stayed in. Super old, and not maintained well at all. Feels like the room they keep back for people who don’t book directly. The window was completely full of webs - reaching to open the window my hand went right through a web, and the sides were covered. I have photos. The floors were dirty, thick layers of dust over every piece of furniture. Very impractical also - the wall where the bed is has no power - and therefore no lights. Bathroom is incredibly mouldy and dark.
6
jason
Jul 20, 2026
·
Stayed 1 night
We only dealt with the receptionist and she was very polite and helpful. The hotel however was very dated. The rooms need completely modernising. There were big cobwebs. Extremely rusty plug hole on the sink. The lampshades on the wall lights were all wonky. We even laughed because we thought we were being pranked and they'd been put like that on purpose. Beds were clean and comfortable though. All in all it just needs modernising and the cleaners need to be more conscientious.
We only dealt with the receptionist and she was very polite and helpful. The hotel however was very dated. The rooms need completely modernising. There were big cobwebs. Extremely rusty plug hole on the sink. The lampshades on the wall lights were all wonky. We even laughed because we thought we were being pranked and they'd been put like that on purpose. Beds were clean and comfortable though. All in all it just needs modernising and the cleaners need to be more conscientious.
FAQs about Best Western Plus Bentley Hotel
Is parking available at the property?
Free self-parking is available on-site, but parking is limited.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately GBP 16.00 for adults and GBP 8.00 for children.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a pet fee of GBP 10 per pet, per night, and a deposit of GBP 50 per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about room accessibility may need to be confirmed directly with the property.
Where is the property located in relation to key landmarks?
The hotel is located in Lincoln's business district, within a 10-minute drive of LNER Stadium and the University of Lincoln. It is approximately 6 miles from Usher Gallery and Lincoln Museum.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of GBP 10.00 per night. Advance request or confirmation may be required for availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 114.29291749267578USD
- 2026-09-05: 153.74103386230468USD
- 2026-09-06: 94.07339999999999USD
- 2026-09-07: 101.6619924911499USD
- 2026-09-08: 221.58677669067382USD
- 2026-09-09: NO DATA
- 2026-09-10: 101.6619924911499USD
- 2026-09-11: 101.6619924911499USD
- 2026-09-12: 196.299513973999USD
- 2026-09-13: 101.6619924911499USD
- 2026-09-14: 101.6619924911499USD
- 2026-09-15: 186.86740986938477USD
- 2026-09-16: 196.96462175292967USD
- 2026-09-17: NO DATA
- 2026-09-18: 207.0618336364746USD
- 2026-09-19: NO DATA
- 2026-09-20: 101.6619924911499USD
- 2026-09-21: 115.50205050811768USD
- 2026-09-22: 111.53190767669678USD
- 2026-09-23: 171.70277174987794USD
- 2026-09-24: 115.54522908325195USD
- 2026-09-25: 101.6619924911499USD
- 2026-09-26: 204.05402454833984USD
- 2026-09-27: 94.59458214874267USD
- 2026-09-28: 114.19256917266846USD
- 2026-09-29: 171.6216070159912USD
- 2026-09-30: 172.71334357299804USD
- 2026-10-01: 115.50205050811768USD
- 2026-10-02: 115.50205050811768USD
- 2026-10-03: 114.20269704284668USD
- 2026-10-04: 115.50205050811768USD
- 2026-10-05: 114.19256917266846USD
- 2026-10-06: 114.51524329376221USD
- 2026-10-07: 115.91184380645751USD
- 2026-10-08: 152.14339999999999USD
- 2026-10-09: 166.2161952331543USD
- 2026-10-10: NO DATA
- 2026-10-11: 85.13512481994628USD
- 2026-10-12: 112.6558USD
- 2026-10-13: 114.19256917266846USD
- 2026-10-14: 114.86485418243409USD
- 2026-10-15: 109.45944239959717USD
- 2026-10-16: 109.45944239959717USD
- 2026-10-17: 101.6619924911499USD
- 2026-10-18: 85.9436USD
- 2026-10-19: 97.81092080535889USD
- 2026-10-20: 112.6558USD
- 2026-10-21: 112.6558USD
- 2026-10-22: 94.59458214874267USD
- 2026-10-23: 109.45944239959717USD
- 2026-10-24: 114.86485418243409USD
- 2026-10-25: 85.13512481994628USD
- 2026-10-26: 108.0102USD
- 2026-10-27: 114.20269704284668USD
- 2026-10-28: 114.86485418243409USD
- 2026-10-29: 103.57404222869873USD
- 2026-10-30: 110.333USD
- 2026-10-31: NO DATA
- 2026-11-01: 87.105USD
- 2026-11-02: 92.70348815307617USD
- 2026-11-03: 97.85090063934327USD
- 2026-11-04: 97.5576USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for full breakfast: approximately GBP 16.00 for adults and GBP 8.00 for children
- Pet deposit: GBP 50 per stay
- Pet fee: GBP 10 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: GBP 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Room Service
Banquet Facilities
Safe-Deposit Box
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Breakfast in the Room
Family Room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Fitness Center (nearby)
Internet
Free Wi-Fi
Services
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
24-Hour Front Desk
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite