Champneys Forest Mere

I had a very unsatisfactory stay at this hotel and feel compelled to share my experience. The nightly rate is quite high, and to my surprise, they charge extra to use the spa facilities after 10 AM, which feels unreasonable. Additionally, check-in is late at 5 PM, making it challenging to make the most of your stay. Breakfast was another letdown; while they provide fruit, if you're hoping for something warm, be prepared to pay extra for it. The overall atmosphere was further soured by the rude staff when I was not happy about paying extra for the spa. To top it all off, the restaurant was disappointing as well, failing to meet even basic expectations. I would not recommend this hotel based on my experience.

Fantadtic hotel, stunning but the Spa jacuzzi temperatures are worst i have ever been to, luke warm, guests were saying it put them off coming again, we got quite cold which isnt good and needed a hot bath to warm up when back in the room, apart from that fantastic, such a shame as really loved it there

The hotel is lovely, the spa is nice but some of the saunas were not very hot, and some oats were not working at all. It’s not a huge spa but was perfect after a day exploring. Wouldn’t necessarily spend all her day here but a couple evenings in the evening was great!

An absolute chambles for a well loved brand name! Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink. We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch. Room was OK can do with a proper clean. Breakfast was limited in options. Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.

I had a lovely stay at Champney's Forest Mere. The site is stunning and the spa is impeccably clean. The only slight reservations I had were the food options could have been more varied and I wish they'd had a cold plunge. Apart from that, full marks.

Was a little dated. Sauna didnt work, other hot room in spa was cold, no cooling in room when 30 degrees, would benefit from bar/deink service near pool

We have had 3 previous trips to Champneys resorts and thought we understood the service offering. However we are unlikely to stay again. This is not a value for money experience. Aside from being able to walk around in a bathrobe there is nothing different here to a normal hotel with spa facilities. Our fault for not reading the confirmation email when booked but we assumed based on past experience that the use of the spa facilities came with the booking. They didn't. We had to pay an additional £70 each per day of our stay. For this one of the jacuzzi's did not have all the jets working, the large shared sauna was not hot enough, and a small shared sauna was closed. The small shared steam room was also not the best. The fitness classes also now charge a fee. The aqua fit class was disappointing. I find this pricing structure bizarre for this type of resort. In saying that the reception staff member who checked us in and out was wonderful - professional and accommodating. We didn't know until checkout that they resort had provided us a complimentary dinner to celebrate our wedding anniversary which was a nice touch. Our New Zealand waiter also demonstrated a good understanding of customer service - some of the other serving staff could learn from him.

My boyfriend and I particularly loved the pools, and just the amount of things you could do at this hotel, it was such a lovely time. We stayed a night and we were able to use the pool, and other amenities as much as we liked with no extra charge, as it was just a night. The staff were super attentive and very kind and professional too ;) I must say a room that definitely stood out to us was the piano room, with the grand piano, a big checkers and chess game, and huge windows overlooking the pond. If you’ve watched the vampire diaries before, it was giving that vibe. It was darkly lit and had painting of dogs everywhere which was perfect ;) Overall had such a good stay at Champneys and we’ll for sure be back !!

The hotel was lovely and clean

The spa was lovely—slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay. There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting. The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience. While we understand that technical issues can happen and may be outside the hotel’s control, what matters most is how those situations are handled. In this case, the response from reception felt indifferent and lacked empathy. We would have appreciated some form of gesture or acknowledgment to reflect the

An absolute chambles for a well loved brand name! Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink. We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch. Room was OK can do with a proper clean. Breakfast was limited in options. Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

The place was filthy. The breakfast woeful although the flies and wasps enjoyed it. The room couldn’t hold a candle to a premier inn and no air conditioning. Just not good enough

The property is set in the most idyllic settings,the lake is stunning.Property from the outside is stately absolutely stunning.The staff on arriving was obviously not a people person whilst other members of staff couldn't do enough.Our room was pleasant but other areas needed attention.The whole property smells devine but stained carpets really wasnt pleasent..

The whole place looked very tired and in need for refurbishment. Poor maintenance. Staff were very laps. It took us ages to check in. Room ok bathroom very dated. Facilities Spa Reception on ground floor 4 people was standing there talking I had to get there attention to get Spa Menu. They just said you need to go upstairs. Outside pool slabs uneven. Pool dirty again very tatty. We ordered food on the terrace. ordered at desk had to wait until he was finishing what he was doing. We ordered simple turkey sandwich and chicken wrap and two juices. Took our number and sat down at dirty table on terrace. Eventually food come. Just one sandwich. he also delivered food to table next to us. He said nothing. Just brought our drinks and again said nothing. We mentioned we are still waiting for wrap. He said yes its coming. 20min later I went in to ask for my wrap, he was busy talking to colleague. He said again yes its coming. I sat down and further 15mins my wrap came. My partner had finished his. In evening booked set menu food was excellent. No fault and service was better but not what you would expect. after our meal we wanted to sit outside with a drink. We ordered drink at bar and girl said she would bring it to us. We sat and chatted. Again 20min we asked girl that passed us do you know where drinks are. She said oh yes one moment please. We sat for a further 10-15mins and decided not to bother. Very dissappointed not Champneys we'd expected.

I had a lovely stay at Champney's Forest Mere. The site is stunning and the spa is impeccably clean. The only slight reservations I had were the food options could have been more varied and I wish they'd had a cold plunge. Apart from that, full marks.

I liked the calm environment and the kind welcoming when checking in. I like the softness of the bedding and for a single the bed was surprisingly comfy. However, one the beds was very noisy in room 309. I didn't like how I messaged before arriving about the request of the room being a twin and when we arrived and noticed it wasn't we asked nicely for our bedroom to be made into a twin and it took them over 2hrs to do so... Therefore We had to wait to get into bed, and we were tired and this was around 9.20, we checked in and mentioned about our room at 645pm. Also I didn't like how I had to clean the fan and remove an inch thick of dust just to be able to use it. Unfortunately I made a mess and left dust all over the floor, sorry. Once i noticed the mess I went to the bathroom to continue cleaning it over the sink. I didn't like that when the shower was turnt on it would spray water out over the top the curtains because of connection on the shower head. Soaking everything near the bin, toilet and as far as the sink. Was slightly amusing to turn on the shower and get sprayed in the head... Especially when I didn't tell my guest.

We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask. Not actually sure how they can justify the room price. Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! ) Shower curtain grubby and shower rail rusty ( like the bath taps ) Reception is always empty and unable to speak to anyone about the shocking standard of the room Will not be staying again and emailing requesting a part refund…

Room and view super

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

Hotel is tired and in need of update. Room was extremely warm making it very uncomfortable to sleep, desperately needs air conditioning. Restaurant food is average, choose well…. Spar is good, but lacks service, if you go in the evening be prepared to bring your own towels. Would I go again - no.

The place was filthy. The breakfast woeful although the flies and wasps enjoyed it. The room couldn’t hold a candle to a premier inn and no air conditioning. Just not good enough

Staff were excellent but overall stay was average. Rooms very dated & hotel could do with a make over ! Lots of water stains on the ceilings & everything could do with decorating. Some outside furniture was very ropey & needs replacing. The hotel grounds were amazing & very peaceful. Personally was really looking forward to staying at Champneys but definitely wouldn’t stay there again.

Spa was really good but the rooms was a disappointment in the fact we had two single beds pushed together with separate bedding so our romantic weekend was not so. Breakfast we was left standing around for ten minutes waiting to be seated and then had to go find a waiter/waitress to take our order. Wasn’t very smooth.

I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there. The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room. The decor is old fashioned and the bathroom needs updating but most old English hotels are. Breakfast was terrible & very slow but we enjoyed everything else. The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.

I liked the calm environment and the kind welcoming when checking in. I like the softness of the bedding and for a single the bed was surprisingly comfy. However, one the beds was very noisy in room 309. I didn't like how I messaged before arriving about the request of the room being a twin and when we arrived and noticed it wasn't we asked nicely for our bedroom to be made into a twin and it took them over 2hrs to do so... Therefore We had to wait to get into bed, and we were tired and this was around 9.20, we checked in and mentioned about our room at 645pm. Also I didn't like how I had to clean the fan and remove an inch thick of dust just to be able to use it. Unfortunately I made a mess and left dust all over the floor, sorry. Once i noticed the mess I went to the bathroom to continue cleaning it over the sink. I didn't like that when the shower was turnt on it would spray water out over the top the curtains because of connection on the shower head. Soaking everything near the bin, toilet and as far as the sink. Was slightly amusing to turn on the shower and get sprayed in the head... Especially when I didn't tell my guest.

Was a little dated. Sauna didnt work, other hot room in spa was cold, no cooling in room when 30 degrees, would benefit from bar/deink service near pool

We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask. Not actually sure how they can justify the room price. Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! ) Shower curtain grubby and shower rail rusty ( like the bath taps ) Reception is always empty and unable to speak to anyone about the shocking standard of the room Will not be staying again and emailing requesting a part refund…

Raymond deal Cruz was the most unhelpful and unsupportive front of house manager that I have ever had the displeasure of meeting The hotel is dated understaffed and rude Never coming back and await my refund asap

All the staff were very friendly especially Claudia. Nothing was too much trouble for them.

Unfortunately this trip left a fair bit to be desired. The most notable part was that I was leaving early the following morning and did make the staff aware of this at check-in (no breakfast needed etc) however when I went to leave there was no one trained to do check outs - so I was told I could leave and they would just charge my card for dinner etc (which I didn't get a phone call about or even an invoice sent).

The spa was lovely—slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay. There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting. The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience. While we understand that technical issues can happen and may be outside the hotel’s control, what matters most is how those situations are handled. In this case, the response from reception felt indifferent and lacked empathy. We would have appreciated some form of gesture or acknowledgment to reflect the

An absolute chambles for a well loved brand name! Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink. We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch. Room was OK can do with a proper clean. Breakfast was limited in options. Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.

Was calling the hotel for hours - no answer. Doors locked on arrival. Check in was terrible with miserable staff member who looked like he was asleep. Nothing special about the stay or room. Felt very run down and disappointing. The breakfast was nice. So was the waitress.

We booked this over night trip for our mini moon and told them well in advanced, when arriving to our room the beds were singles, this was quickly resolved, but found the bed very uncomfortable, no hot water in the shower, hydrotherapy pool cold and so was the sauna, we also booked ourselves a treatment but when waiting to go in we found it was double booked, they offered us complimentary lunch because of the mix up to find our names we're not actually down to eat, a lot of little issues that really didn't make us feel that relaxed

My boyfriend and I particularly loved the pools, and just the amount of things you could do at this hotel, it was such a lovely time. We stayed a night and we were able to use the pool, and other amenities as much as we liked with no extra charge, as it was just a night. The staff were super attentive and very kind and professional too ;) I must say a room that definitely stood out to us was the piano room, with the grand piano, a big checkers and chess game, and huge windows overlooking the pond. If you’ve watched the vampire diaries before, it was giving that vibe. It was darkly lit and had painting of dogs everywhere which was perfect ;) Overall had such a good stay at Champneys and we’ll for sure be back !!

Excellent service, friendly staff. Amazing property!

Grounds were nice, but nothing else.

Room and view super

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.

Staff were excellent but overall stay was average. Rooms very dated & hotel could do with a make over ! Lots of water stains on the ceilings & everything could do with decorating. Some outside furniture was very ropey & needs replacing. The hotel grounds were amazing & very peaceful. Personally was really looking forward to staying at Champneys but definitely wouldn’t stay there again.

The property is set in the most idyllic settings,the lake is stunning.Property from the outside is stately absolutely stunning.The staff on arriving was obviously not a people person whilst other members of staff couldn't do enough.Our room was pleasant but other areas needed attention.The whole property smells devine but stained carpets really wasnt pleasent..

I had a lovely stay at Champney's Forest Mere. The site is stunning and the spa is impeccably clean. The only slight reservations I had were the food options could have been more varied and I wish they'd had a cold plunge. Apart from that, full marks.

I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there. The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room. The decor is old fashioned and the bathroom needs updating but most old English hotels are. Breakfast was terrible & very slow but we enjoyed everything else. The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.

My boyfriend and I particularly loved the pools, and just the amount of things you could do at this hotel, it was such a lovely time. We stayed a night and we were able to use the pool, and other amenities as much as we liked with no extra charge, as it was just a night. The staff were super attentive and very kind and professional too ;) I must say a room that definitely stood out to us was the piano room, with the grand piano, a big checkers and chess game, and huge windows overlooking the pond. If you’ve watched the vampire diaries before, it was giving that vibe. It was darkly lit and had painting of dogs everywhere which was perfect ;) Overall had such a good stay at Champneys and we’ll for sure be back !!

I had a very unsatisfactory stay at this hotel and feel compelled to share my experience. The nightly rate is quite high, and to my surprise, they charge extra to use the spa facilities after 10 AM, which feels unreasonable. Additionally, check-in is late at 5 PM, making it challenging to make the most of your stay. Breakfast was another letdown; while they provide fruit, if you're hoping for something warm, be prepared to pay extra for it. The overall atmosphere was further soured by the rude staff when I was not happy about paying extra for the spa. To top it all off, the restaurant was disappointing as well, failing to meet even basic expectations. I would not recommend this hotel based on my experience.

Lovely relaxing mini break. Spa treatments were woenderul, thank you Izzy. Food was good and the Spa wasn't too busy. The pianist who played in the evenings was excellent and a great addition to a relaxing evening.

Lovely hotel, staff were very attentive.great comfortable stay, breakfast buffet was exceptional. Wiuld definitely stay here again and try to make time to use the health club and spa facilities.

Menu was a bit boring and no proper cooked breakfast available. Chicken sausages and Turkey bacon doesn't cut it for me.

An absolute chambles for a well loved brand name! Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink. We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch. Room was OK can do with a proper clean. Breakfast was limited in options. Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.

The whole place looked very tired and in need for refurbishment. Poor maintenance. Staff were very laps. It took us ages to check in. Room ok bathroom very dated. Facilities Spa Reception on ground floor 4 people was standing there talking I had to get there attention to get Spa Menu. They just said you need to go upstairs. Outside pool slabs uneven. Pool dirty again very tatty. We ordered food on the terrace. ordered at desk had to wait until he was finishing what he was doing. We ordered simple turkey sandwich and chicken wrap and two juices. Took our number and sat down at dirty table on terrace. Eventually food come. Just one sandwich. he also delivered food to table next to us. He said nothing. Just brought our drinks and again said nothing. We mentioned we are still waiting for wrap. He said yes its coming. 20min later I went in to ask for my wrap, he was busy talking to colleague. He said again yes its coming. I sat down and further 15mins my wrap came. My partner had finished his. In evening booked set menu food was excellent. No fault and service was better but not what you would expect. after our meal we wanted to sit outside with a drink. We ordered drink at bar and girl said she would bring it to us. We sat and chatted. Again 20min we asked girl that passed us do you know where drinks are. She said oh yes one moment please. We sat for a further 10-15mins and decided not to bother. Very dissappointed not Champneys we'd expected.

The staff and and services were exceptional and the spa facilities were very good - perfect for a day or two to unwind. I would also recommend having dinner at the in house resturaunt as the quality of food was amazing. Great for an overnight stay with a day spa add on for the next day - you get what you pay for

I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there. The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room. The decor is old fashioned and the bathroom needs updating but most old English hotels are. Breakfast was terrible & very slow but we enjoyed everything else. The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.

We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask. Not actually sure how they can justify the room price. Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! ) Shower curtain grubby and shower rail rusty ( like the bath taps ) Reception is always empty and unable to speak to anyone about the shocking standard of the room Will not be staying again and emailing requesting a part refund…