DoubleTree by Hilton Edinburgh - Queensferry Crossing

Great stay, lovely hotel looking forward to visiting again. Comfy large bed with great pillows, great shower. Staff all very friendly and helpful with makes such a difference. Portion size at dinner on the Belly Pork was on the small side for my husband but I enjoyed my meal. Breakfast was a buffet but loads of choice, the food was hot and tasty. Loads of parking too

Overall good. We arrived late and Restaurant was closing at 9-00pm and the room service menu was very limited. Also, the drain in the shower was clogged and the shower overflowed onto the floor.

Staff were very helpful on reception. Had quite a wait to be served at the bar as seemed to be short staffed with only one member in attendance. Room was excellent, clean and welcoming.

You need a car to get in/out of the hotel. As it is distant away from the city/town area. However, if you like quietness, this would be a good place for you. It would also be better if the Hotel can provide basic amenities (e.g., water, toothbrush and room slippers) for all rooms instead of differentiating the rooms and not giving them to some of the customers.

Good stay, excellent food and comfortable bed and quiet rooms. Car park was half empty when I parked but this morning quite full and remains to be seen if I can actually get in my car!

Single dining option, and no close by alternatives. The room was clean and the toiletries were good. The room was equipped with a TV, kettle, instant coffee, tea, iron and hair dryer. The room service staff were a little rude. I ordered room service and when I didn't have exact change I was scolded. Not my problem. However in restaurant dining was a good experience. The room was not sound proof and I got up several times duee to others on the floor closing doors of taking on the hallways. Getting into Edinburgh City was an adventure and taxi prices that front desk ordered were pricey

Great place to stay for easy access to airport. Restaurant on premise was superb

Lovely hotel, spacious rooms, friendly staff, excellent food for dinner, great breakfast choice and fab view of the bridges from the restaurant.

Nice rooms, had room service, food came quickly and was hot

We found our stay at the Double Tree near Edinburgh comfortable, but the mini fridge in our room and the extractor fan in the bathroom were broken. Breakfast was good, which consisted of a buffet with lot of choice. The reception staff were friendly and helpful. There is also free parking and a great view of the Queensferry Crossing Bridge from the Shore Restaurant.

The property matches the images and description. As can be expected from a Hilton, the rooms were convenient, beautiful and well-thought-out. The hotel and rooms were clean, tidy and spacious.

Overall good. We arrived late and Restaurant was closing at 9-00pm and the room service menu was very limited. Also, the drain in the shower was clogged and the shower overflowed onto the floor.

Room was dirty with stained carpets and mould in the curtains One tv didn’t work Bath plug didn’t close One room phone didn’t work Bins not emptied by house cleaning Unable to order room service at the time we required as both chefs took their break together

There was a drain smell that got a lot worse overnight.

Easily accessible for travelling, stunning view of 3 bridges. Spotless, great rooms and lovely staff.

clean and modern, very comfortable stay

Excellent relaxing hotel with great views. Food good, very clean and staff were all excellent, very professional and friendly. Kirsty on reception was a stand out being so helpful.

Friendly staff - nice touch with a warm welcome cookie. Room was very clean with plump full pillows.

To date this is the best Hilton I’ve stayed in. Room was beautiful and the finishing touches were great; incredibly clean; convenient location with good sound-proofing; fab restaurant too with great local dishes and attentive staff

Check in was easy, got to the room, cobwebs in corners and a bad smell from the shower drain. The bed was incredibly comfortable. Good meal options, most of the staff were fantastic, sadly two weren’t that great.

We arrived to no lamps or TV working. The fuse had tripped. This was sorted very quickly. Before going out we informed reception our heating wasn't working. When we came back in, it still wasn't working. Girl on reception was lovely and said she could get us a room at the other end of the hotel and that assistance would be given to move us, but unfortunately my husband has mobility problems and also due to the fact we were only there 1 night it seemed all like hassle so we stayed put. The View from our room was also horrendous although I dont think any of the rooms had a good view. Rooms were large, beds, bed linen towels and toiletries were great. Unfortunately ately buffet breakfast was also a bit of a let down. The hot stuff was if anything only luke warm and everything looked and tasted a bit dried out. 2nd visit here, but don't think we will hurry back

Overall disappointing. Room: We stayed in a corner junior suite with a great view. But that was the only good thing about the hotel. The room appeared poorly maintained. There were stains on the furniture carpet the paint was chipping on the walls and the refrigerator was not working. When brought to attention was told they could ask cleaning staff to come in the morning however could not do anything more as was fully booked and did not expect that to change tomorrow rather than waiting to at least check the following day. The following day when we went to follow up with the front desk they had no idea what we were talking about. Staff: did not greet us or help with our luggage. During dinner we were ignored most of the time. Waited through half of dinner just to receive water after asking several times but noticed other tables being tended to. I will say there was one female employee in the restaurant who delivered the food and was great. Overall frustrated dissatisfied and disappointed. Not what you would expect from Hilton or a supposed 4 star hotel. Customer service was poor after bringing my concerns there was no real response effort or follow up. I ended up checking out and that was also not a positive experience. The women at the desk did not really give a response. Thank you very much Expedia. I believe the only reason I received a refund was due to Expedia. Definitely would not recommend this hotel.

Lpved our stay partner view of bridge. Pulled curta6back and could watch all day! Bed comfy and best pillows ever had in hotel. Nice big shower with soap dispenser instead of tiny bottles that you never use. Will find it hard to stay anywhere else now when we are visiting family.

Nice place the wind caused quite a lot of noise outside at night I think something was loose on roof

Good location. Friendly staff and comfortable rooms.

Very nice hotel. Well staffed. Friendly. Very good restaurant. Modern room. Highly recommended.

Although next to the forth bridge be mindful that most rooms that look out over the bridge are noisy. We had to upgrade to a better room as we are both very light sleepers and the noise from the traffic over the bridge was too noisy for us. On the whole the hotel food was good. Staff were most helpful and the location good. We got the train into Edinburgh from Queensferry north which is a 20 minute walk away from the hotel. Train into Edinburgh takes around 25 minutes. Would I go here again? I would but would go for a room without the view.

Doors slam very loud unfortunately.

Lovely hotel, spacious rooms, friendly staff, excellent food for dinner, great breakfast choice and fab view of the bridges from the restaurant.

We found our stay at the Double Tree near Edinburgh comfortable, but the mini fridge in our room and the extractor fan in the bathroom were broken. Breakfast was good, which consisted of a buffet with lot of choice. The reception staff were friendly and helpful. There is also free parking and a great view of the Queensferry Crossing Bridge from the Shore Restaurant.

Overall disappointing. Room: We stayed in a corner junior suite with a great view. But that was the only good thing about the hotel. The room appeared poorly maintained. There were stains on the furniture carpet the paint was chipping on the walls and the refrigerator was not working. When brought to attention was told they could ask cleaning staff to come in the morning however could not do anything more as was fully booked and did not expect that to change tomorrow rather than waiting to at least check the following day. The following day when we went to follow up with the front desk they had no idea what we were talking about. Staff: did not greet us or help with our luggage. During dinner we were ignored most of the time. Waited through half of dinner just to receive water after asking several times but noticed other tables being tended to. I will say there was one female employee in the restaurant who delivered the food and was great. Overall frustrated dissatisfied and disappointed. Not what you would expect from Hilton or a supposed 4 star hotel. Customer service was poor after bringing my concerns there was no real response effort or follow up. I ended up checking out and that was also not a positive experience. The women at the desk did not really give a response. Thank you very much Expedia. I believe the only reason I received a refund was due to Expedia. Definitely would not recommend this hotel.

Easy check in. Communication and parking

Quick and easy check in

The employee at the reception was very nice, knowledgeable and helped us organized our bus route to go to Edinburgh old town.

Staff were very helpful on reception. Had quite a wait to be served at the bar as seemed to be short staffed with only one member in attendance. Room was excellent, clean and welcoming.

Lovely hotel and view. Problem with iron quickly sorted though board needs better cover. Beds and pillows really comfy.

The hotel was a beautiful view overlooking the new road bridge. Accommodation was excellent but dinner was a disaster. My sea bass was beautifully cooked but it came swimming in a heavy sauce which completely spoilt the dish. The service was dreadful and it took more than 20 minutes to clear my main course. The Maitre D busied himself without actually achieving anything and the staff were totally clueless. I ordered coffee (double espresso with a dash of hot water) which was tepid when it arrived - why?!? Breakfast was completely different matter. The restaurant was busy with a large Chinese party but staff were extremely pleasant and busied themselves offering excellent service.

Very welcoming check in staff made everything easy.

Long wait to check in and check out in excess of 15 mins. Food excellent.

Staff made sure we got dinner when we arrived late.

Unfortunately felt isolated as there was not enough amenities outside the hotel.

Nice hotel close to airport easy to access

Perfect location from city and airport

Great location near Edinburgh airport

Good location. Friendly staff and comfortable rooms.

Beautiful view and location.

Easily accessible for travelling, stunning view of 3 bridges. Spotless, great rooms and lovely staff.

You need a car to get in/out of the hotel. As it is distant away from the city/town area. However, if you like quietness, this would be a good place for you. It would also be better if the Hotel can provide basic amenities (e.g., water, toothbrush and room slippers) for all rooms instead of differentiating the rooms and not giving them to some of the customers.

This place was nice and the rooms were very comfortable. It was not close to anything though. To go to dinner was a 20 pound taxi drive. I wish I would have paid the extra money to be closer to Edinburgh. The staff was extremely helpful though. And the free breakfast was a PLUS.

Really convenient access to downtown on the bus.... wasnt worth deiving downtown as the bus was fast and direct Hotel was nice... good resturaunt and clean and up to date

Great room, food in the restaurant was outstanding.

Overall good. We arrived late and Restaurant was closing at 9-00pm and the room service menu was very limited. Also, the drain in the shower was clogged and the shower overflowed onto the floor.

Excellent stay at Queensferry. Lovely room with views of the Queensferry Bridge. Very comfortable bed and bathroom was fully stocked with toiletries. Shore restaurant was excellent for both evening meal and especially the complimentary buffet breakfast.

Very nice hotel. Well staffed. Friendly. Very good restaurant. Modern room. Highly recommended.

Very clean, lovely staff, Very modern, I though the only thing that let it down was the food. We had a breakfast there but was very average.

Nice hotel. Good food and service.

The hotel was a beautiful view overlooking the new road bridge. Accommodation was excellent but dinner was a disaster. My sea bass was beautifully cooked but it came swimming in a heavy sauce which completely spoilt the dish. The service was dreadful and it took more than 20 minutes to clear my main course. The Maitre D busied himself without actually achieving anything and the staff were totally clueless. I ordered coffee (double espresso with a dash of hot water) which was tepid when it arrived - why?!? Breakfast was completely different matter. The restaurant was busy with a large Chinese party but staff were extremely pleasant and busied themselves offering excellent service.

Nice room with very comfortable bed ,a bit of a broken chain & plastic clothing tag on the floor from previous guest,lovely bar area & restaurant breakfast was a big let down it was buffet & nothing was hot the potato scones were that hard you couldn't cut them

Lovely hotel, spacious rooms, friendly staff, excellent food for dinner, great breakfast choice and fab view of the bridges from the restaurant.

We found our stay at the Double Tree near Edinburgh comfortable, but the mini fridge in our room and the extractor fan in the bathroom were broken. Breakfast was good, which consisted of a buffet with lot of choice. The reception staff were friendly and helpful. There is also free parking and a great view of the Queensferry Crossing Bridge from the Shore Restaurant.